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Table of Contents
Related Manuals for Acer ASPIRE M3910(G)
Summary of Contents for Acer ASPIRE M3910(G)
- Page 1 Acer Aspire M3910(G) Service Guide PRINTED IN TAIWAN...
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Page 2: Revision History
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates... - Page 3 Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
- Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
- Page 5 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives additional information related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions.
- Page 6 Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Page 7: Table Of Contents
Table of Contents System Tour Features Block Diagram System Components Front Panel Rear Panel Hardware Specifications and Configurations Power Management Function(ACPI support function) System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly Disassembly Requirements Pre-disassembly Procedure Removing the Side Panel... - Page 8 FRU (Field Replaceable Unit) List Aspire M3910(G) Exploded Diagram(AM350-ASSY) Aspire M3910(G) Exploded Diagram(AM351-ASSY) Aspire M3910(G) FRU List viii...
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Page 9: System Tour
System Tour Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Operating System Microsoft Windows 7 Home Premium 64-bits •... -
Page 10: Hard Disk
1GB to 16GB Max memory support • Design Criteria: • Must meet Intel Lynnfield and Clarkdale Chipset platform design guide • Hard disk Support up to two SATA ports • 3.5", 25.4mm • Capacity and models are listed on AVLC •... -
Page 11: Usb Ports
4 * USB H5X2 Header (support 8 ports) • 1 * Front Audio Pannel H5X2 header • 1 * Front Panel IO H7X2 Header for Acer pin define • 1 * H1X4 CPU with SAMRT FAN controller • 1 * H1X3 System with SAMRT FAN controller •... -
Page 12: Block Diagram
Block Diagram Chapter 1... -
Page 13: System Components
This section is a virtual tour of the system’s interior and exterior components. Front Panel Chapter 1 Component USB 2.0 ports Acer logo Optical drive button Optical drive button (Removable HDD bay for AM351 bezel) 16 in 1 Card Reader Power button... -
Page 14: Rear Panel
Rear Panel Component Power connector PS2 keyboard port HDMI port VGA port USB 2.0 ports Mic-in Line-out Expansion slot (graphics card and TV tuner card and Mode card) Line-in USB 2.0 ports LAN connector System FAN PS2 mouse port Fan aperture Chapter 1... -
Page 15: Hardware Specifications And Configurations
Audio controller Realtek ALC662VC-0 LAN controller REALTEK RTL8111E Giga LAN(ASF suport) HDD controller PCH: Intel H57 Chapter 1 Specification AMI Kernel with Acer skin P01-A0 SPI ROM SMBIOS(DMI)2.4/DMI2.0 Support BBS spec 1st priority: HDD 2nd priority: CD-ROM 3th priority: Removable Device... -
Page 16: Memory Combinations
Memory Combinations Slot Memory Slot 1 1GB,2GB,4G Slot 2 1GB,2GB,4G Slot 3 1GB,2GB,4G Slot 4 1GB,2GB,4G Maximum System Memory Supported System Memory Item Memory slot number Support Memory size per socket Support memory type Support memory interface Support memory voltage Support memory module package Support to parity check feature Support to error correction code (ECC) feature No... -
Page 17: Usb Port
SATA Interface Item SATA controller SATA controller resident bus Number of SATA channel Support bootable CD-ROM USB Port Item Universal HCI USB Class USB Connectors Quantity Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH... -
Page 18: Power Management Function(Acpi Support Function)
Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows. -
Page 19: System Utilities
System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •... -
Page 20: Entering Cmos Setup
Entering CMOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar. -
Page 21: Setup Utility Menus
Setup Utility Menus The Setup Main menu includes the following main setup categories. Parameter Description Product Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advanced BIOS Features This setup page includes all the items of Award special enhanced features Advanced Chipset Features... -
Page 22: Product Information
Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the system. System Memory Total size of system memory installed on the system. -
Page 23: Standard Cmos Features
Standard CMOS Features Parameter Description System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system will stop for an error during the POST. Chapter 2 Option All, But Keyboard No Errors... - Page 24 Advanced BIOS Feature Parameter Description Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. 1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices.
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Page 25: Advanced Chipset Features
Advanced Chipset Features Parameter Description Intel EIST When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Intel XD Bit When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation. -
Page 26: Integrated Peripherals
Integrated Peripherals Parameter Description Onboard SATA Controller Enables or disables the onboard SATA controller. Onboard SATA Mode Select an operating mode for the onboard SATA. Onboard USB Controller Enables or disables the onboard USB controller. Legacy USB Support Enables or disables support for legacy USB devices. USB Storage Emulation Enables or disables support for legacy USB devices. -
Page 27: Power Management Setup
Power Management Setup Parameter Description ACPI Suspend Mode Select an ACPI state. Deep power off mode Select the Deep power off Mode Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device. -
Page 28: Pc Health Status
PC Health Status Parameter Description Smart FAN Enables or disables the smart system fan control function. Option Enabled Disabled Chapter 2... - Page 29 Frequency/Voltage Control Parameter Description Clock to All DIMM/PCI Enables or disables control the clock to all DIMM/PCI Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up.
