Page 1 726+,%$ Telecommunications Division Programming Manual Spring 1999...
Page 2 Publication Information © Copyright 1999 Toshiba Information Systems (UK) Ltd. Toshiba Information Systems (UK) Ltd. reserves the right to Telecommunications Division change any of this information including, but not limited to, product characteristics and operating specifications, without All rights reserved. No part of this manual, covered by the prior notice.
Page 3: Table Of Contents
Related Documentation......................xix Chapter 1 - Overview Numerical Program Listing....................1-1 Alphabetical Program Listing ....................1-6 How to Program a Strata DK40 System ................1-13 Programming Section Layout ..................1-13 Program Sequence ......................1-14 Programming Data Variations ..................1-16 Simple Programs ..................... 1-16 Multi-dimensional Programs ...................
Page 4 Program 09 Built-in Auto Attendant Prompt / Station Assignments ........3-11 Program 09 Overview..................... 3-11 Program *09 DDI Digit Translation (Groups 000~069) ............3-13 Program *09 Overview....................3-13 Program 10-1 System Assignments, Part 1 of 5 ..............3-15 TOC-iv Strata DK40 Programming Manual Spring 1999...
Page 5 LED 18: Built-in Auto Attendant Camp-on Busy/Ring No Answer Routing ..3-24 LEDs 16 and 17: Built-in Auto Attendant Disconnect Time ........3-24 LED 15: Built-in Auto Attendant MOH/RBT for Transfer ........3-24 TOC-v Strata DK40 Programming Manual Spring 1999...
Page 6 Code 8: Operation After Exchange Line Recall ............3-36 Code 9: Recall Facility On AC15 ................3-36 Program *15 Exchange Line Tenant Assignments..............3-37 Program *15 Overview....................3-37 Program 16 Assign Exchange Line Groups (or Dial 9)............3-38 Program 16 Overview..................... 3-38 TOC-vi Strata DK40 Programming Manual Spring 1999...
Page 7 LED 15: Change Verified Account Code ..............3-62 LED 14: Verified Account Code ................3-62 LED 11: Dial Pulse - Dual-tone Multi-frequency (DTMF) OFF ......3-62 LED 10: Change DISA Security Code ..............3-62 TOC-vii Strata DK40 Programming Manual Spring 1999...
Page 8 LED 17: End-to-end Signal RCV (VM) ..............3-67 LED 16: Receive Voice Mail (VM) ID Code ............3-67 LED 15: Toshiba Stratagy and/or VM Integration (A Tone/D Tone) ....3-68 LED 12: Pooled Line Button Operation, No Flash if No Ring ........3-68 LED 11: DDI Call Camp On ..................3-68 LED 10: All Call Page Allowed-Digital and Electronic Telephones ......3-68...
Page 9 Program *44 Overview ....................3-103 Program *44-1 Incoming Digit Translation Enable/Disable (Tie Lines) ......3-103 Program *44-1 Overview .................... 3-103 Program *44-2 Incoming Digit Translation - Digit Deletion (Tie Lines)......3-104 Program *44-2 Overview .................... 3-104 TOC-ix Strata DK40 Programming Manual Spring 1999...
Page 10 Program *62-1 Extension to ISDN2 Channel Bearer Service Request .......3-119 Program *62-1 Overview ..................... 3-119 Program *62-2 Transmission Pad Adjustments (Analogue Extension to ISDN2 Channel)3-120 Program *62-2 Overview ..................... 3-120 Program *62-3 Reception Pad Adjustments (Analogue Extension to ISDN2 Channel)..3-121 TOC-x Strata DK40 Programming Manual Spring 1999...
Page 11 LED 06: NT Relay ....................3-172 LED 05: MOH/NT Relay ..................3-172 LEDs 02 and 01:MOH/NT/External Page Relay ..........3-172 Program 77-2 Door Phone Busy Signal/Door Lock Assignments........3-173 Program 77-2 Overview ....................3-174 TOC-xi Strata DK40 Programming Manual Spring 1999...
Page 12 Toll Restriction Allowed/Denied Tables Classes 1 ~ 4 ..........4-2 STD, International and Local Code Exception Tables ..........4-2 Emergency Numbers Toll Restriction Override ............4-2 Toll Restriction Override by System Speed Dial: ............4-2 Toll Restriction/Travelling Class Override Codes: ............4-2 TOC-xii Strata DK40 Programming Manual Spring 1999...
