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NEC UNIVERGE SV7000 User Manual
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NEC UNIVERGE SV7000 User Manual

NEC UNIVERGE SV7000 User Manual

Dterm series i / dterm ip
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  • Page 1 Dterm Series i / Dterm IP USER GUIDE...
  • Page 2 NEC Corporation reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Corporation has prepared this document for use by its employ- ees and customers. The information contained herein is the prop- erty of NEC Corporation and shall not be reproduced without prior written approval from NEC Corporation.

  • Page 3: Table Of Contents

    Face Layout... 1 Rear View ... 12 Base View... 15 Keys and Lamps ... 16 Soft Keys ... 18 Terminal Setup with the Up/Down Key... 25 Terminal Setup with the Feature Key ... 27 Login/Logout term term (IP Enabled D IP Only) ...
  • Page 4 Table of Contents Boss/Secretary – MW Lamp Control... 64 Boss/Secretary Override... 65 Do Not Disturb ... 66 Call Redirect... 67 Privacy... 69 Privacy Release ... 70 Index ... 71 LCD Indication ... 73...

  • Page 5: Face Layout

    Face Layout term (2-LINE NON DISPLAY) Programmable Keys Feature Recall Conf PQRS WXYZ Dedicated Function Keys Redial Answer Speaker Hold Transfer – 1 – Call Indicator Lamp Microphone Speaker...
  • Page 6 term 4D IP (4-LINE WITH DISPLAY) term Exit Feature Recall Conf WXYZ PQRS Redial Answer Transfer Speaker Hold Lift – 2 – Call Indicator Lamp LCD (Liquid Crystal Display ) Soft Keys Help Programmable Keys Dedicated Function Keys Microphone Speaker...
  • Page 7 term term 8D and D 8D IP (8-LINE WITH DISPLAY) Exit Feature Recall Conf Redial PQRS WXYZ Answer OPER Speaker Hold Transfer – 3 – Call Indicator Lamp LCD (Liquid Crystal Display) Soft Keys Help Programmable Keys Directory Message Dedicated Function Keys Microphone Speaker...
  • Page 8 term term 16D and D 16D IP (16-LINE WITH DISPLAY) Exit Feature Recall Conf Redial PQRS WXYZ Answer OPER Speaker Hold Transfer – 4 – Call Indicator Lamp LCD (Liquid Crystal Displa y) Soft Keys Help Programmable Keys Directory Message Dedicated Function Keys Microphone Speaker...
  • Page 9 term term 32D and D 32D IP (32-LINE WITH DISPLAY) Exit PQRS OPER Hold Transfer Call Indicator Lamp Lamp at top corner of D call terminates to the terminal. Lamp lights steadily when a message has been left. LCD (Note 1) LCD (Liquid Crystal Display) provides D information plus data, time and Soft Key Operation.
  • Page 10 Programmable Keys [Programmable by telephone system administrator (Flexible Line/Feature Keys)] • Station line access • Trunk line access • Feature access [Programmable by user (Flexible Line/One-Touch Speed Dial)] <Flexible Line> • Station line access • Trunk line access • Feature access <One-Touch Speed Dial>...
  • Page 11 term 20 D IP Adapter term IP adapter can be attached to D 8D/16D/32D terminals. It supports the same tele- phony service as the original D Note 1: Not applicable for D Note 2: Not applicable for D term Note 3: Not available for D term term mode , D...
  • Page 12 term term 16LD and D 16LD IP (16-LINE WITH MULTI-DISPLAY) Exit PQRS OPER Hold Transfer Call Indicator Lamp Lamp at top corner of D call terminates to the terminal. Lamp lights steadily when a message has been left. LCD (Note 1) LCD (Liquid Crystal Display) provides D information plus data, time and Soft Key Operation.
  • Page 13 Programmable Keys [Programmable by telephone system administrator (Flexible Line/Feature Keys)] • Station line access • Trunk line access • Feature access [Programmable by user (Flexible Line)] <Flexible Line> • Station line access • Trunk line access • Feature access Recall Press key to terminate established call and returns to the internal dial tone.
  • Page 14 21 16LD Display Exit & indicate the icon area. For more detailed description, please refer to the next page. Default status of display. Key No. Display Help Note: – 10 – Feature Name PICK Call Pick-up Call Forwarding - Don't Answer Call Forwarding - All Calls E-OVR Executive Override VOICE Voice Call...
  • Page 15 Detailed Descriptions of User’s status and Icon: • Idle • Call Hold (Individual Hold/Individual Hold on Call Park Group) • Call Hold (Other Party Hold/Other Party Hold on Call Park Group) • Recall (Individual Hold/Exclusive Call Hold/Call Transfer/ Individual Hold on Call Park Group) •...

