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Sharp AR-M550U Technical Manual
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Sharp AR-M550U Technical Manual

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AR-M550U
AR-M620U AR-M700U
Technical Handy Guide

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Summary of Contents for Sharp AR-M550U

  • Page 1 AR-M550U AR-M620U AR-M700U Technical Handy Guide...
  • Page 2 The Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified field service engineers with the intention of improving the efficiency of Sharp Photocopiers. Should you have relevant information, which is not included within this guide please contact the Sharp Copier Hotline by e-mail : copier.hotline@sharp-uk.co.uk...
  • Page 3 HANDY GUIDE Contents – February 2005 Page Machine Specification Machine Options Consumables Initial Setup Procedure Updated Routine Maintenance Revised Minimum Call Procedure Coin Vendor I/F Product Key Registration Firmware Update 10. FlashRom Recovery 11. Firmware Revision Engine Updated Printer I/F Updated Facsimile 12.

  • Page 4: Machine Specifications

    MACHINE SPECIFICATIONS AR-M550 AR-M620 AR-M700 General Type Console Original paper size Max. A3 Printed paper size Max. A3 – Min. A5R Standard paper capacity 1x 2000 (800+1200) + 2x500 + MB(100) sheets Maximum paper capacity 1x 2000 (800+1200) + 2x 500 + 3500 + MB(100) sheets Paper weight Tray 1,2 : 60-105 g/m Tray 3,4 : 60-205 g/m...
  • Page 5 128MB + 40 GB HDD (Opt. 64MB/128MB/256MB) Win/95/98/Me, WinNT4.0/2000/XP Supported OS Mac OS 8.6 - 9.2.2, Mac OS X10.1.5 and 10.2-10.2.8 (excluding10.2.2) with Opt. AR-PK5) Bundled Utility Software Sharp Printer Administrator Utility, Status Monitor Scanning Opt. AR-NS3 Resolution 200dpi, 300 dpi, 400dpi, 600 dpi Duplex...

  • Page 6: Machine Options

    MACHINE OPTIONS AR-PK5 AR-NS3 AR-P19 AR-F15 AR-CF2 AR-LC6 AR-FR11 AR-F16 AR-PF1 AR-MM9 AR-FX8 Model Name Description Comments 3,500 sheet large capacity tray Option AR-LC6 AR-F15 Finisher Option AR-F16 Saddle Stitch Finisher Option Option AR-PN4A/C/D A:2 hole, C:4 hole, D:4 hole wide punch unit (AR-F15 or AR-F16 required) Option Inserter...
  • Page 7 CONSUMABLES Life (Approx) Model AR-M620 Contents AR-M550 Comment Name AR-M700 AR-620LT Toner Cartridge with IC chip A4 @ 6% coverage A4 @ 6% coverage AR-621LT Toner Cartridge with IC chip From Apr Production AR-620LD Developer 300K Use 2 bags The drum is supplied AR-620DM OPC Drum 250K...

  • Page 8: Initial Setup Procedure

    INITIAL SETUP PROCEDURE REMOVAL OF MACHINE FROM CARTON It is recommended to use a fork lift truck however, if a fork lift truck is not available, it will require 4 people to lift the machine from the carton LOCK & PACKING REMOVAL Number 2/3 mirror base lock screw Tray rotation release plate lock Fuser pressure release screws (turn fully anticlockwise...

  • Page 9: Initial Settings

    INITIAL SETUP PROCEDURE INITIAL SETTINGS Sim 21-01 Maintenance Cycle Setting ARM550U set 250k ARM620U set 300k ARM700U set 300k Sim 26-02 LCC Paper Size Set-up Sim 26-05 A3 paper count ( set 1or 2 counts) Sim 26-06 Destination setup Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count IMAGE WRITING DISTORTION (SKEW)

  • Page 10: Custom Settings

    INITIAL SETUP PROCEDURE OTHER Sim 26-10 Trial Mode activation – Network Scanner Sim 22-06 Print All Simulation Data FAX – AR-FX8 Sim 66-02 Fax Destination Sim 66-10 Image Memory Clear (only perform when AR-MM9 is installed) CUSTOM SETTINGS Entry Mode : Press Custom Settings key Press KEY OPERATOR PRG.