Page 13 Class 3 Toll Restriction ................... 4-24 Class 4 Toll Restriction ................... 4-24 Program 49 Station Toll Restriction Classification (Night Mode) ........4-25 Program 49 Overview ....................4-26 Tenant Group Number Member ................4-26 Digit Restrict Code ....................4-26 TOC-xiii Strata DK40 Programming Manual Spring 1999...
Page 14 LED 01: Enable System LCR ..................5-6 LED 02: LCR Speed Up ....................5-6 LED 03: Not Used ......................5-6 LED Button 04: Dial Tone After LCR Access ............5-7 LED Button 05: Warning Tone Last Choice Route Number ........5-7 TOC-xiv Strata DK40 Programming Manual Spring 1999...
Page 15 LED 03: Supervisor Monitor Tone and Display ............6-8 LED 04: ACD Group Unavailable Destination ............6-8 Program *10 ACD Group DDI Ringing Assignments............6-9 Program *10 Overview ....................6-10 Program 11 ACD Timing Assignments ................6-11 TOC-xv Strata DK40 Programming Manual Spring 1999...
Page 16 Program 14-6 After Shift Service Destination...............6-35 Program 14-6 Overview ....................6-36 Program 14-71 Queue Size for Alarm, Immediate Assignments ..........6-37 Program 14-71 Overview ....................6-37 Program 14-72 Queue Size for Alarm 1 ................6-38 Program 14-72 Overview ....................6-38 TOC-xvi Strata DK40 Programming Manual Spring 1999...
Page 17 LED 02: LCD Type 32/12 ..................6-47 LED 01: LCD Display ..................... 6-47 Program 39 Flexible Button Assignments for ACD Telephones.......... 6-48 Program 39 Overview ....................6-50 Agent and Supervisor Telephone Programming Considerations ......6-50 Related Programs ......................6-51 TOC-xvii Strata DK40 Programming Manual Spring 1999...
Page 18 Agent Telephone Ring No Answer Operation ........6-63 Flowchart 6-8 ACD Queue Pattern Configuration – One Announcement Only ...6-64 Flowchart 6-9 ACD Queue Pattern Configuration – Two Announcements ....6-65 Flowchart 6-10 ACD Queue Pattern Configuration – Three Announcements....6-67 TOC-xviii Strata DK40 Programming Manual Spring 1999...
Page 19: Introduction
Introduction This Programming Manual provides for programming the Strata DK40 digital business telephone system. It is intended for qualified service technicians and system programmers. The Installation and Maintenance (I&M) Manual, a companion book, covers the installation and maintenance information and instructions for the Strata DK40 system.
Page 20: New Format
This Programming Manual has a new and improved format intended to make programming procedures easier. The record sheets have legends that show you specific port configurations for the Strata DK40 system. After using the legends, copy the generic record sheets as required to accommodate your system ports and settings.
Page 21: Related Documentation
The following is a list of Strata DK reference documents: Strata DK40 Installation and Maintenance Manual covers the installation and maintenance information for the Strata DK40 system. Strata DK40 System Record Sheets Digital Telephone User Guide provides necessary procedures to operate Toshiba- proprietary digital and digital Liquid Crystal Display (LCD) telephones.
Page 22 Introduction Related Documentation xxii Strata DK40DK40 Programming Manual Spring 1999...
Page 23: Chapter 1 - Overview
Numerical Program Listing Overview Overview Numerical Program Listing The following numerical listing gives you the Strata DK40 program numbers, titles and program types. Program Title Software Check Station Logical Port Display and/or Change Station Physical Port Display and/or Change Flexible PCB Slot Assignments...
Page 24 Built-in AA Incoming Call Overflow Time Built-in AA Camp-on-Busy Time DKT Handset/Headset Receiver Volume Level DSS Console/Attendant Telephone Assignments 29-1~3 DSS Console and Number Button Assignments Add-on Modules Button Assignments Station Class of Service Strata DK40 Programming Manual Spring 1999...
Page 25 Incoming Digit Translation - Digit Deletion (Tie Lines) *44-3 Incoming Digit Translation (Tie Lines) 45-1 LCR/Toll Restriction Dial Plan 45-2 Toll Restriction Disable 45-8~9 Toll Restriction Override Code *45-01~20 Unused Extension Number Digit Translation Tables 46-11~41 Toll Restriction Class (1~4) Parameters Strata DK40 Programming Manual Spring 1999...