  • Page 16: Rear View

    Rear View term 4D IP Network Specification Interface : Ethernet: 10 Base T/100 Base TX <IEEE 802.3>, RJ45 Internet Layer: IPv4 Protocol : Peer to Peer Media type : Auto sensing and manual selection supported. – 12 –...
  • Page 17 term 8D IP, 16D IP, 16LD IP, 32D IP PC(X) Note: The PC connector on the IP terminal is exclusively for a PC connection, not a second IP terminal. Network Specification Interface : Ethernet 10 Base T/100 Base TX <IEEE 802.3>, RJ45 * Multiport Switch Internet Layer: IPv4 Protocol : Peer to Peer only...
  • Page 18 term 4D IP Adjustable Removable Base Quick Disconnect Button – 14 –...

  • Page 19: Base View

    Base View term 8D IP, 16D IP, 16LD IP, 32D IP Power over Ethernet Switch Note: Adjustable/Removable base has been Removed Power Method Industry Standard CISCO Discovery Protocol Optional Adapter supported Type PS(A)-R UNIT Survivable adapter to provide local Dterm IP survivability. AD(A)-2R UNIT Local recording capability.

  • Page 20: Keys And Lamps

    Programmable Keys term® These are examples of D features available by pressing the programmable keys. Some features may be pro- grammed by the user. Others must be programmed by the telephone system administrator. AICM Press key to activate “Automatic Intercom”. DICM Press key to activate “Dial Intercom”.
  • Page 21 S&R (Save and Repeat) Press key to store a number or redial a stored number. Press key to cause chime at predetermined station. Lamps Call Indicator Lamp term Lamp at top of D Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left.

  • Page 22: Soft Keys

    Series i/D of the telephone. While default Soft Key settings are provided, desired functions can be assigned to individual sta- tions as required. The Soft Keys, at the bottom of the LCD, can display the names of available functions, names of user-assigned functions and names of functions assigned by a specific Soft Key pattern.
  • Page 23 Default Function Displays for Each Status Default Soft Key settings are provided corresponding to particular functions. Different Soft Key settings are dis- played at the bottom of the LCD depending on the status, as shown below. Different patterns of Soft Key settings can be registered for individual call states and assigned to individual terminals as required.
  • Page 24 BUSY Push >>> CONNECTION CONSULTATION HOLD – 20 – BUSY 2000 4:26 PM TUE 13 APR 2004 >>> BUSY 2000 4:26 PM TUE 13 APR 2004 S&R >>> 2000 4:26 PM TUE 13 APR 2004 >>> TRANSFER 2000 4:26 PM TUE 13 APR 2004 CONF >>>...
  • Page 25 Soft Key Features When the Soft Key corresponding to a desired function name is operated, the selected function name starts to blink on the LCD. The blinking display of available functions takes precedence over the display of functions specified by the Soft Key pattern.
  • Page 26 PICK (Call Pickup – Group) Permits a station user to answer any calls directed to other lines in the user’s preset Call Pickup Group. CONF (Three-way Calling) Enables a station user to establish a three-way conference by connecting an additional party to an already existing conversation.
  • Page 27 MIC (Microphone On/Off) Allows the user to turn the microphone on and off for use with the speakerphone. PAGE (Button Page) Allows the user to assign two functions to each feature or speed key and to toggle between pages. HSET (Headset) Allows the user to go off- and on-hook when using the headset.
  • Page 28 VISIT (Survivable Remote MGC) Allows a station to indicate a status: when a user is in remote office, VISIT will be blinking. After recovering the main office, VISIT will return to light. RMUTE (Ringer Mute) Allows a station user to mute or recover station ringing. >>>...