  • Page 11: Routine Maintenance

    ROUTINE MAINTENANCE Consumable System For AR-M550/AR-M620/AR-M700 The AR-M550/620/700 consumable system is SRU – Service Replaceable Units. The toner unit is supplied as a cartridge that the customer can change, and the engineer changes the Drum and Developer at 250/300K copies. DV / Process Replacement Schedule USER REPLACEABLE Toner Cartridge - AR-621LT, life = 83k (A4 @ 6%) Developer...
  • Page 12 ROUTINE MAINTENANCE Sim 24-04 Maintenance Counter Reset MAINTENANCE Sim 21-01 Maintenance Setting Check COMPLETED (Default set to 0) DRUM Sim 24-07 Drum Membrane Counter Reset REPLACEMENT Sim 24-11 Developer rotation time reset Sim 24-05 Developer counter reset DEVELOPER Sim 25-02 Toner concentration setting REPLACEMENT Sim 24-11...
  • Page 13 ROUTINE MAINTENANCE Maintenance List February 2005...

  • Page 14: Other Adjustments

    ROUTINE MAINTENANCE Other Adjustments Adjustment Section Adjustment Item Procedure Process 1 Developer doctor gap Refer to section 7 of Service Manual 2 MG roller main pole position Laser scanner 1 Horizontal image distortion Sim 50-10 2 Print off centre Scanner 1 Vertical image distortion Copy lamp unit balance...

  • Page 15: Fuser Unit

    MINIMUM CALL PROCEDURE Fuser Unit It is recommended that if the AR-M550/620/700 is visited during the service period, the fuser unit should be cleaned out in accordance with the Service Manual. Move away the finisher/inserter (AR-F15, AR-F16 and AR-CF2) if fitted. Open the upper left hand door.

  • Page 16: Coin Vend Interface

    COIN VEND INTERFACE AR-M550 / AR-M620 / AR-M700 Coin Vend Interface The coin vend interface for the AR-M550, AR-M620 and AR-M700 machines is located on the Scanner Control PWB. Before connecting a third party auditor, the device should conform to the following specifications:- 1.
  • Page 17 COIN VEND INTERFACE Paper Size Signals Size 3 (pin12) Size 2 (pin 11) Size 1 (pin10) Size 0 (pin 9) Paper Size LT (8.5”x11”) LG (8.5”x14) INV (5.5”x8.5”) EXTRA NOT USED NOT USED February 2005...

  • Page 18: Product Key Registration

    User Name: keyuser Password: key000323 4. Select your region. 5. Register the option(s) against the Sharp Copier Serial Number by completing the following Web form. As shown, multiple options can now be registered at the same time:- February 2005...
  • Page 19 PRODUCT KEY REGISTRATION Note: When inputting the data, please ensure that the prefix letter of the Application number is entered in UPPERCASE. Also, if the machine serial number ends in X or Y, that must also be entered in UPPERCASE. 6.

  • Page 20: Firmware Upgrade

    FIRMWARE UPGRADE Requirement: • PC with Parallel (configured to ECP Mode), USB or Ethernet Port • IEEE1284 Centronics or USB Type “A to B” or Ethernet cable • “Dragon Update” Tool & Firmware • Print Driver installed and configured to the preferred “upgrade method” Port (eg USB). Note: The AR-P19 must be “enabled”...
  • Page 21 FIRMWARE UPGRADE 6. Power on the machine - The ARM550-700 should automatically enter the upgrade Diagnostic mode. 7. By using the Up (Document Filing), Down (Fax/Image Send) and the Menu (Job Status) keys, enter the desired upgrade mode for updating the firmware (Parallel. USB or Ethernet).
  • Page 22 FIRMWARE UPGRADE Example shown: Updating AR-M700U via LPT1 (Centronics) with “u4.00.sfu” firmware file. Note: The PCU, Scanner, MFP control (Boot/Main) & Fax control (if installed) are all upgraded at the same time. 11. Click Send File. The display will read:- Receiving Data Writing Data Result OK...
  • Page 23 FLASHROM RECOVERY Corrupt FlashRom Recovery The method to recover a “corrupted” ROM chip is by performing a CN-CN burn. A known good Boot Rom and Scan Rom must be in place to perform the CN-CN burn. First use a known good set of ROMs to determine which ROMs are corrupt.