Page 26 Fault Test Message 1 61-42 Fault Test Message 2 61-43 Fault Test Message 3 *61-1 Analogue to ISDN2 Bearer Service Request *61-2 Transmission Pad Adjustments (Analogue to Digital) *61-3 Reception Pad Adjustments (Analogue to Digital) Strata DK40 Programming Manual Spring 1999...
Page 27 Exchange Line/Station/AA Ringing Assignments Initialising Programs 00~*99 91-1 Automatic PCB Recognition/Port Renumber 91-2 Data Transfer from Temporary Memory to Working Memory 91-9 System Initialisation Initialising Misc. Backup RAM Exchange Line Identification Printing Program Data through SMDR Strata DK40 Programming Manual Spring 1999...
Page 28: Alphabetical Program Listing
Overview Alphabetical Program Listing Alphabetical Program Listing This alphabetical program listing gives you features/topics and the corresponding Strata DK40 program numbers that relate to the topic. Feature or Topic Program Number Abandoned Calls (SMDR) Account Codes 15, 30, 39, 60, 69, 70...
Page 29 10-1, 15, 60, 78 Direct Station Selection Buttons 29-1~3, 39 DISA Code Revision 05, 30 Disconnect Timer External Call Forward Disconnect Timer DISA Calls Disconnect Timer TIE Line Calls Distinctive Station Ringing 10-1, 10-2, 80 Strata DK40 Programming Manual Spring 1999...
Page 30 Exchange Line Repeat Ringing 10-1 Exchange Line Reseize Guard Time 10-1 Exclusive Hold 10-1 Executive Override 05, 10-2, 30 External Page Interface 10-2, 77-1, 78 External Zone Paging 05, 77-1 Fault Finding/Diagnostics 61-1~3, 61-41~43, 92 Strata DK40 Programming Manual Spring 1999...
Page 31 ISDN (Extension) Bearer Service Request *62-1 ISDN (Analogue-Digital) Transmission Pad Adjustments *61-2, *61-3 ISDN (Extension-ISDN Channel) Transmission Pad Adjustments *62-2, *62-3 Keystrips 38, 39 Last Number Redial Least Cost Routing (LCR) 50~56 LCR Authorisation Codes (Port 000) Strata DK40 Programming Manual Spring 1999...
Page 32 42-0 Physical Port Display/Change Pooled Exchange Line Buttons 16, 39 Port/Station Number Assignment 04, 91-9 Power Cycle Count Privacy/Non-Privacy 10-5, 30, 31, 39 Privacy Override 10-2, 30, 31 Private Exchange Lines Recall Timing 1-10 Strata DK40 Programming Manual Spring 1999...
Page 33 10-3 Speed Dial Set (Port 000} Standard Telephone RingingOptions 10-2 Station Class of Service 30, 31, 35 Station Hunting 10-2, 33 Station Lock Codes 05, 39, *49 Station Message Detail Recording 60, 97 1-11 Strata DK40 Programming Manual Spring 1999...
Page 34 Verifiable Account Codes Revision 05, 30 Voice Mail Interface 10-2, 31, 39 Voice or Tone Signalling 05, 10-1, 10-2 Volume Reset (Digital Telephones) 92-5 Volume Set (Digital Telephones) Voluntary Account Codes 15, 30, 39, 60, 69 1-12 Strata DK40 Programming Manual Spring 1999...
Page 35: How To Program A Strata Dk40 System
Fill out the record sheets that are provided, then enter this data using a 20-button LCD digital (DKT) or electronic (EKT) telephone. Strata DK40 enables you to enter data from an on-site or off-site personal computer with Toshiba DK Admin software. Toshiba highly recommends this easier method of programming.
Page 36: Program Sequence
Overview How to Program a Strata DK40 System Program Sequence Detailed data entry instructions are on the top of each record sheet (see Figure 1-2). To use the program sequence on the record sheet From the programming telephone, enter the programming mode by pressing a series of buttons.
Page 37: Figure 1-3 Programming Button Sequence Overview
How to Program a Strata DK40 System Overview Exit the programming mode by pressing the same button sequence as in Step 4. This sequence also never changes and is always shaded. Another Program More Data Enter Prog Mode Step 1...
Page 38: Programming Data Variations
Overview How to Program a Strata DK40 System Programming Data Variations There are two different ways to enter data in Step 3 (Figure 1-3) of a program: pressing the buttons on the dial pad and pressing the LED buttons. Many programs are multi-dimensional and involve both types of entry.