  • Page 29: Terminal Setup With The Up/Down Key

    Terminal Setup with the Up/Down Key term Note: Not Displayed for D term Series III/D term term 65/D 75 : Australia, Asia, Latin America, Middle East, Russia To adjust the handset receiver volume Press the Up/Down key in the off-hook status or during the call. To adjust the speaker volume Press the Up/Down key during speakerphone operation or engaged in a call.
  • Page 30 To adjust LCD contrast Press the Up/Down key in the on-hook status. – 26 –...

  • Page 31: Terminal Setup With The Feature Key

    Terminal Setup with the Feature Key Microphone On/Off LED on Mic key shows the status of the built-in microphone. To change microphone status Press Soft Key associated with the MIC Display or press Feature and 1. To adjust initial receiving volume Handset receiver volume can be changed.
  • Page 32 To select ringer tone term term The D Series i/D IP has 10 kinds of ringer tones that you can select. Press Feature and 3. The LCD displays the selected tone number (n=1 ~ 10). Tone No. Frequency (Hz) 520/660 520/660 1100/1400 660/760...
  • Page 33 To adjust transmission/receiving volume Handset volume can be changed. Press Feature and 4. The LCD displays the current volume. Press Feature and 4 again to alternate between Small and Large volume. To activate hands-free To set hands-free on: Press Feature and 5. The LCD displays: To set hands-free off: Press Feature and 6.
  • Page 34 Dynamic Dial Pad on/off The user can originate a call at first hand without lifting handset or pressing Speaker key. Press Feature and 8. The LCD displays: Note: When this feature is ON, the user may initiate a call by immediately dialing the number and the station will go hands-free off-hook automatically.

  • Page 35: Login/Logout (Ip Enabled D Term Term Ip Only)

    Login/Logout (IP Enabled D To Login When login mode is activated, following procedure is required. Enter login code and press Set key. (The station number is used as the Login code.) Enter the password and press OK key. If the login code is accepted, display changes to normal idle status. term term IP Only)
  • Page 36 Note: The following pages describe how to use the ECP (Enterprise Communication Platform) Features with the D For detailed information pertaining to the D UNIVERGE SV7000 Data Programming Guide. term IP only, please refer to feature [I-43] IP Enabled D –...

  • Page 37: To Originate An Outside Call

    To Originate an Outside Call Lift handset or press Speaker key, receive dial tone. Dial the Central Office access code (i.e. 9). Dial desired telephone number. Use handset or MIC to converse. Display indicates: To Originate an Internal Call Lift handset or press Speaker key.

  • Page 38: To Originate A Call Using Speed Calling (One-Touch Buttons)

    Note 3: To program a Voice Call, press Transfer key after dialing station number. (V displays on LCD.) Note 4: Speed calling for feature access: Speed call keys may be used a feature key by storing the UNIVERGE SV7000 feature access code. The features may be programmed on a system basis by the Telephony Server Admin.

  • Page 39: To Originate A Call Using Speed Calling (Individual/Group)

    To Originate a Call Using Speed Calling (Individual/Group) Press the Redial button. Press the desired speed calling number. To Originate a Call Using Speed Calling – System To program Speed Calling – System key (on one-touch speed calling key) Press Feature key. Press desired one-touch speed key.

  • Page 40: Account Code

    Account Code To enter Lift handset or press Speaker, receive dial tone. Enter feature access code, receive service set tone. Enter “Account Code” (up to 10 digits). (Note 1) Receive dial tone and dial desired number. To enter account code after authorization code Lift handset or press Speaker, receive dial tone.

  • Page 41: Authorization Code

    Authorization Code To enter without account code Lift handset or press Speaker, receive dial tone. Enter feature access code, receive service set tone. Enter “Authorization Code” (up to 10 digits). Receive dial tone, dial desired number. - Or - Lift handset, receive dial tone. Dial desired number.

