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Xerox Phaser 5550 User Manual
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Xerox Phaser 5550 User Manual

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Download this manual See also: Administrator's Manual, Installation Manual
®
Phaser
5550
printer

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Användarhandbok
Betjeningsvejledning
www.xerox.com/support
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Summary of Contents for Xerox Phaser 5550

  • Page 1: User Guide

    ® Phaser 5550 printer User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning www.xerox.com/support Downloaded From ManualsPrinter.com Manuals...
  • Page 2 Copyright © 2008 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Contents User Safety Electrical Safety............1-2 Laser Safety .
  • Page 4 Xerox Support Centre ........
  • Page 5 Contents IPv6 ..............3-26 Enabling IPv6 .
  • Page 6 Xerox Usage Analysis Tool ........
  • Page 7 Troubleshooting Automatic Diagnostic Tools ..........6-2 PhaserSMART Technical Support .
  • Page 8 Contents Control Panel Messages........... . 6-69 Status Messages .

  • Page 9: User Safety

    User Safety This chapter includes: ■ Electrical Safety on page 1-2 ■ Laser Safety on page 1-4 Maintenance Safety on page 1-5 ■ ■ Operational Safety on page 1-6 ■ Symbols Marked on Product on page 1-9 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.

  • Page 10: Electrical Safety

    Electrical Safety Electrical Safety ■ Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. If you do not know ■ if an outlet is grounded, ask an electrician to check the outlet. ■...
  • Page 11 Electrical Safety The following are hazards to your safety: ■ The power cord is damaged or frayed. Liquid is spilled into the printer. ■ ■ The printer is exposed to water. If any of these conditions occur: Turn off the printer immediately. Disconnect the power cord from the electrical outlet.

  • Page 12: Laser Safety

    Laser Safety Laser Safety With specific regard to lasers, this printer complies with laser product performance standards set by governmental, national, and international agencies and is certified as a Class 1 Laser Product. The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance.

  • Page 13: Maintenance Safety

    Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. Do not burn any consumables or routine maintenance items. For information on Xerox ■ supplies recycling programs, go to www.xerox.com/gwa.

  • Page 14: Operational Safety

    Operational Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

  • Page 15: Operational Guidelines

    Operational Safety Operational Guidelines ■ Do not block or cover the slots and openings on the printer. The printer may overheat without adequate ventilation. ■ For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.). ■ Do not place the printer near a heat source. ■...

  • Page 16: Moving The Printer

    Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 17: Symbols Marked On Product

    Symbols Marked on Product Symbols Marked on Product Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn. It may take 40 minutes or more for the fuser to cool down depending on your printer model.

  • Page 18: Printer Features

    Printer Features This chapter includes: ■ Parts of the Printer on page 2-2 ■ Printer Configurations on page 2-4 Control Panel on page 2-7 ■ ■ Fonts on page 2-10 ■ More Information on page 2-12 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 19: Parts Of The Printer

    Parts of the Printer Parts of the Printer This section includes: Front View on page 2-2 ■ ■ Rear View on page 2-2 ■ Internal Components on page 2-3 Front View Tray 1 (MPT) Optional Duplex Unit Standard Output Tray Optional 3500-Sheet Finisher or Stacker Optional Stacker Upper Tray (500 Sheets) Optional Stacker Lower Tray (3000 Sheets)

  • Page 20: Internal Components

    Parts of the Printer Internal Components Fuser Transfer Roller Drum Cartridge Toner Cartridge 5550-109 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 21: Printer Configurations

    2-7 Standard Features The Phaser 5550 printer embodies many features to meet your print needs: Great performance and superior print quality True 1200 x 1200 dpi and 600 x 600 dpi at 50 pages per minute (ppm) (Letter and A4) ■...

  • Page 22: Available Configurations

    Printer Configurations Available Configurations The Phaser 5550 printer is available in four configurations. Features Printer Configuration 5550B 5550N 5550DN 5550DT PostScript and PCL Fonts Standard Standard Standard Standard 1000-Sheet Feeder Optional Optional Optional Standard 2000-Sheet Feeder Optional* Optional* Optional* Optional*...

  • Page 23: Options And Upgrades

    Printer Configurations Options and Upgrades Printer options and an upgrade are available for the Phaser 5550 printer. Options 256 MB and 512 MB memory cards for two RAM slots ■ ■ 1000-Sheet Feeder ■ 2000-Sheet Feeder ■ 3500-Sheet Stacker 3500-Sheet Finisher (with stapler and hole puncher) ■...

  • Page 24: Control Panel

    Control Panel Control Panel This section includes: ■ Control Panel Features on page 2-7 ■ Control Panel Layout on page 2-8 ■ Print Icon on page 2-8 ■ Menu Map on page 2-9 ■ Information Pages on page 2-9 ■ Sample Pages on page 2-9 Control Panel Features...

  • Page 25: Control Panel Layout

    Control Panel Control Panel Layout Status Indicator LED: Green = Printer is ready to print. Yellow = Warning condition, printer continues to print. READY TO PRINT. READY TO PRINT. Walk-Up Features Red = Startup sequence or error condition Information Paper Tray Setup exists.

  • Page 26: Menu Map

    Control Panel Menu Map The Menu Map is a visual representation of the control panel settings and information pages. To print the Menu Map: On the control panel, select , and then press the OK button. Information Select Menu Map , and then press the OK button to print.

  • Page 27: Fonts

    CentreWare Font Management Utility. This utility helps you manage fonts, macros, and forms on a printer’s hard drive. To download and install the Font Management Utility on Windows operating systems: Go to www.xerox.com/office/5550drivers. Select your operating system. Locate the CentreWare Font Management Utility option, and do one of the following: ■...

  • Page 28: Printing Font Samples

    Fonts Printing Font Samples This section includes: ■ Using the Control Panel on page 2-11 Using CentreWare IS on page 2-11 ■ Use one of the following options to print a list of available PostScript or PCL fonts: ■ The printer’s control panel CentreWare IS ■...

  • Page 29: More Information

    More Information More Information This section includes: Resources on page 2-12 ■ ■ Xerox Support Centre on page 2-13 Obtain information regarding your printer and its capabilities from the following sources. Resources Information Source Installation Guide* Packaged with printer Quick Use Guide*...

  • Page 30: Xerox Support Centre

    More Information Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.3 and higher. The Xerox Support Centre appears on the desktop for Windows printers or is placed in the Mac OS X dock.

  • Page 31: Network Basics

    Network Basics This chapter includes: ■ Overview of Network Setup and Configuration on page 3-2 ■ Choosing a Connection Method on page 3-3 Configuring the Network Address on page 3-5 ■ ■ Printer Management Software on page 3-10 ■ Available Printer Drivers on page 3-12 ■...

  • Page 32: Overview Of Network Setup And Configuration

    Macintosh systems: Manually set the printer’s TCP/IP address on the control panel. ■ Print a Configuration page to verify the new settings. Note: If the Software and Documentation CD-ROM is not available, you can download the latest driver from www.xerox.com/office/5550drivers. Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 33: Choosing A Connection Method

    Choosing a Connection Method Choosing a Connection Method Connect the printer via Ethernet, USB, or parallel. A USB or a parallel connection is a direct connection and is not used for networking. An Ethernet connection is used for networking. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware are generally not included with your printer and must be purchased separately.

  • Page 34: Connecting Via Usb

    Choosing a Connection Method Connecting via USB If you are connecting to one computer, a USB connection offers fast data speeds. However, a USB connection is not as fast as an Ethernet connection. To use USB, PC users must have Windows 2000/XP/Server 2003 or newer.

  • Page 35: Configuring The Network Address

    Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation.