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Page 30: Bios Security Features
BIOS Security Features Parameter Description Supervisor Password Indicates the status of the supervisor password. User Password Indicates the status of the user password. Change Supervisor Supervisor password prevents unauthorized access to the BIOS Setup Utility. Password Press Enter to change the Supervisor password. Setting a supervisor password Use the up/down arrow keys to select Change Supervisor Password menu then press Enter. -
Page 31: Load Default Settings
Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly. - Page 32 Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. Chapter 2...
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Page 33: Exit Without Saving
Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. Chapter 2... -
Page 34: System Disassembly
System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver •... -
Page 35: Pre-Disassembly Procedure
Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface. -
Page 36: Removing The Side Panel
Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later. -
Page 37: Removing The Heat Sink Fan Assembly
Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. disconnect the fan cable from the mainboard. Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. Lift the heat sink fan assembly away from the mainboard. -
Page 38: Removing The Processor
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. Release the load lever. Lift the load lever and load plate to the fully open, upright position (1) and (2). -
Page 39: Removing The Vga Card
Removing the VGA Card Release the Slot cover lock. Remove the screw from chassis. Disconnect the power cables from the VGA card. One finger Press the clip and the same time Gently pull the card to remove it from the mainboard. Chapter 3... -
Page 40: Removing The Tv Card
Removing the TV Card Gently pull the TV card to remove it from the mainboard. Removing the Mode Card Gently pull the Mode card to remove it from the mainboard. Chapter 3... -
Page 41: Removing The Hard Disk Drive
Removing the Hard Disk Drive Disconnect the data and power cables from the rear of the optical drive and the mainboard. Remove the HDD bracket Remove the screw that secures the HDD bracket to the ODD bracket. Lift the bracket up and turn it over. Chapter 3... - Page 42 Remove the HDD module Remove the eight screws secure the HDD module to the HDD bracket. Slide the HDD out of the bracket. Chapter 3...
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Page 43: Removing The Front Bezel
Removing the Front Bezel Remove the side panel. Refer to the previous section for instructions. Disconnect the LED cable. Release the front bezel from the chassis interior. Pull the bezel away from the chassis. Chapter 3... -
Page 44: Removing The Optical Drive
Removing the Optical Drive Disconnect the data and power cables from the rear of the optical drive. Remove Four screw from the optical drive. Pull the drive out of the drive. Chapter 3 Pow er cabl e D at a cabl e... -
Page 45: Removing The Rear Usb Board
Removing Real USB Board Remove USB cable Release the screw of real usb. Remove the real usb board. Chapter 3... -
Page 46: Removing The Cables
Removing Cables Remove power switch and LED cables from slot of M/B Remove HDD Data and ODD Data cables from slot of M/B. Pow e- Led Cabl e HDD Cabl e Remove USB1/2/3 cable from M/B. Remove FIO cable and Audio cable from M/B Chapter 3 O DD Cabl e... -
Page 47: Removing The System Fan
Remove System FAN Remove System FAN cable from M/B. Release four screws according to the following picture. Take off the system fan from chassis. Chapter 3... -
Page 48: Removing The Power Supply
Removing the Power Supply Disconnect the 24-pin and 4-pin power supply cables from the mainboard. Remove the four screw that secures the power supply to the chassis. Lift the power supply module out of the chassis. Chapter 3... -
Page 49: Removing The Memory Modules
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. Press the holding clips on both sides of the DIMM slot outward to release the DIMM. Gently pull the DIMM upward to pull it away from the M/B. Chapter 3... -
Page 50: Removing The Removable Hdd Bay
Removing the removable HDD bay Remove the HDD rail Remove the screws that secure the HDD bay. Remove the HDD bay. Chapter 3... -
Page 51: Removing The Mainboard
Removing the Mainboard Remove the eight screws that secure the mainboard to the chassis. Lift the board from the chassis. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Chapter 3... - Page 52 Punching in IO Shield then you can remove it. Remove the RTC battery. Note RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3...
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Page 53: System Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non- Acerproducts, prototype cards, or modified options can give false errors and invalid systemresponses. -
Page 54: System Check Procedures
Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. -
Page 55: Beep Codes
Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker. -
Page 56: Checkpoints
Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process. - Page 57 Checkpoint Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. E1-E8 EC- OEM memory detection/configuration error. This range is reserved for chipset vendors & system manufacturers.
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Page 58: Bootblock Recovery Code Checkpoints
Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration. -
Page 59: Bios Recovery
BIOS Recovery This function only effects when the BIOS BootBlock section is healthy. Allow to execute recovery function media: FDD / USB storage / ODD. The recovery media to support Boot function is unnecessary. Recovery step as follow: 4-1. Copy the latest BIOS ROM file to the root directory of recovery media. 4-2. -
Page 60: Jumper And Connector Information
Chapter 5 Jumper and Connector Information M/B Placement Chapter 5... - Page 61 LABEL 1. CPU Socket Supports the LGA1156 Intel Lynnfield/Havendale/Clarkdale processors 2. CPU_FAN CPU cooling fan connector 3. DIMM1~4 240-Pin DDR3 SDRAM slots(Channel A: DIMM4, DIMM2 Channel B: DIMM3, DIMM1) * Single Channel Mode: DIMM2 must be populated. * Dual Channel Mode: DIMM2 and DIMM1 must be populated.