  • Page 24: Firmware Revision History

    FIRMWARE REVISION HISTORY Engine AR-M550U/620U/700U Revision Made (Standard Copier Model) Main Boot During FTP pull printing, CE-00 error occurred. • u1.08 M5.26B 01.08 01.01 During sensor check with TC 30-1, if a print job was • performed the machine hung up.
  • Page 25 M5.26B Machine may lock up during TC 30-01, if a print job is sent. • The ready indicator of a print would light up (AR-M550U/620U) • During warm up (after closing the front cover for jam clearance) the •...
  • Page 26 TECHNICAL UPDATE SPECIFICATION Fault Advice On a U model, files can be stored in Quick File only, a maximum of 10,000 pages combined in a total of 1000 files. What are the Limitations when The oldest files deletes should you go over 999, and when the using Document Filing on an machine is powered down you lose all pages and files unless they ARM550/620/700U models.
  • Page 27 TECHNICAL UPDATE ERROR CODES Fault Advice CE-00 Enter Sim 66 – 1. Adjust soft-switch 103 and set bit 8 to 1. Replace the thermostat from a 150C to 170C type for increased H4-02 (when feeding heavy stock) operation threshold - CTHM-0011FC01 COPY QUALITY Black streaks (waste toner build up...
  • Page 28 TEST SIMULATIONS The following pages contain information regarding test simulations. For a more detailed description for each test simulation, please refer to the AR-M550/620/700 Service Manual. Copier Simulation Entry Codes On the copier operation panel, press the following keys:- PROGRAM CLEAR Test Description...
  • Page 29 TEST SIMULATIONS Test Description Command Code Used to cancel U1 when fax is installed. Trouble cancel except U1/LOC/U2/PF troubles. Trouble cancel for U6-09, F3-12,22, LCC and Paper Trays 1 and 2 trouble U2 trouble cancel. Cancel copy inhibition by host pc during self diag PF. Maintenance cycle setting.
  • Page 30 TEST SIMULATIONS Test Description Command Code Used to set continue/stop when developer life is reached. Used to disable/enable auto magnification in pamphlet mode. Used to set up black and white reverse. Used to set whether non-print paper is counted or not. Enable or disable of the CA key.
  • Page 31 TEST SIMULATIONS Test Description Command Code Adjust copy density in DSPF mode. Adjust scanner exposure level in all modes. Adjust scanner exposure level in normal mode. Adjust scanner exposure level in the fine text mode. Adjust scanner exposure level in the super fine mode. Adjust scanner exposure level in the ultra fine mode.
  • Page 32 TEST SIMULATIONS Test Description Command Code Used to format the HDD. HDD read/write test partial check. HDD read/write test all area check. Used to check the operations of the HDD (self diag). Used to check operations of HDD (self Used to format the HDD excluding system area. Used to delete job complete list and job log data.
  • Page 33 TEST SIMULATIONS Test Description Command Code Used to check the dial signal DTMF output in the fax dial tone mode set by soft switch. Used to back up data in the fax SRAM to the flash memory (ARMM9 must be installed). Used to read the back up data by SIM-19.

  • Page 34: Trouble Codes

    TROUBLE CODES Code Content of trouble Detection MC Trouble Auto developer adjustment trouble (overtone error). Auto developer adjustment trouble (undertone error). CIS Shading Trouble (White correction) Scanner CIS-ASIC communication trouble Scanner System data trouble MFP control Laser trouble HDD trouble MFP control Decode error trouble MFP control...
  • Page 35 TROUBLE CODES Code Content of trouble Detection A Network communication error has occurred The network card is not installed or defective. The specified mail or FTP server is not found The specified server does not correspond during image transmission The entered account name or password for the FTP server is invalid.
  • Page 36 TROUBLE CODES Code Content of trouble Detection Heat roller low temperature detection (HL1). Heat roller low temperature detection (HL2). Heat roller low temperature detection (HL3). 5-time continuous POD not reached jam detection. Scanner feed trouble. Scanner return trouble. Main motor lock detection. Drum motor lock detection.
  • Page 37 NETWORK SCANNER TROUBLE CODES Code Description Cause Network cable failure Remedy Check the network cable is properly inserted. AR-NC5J not installed. Cause AR-NC5J control pwb trouble Check the AR-NC5J is installed onto the ARP16. Remedy Output a test configuration page to check firmware version. Replace the AR-NC5J Network cable failure.