  • Page 36: Dynamic Methods Of Setting The Printer's Ip Address

    Configuring the Network Address Dynamic Methods of Setting the Printer’s IP Address There are two protocols available for dynamically setting the printer’s IP address: ■ DHCP (enabled by default on all Phaser printers) AutoIP ■ You can turn on/off both protocols using the control panel, or use CentreWare IS to turn on/off DHCP.
  • Page 37 Click the DNS/WINS button. To enable DDNS, set the following: ■ Dynamic DNS Registration - Set to Enabled. ■ Hostname - Use the default name provided by Xerox or enter another name. Primary WINS Server (optional) ■ ■ Secondary WINS Server (optional) Click Save Changes when you are finished entering the settings.

  • Page 38: Manually Setting The Printer's Ip Address

    Configuring the Network Address Manually Setting the Printer’s IP Address Note: Verify that your computer has a properly configured IP address for your network. Contact your network administrator for more information. If you are on a network without a DHCP server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address.
  • Page 39 Select the Protocols folder on the left navigation panel. Select TCP/IP. Enter or modify the settings, and then click Save Changes at the bottom of the page. See also: System Administrator Guide at www.xerox.com/office/5550support Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 40: Printer Management Software

    CentreWare Internet Services (IS) CentreWare IS provides a simple interface to the embedded web server in any networked Xerox printer that enables you to manage, configure, and monitor networked printers from your desktop. CentreWare IS gives administrators easy access to printer status, configuration, and diagnostic functions.

  • Page 41: Centreware Web

    Discover printers on local and remote subnets. ■ Automatically discover printers as scheduled. ■ Generate reports. Connect to printer web servers for additional printer-specific features, including help. ■ For more information, go to www.xerox.com/office/5550drivers. Phaser® 5550 Printer 3-11 Downloaded From ManualsPrinter.com Manuals...

  • Page 42: Available Printer Drivers

    Available Printer Drivers Available Printer Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver Source* Description Windows PostScript Driver...

  • Page 43: Windows 2000 Or Later

    Select the installation method you want to use, and then follow the onscreen instructions. See also: Online Support Assistant at www.xerox.com/office/5550support Other Methods of Installation Your printer can also be installed on a network using one of these methods: ■...
  • Page 44 Windows 2000 or Later Microsoft TCP/IP Protocol Note: For Windows XP, select Classic Look or the Windows XP procedures will not match the steps below. To select Classic Look, click Start, click Control Panel, and then click Taskbar and Start Menu. Select the Start Menu tab, and then select the Classic Start menu.
  • Page 45 Windows 2000 or Later Configuring the Printer To configure the printer: Insert the Software and Documentation CD-ROM into the computer’s CD-ROM drive and click Have Disk. Click the Browse button, and then select the directory which contains the Windows 2000 or Windows XP drivers.
  • Page 46 Windows 2000 or Later Microsoft IPP Port Follow these steps to obtain the printer’s URL and create an Internet Printing Protocol (IPP) printer. Obtaining the Printer’s URL (Network Path) To obtain the printer’s URL: Launch your web browser. Enter your printer's IP address in the browser’s Address field. Select Properties.

  • Page 47: Windows 64-Bit Server To 32-Bit Client Installation

    Windows 2000 or Later Windows 64-Bit Server to 32-Bit Client Installation To install from a 64-Bit Server in Windows XP and Windows Server 2003: Locate and install the 64-bit Windows driver from the Software and Documentation CD-ROM. Right-click on My Computer, and then select Manage. Expand Local Users and Groups, and then double-click the Groups folder.

  • Page 48: Windows 2000 Or Later Troubleshooting

    Windows 2000 or Later Windows 2000 or Later Troubleshooting Note: For Windows XP, select Classic Look or the Windows XP procedures will not match the steps below. To select Classic Look, click Start, click Control Panel, and then Taskbar and Start Menu. Select the Start Menu tab, and then select Classic Start menu. Click OK. This Troubleshooting section assumes you have completed the following tasks: ■...
  • Page 49 Click Print Test Page. If the printer does not print, select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-19 Downloaded From ManualsPrinter.com Manuals...

  • Page 50: Macintosh Os X, Version 10.3 And Higher

    Confirm that the first drop-down menu is set to Bonjour (Rendezvous). Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices.

  • Page 51: Macintosh Os X, Version 10.4

    Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button. The printer is added to the list.
  • Page 52 Macintosh OS X, Version 10.3 and Higher Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer from the list of available printers. Click the Add button. USB Connection To install the printer driver from the Software and Documentation CD-ROM: Insert the CD-ROM into the CD-ROM drive.

  • Page 53: Macintosh Troubleshooting (Mac Os X, Version 10.3 And Higher)

    Launch your web browser. Enter the printer’s IP address in the browser’s Address field. Select Support. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-23 Downloaded From ManualsPrinter.com Manuals...

  • Page 54: Unix (Linux)

    UNIX (Linux) UNIX (Linux) Your printer supports connection to a variety of UNIX platforms through the parallel and network interface. The workstations currently supported by CentreWare for UNIX/Linux to a network-connected printer are: ■ Sun Solaris ■ IBM AIX ■ Hewlett-Packard HP-UX ■...
  • Page 55 UNIX (Linux) From Your Computer To install the printer: Go to www.xerox.com/office/5550drivers. Select Unix from the Operating System drop-down menu, and then click Go. Click the CentreWare for Unix package for the operating system this will be installed in. This is the core package and must be installed first before the printer package.

  • Page 56: Ipv6

    IPv6 IPv6 This section includes: Enabling IPv6 on page 3-26 ■ ■ Setting the Interface ID on page 3-27 ■ Automatic Address Assignment on page 3-28 ■ DHCPv6 on page 3-29 Manual Address Assignment on page 3-30 ■ ■ Address Precedence on page 3-31 Enabling IPv6 IPv6 can be enabled or disabled independently of IPv4.

  • Page 57: Setting The Interface Id

    IPv6 Resetting the TCP/IP Configuration Use the following procedure at the control panel to reset the TCP/IP configuration to the default settings: Select , and then press the OK button. Printer Setup Select Connection Setup , and then press the OK button. Select , and then press the OK button.

  • Page 58: Automatic Address Assignment

    IPv6 Automatic Address Assignment Addresses can be assigned automatically when a router is found that offers one or more prefixes. Automatically assigned addresses are routeable. Each router-supplied prefix is combined with the Interface ID to create an address. The use of router-supplied prefixes is enabled by default.

  • Page 59: Dhcpv6

    IPv6 DHCPv6 DHCPv6 is used to acquire TCP/IP information. The following DHCPv6 options are available in CentreWare IS: As directed by the router - DHCPv6 is performed according to values in a router ■ advertisement. This is the default setting. ■...

  • Page 60: Manual Address Assignment

    IPv6 Manual Address Assignment A manually entered IPv6 address is used in addition to any other IPv6 addresses. To create a manual address, enter the IPv6 address and prefix length in the fields provided in CentreWare IS. The default prefix length is 64. To manually set the IPv6 address, use one of the following options: ■...

  • Page 61: Address Precedence

    IPv6 Address Precedence Address precedence can be set to prefer IPv6 or IPv4 addresses when both types are available. The default setting is to prefer IPv6 addresses. Address Precedence can only be set in CentreWare IS. Using CentreWare IS To set address precedence using CentreWare IS: Launch your web browser.

  • Page 62: Printing Basics

    Printing Basics This chapter includes: ■ Supported Paper and Media on page 4-2 ■ Loading Paper on page 4-9 Selecting Printing Options on page 4-31 ■ ■ Printing on Both Sides of the Paper on page 4-33 ■ Printing on Specialty Media on page 4-35 ■...