Page 39: Programming Led Buttons Keystrip Template
How to Program a Strata DK40 System Overview To check the status of an Exchange line in Program 15 0RGH Press the button (below the LCD) after entering the program code. Then enter the Exchange line number to be verified.
Page 40: First-Time Programming
Step 1: Check Minimum Hardware Requirements A system must have the following minimum hardware installed for programming, as described in the Installation chapters of the Strata DK40 Installation and Maintenance Manual. To check hardware requirements on DK40 Make sure the base cabinet power supply was tested and is functional.
Page 41: Step 3: Run Programs 92 -1~9
Set the day: & 5HGLDO [PDN] Enter the digit for today’s day: 4 = Sunday 5 = Monday 6 = Tuesday 7 = Wednesday 8 = Thursday 9 = Friday : = Saturday 1-19 Strata DK40 Programming Manual Spring 1999...
Page 42: Step 7: Run Additional Programs As Required
Program 92—Initialising Misc. Backup RAM Program 00—Software Check 2-13 Program 03—DK40 Flexible PCB Slot Assignments Program 04—Station Logical Port Primary Directory Intercom or Number Assignment Program 30—Station Class of Service 3-59 Program 33—Station Hunting 3-74 1-20 Strata DK40 Programming Manual Spring 1999...
Page 43 Initialisation & Test This chapter gives you information on the Strata DK40’s Initialisation and Test programs. The programs in this chapter are not given in numerical order, rather in order of importance. These programs include: Program 91-9 System Initialisation Program 90...
Page 44: Program 91-9 Overview
99, 91-1, and 92-1~9. It also brings back logical and physical ports to their initialised settings. Important! Do not use Program 91-9 if you are only making minor programming changes and system programming is basically correct. Strata DK40 Programming Manual Spring 1999...
Page 45 LEDs 01, 03, 05, 07, and 09 will go out after a short delay. Make sure all LEDs go out before proceeding to Step 8. 5HSHDW 6WHSV 4a; D IXUWKHU WKUHH WLPHV IRU DOO No. N-N QHZ LQVWUXFWLRQV1 (Month Day Time) N-N is the Program Telephone [DN]. Strata DK40 Programming Manual Spring 1999...
Page 46: Program 90 Initialise Programs 00~*99
If you are installing the system for the first time, run Program 91-9 to erase random data from RAM (caused by battery jumper movement to the internal battery). You can then skip Program 90, since Program 91-9 automatically runs Program 90. Strata DK40 Programming Manual Spring 1999...
Page 47: Program 90 Example
Program 90. &&+ROG No. N-N Exit programming mode. 20 Jan Sun 06:53 The system will not allow the 6SNU +6SHDNHU, LED to light to re-enter the programming mode. N-N is the Program Telephone [DN] Strata DK40 Programming Manual Spring 1999...
Page 48: Program 91-1 Automatic Pcb Recognition And Port Renumber
Program 91-1 to assign the Program 03 PCB slot codes for the installed PCBs. You must always run Program 03 to identify PCB options such as K5RCU codes 98 and PDKU codes 62 and 64, etc. Strata DK40 Programming Manual Spring 1999...
Page 49: Program 91-1 Example
Renumber and Reset 3UHVV +ROG No. N-N The telephone will exit the programming mode and button (Month Day Time) LEDs 01 and 02 will go out after a short delay. N-N is the Program Telephone [DN]. Strata DK40 Programming Manual Spring 1999...
Page 50: Program 91-2 Data Transfer From Temporary Memory To Working Memory
Program 91-2 does not change or erase any programmed data including directory numbers set in Program 04 and or logical/physical port assignments in Program 01 and 02. CAUTION! Running Program 91-2 drops all calls and renders the system inoperative for up to eight seconds. Strata DK40 Programming Manual Spring 1999...
Page 51: Program 92 Initialising Misc. Backup Ram
Manual Test and Print via SMDR. < +ROG Power OFF 5 Clears Call Forward and Message Waiting Memory (all stations). Program 92-9 does seconds; then Power not affect Call Forward External or Fixed Call Forward settings. Strata DK40 Programming Manual Spring 1999...