  • Page 42: To Answer A Voice Call Hands Free

    Using the Soft key Lift handset Dial desired station number; VOICE Soft Key appears while station is ringing. Press VOICE Soft Key. Speak to called party. Note 1: A Voice Call may be programmed on a one-touch speed key by pressing Speed Dial button, dialing the exten- sion, and pressing the Transfer key.

  • Page 43: Automatic Intercom

    Automatic Intercom To initiate Lift handset or press Speaker key. Press the AICM key. Hear ringback tone. To answer AICM key flashes red indicating an incoming intercom call. Press AICM, lift handset or press Speaker. LED lights solid green. If called station is engaged in a non-intercom call, the station may press AICM after placing original caller on hold (with Hold key).

  • Page 44: Manual Intercom

    Manual Intercom To initiate Press MICM, lift handset or press Speaker, ringback tone is heard. Press the SIG key if it is desired for the called station to hear ringing. To answer MICM key flashes, indicating an incoming call. Ring tone may also be heard. Press MICM.

  • Page 45: Dial Intercom

    Dial Intercom To initiate Lift handset or press the Speaker key. Press DICM key. Dial desired intercom station number. Receive ringback tone. To answer DICM LED flashes, indicating an incoming intercom call. Press DICM. Lift handset or press Speaker. LCD shows solid green. If called station is engaged in a non-intercom call, the station may press DICM after placing the original call on hold (with the Hold key).

  • Page 46: To Place A Call On Hold

    To Place a Call on Hold Press Hold. Held line flashes. Note: If held line appears on other D red slowly. To retrieve Lift handset or press Speaker. Press held line. Use handset to converse. Note: Any station with this line appearance can retrieve the call. If unanswered After preprogrammed time, Automatic Recall is initiated.

  • Page 47: To Transfer A Call

    If unanswered After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line. Note: Exclusive Hold excludes any other phone from picking up your held call.

  • Page 48: Conference

    Conference With call in progress, ask party to hold. Press Transfer, receive interrupted dial tone. Dial desired number. After call is answered, press Conf. Conf LED lights. Three-way conference is established. Using the Soft Key With a call in progress, press After call is answered, press CONF Soft Key.

  • Page 49: To Answer A Camped-On Call

    To Answer a Camped-on Call While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. Press Answer. Call in progress is placed on hold. Connection to camped-on call is established. Press Answer to return to original call. Camped-on call is placed on hold. By repeating these steps, it is possible to alternate between calls.
  • Page 50 – Or – Lift handset or press Speaker. Dial “Call Waiting” access code, receive dial tone. Dial busy station. Using the Soft Key Dial desired station and receive busy tone. Press CW Soft Key receive call waiting ringback tone. To answer a waiting call Call Waiting Tone is heard.

  • Page 51: Call Park

    Call Park To program call park key (on one-touch speed calling key) Press Feature. Press one-touch speed key. Press Recall. ! displays on LCD. Dial “Call Park” access code. Press Feature again. To park a call While connected to a station or trunk, press CALL PARK. To retrieve a parked call from originating station Dial “Call Park”...

  • Page 52: Call Pick-Up (Group)

    Call Pick-up (Group) When station within pick-up group rings Lift handset. Press CALL PICK-UP or dial “Call Pick-up” access code (may be stored on one-touch speed calling key). Connection to calling party is established. If currently on a call, press Transfer and dial “Call Pick-up” access code. The original party is placed on hold.

  • Page 53: Outgoing Trunk Queuing

    Least Cost Routing is provided. Off-hook Trunk Queuing Press Speaker, receive dial tone. Dial desired telephone number. Encounter a trunk busy condition. Station user receives service set tone and leaves speaker on. The desired number is automatically dialed when a trunk becomes available.

  • Page 54: Executive Override

    Executive Override If called station is busy Press OVERRIDE. Interrupted parties receive warning tone. Three-way conference is initiated. Conf LED lights. Using the Soft Key Press E-OVR Soft Key. Interrupted parties receive warning tone and three-way conference is initiated. Note: Override may be programmed by the Telephony Server Admin. for one of the Programmable Line/Feature keys, or may be programmed by the user on a one-touch speed calling key by storing the Recall and Override access code.