  • Page 63: Supported Paper And Media

    Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 5550 printer. They are guaranteed to produce excellent results with your printer.

  • Page 64: Paper That May Damage Your Printer

    ■ Envelopes with windows, metal clasps, adhesives with release strips, or side seams Caution: Use only Xerox transparency film. Other types of transparency film can melt and damage the printer. Note: Using paper free of contaminants helps guarantee longer component life and better print quality.

  • Page 65: Supported Paper Sizes And Weights

    Supported Paper and Media Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights that can be used in the printer trays. For more detailed information about paper and other media, print the Paper Tips page: On the control panel, select , and then press the OK button.
  • Page 66 Supported Paper and Media Paper Sizes and Weights for Trays 2-5 Trays 2-5 60 – 215 g/m (16 – 57 lb. Bond) 5.5 x 8.5 in. Custom Sizes Statement Short edge: 140 – 297 mm (5.5 – 11.70 in.) 7.25 x 10.5 in. Executive Long edge: 182 –...
  • Page 67 Supported Paper and Media Paper Sizes and Weights for Envelope Tray Envelope Tray 60 – 90 g/m (16 – 24 lb. Bond) 4.0 x 6.0 in. Custom Sizes Large US Postcard Short edge: 98 – 162 mm (3.87 – 6.38 in.) 105 x 148 mm Long edge: 148 –...

  • Page 68: Tray Setup

    Slide the length and side guides firmly against the paper or other specialty media. ■ Push the tray completely to the back of printer. ■ Set the paper size and type if prompted by the control panel. For the Online Support Assistant, go to www.xerox.com/office/5550support. Tray 1 (MPT) 5550-100 5550-101 5550-101...
  • Page 69 Supported Paper and Media Tray 6 and Envelope Tray 5550-103 5550-204 Tray 6 Long-Edge Feed Envelope Tray Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 70: Loading Paper

    Loading Paper Loading Paper This topic includes: Loading Paper in Tray 1 (MPT) for Single-Sided Printing on page 4-9 ■ ■ Loading Paper in Trays 2-5 for Single-Sided Printing on page 4-13 ■ Loading Paper in Tray 6 for Single-Sided Printing on page 4-17 ■...
  • Page 71 Loading Paper Lower Tray 1 (MPT). 5550-262 Adjust the paper guides to the size of the paper. 5550-125 Phaser® 5550 Printer 4-10 Downloaded From ManualsPrinter.com Manuals...
  • Page 72 Loading Paper Fan the paper to release sheets that may stick together. 5550-251 Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ Recommended for Letter, A4, B5 JIS, large US Postcard, envelopes, and many custom sizes of paper.
  • Page 73 Loading Paper ■ Place pre-punched paper with the holes entering the printer last. ■ Place the letterhead (or top of the page) toward the front of the printer. 5550-126 Short-Edge Feed Place Letter, Legal, Statement, Tabloid, A3, A4, A5, US Folio, B4 JIS, B5 JIS, B6 JIS, ■...

  • Page 74: Loading Paper In Trays 2-5 For Single-Sided Printing

    Loading Paper ■ Place pre-punched paper with the holes toward the back of the printer. ■ Place letterhead (or the top of the page) to enter the printer last. 5550-138 If prompted on the control panel, press the OK button to accept the paper size and type that are shown.
  • Page 75 Loading Paper Pull out the tray. 5550-156 Fan the paper to release sheets that may stick together. 5550-251 Phaser® 5550 Printer 4-14 Downloaded From ManualsPrinter.com Manuals...
  • Page 76 Loading Paper Insert paper into the tray either long-edge feed or short-edge feed. 5550-129 Long-Edge Feed Place Letter, Executive, A4, B5 JIS, and custom sizes of paper long-edge feed into the ■ tray. ■ Place the side to be printed faceup. ■...
  • Page 77 Loading Paper Short-Edge Feed Place Letter, Legal, Tabloid, A3, A5, A4, B4 JIS, B5 JIS, US Folio, Statement, and ■ custom sizes of paper short-edge feed into the tray. ■ Place the side to be printed faceup. ■ Place pre-punched paper with the holes toward the front of the tray. Place letterhead (or top of the page) toward the left side of the tray.

  • Page 78: Loading Paper In Tray 6 For Single-Sided Printing

    Loading Paper Push the tray completely into the printer. 5550-032 If prompted on the control panel, press the OK button to accept the paper size and type that are shown. If you have changed the paper size or type, do the following: Select Change setup , and then press the OK button.
  • Page 79 Loading Paper If loading paper with a different width or length, adjust the width and length guides. 5550-241 8.5" 5550-240 Phaser® 5550 Printer 4-18 Downloaded From ManualsPrinter.com Manuals...
  • Page 80 Loading Paper Fan the paper to release sheets that may stick together. 5550-251 ■ Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray. ■ Place the side to be printed facedown. ■ Place pre-punched paper with the holes toward the left side of the tray. Place letterhead (or the top of the page) toward the front of the tray.

  • Page 81: Loading Paper In Tray 1 (Mpt) For 2-Sided Printing

    Loading Paper If prompted on the control panel, press the OK button to accept the paper size and type that are shown. If you have changed the paper size or type, do the following: Select and then press the OK button. Change setup Select the paper type, and then press the OK button to save your selection.
  • Page 82 Loading Paper Adjust the paper guides to the size of the paper. 5550-125 Fan the paper to release sheets that may stick together. 5550-251 Phaser® 5550 Printer 4-21 Downloaded From ManualsPrinter.com Manuals...
  • Page 83 Loading Paper Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ Recommended for Letter, A4, and B5 JIS sizes of paper. Do not load paper above the fill line. ■...
  • Page 84 Loading Paper Short-Edge Feed Place Letter, Legal, Statement, Tabloid, A3, A4, A5, US Folio, B4 JIS, and B5 JIS ■ sizes of paper short-edge feed in Tray 1 (MPT). ■ Place the side to be printed first (page 1) faceup. ■...

  • Page 85: Loading Paper In Trays 2-5 For 2-Sided Printing

    Loading Paper Loading Paper in Trays 2-5 for 2-Sided Printing Use Trays 2-5 for 2-sided printing of all standard paper sizes except postcards, B6 JIS, and envelopes, and custom paper smaller than 140 mm (5.5 in.) in width or 182 mm (7.16 in.) in height.
  • Page 86 Loading Paper Insert paper into the tray either long-edge feed or short-edge feed. 5550-129 Long-Edge Feed Recommended for Letter, Executive, A4, B5 JIS, and many custom sizes of paper. ■ ■ Place the side to be printed first (page 1) facedown. ■...
  • Page 87 Loading Paper Short-Edge Feed Place Letter, Legal, Tabloid, A3, A5, A4, B4 JIS, B5 JIS, US Folio, Statement and ■ some custom sizes of paper, short-edge feed into the tray. ■ Place the side to be printed first (page 1) facedown. ■...

  • Page 88: Loading Paper In Tray 6 For 2-Sided Printing

    Loading Paper Push the tray completely into the printer. 5550-032 If prompted on the control panel, press the OK button to accept the paper size and type that are shown. If you have changed the paper size or type, do the following: Select Change setup and then press the OK button.
  • Page 89 Loading Paper If loading paper with a different width or length, adjust the width and length guides. 5550-241 8.5" 5550-240 Phaser® 5550 Printer 4-28 Downloaded From ManualsPrinter.com Manuals...
  • Page 90 Loading Paper Fan the paper to release sheets that may stick together. 5550-251 ■ Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray. ■ Place the side to be printed first (page 1) faceup. ■ Place pre-punched paper with the holes toward the right side of the tray. Place letterhead (or the top of the page) toward the front of the tray.
  • Page 91 Loading Paper If prompted on the control panel, press the OK button to accept the paper size and type that are shown. If you have changed the paper size or type, do the following: Select and then press the OK button. Change setup Select the paper type, and then press the OK button to save your selection.