Page 52: Program 92 Overview
6HOHFW RQH RI WKH IROORZLQJ1 92 Select = 1 4 + LED Buttons 01 & 03 Each Dial Clr Clears Station Speed Dial, Voice Mail ID codes, and LCD memos assigned to station speed dial numbers. 2-10 Strata DK40 Programming Manual Spring 1999...
Page 53 LEDs lit in Step 5 turn off to secure data in system programming. Repeat Steps 4~6 until Step is completed. 6SNU +6SHDNHU, 92 Select = Prepare system for another selection (go back to Step 5) or exit Program 92 (continue with Step 8). 2-11 Strata DK40 Programming Manual Spring 1999...
Page 54 Exit Program 92. Enter another program number or exit programming mode (go to Step 10). System beeps to indicate it is exiting Program 92. &&+ROG No. N-N Exit programming mode. Jan 20 Sun06:43 N-N is the Program Telephone [DN]. 2-12 Strata DK40 Programming Manual Spring 1999...
Page 55: Program 00 Software Check
KEY 1 ACD: Indicates Automatic Call Distribution software TME7 DK40 KEY 2 and AA (RKYS2 installed). ACD/MIS: Indicates Automatic Call Distribution, KEY 3 Management Information System Software, plus AA and ACD (RKYS3 installed). 2-13 Strata DK40 Programming Manual Spring 1999...
Page 56: Program 00 - Overview
Program 00 Software Check Program 00 - Overview This program enables you to run various checks on the Strata DK40 System. A KKYS, RKYS2 or RKYS3 feature key must be installed on the K5RCU PCB to allow AA, AA & ACD, AA, ACD & MIS respectively.
Page 57 Sets the system for UK & Ireland operation - A law. This parameter must not be changed. 00 Select = 8 Sum = XXXXXXXXX View the software RAM Checksum. This attribute can not be edited. The default checksum may change. or... 2-15 Strata DK40 Programming Manual Spring 1999...
Page 58 2-7) or exit programm ing mode (go to Step 10). System beeps to indicate it is exiting Program 00. &&+ROG No. N-N Exit programming mode. 20 Jan Sun 06:58 N-N is the Program Telephone [DN]. 2-16 Strata DK40 Programming Manual Spring 1999...
Page 59: Chapter 3 - System & Station
(To return ports to their initialised settings, see Programs 90 and 91-1.) Note Record port locations on Program 04 record sheet. Strata DK40 Programming Manual Spring 1999...
Page 60: Program 02 Station Physical Port Display And/Or Change
Tie line Ports – should not be reassigned PDKU to PEKU – cannot be exchanged Standard Tel to Standard Tel Ports (KSTU-PSTU- RSTU) PSTU to PDKU – cannot be exchanged PEKU to PSTU – cannot be exchanged Strata DK40 Programming Manual Spring 1999...
Page 61: Program 03 Flexible Pcb Slot Assignments
00 or 31 PCB Type Options Station/Tie/DDI Port Numbers Exchange/Tie/DDI Line Numbers DK40 Expansion KSU Cabinet Label Slot Number PCB Code PCB Type Options Station/Tie/DDI Port Numbers Exchange/Tie/DDI Line Numbers Not available in the UK. Strata DK40 Programming Manual Spring 1999...
Page 62: Program 03 For Dk40 - Overview
PCB codes to the installed slots. But, Programs 91-1 or 91-9 do not assign option codes (such as OCA, DIU, etc.). Codes allowed in DK40 Base KSU: 11, 21, 23, 31, 61, 62, 64, 77, 91, and 98. Strata DK40 Programming Manual Spring 1999...
Page 63: Dk40 Slots 15~18 (Expansion Ksu Assignment Criteria)
As a maximum the first 12 channels only can be used. Important! Toshiba strongly recommends that the RPTU PCB is installed in Slot 17. See Chapter 3- Universal Slot PCBs (RPTU) in the Strata DK40 Installation &...
Page 64: Program 04 Station Logical Port [Pdn] Assignment
Station Numbers 10 - 37 (QWHU 3URJ 0RGH 6SNU 3 7 +ROG 6SNU & +ROG 6SNU & & +ROG 6SNU & & +ROG Logical SELECT = Station Logical Port Number(s) [PDN] (1~4 digits) Ports (see table below) (Initialised) Strata DK40 Programming Manual Spring 1999...
Page 65 (26) Expansion (27) Slots Expansion 15~18 (28) Slots 15~18 Expansion Expansion (29) Expansion Slots Slots Slots 15~18 (30) 15~18 15~18 (31) Expansion Slots (32) 15~18 (33) (34) (35) (36) (37) Note Expansion slots 15~18. Strata DK40 Programming Manual Spring 1999...