  • Page 55: Call Forwarding - All Calls

    If setting for another station, press MULTILINE APPEARANCE. Press FWD or dial “Call Forwarding – All Calls” access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FWD LED lights (at your station or at the D are setting).

  • Page 56: Call Forwarding - Busy Line

    If setting for another station, press MULTILINE APPEARANCE. Press FWD-BY or dial “Call Forwarding – Busy Line” access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FWD-BY LED lights (at your station or at the D Press Speaker.
  • Page 57 Using the Soft Key Press FDB Soft Key. Receive special dial tone. Dial destination; wait for service set tone. “FORWARD SET” is displayed; Call Forwarding – Busy Line is set. term To verify (with D 4D/8D/16D/16LD/32D) Press FWD-BY. Display indicates the station number calls are forwarded to. Note 1: If recipient station is a D Note 2: With Soft Key operation, FDB flashes on the display.

  • Page 58: Call Forwarding - Don't Answer

    If setting for another station, press Press FWD-NA or dial “Call Forwarding – Don’t Answer” access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FWD-NA LED lights (at your station or at the D Press Speaker.

  • Page 59: Logged Out Ip Station - Call Destination

    To cancel Press Speaker. Receive dial tone. If cancelling for another station, press MULTILINE APPEARANCE. Press FWD-NA or dial “Call Forwarding – Don’t Answer” cancel code. Receive service set tone. LED goes out at your station (or the D multiline station). Press Speaker.
  • Page 60 To cancel Lift handset or press Speaker key; receive Dial Tone. Press the FDL Key or dial “Logged Out IP Station – Call Destination” cancel code; receive service set tone. Replace handset or press Speaker key. Logged Out IP Station – Call Desti- nation is canceled.

  • Page 61: Call Back

    Call Back If called station is busy Press CALL BACK. Receive service set tone. – Or – Press the FLASH key and enter “Call Back” access code. When both parties become idle, calling party’s phone rings. Calling party would go off hook and hear ring back tone. The called station would then be ringing.

  • Page 62: To Save And Repeat A Number

    To Save and Repeat a Number To save Press Speaker. Dial desired telephone number. Press S&R. Dialed number is now stored. S&R LED lights. – Or – Receive internal call. Press S&R. Number is stored in memory. S&R LED lights.

  • Page 63: To Leave A Message

    To Leave a Message Press Speaker. Receive dial tone. Dial desired station number. Encounter no answer or busy condition. Press MSG. Message is sent to called D Called station MSG LED lights. Note 1: Up to four messages can be stored in D Note 2: If a fifth message is attempted, reorder tone is heard and display indi- cates: Note 3: If station is not equipped to receive messages, reorder tone is heard and...

  • Page 64: Voice Mail System

    To erase To erase a message without returning the call, press MSG to display desired message. Dial # or while message displays. Message is erased. Note: If station that left message is busy, callback or MSG may be set. If station that left message does not answer, MSG may be set, notifying originating party that a message return was attempted.

  • Page 65: Meet-Me Paging

    Meet-me Paging Example: Station A can page Station B. When Station B dials answer code, they are connected. To page (station A) Dial “Paging” access code, receive continuous ringback for one second. Page station B. Remain off hook or hang up. To answer (station B) If station A remains off hook Station B dials “Paging”...

  • Page 66: Paging Transfer

    Paging Transfer Example: Station A receives an important call for Station B who is not at a desk. Station A can page Station B. When Station B dials the Paging answer code, Station A can announce the call and transfer it to Sta- tion B.

  • Page 67: Boss/Secretary Transfer

    – Or – (Dependent on System Programming) Station B dials “Paging” answer code, and is immediately connected to the calling party. Boss/Secretary Transfer Secretary Lift handset, press boss’ ringing line. Ask calling party to hold. Press boss’ line again. “Voice Call” is automatically established. Announce the call to the boss.