  • Page 92: Selecting Printing Options

    Selecting Printing Options Selecting Printing Options This topic includes: Factors Affecting Print Performance on page 4-31 ■ ■ Selecting Printing Preferences (Windows) on page 4-31 ■ Selecting Options for an Individual Job (Windows) on page 4-32 ■ Selecting Options for an Individual Job (Macintosh) on page 4-32 See also: Printer Settings...

  • Page 93: Selecting Options For An Individual Job (Windows)

    With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 5550 printer and click its Properties button to open the printer driver. Make selections from the driver tabs. Note: For more information about Windows printer driver options, click the Help button on the printer driver to view the online help.

  • Page 94: Printing On Both Sides Of The Paper

    Manual 2-sided printing is supported. See also: Online Support Assistant at www.xerox.com/office/5550support Binding Preferences Use the printer driver to select Portrait or Landscape orientation for the images on the page. When you print 2-sided jobs, select the binding preference which determines how the pages turn.

  • Page 95: Selecting 2-Sided Printing

    Printing on Both Sides of the Paper Selecting 2-Sided Printing To select automatic 2-sided printing: Insert paper into the tray. In the printer driver, select 2-sided printing as shown in the following table, and then press the OK button. To select automatic 2-sided printing: Operating System Steps Windows Vista,...

  • Page 96: Printing On Specialty Media

    Printing Transparencies from Trays 2-5 on page 4-36 Transparencies can be printed from any tray. They should be printed on one side only. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/5550supplies. Guidelines for Transparencies ■ Remove all paper before loading transparencies in the tray.
  • Page 97 Printing on Specialty Media Insert the transparencies long-edge feed into Tray 1 (MPT) or Tray 6. 5550-118 5550-142 Tray 1 (MPT) Long-Edge Feed Tray 6 Long-Edge Feed Note: Do not load paper above the fill line inside the tray. Adjust the paper guides to the size of the transparencies if necessary. If prompted on the control panel, press the OK button to accept the paper size and type that are shown.
  • Page 98 Printing on Specialty Media Insert the transparencies (long-edge feed preferred) into Tray 2, 3, 4, or 5. 5550-143 Note: Do not load paper above the fill line inside the tray. Adjust the paper guides to the size of the transparencies. If prompted on the control panel, press the OK button to accept the paper size and type that are shown.

  • Page 99: Printing Envelopes

    Printing on Specialty Media Printing Envelopes This topic includes: ■ Guidelines for Envelopes on page 4-38 Printing Envelopes from Tray 1 (MPT) on page 4-39 ■ ■ Printing Envelopes from the Optional Envelope Tray on page 4-40 Guidelines for Envelopes Buying and Storing Envelopes ■...
  • Page 100 Printing on Specialty Media Printing Envelopes from Tray 1 (MPT) Insert the envelopes in Tray 1 (MPT): Place C4 envelopes short-edge feed in the tray. ■ ■ Place Monarch, #10, C5, and DL envelopes long-edge feed in the tray. ■ Place the side to be printed facedown.
  • Page 101 Printing on Specialty Media Printing Envelopes from the Optional Envelope Tray Caution: Insert the Envelope Tray in the slot for Tray 2 only. Inserting the Envelope Tray in any other tray slot will damage it. Auto Sense should never be selected in the Tray 2 size menu when the Envelope Tray is in the printer because it does not auto-sense any size.

  • Page 102: Printing Postcards

    Guidelines for Postcards on page 4-41 Printing Postcards on page 4-41 ■ To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/ 5550supplies. Guidelines for Postcards Postcards can be printed from Tray 1 (MPT) or the optional Envelope Tray.
  • Page 103 Printing on Specialty Media ■ Insert Small US postcards short-edge feed and facedown into Tray 1 (MPT) only. Place the top of the postcard toward the rear of the printer. 5550-257 Envelope Tray Insert Large US and A6 postcards long-edge feed and faceup into the optional ■...

  • Page 104: Printing Labels

    This topic includes: ■ Guidelines for Labels on page 4-43 Printing Labels on page 4-43 ■ To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/ 5550supplies. Guidelines for Labels ■ Do not use vinyl labels. ■ Do not use any labels on a sheet where items are missing; it may damage printer components.
  • Page 105 Printing on Specialty Media Trays 2-5 Insert the label sheets long-edge feed (recommended) and faceup into Tray 2-5. Place ■ the top of the page toward the front of the printer. 5550-260 Tray 6 ■ Insert the label sheets long-edge feed and facedown into Tray 6. Place the top of the page toward the front of the tray.

  • Page 106: Printing On Custom Size Paper

    Printing on Custom Size Paper Printing on Custom Size Paper This topic includes: Guidelines on page 4-45 ■ ■ Printing Custom Size Paper on page 4-46 Guidelines Print custom size paper, within the following ranges, from the trays listed. Input Tray Tray 1 (MPT) Trays 2–5 Envelope Tray...

  • Page 107: Printing Custom Size Paper

    Printing on Custom Size Paper Printing Custom Size Paper Loading the Paper Trays Insert custom size paper in Tray 1 (MPT) or Trays 2-5. Tray 1 (MPT) 5550-150 5550-151 Long-Edge Feed Short-Edge Feed Trays 2-5 5550-148 5550-149 Long-Edge Feed Short-Edge Feed Phaser®...
  • Page 108 Printing on Custom Size Paper Adjust the paper guides to the size of the. Labels inside the paper tray provide additional information for loading paper according to size and orientation. 5550-136 5550-125 Tray 1 (MPT) Trays 2-5 Push the tray completely into the printer. 5550-065 Phaser®...
  • Page 109 Printing on Custom Size Paper If prompted on the control panel, press the OK button to accept the paper size and type that are shown, or proceed to step 7 to change them. If you are not prompted, proceed to the next step.

  • Page 110: Creating Custom Paper Types

    Creating Custom Paper Types Creating Custom Paper Types Custom paper types are created in CentreWare IS and appear in the printer driver, control panel, and CentreWare IS. Use this feature to create your own custom paper type with specific settings that you can reuse for routine print jobs, for example, monthly reports. To create custom paper types: Launch your web browser.

  • Page 111: Using The Stapler

    Using the Stapler Using the Stapler Stapling Options Several stapling options are available in the Phaser 5550 printer driver: ■ No Stapling: This is the default option. When selected, prints are not stapled. ■ 1 Staple: Inserts one staple in each set of copies.

  • Page 112: Adding Staples

    Using the Stapler Adding Staples Open Door G. 5550-186 Note: See the instructions on the inside of Door G. Slide the stapler toward you, and then to the right. 5550-243 Phaser® 5550 Printer 4-51 Downloaded From ManualsPrinter.com Manuals...
  • Page 113 Using the Stapler Remove the staple unit by lifting it up and out. 5550-244 If present, remove the depleted staple cartridge. Inset a new staple cartridge. Insert the staple unit in the finisher. 5550-245 Phaser® 5550 Printer 4-52 Downloaded From ManualsPrinter.com Manuals...
  • Page 114 Using the Stapler Close Door G. 5550-018 Phaser® 5550 Printer 4-53 Downloaded From ManualsPrinter.com Manuals...

  • Page 115: Using The Hole Puncher

    Using the Hole Puncher Using the Hole Puncher Depending on your region, the optional finisher is factory configured with either a 3-hole punch or a 2- / 4-hole punch unit. To determine which option is installed on your printer, print a Configuration Page from the control panel.