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Page 62: Setting Jumper
Jumper Setting The section explains how to set jumper for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more numbered. When setting the jumpers, ensure that the jumper caps are Checking Jumper Settings The following illustration shows the location of the motherboard jumpers. -
Page 63: Connecting Optional Devices
Connecting Optional Devices Refer to the following for information on connecting the motherboard’s optional SATA1~6: Serial ATA connectors These connectors are used to support the new Serial ATA devices for the highest data transfer rates (3.0 Gb/s), simpler disk drive cabling and easier PC assembly. It eliminates limitations of the current Parallel ATA interface. - Page 64 have this kind of case, use auxiliary USB connector to connect the front-mounted Please make sure that the USB cable has the same pin assignment as indicated above. A different pin assignment may cause damage or system hang-up. COM2: Onboard serial port header Connect a serial port extension bracket to this header to add a second serial port to Signal Name DCD me...
- Page 65 C_INTRUSION: Chassis detect header This detects if the chassis cover has been removed. This function needs a chassis detection switch and needs to be enabled in BIOS. INT_SPK1: Internal speaker OBR: Button recovery jumper PRINTER: Oboard parallel port header STROBE Signal Name SPDIF Signal Name...
- Page 66 BUSY SLCT ERROR SLCTIN Ground Ground Ground Ground TPM: TPM Module Header This header allows user to protect the PC from impermissible visit. SPI_DEBUG: SPI_DEBUG header Chapter 5 Signal Name Signal Name CK_P_33M_T FWH4 PCIRST_L1 PCIRST_L1 VCC3 FWH0 3VSBY LPCPD_L Signal Name Signal Name INTT...
- Page 67 GPIO0~1: Button recovery jumper Signal Name Signal Name GP36(GP16) Signal Name Chapter 5...
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Page 68: Fru (Field Replaceable Unit) List
To scrap or to return the defective parts, follow the local government ordinance or regulations on • how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available. -
Page 69: Aspire M3910(G) Exploded Diagram(Am350-Assy)
Aspire M3910(G) Exploded Diagram(AM350-ASSY) NOTE: This section will be updated when more information becomes available. ITEM NAME CHASSIS ASM TOP-COVER FRONT BEZEL Q’TY ITEM NAME HDD BRACKET SIDE COVER POWER Q’TY Chapter 6... -
Page 70: Aspire M3910(G) Exploded Diagram(Am351-Assy)
Aspire M3910(G) Exploded Diagram(AM351-ASSY) NOTE: This section will be updated when more information becomes available. ITEM NAME CHASSIS ASM TOP-COVER REMOVABLE HDD BRACKET FRONT BEZEL Chapter 6 Q’TY ITEM NAME HDD BRACKET SIDE COVER POWER Q’TY... -
Page 71: Aspire M3910(G) Fru List
CM iCooler LGA1156 w/i pure al 93x93x40h w/i 9025 fan w/i 75mm duct System Fan SYSTEM FAN KDE 1209/GP 92*92*25 (ROHS) Power Supply FR 500W EUP 82+ (ES5.0) FR 500W EUP 82+ (ES5.0) FR 500W EUP 82+ (ES5.0) Model Name or Key Spec. Acer P/N MB.SDX07.002 HS.13100.116 HS.13100.123 PZ.11900.174 PZ.11900.181 CR.10400.071 CR.10400.100 HI.10800.049... - Page 72 M378B2873EH1-CH9 LF 128*8 0.055um M378B5673EH1-CH9 LF 128*8 0.055um 1.5TB 1T (5400 RPM) 1.5T(5400RPM) 2T (5400 RPM) DVD-ROM DH-16D5S Win7 DH-20N(H/F) Win7 Chapter 6 Model Name or Key Spec. Acer P/N KC.87001.CI7 KC.86001.CI7 KC.75001.CI5 KC.67001.CI5 KC.66101.CI5 KC.66001.CI5 KC.65001.CI5 KC.54001.CI3 KC.53001.CI3 KC.69501.DEG KN.1GB0B.036...
- Page 73 Avermedia H751-A TV Tuner Card PCIe Hybrid ATSC, S/W Encoder Avermedia H751-D TV Tuner Card PCIe Hybrid DVB-T, S/W Encoder Avermedia A750 TV Tuner Card PCIe DMB-TH Digital, w/i external antenna Modem Model Name or Key Spec. Acer P/N KV.01601.001 KU.0160D.049 KU.0160F.009 KU.01601.007 KV.0040F.002 KO.0060D.004...
- Page 74 Lite-on Optical mouse USB SM-9625S new silver color AC-MT-113 Chicony wireless mouse RF2.4 MG-0766 new silver color AC-MT-113 External Speaker Neosonica Speaker Acer logo /LF /0810 / 9M-20A200-000 Neosonica speaker USB new silver color AC-MT-113 Keyboard LITE-ON SK-9625S USB 104KS Silver US new silver color AC-...