  • Page 68: Boss/Secretary - Mw Lamp Control

    Boss/Secretary – MW Lamp Control To set MW at boss’ station With caller on the line Lift handset or press Speaker. Press boss’ ringing line. Ask calling party to hold. Press the MW-SET line/feature key. No service set tone is heard. Boss sees MW on display and can call secretary to receive message.

  • Page 69: Boss/Secretary Override

    Boss/Secretary Override Example: Station 2000 is boss, Station 2001 is secretary. Boss is connected to Trunk A. Incoming call on Trunk B connects to secretary, but is intended for boss. To program boss/secretary override key Press Feature. Press a Speed Calling key. Dial “Boss/Secretary Override”...

  • Page 70: Do Not Disturb

    Option 2 Boss presses Answer and converses with secretary. Trunk A is placed on hold. Boss presses station 2001 key and converses with Trunk B. Boss presses Answer to reconnect to Trunk A. Secretary hears reorder tone, hangs up. Boss can alternate between the two parties by pressing Answer. Option 3 If boss does not respond to 3 bursts of tone, secretary presses Recall.

  • Page 71: Call Redirect

    Call Redirect term Example: D Station A views on the D immediately redirects the call by pressing a Function Key. The destination of the Call Redirect will be the Call Forwarding-Don’t Answer Destination or the Recall Destination if the call is transferred without Call Forwarding-Don’t Answer being set at the station.
  • Page 72 Using the Soft Key Station B calls Station C. Station C answers the call and transfers it to Station A and then releases the call. Station A rings. Station A presses the REDIR Soft Key. REDIRECTING is displayed on Station A and the call immediately recalls to Station C. –...

  • Page 73: Privacy

    Privacy While off-hook Press DND. LED lights. Privacy feature prevents interruptions for the duration of the call. Using the Soft Key Press flashing DND Soft Key. “DND” flashes when set. Privacy feature prevents interruptions for the duration of the call. To cancel Press DND.

  • Page 74: Privacy Release

    Privacy Release term Example: D Station B is engaged in a conversation, and allows D Station A lifts handset or presses Speaker. Station A presses the line appearance of Station B. Warning tone is sent to the interrupted parties (optional). A three-way conference is established.

  • Page 75: Index

    Index Account Code ... 36 Answering a Camped-on Call ... 45 Answering a Message ... 59 Answering a Voice Call Hands Free ... 38 Authorization Code ... 37 Automatic Intercom ... 39 Boss/Secretary – MW Lamp Control ... 64 Boss/Secretary Override ... 65 Boss/Secretary Transfer ...
  • Page 76 Number Save and Repeat ... 58 Off-hook Trunk Queuing ... 49 Originating a Call Using Speed Calling (Individual/Group) ... 35 Originating a Call Using Speed Calling (One-touch Buttons) ... 34 Originating an Internal Call ... 33 Originating an Outside Call ... 33 Outgoing Trunk Queuing ...

  • Page 77: Lcd Indication

    LCD Indication 15:39 Time elapsed, trunk type and number for outside call Time elapsed for parked call Parked call retrieved from a remote station, showing the number of the station that parked the call CALLBACK XXXX Call Back is activated, showing called or calling num- CALLBACK SET XXXX Call Back set for busy called station...
  • Page 78 LCD Indication (continued) HOLD XXXX Station placed on hold Intercom call with called or calling party number Automatic Intercom Manual Intercom Dial Intercom Boss Secretary Transfer INDICATOR O/OFF Indicator Lamp status LNR[*]/SPD[_]-n Prompt for last number called or Speed Calling number Stack Dial Login term...
  • Page 79 LCD Indication (continued) OVERRIDE Overriding intercom call through bridging Automatic Intercom Dial Intercom Manual Intercom OVERRIDE XXXX Executive Override PICK UP XXXX Call Pickup of station within group showing called and calling stations PAGING X or PAGING Ready to page station, page waiting or page call con- nection P-RLS SET Privacy Release set...
  • Page 80 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. Stock #: 4393914 Copyright ©2004 NEC Business Solutions Ltd Issue 2 Document No. ND-91827(E) October 2004 Doc ID: NEC-8695...

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