  • Page 116: Emptying The Punch Waste Box

    Using the Hole Puncher Emptying the Punch Waste Box Open Door G. Remove the Punch Waste Box and empty the contents. 5550-097 Place the Punch Waste Box back into the finisher. 5550-099 Close Door G. Phaser® 5550 Printer 4-55 Downloaded From ManualsPrinter.com Manuals...

  • Page 117: Advanced Options

    Advanced Options Advanced Options This topic includes: Printing Separator Pages on page 4-56 ■ ■ Printing Multiple Pages to a Single Sheet (N-Up) on page 4-57 ■ Printing Booklets on page 4-58 ■ Printing Negative and Mirror Images on page 4-59 Scaling on page 4-60 ■...

  • Page 118: Printing Multiple Pages To A Single Sheet (N-Up)

    Advanced Options Printing Multiple Pages to a Single Sheet (N-Up) When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print one, two, four, six, nine, or 16 pages per sheet. To print multiple pages on a single sheet of paper in a supported driver: Operating System Steps Windows 2000 or later...

  • Page 119: Printing Booklets

    Advanced Options Printing Booklets With 2-sided printing, you can print a document in the form of a small book. Create booklets for any paper size that is supported for 2-sided (duplex) printing. The driver automatically reduces each page image and prints four pages per sheet of paper (two on each side). The pages are printed in the correct order so that you can fold and staple the pages to create a booklet.

  • Page 120: Printing Negative And Mirror Images

    Advanced Options Printing Negative and Mirror Images You can print pages as a negative image (reverses the light and dark areas in your printed image) or mirror image (flips images horizontally on pages when printed). Note: The Negative Output and Mirrored Output options are only available in the PostScript driver.

  • Page 121: Scaling

    Advanced Options Scaling You can reduce or enlarge your page images when they are printed by selecting a scaling value. In some drivers, you can have the page images automatically scaled to fit the output paper size. 100% 200% To select scaling in a supported driver: Operating System Steps Windows 2000 or later...

  • Page 122: Printing Edge-To-Edge

    Mac OS X (version 10.3 Submit your print job from your application. On the Printer and higher) drop-down list, select the Phaser 5550 printer. On the pane selection drop-down list, select Paper Feed Options. Set Edge-To-Edge Printing to On. Note: When Edge-To-Edge Printing is set to On, documents print to the edge of the page.

  • Page 123: Printing Watermarks

    Advanced Options Printing Watermarks A watermark is additional text that can be printed across one or more pages. For example, terms like Draft, Confidential, Date, Version that you might stamp on a page before distribution, can be inserted with a watermark. In some Windows drivers you can: ■...

  • Page 124: Printing Cover Pages

    Advanced Options Printing Cover Pages A cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the first page of a document, or use card stock for the first and last pages of a report.

  • Page 125: Job Completion Notification

    Advanced Options To select cover pages in a supported driver: Operating System Steps Windows 2000 or later Select the Paper/Output tab. Click the button to the right of the Paper summary and select Covers. Select the cover option and tray to use from the Covers dialog box. Mac OS X (version 10.3 In the Print dialog box, select Paper Feed.

  • Page 126: Printing Or Deleting Secure, Personal, Proof, And Saved Print Jobs

    Advanced Options Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs This section includes: ■ Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs on page 4-66 ■ Sending Print With Jobs on page 4-67 ■ Printing or Deleting Secure Print Jobs on page 4-68 ■...

  • Page 127: Mac Os

    Advanced Options Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs Use a supported driver to specify a job as a personal, personal saved, secure, proof, or saved print job. Operating System Steps Windows 2000 or later Select the Paper/Output tab. Select the job type under Job Type.
  • Page 128 Advanced Options Sending Print With Jobs To select jobs to send with your current job in a supported driver: Operating System Steps Windows 2000 or later Select the Paper/Output tab. Select Print With under Job Type. In the Print With dialog box, select a personal saved or shared saved job from the list on the left to be printed with the current job, and then click the Add button to add it to the Final Job list on the right.
  • Page 129 Advanced Options Printing or Deleting Secure Print Jobs To print or delete a secure print job, specify the four-digit password on the control panel: Select , and then press the OK button. Walk-Up Features Select , and then press the OK button. Secure Print Jobs Scroll to your User Name, and then press the OK button.
  • Page 130 Advanced Options Printing or Deleting Personal Saved Jobs To print or delete a personal saved print job, select the job name on the control panel: Select , and then press the OK button. Walk-Up Features Select , and then press the OK button. Personal Saved Jobs Select your job name, and then press the OK button.

  • Page 131: Managing Your Printer

    Managing Your Printer This chapter includes: ■ Printer Settings on page 5-2 ■ Printer Security on page 5-9 Analyzing Printer Usage on page 5-12 ■ See also: Printer Management Software on page 3-10 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 132: Printer Settings

    Printer Settings Printer Settings This topic includes: Accessing Power Saver on page 5-2 ■ ■ Selecting Output Options on page 5-3 ■ Accessing the Startup Page on page 5-4 ■ Accessing Load Paper Timeout on page 5-5 Selecting Tray Settings on page 5-6 ■...

  • Page 133: Selecting Output Options

    Printer Settings Selecting Output Options The Phaser 5550 printer has one standard output tray and two optional ones: ■ Standard Output Tray: Sends prints to the Standard Output Tray on top of the printer. Stacker Upper Tray: Sends prints to the Stacker Upper Tray on the right side of the ■...

  • Page 134: Accessing The Startup Page

    Printer Settings Accessing the Startup Page The printer can produce a Startup Page each time the printer is turned on or reset. The factory default is Off. You can turn on automatic printing of the Startup Page or print it from the menu.

  • Page 135: Accessing Load Paper Timeout

    Printer Settings Accessing Load Paper Timeout When your print job is formatted for a type or size of paper that is not loaded in the printer, the printer’s control panel displays a message requesting you to load the appropriate paper. The Load Paper Timeout controls the amount of time the printer waits before printing on another type or size of paper.

  • Page 136: Selecting Tray Settings

    Tray 1 (MPT), Tray 2, and Tray 3 are standard features of the Phaser 5550 printer. Additional paper feeders can be purchased: ■...
  • Page 137 Printer Settings Using the Control Panel To specify the tray sequence: On the control panel, select , and then press the OK button. Printer Setup Select , and then press the OK button. Paper Handling Setup Select , and then press the OK button. Tray Sequence Scroll to the desired tray sequence.

  • Page 138: Changing Printer Language

    Printer Settings Using CentreWare IS To select a default tray: Launch your web browser. Enter your printer’s IP address in the browser’s Address field. Select Properties. Select the General folder on the left navigation panel. Select Printer Defaults. Scroll to Print Mode Settings, and then select the tray from the Paper Source drop-down list.

  • Page 139: Printer Security

    Printer Security Printer Security This section includes: Selecting Administrative Settings on page 5-9 ■ ■ Selecting Printing Security Settings on page 5-10 ■ Configuring HTTPS on page 5-10 ■ Managing Certificates on page 5-10 Configuring 802.1X on page 5-11 ■ ■...

  • Page 140: Selecting Printing Security Settings

    Printer Security Selecting Printing Security Settings Security settings for printing enable you to: ■ Remove unprinted secure, personal, and proof jobs. Overwrite hard drive security options. ■ ■ Select jam recovery options. To set printing security settings: Launch your web browser. Enter your printer’s IP address in the browser’s Address field.

  • Page 141: Configuring 802.1X

    Printer Security Configuring 802.1X To configure 802.1X authentication settings on the printer web server: Launch your web browser. Enter your printer’s IP address in the browser’s Address field. Click Properties. Select the Security folder on the left navigation panel, and then select 802.1X. Either click the Advanced button to display the 802.1X Advanced Configuration page, or click the Configuration Wizard button to display a series of pages that guide you through 802.1X configuration.