  • Page 38: Jam Cause Codes

    JAM CAUSE CODES Sensor Identification Cross Section JAM Detection JAM Judge Detector Jam Code Description Timer Start Trigger (JAMTST) (JAMJD) Tray 1 paper feed jam TRAY 1 T1PFC on PFD2 ON (PFD2 not reached) VPM on (When paper lead edge PFD2 not reached jam PFD2_NM1 comes to 40mm in front of the...
  • Page 39 JAM CAUSE CODES JAM Detection JAM Judge Detector Jam Code Description Timer Start Trigger (JAMTST) (JAMJD) PPD1 not reached jam PPD_NM2 PFD2 on PPD on (Tray 4 paper feed) PPD1 not reached jam PPD_NLC MPRD2 on PPD on (LCC paper feed) PPD1 not reached jam PPD_NAD PFD2 on...

  • Page 40: Paper Exit

    JAM CAUSE CODES JAM Detection JAM Judge Detector Jam Code Description Timer Start Trigger (JAMTST) (JAMJD) Manual feed tray jam MPFC on MPFD1 on (MPFD1 not reached) LPPD_N LPPD not reached jam LTD on (LCC) LPPD on PFD2 remaining jam PFD2 off (PFD2 paper rear PFD2_ ST1 RRC on...
  • Page 41 JAM CAUSE CODES JAM Detection JAM Judge Detector Jam Code Description Timer Start Trigger (JAMTST) (JAMJD) ADU transport sensor APPD1_S AINPD off APPD1 off 1 remaining jam APPD2 off (APPD2 paper ADU transport sensor APPD2_S LD on rear edge detection) + 2 remaining jam 65mm M1PFD remaining jam...
  • Page 42 JAM CAUSE CODES AR-CF2 Inserter (Paper Jam Judgement Conditions) Jam Code Description JAM Detection Start Trigger JAM Judge Detector Resist sensor not- REG_SEN_N Separation start Resist sensor on reached jam Resist sensor Transport start from take up REG_SEN_S Resist sensor off remaining jam position *1 Timing sensor not...
  • Page 43 JAM CAUSE CODES AR-F15/16 Finisher (Paper Jam Judgement Conditions) Jam Code Description JAM Detection Start Trigger JAM Judge Detector Finisher entry port The paper entry sensor is not Main unit paper exit command FES_N sensor not reached turned on within the specified reception time The paper entry sensor is not...
  • Page 44 PWB DATA STORAGE LOCATION PCU MAIN PWB Counters Adjustment Values Other Drum Rotation time counter Developing bias voltage Serial Number (Accumulated time) Developer unit rotation time Cleaning mode developing bias Trouble history counter voltage value Toner supply time Main high voltage adjustment Tray 1 size (Block IC chip) Drum rotating time...
  • Page 45 PWB DATA STORAGE LOCATION PCU MAIN PWB (Cont’d) Counters Adjustment Values Other Side LCC paper feed Multi purpose width adjustment Maintenance cycle counter value Print stop setting when Inserter counter Manual width adjustment value developer life over Heater lamp temp (centre, normal Saddle alignment operation Saddle staple counter control...

  • Page 46: Scanner Pwb

    PWB DATA STORAGE LOCATION SCANNER PWB Counters Adjustment Value Other Document lead edge adjustment Scan counter Exposure mode set value value Document off centre adjustment SPF paper pass counter Scanner serial number value Document image loss amount SPF stamp counter adjustment value Magnification ratio adjustment value SPF resist amount adjustment...
  • Page 47 NOTES February 2005...

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Ar-m620uAr-m700u

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