  • Page 142: Analyzing Printer Usage

    ■ MaiLinX Alerts on page 5-14 ■ Xerox Usage Analysis Tool on page 5-14 Job Accounting Job accounting is available through CentreWare IS and CentreWare Web. The printer stores information about print jobs in a log file. The log file is stored either in the printer’s RAM memory or on the hard drive if one is installed in the printer.

  • Page 143: Usage Profile Reports

    Analyzing Printer Usage Usage Profile Reports The printer generates reports accessible through CentreWare IS that detail device usage. Usage profile reports track multiple items, including: ■ Printer information, such as printer name, date installed, total pages printed, options installed, and network ID. ■...

  • Page 144: Mailinx Alerts

    CentreWare IS to go to CentreWare IS Online Help. Xerox Usage Analysis Tool The Xerox Usage Analysis Tool is a Windows client/server application that enables system administrators to automatically track Xerox printer usage and obtain job accounting records. The tool supports large networks with many users and printers. Job accounting and printer usage data is stored in a database.

  • Page 145: Troubleshooting

    Troubleshooting This section includes: ■ Automatic Diagnostic Tools on page 6-2 ■ Clearing Paper Jams on page 6-3 Print-Quality Problems on page 6-58 ■ ■ Control Panel Messages on page 6-69 ■ Additional Resources on page 6-71 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 146: Automatic Diagnostic Tools

    ■ ■ PrintingScout Alerts on page 6-2 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis.

  • Page 147: Clearing Paper Jams

    Clearing Paper Jams Clearing Paper Jams This topic includes: Jam at A on page 6-4 ■ ■ Jam at B on page 6-6 ■ Jam at B and C on page 6-8 ■ Jam at C on page 6-12 Jam at D on page 6-15 ■...

  • Page 148: Jam At A

    Clearing Paper Jams Jam at A Follow these steps to clear the jam. Warning: Use caution; some components inside Door A may be hot. Open Door A. 5550-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove.
  • Page 149 Clearing Paper Jams Close Door A. 5550-003 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 150: Jam At B

    Clearing Paper Jams Jam at B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Open Door B. 5550-004 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 151 Clearing Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-005 Close Door B. 5550-006 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 152: Jam At B And C

    Clearing Paper Jams If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Jam at B and C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Phaser®...
  • Page 153 Clearing Paper Jams Open Door B. 5550-004 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-005 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 154 Clearing Paper Jams Close Door B. 5550-006 Open Door C. 5550-007 Phaser® 5550 Printer 6-10 Downloaded From ManualsPrinter.com Manuals...
  • Page 155 Clearing Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-008 Close Door C. 5550-009 Phaser® 5550 Printer 6-11 Downloaded From ManualsPrinter.com Manuals...

  • Page 156: Jam At C

    Clearing Paper Jams If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Jam at C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Phaser®...
  • Page 157 Clearing Paper Jams Open Door C. 5550-007 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-008 Phaser® 5550 Printer 6-13 Downloaded From ManualsPrinter.com Manuals...
  • Page 158 Clearing Paper Jams Close Door C. 5550-009 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Phaser® 5550 Printer 6-14 Downloaded From ManualsPrinter.com Manuals...

  • Page 159: Jam At D

    Clearing Paper Jams Jam at D Follow these steps to clear the jam. Open Door D. 5550-027 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-028 Phaser® 5550 Printer 6-15 Downloaded From ManualsPrinter.com Manuals...

  • Page 160: Jam At D And A

    Clearing Paper Jams Close Door D. 5550-029 Jam at D and A Follow these steps to clear the jam. Open Door D. 5550-027 Phaser® 5550 Printer 6-16 Downloaded From ManualsPrinter.com Manuals...
  • Page 161 Clearing Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-028 Close Door D. 5550-029 Phaser® 5550 Printer 6-17 Downloaded From ManualsPrinter.com Manuals...
  • Page 162 Clearing Paper Jams Open Door A. Warning: Use caution; some components inside Door A may be hot. 5550-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-002 Phaser®...

  • Page 163: Jam At E

    Clearing Paper Jams Close Door A. 5550-003 Jam at E Follow these steps to clear the jam. Warning: Use caution; some components inside Door A may be hot. Open Door A. 5550-001 Phaser® 5550 Printer 6-19 Downloaded From ManualsPrinter.com Manuals...
  • Page 164 Clearing Paper Jams Open Door E. 5550-010 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-011 Phaser® 5550 Printer 6-20 Downloaded From ManualsPrinter.com Manuals...
  • Page 165 Clearing Paper Jams Close Door E. 5550-012 Close Door A. 5550-003 Phaser® 5550 Printer 6-21 Downloaded From ManualsPrinter.com Manuals...

  • Page 166: Jam At F

    Clearing Paper Jams Jam at F Follow these steps to clear the jam. Open Door F. 5550-013 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-014 5550-273 Phaser® 5550 Printer 6-22 Downloaded From ManualsPrinter.com Manuals...

  • Page 167: Jam At G

    Clearing Paper Jams Close Door F. 5550-015 Jam at G Follow these steps to clear the jam. On the control panel of the printer, press the i button to view information about the control panel message. If visible, pull the jammed paper out of the stacker upper tray. 5550-205 Phaser®...
  • Page 168 Clearing Paper Jams Open Door G. 5550-186 Depending on the instructions shown on the control panel, open handle 2a, handle 2b, or handle 3 as shown on the instruction labels. Note: If the stapler is in the way, slide the stapler toward you then to the right. If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed.

  • Page 169: Jam At H

    Clearing Paper Jams Jam at H Follow these steps to clear the jam. Lift Door H. 5550-270 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-202 Phaser® 5550 Printer 6-25 Downloaded From ManualsPrinter.com Manuals...

  • Page 170: Jam At The Stacker Upper Tray

    Clearing Paper Jams Close Door H. 5550-271 Jam at the Stacker Upper Tray Follow these steps to clear the jam. Pull the jammed paper out of the stacker upper tray. Open Door G. 5550-025 Phaser® 5550 Printer 6-26 Downloaded From ManualsPrinter.com Manuals...

  • Page 171: Paper Size Jam In Tray 1 (Mpt)

    Clearing Paper Jams Close Door G. 5550-018 Paper Size Jam in Tray 1 (MPT) Follow these steps to clear the paper size jam in Tray 1. Verify that the width guides are pressed against the paper. 5550-220 If the paper size and type shown on the control panel match the size and type of the paper in the tray, press the OK button.
  • Page 172 Clearing Paper Jams If the paper size shown on the control panel does not match the size of the paper in the tray, do the following: Select , and then press the OK button. Change Paper Size Select Auto Sensed, Custom , or a listed paper size, and then press the OK button.
  • Page 173 Clearing Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. 5550-002 Close Door A. 5550-003 Phaser® 5550 Printer 6-29 Downloaded From ManualsPrinter.com Manuals...

  • Page 174: Paper Size Jam In Trays 2-5

    Clearing Paper Jams Paper Size Jam in Trays 2-5 Follow these steps to clear the paper size jam in Trays 2-5. Pull out the tray specified on the control panel. 5550-030 Verify that the length and width guides are pressed against the paper. 5550-064 5550-063 Phaser®...
  • Page 175 Clearing Paper Jams Push the tray completely into the printer. 5550-032 Specify the size of the paper by doing the following: In the control panel menus, select , and then press the OK button. Printer Setup Select , and then press the OK button. Paper Handling Setup Select Tray [2 - 5] Setup...
  • Page 176 Clearing Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-002 Close Door A. 5550-003 Phaser® 5550 Printer 6-32 Downloaded From ManualsPrinter.com Manuals...

  • Page 177: Paper Size Jam In Tray 6

    Clearing Paper Jams Paper Size Jam in Tray 6 Follow these steps to clear the paper size jam in Tray 6. Pull out Tray 6. 5550-239 Verify that the length and width guides are set correctly. Note: The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper.
  • Page 178 Clearing Paper Jams Push the tray completely into the printer. 5550-115 Specify the size of the paper by doing the following: In the control panel menus, select Printer Setup , and then press the OK button. Select , and then press the OK button. Paper Handling Setup Select , and then press the OK button.
  • Page 179 Clearing Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-002 Close Door A. 5550-003 Phaser® 5550 Printer 6-35 Downloaded From ManualsPrinter.com Manuals...

  • Page 180: Jam At Tray 2, 3, 4, Or 5

    Clearing Paper Jams Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. Pull the tray specified on the control panel completely out of the printer. 5550-210 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed.
  • Page 181 Clearing Paper Jams Remove crumpled paper from the tray. 5550-031 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-064 5550-063 Phaser® 5550 Printer 6-37 Downloaded From ManualsPrinter.com Manuals...

  • Page 182: Jam At Tray 1 (Mpt)

    Clearing Paper Jams Insert the tray and push it completely into the printer. 5550-216 Jam at Tray 1 (MPT) Follow these steps to clear the jam. Open Door A. 5550-001 Phaser® 5550 Printer 6-38 Downloaded From ManualsPrinter.com Manuals...
  • Page 183 Clearing Paper Jams Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-002 Remove jammed or crumpled paper from Tray 1 (MPT), and then close the tray. 5550-048 Phaser®...
  • Page 184 Clearing Paper Jams Close Door A. 5550-003 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-220 Phaser® 5550 Printer 6-40 Downloaded From ManualsPrinter.com Manuals...

  • Page 185: Jam At Tray 2 And Door A

    Clearing Paper Jams Jam at Tray 2 and Door A Follow these steps to clear the jam. Warning: Use caution; some components inside Door A may be hot. Open Door A. 5550-001 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove.
  • Page 186 Clearing Paper Jams Close Door A. 5550-003 Pull Tray 2 completely out of the printer. 5550-210 Phaser® 5550 Printer 6-42 Downloaded From ManualsPrinter.com Manuals...
  • Page 187 Clearing Paper Jams Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5550-214 Remove crumpled paper from the tray. 5550-031 Phaser® 5550 Printer 6-43 Downloaded From ManualsPrinter.com Manuals...
  • Page 188 Clearing Paper Jams Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-064 5550-063 Insert the tray and push it completely into the printer. 5550-216 Phaser® 5550 Printer 6-44 Downloaded From ManualsPrinter.com Manuals...

  • Page 189: Jam At Tray 3 And Door B

    Clearing Paper Jams Jam at Tray 3 and Door B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Open Door B. 5550-004 Phaser® 5550 Printer 6-45 Downloaded From ManualsPrinter.com Manuals...
  • Page 190 Clearing Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-005 Close Door B. 5550-006 Phaser® 5550 Printer 6-46 Downloaded From ManualsPrinter.com Manuals...
  • Page 191 Clearing Paper Jams If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Pull Tray 3 completely out of the printer. 5550-211 Phaser® 5550 Printer 6-47 Downloaded From ManualsPrinter.com Manuals...
  • Page 192 Clearing Paper Jams Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5550-215 Remove crumpled paper from the tray. 5550-250 Phaser® 5550 Printer 6-48 Downloaded From ManualsPrinter.com Manuals...
  • Page 193 Clearing Paper Jams Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-064 5550-063 Insert the tray and push it completely into the printer. 5550-217 Phaser® 5550 Printer 6-49 Downloaded From ManualsPrinter.com Manuals...

  • Page 194: Jam At Tray 4 Or 5 And Door C

    Clearing Paper Jams Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Open Door C. 5550-007 Phaser®...
  • Page 195 Clearing Paper Jams Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-008 Close Door C. 5550-009 Phaser® 5550 Printer 6-51 Downloaded From ManualsPrinter.com Manuals...
  • Page 196 Clearing Paper Jams If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Pull the tray specified on the control panel completely out of the printer. 5550-212 Phaser® 5550 Printer 6-52 Downloaded From ManualsPrinter.com Manuals...
  • Page 197 Clearing Paper Jams Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5550-051 Remove crumpled paper from the tray. 5550-250 Phaser® 5550 Printer 6-53 Downloaded From ManualsPrinter.com Manuals...
  • Page 198 Clearing Paper Jams Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-064 5550-063 Insert the tray and push it completely into the printer. 5550-216 Phaser® 5550 Printer 6-54 Downloaded From ManualsPrinter.com Manuals...

  • Page 199: Jam At Tray 6

    Clearing Paper Jams Jam at Tray 6 Follow these steps to clear the jam. If Tray 1 is open, remove the paper from the tray and close it. 5550-221 Slide the Tray 6 Feeder away from the printer. 5550-230 Phaser® 5550 Printer 6-55 Downloaded From ManualsPrinter.com Manuals...
  • Page 200 Clearing Paper Jams Open Door J and lift the access handle. 5550-232 5550-234 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-235 Phaser® 5550 Printer 6-56 Downloaded From ManualsPrinter.com Manuals...
  • Page 201 Clearing Paper Jams Close the jam access handle and close Door J. 5550-237 5550-236 Slide the Tray 6 Feeder firmly against the printer. 5550-231 Phaser® 5550 Printer 6-57 Downloaded From ManualsPrinter.com Manuals...

  • Page 202: Print-Quality Problems

    Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information in this topic to diagnose the problem. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see Supported Paper and Media on page 4-2.

  • Page 203: Blank Prints

    Print-Quality Problems Blank Prints The entire printed page is blank with no visible print. Possible Causes Solutions If you just installed a new drum cartridge, the Remove the tape. yellow sealing tape may still be in place. Multiple sheets may have been fed from the Remove the paper from the paper tray and fan it.

  • Page 204: Black Prints

    Print-Quality Problems Black Prints The entire printed page is black. Possible Causes Solutions The drum cartridge may be defective. Replace the drum cartridge. Printable data from the computer may be Print a Configuration page. corrupted. If the Configuration page prints correctly, ■...

  • Page 205: Horizontal Line Deletions

    Print-Quality Problems Horizontal Line Deletions There are areas of print deletions that appear across the paper. Possible Causes Solutions The drum cartridge may not be installed Remove and re-install the drum cartridge. correctly. The drum cartridge may be defective or at the Replace the drum cartridge.

  • Page 206: Vertical Line Deletions

    Print-Quality Problems Vertical Line Deletions There are areas of print deletions that form narrow lines. Possible Causes Solutions The paper may be defective with creases, folds, Replace the paper. etc. The drum cartridge may be defective or at the Replace the drum cartridge. end of its life.

  • Page 207: Horizontal Dark Streaks

    Print-Quality Problems Horizontal Dark Streaks There are black lines that appear horizontally on the page. Possible Causes Solutions The drum cartridge may be defective or at the Replace the drum cartridge. end of its life. The paper path may be contaminated with toner. Print several blank sheets of paper to remove the toner accumulations.

  • Page 208: Dark Spots Or Marks

    Print-Quality Problems Dark Spots or Marks There are dark spots or marks that appear in a random pattern on the page. Possible Causes Solutions The paper path may be contaminated with toner. Print several blank sheets of paper to remove the toner accumulations.

  • Page 209: Unfused Or Partially Fused Image

    Print-Quality Problems Unfused or Partially Fused Image The printed image is not fully fused to the paper and easily rubs off. Possible Causes Solutions The paper may be damp. Replace the paper. Heavy or unusual paper may be in the tray. Replace the paper with an approved paper type then do the following: Paper...

  • Page 210: Wrinkled Prints

    Print-Quality Problems Wrinkled Prints The pages are wrinkled, creased, or torn. Possible Causes Solutions The paper is not loaded correctly in the Verify that the paper is correctly loaded in the appropriate tray. appropriate tray. The paper may be in poor condition. Replace the paper.

  • Page 211: Random Or Spot Deletions

    Print-Quality Problems Random or Spot Deletions Areas of the print are extremely light or missing. Possible Causes Solutions The paper may be in poor condition. Replace the paper. The paper may be damp. Replace the paper. The drum cartridge may be defective or at the Replace the drum cartridge.

  • Page 212: Repeating Defects

    Remove and repackage the new drum cartridge. Reinstall the original drum cartridge. Replace the maintenance kit (fuser and transfer roller). If the problem continues, contact your Customer Support Center. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/ 5550supplies. Phaser® 5550 Printer 6-68 Downloaded From ManualsPrinter.com Manuals...

  • Page 213: Control Panel Messages

    Control Panel Messages Control Panel Messages This topic includes: Status Messages on page 6-69 ■ ■ Errors and Warnings on page 6-70 The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.

  • Page 214: Errors And Warnings

    Control Panel Messages Errors and Warnings The printer displays error or warning messages in the control panel display. When an error occurs, PrintingScout displays an instant notification on your computer screen that the printer needs attention. The control panel ? button also provides valuable information about errors and warnings. Hardware or software failures that may require service support are presented as fatal errors.

  • Page 215: Additional Resources

    Additional Resources Additional Resources Xerox provides many resources to help you learn more about your Phaser 5550 printer. Use these web sites to obtain information about your printer: Resource Link PhaserSMART Technical Support automatically www.phasersmart.com diagnoses problems on your networked printer and...

  • Page 216: Maintenance

    Maintenance This chapter includes: ■ Cleaning the Printer on page 7-2 ■ Supplies on page 7-3 ■ Moving and Repacking the Printer on page 7-4 Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 217: Cleaning The Printer

    Never touch a labeled area found on or near the heat roller in the fuser. You can get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it by yourself to avoid injuries or burns. Switch off the printer immediately. Go to the Xerox Support website, www.xerox.com/office/5550support.

  • Page 218: Supplies

    Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 219: Moving And Repacking The Printer

    Guarantee. ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

  • Page 220: Preparing The Printer For Shipment

    Moving and Repacking the Printer Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.

  • Page 221: Printer Specifications

    Printer Specifications Physical Specifications Printer ■ Width: 640 mm (25.2 in.) ■ Depth: 525 mm (20.7 in.) Height: 498 mm (19.6 in.) ■ ■ Weight: 41 kg (90 lb.) Optional Duplex Unit Width: 64 mm (2.52 in.) ■ ■ Depth: 458 mm (18 in.) ■...
  • Page 222 Optional 3500-Sheet Finisher Width: 740 mm (29 in.) ■ ■ Depth: 650 mm (25.6 in.) ■ Height: 1050 mm (41.3 in.) ■ Weight: 49 kg (108 lb.) Environmental Specifications Temperature ■ Storage: 5–32 degrees C / 41–90 degrees F Operating: 5–32 degrees C / 41–90 degrees F ■...
  • Page 223 Controller Specifications 500 MHz processor ■ Memory ■ 256 MB RAM standard Upgradable to a maximum of 1 GB ■ Page Description Languages (PDL) ■ PCLXL ■ ■ Adobe PostScript 3 ■ Fonts ■ PostScript ■ Interfaces ■ IEEE 1284 parallel ■...

  • Page 224: Regulatory Information

    Consult your reseller or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
  • Page 225 To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Phaser® 5550 Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 226 Disposal All Countries If you are managing the disposal of your Xerox product, please note that the product may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 227 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. North America Xerox operates an equipment takeback and reuse/recycle program.
  • Page 228 Index Numerics automatically setting the printer’s IP address (Windows only), 3-5 1000-sheet feeder available printer drivers, 3-12 printer option, 2-6 128 MB and 256 MB memory cards printer option, 2-6 16 MB flash memory basic printing, 4-9 printer option, 2-6 binding preferences, 4-33 2000-sheet feeder booklets...
  • Page 229 Index change paper type, 4-9, 4-13, 4-20, 4-24 custom size paper, 4-49 changing guidelines for loading in Tray 2-5, 4-45 printer language, 5-8 guidelines for loading in changing the IP address using Tray 1 (MPT), 4-45 CentreWare IS, 3-9 guidelines for printing, 4-45 choosing a network connection, 3-3 customer replaceable parts, 7-3 cleaning...
  • Page 230 Macintosh OS X version 10.4, 3-21 ground connection terminal, 1-2 selecting 2-sided printing, 4-34 guidelines Windows 2000 or later, 3-13 envelopes, 4-38 Xerox Support Centre, 2-13 labels, 4-43 duplex unit moving the printer, 7-4 printer option, 2-6 paper storage, 4-3...
  • Page 231 Macintosh PostScript driver settings, 4-32 selecting printing options for an accounting, 5-12 individual job, 4-32 CentreWare IS job accounting, 5-12 Xerox Support Centre, 2-13 characteristics Macintosh networking job size, 5-13 troubleshooting, 3-23 completion notification, 4-64 Mac OS X, version 10.3 and...
  • Page 232 Tray 6, 6-33 obtaining printer’s URL paper size jam in Trays 2-5, 6-30 Windows 2000 or later, 3-16 parts of the printer, 2-2 non-Xerox supplies, 7-3 PCL, 3-12 performance factors affecting, 4-31 personal print jobs obtaining the printer’s network path...
  • Page 233 IP address unusual noises or odors, 1-2 using CentreWare IS, 3-9 usage cleaning, 7-2 Xerox Usage Analysis Tool, 5-14 cleaning the exterior, 7-2 verifying settings cleaning the interior, 7-2 Windows 2000 or later, 3-18 configurations, 2-4, 2-5...
  • Page 234 Index printer language selecting individual job printing options changing, 5-8 Macintosh, 4-32 printer location, 1-6 Windows, 4-32 printer management software, 3-10 selecting printing preferences CentreWare IS, 3-10 (Windows), 4-31 CentreWare Web, 3-11 separation pages, 4-56 printer management tools, 3-10 several pages on a single sheet of printer option paper, 4-57 1000-sheet feeder, 2-6...
  • Page 235 1-1 using a separation page, 4-56 sample pages software printing, 2-9 printer management, 3-10 saved print jobs Xerox Usage Analysis Tool, 5-14 deleting, 4-68 software failures, 6-70 printing, 4-68 specialty media sending, 4-66 custom size paper, 4-49 secure print jobs...
  • Page 236 4-32 printing cover pages, 4-63 selecting printing options for an selection, 5-7 individual job, 4-32 Trays 2-5 Xerox Support Centre, 2-13 loading for 2-sided printing, 4-24 Windows networking loading for single-sided printing, 4-13 adding the printer troubleshooting Windows 2000 or later, 3-14 Mac OS X, version 10.3 and higher, 3-23...
  • Page 237 Windows 2000 or later, 3-13 troubleshooting Windows 2000 or later, 3-18 verifying driver installation Windows 2000 or later, 3-18 verifying settings Windows 2000 or later, 3-18 Xerox Support Centre, 2-13 Usage Analysis Tool, 5-14 warranty, 7-4 Phaser® 5550 Printer Index-10 Downloaded From ManualsPrinter.com Manuals...

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