Page 66: Program 04 Overview
77-1. [PDN] assignments are flexible so that each station can have up to four assigned digits. All Strata DK40 telephone user guides are written using the standard default access codes and [PDNs]. If desired, a telephone accompanying a DSS console can have an [PDN] of 0 or 01, etc., without conflict.
Page 67: Program 05 Flexible Access Code Numbering
Ringing Exchange or DDI line (#59) Own Group(s) Pickup (#5+#34) Directed Pickup of Exchange Line on Pickup Ringing Line (#59) Hold (#5+#7 XXX, XXX = 001~012), Pick-up External Page (#5 +#30 or for Zone Page #5+#35~#38) Strata DK40 Programming Manual Spring 1999...
Page 68: Program 05 Overview
If access codes are being changed to a number that is currently assigned, change the currently assigned code to an unused code first. In the initialised state, the only unused code is zero (0). 3-10 Strata DK40 Programming Manual Spring 1999...
Page 69: Program 09 Built-In Auto Attendant Prompt / Station Assignments
Auto Attendant's digital announcers. The exact dialling prompts along with their associated station numbers, [PDNs] and ACD group numbers are assigned with this program. The actual announcements that are delivered 3-11 Strata DK40 Programming Manual Spring 1999...
Page 70 When transmission and DTMF levels are lower than normal or when the digital announcement voice frequencies match DTMF digital frequencies (talk-off), Auto Attendant efficiency may be improved with two-digit dialling options, instead of one-digit dialling options. 3-12 Strata DK40 Programming Manual Spring 1999...
Page 71: Program *09 Ddi Digit Translation (Groups 000~069)
Alpha-tags to the groups use Program 76-1. Notes 1. Press Key 01 to enter Blank/erase DDI extension numbers. 2. The DIAL=DATA must not be the same as any CPN data entered in Program *11. 3-13 Strata DK40 Programming Manual Spring 1999...
Page 72 System & Station Program *09 DDI Digit Translation (Groups 000~069) Group DDI Extension Group DDI Extension Group DDI Extension Number Number (1-4 Digits) Number Number (1-4 Digits) Number Number (1-4 Digits) 3-14 Strata DK40 Programming Manual Spring 1999...
Page 73: Program 10-1 System Assignments, Part 1 Of 5
Program 37; if ring transfer is not allowed (LED 07 off), the Allowed station will recall immediately if transfer is attempted. Standard Ring Exchange Line Repeat Ringing Standard ring pattern is 1 sec. on, 3 sec. off. Incoming Call 6 sec. Abandon 8 sec. 3-15 Strata DK40 Programming Manual Spring 1999...
Page 74: Program 10-1 Overview
LED 04 DTMF Signal Time applies to manual and speed dial tones sent out of the system via Exchange lines. This applies Exchange Line DTMF when dialling from any Toshiba telephone, including the 2000- Signal Time 160 series Digital Telephone. LED 04 does not apply to Call msec.
Page 75: Led 10: System Speed Dial Override, Toll Restriction
See Program 10-2 for standard telephone port DTMF timing. This program pertains to manual dialling or speed dialling from all Toshiba telephones, with the following exception. When dialling manually from 2000-series telephones, signals last as long as the buttons are pressed (minimum 80 msec.).
Page 76: Led 03: Dial Pulse (Dp) Make Ratio
Answerback function. For Tone First, repetitive Directory Number ring tone is sent in a one- second on, three-seconds off pattern. Conversion from one signalling mode to the other can be made by dialling an additional digit of 1 from the calling station. 3-18 Strata DK40 Programming Manual Spring 1999...
Page 77: Program 10-2 System Assignments, Part 2 Of 5
Answer of an Exchange Exchange Line line Standard Tel. Exchange Ring per Prog. 10-1, LED Standard Tel. Exchange Ring Distinctive VM ID Code DTMF Signal 160 ms Time 80 ms Not used Not used 3-19 Strata DK40 Programming Manual Spring 1999...
Page 78: Program 10-2 Overview
(all zones) may be included with All Call telephone speaker paging. This option does not affect the $OO &DOO 3DJH button function, which activates electronic and digital telephone speakers only, never external page (See Program 17, LED 01). 3-20 Strata DK40 Programming Manual Spring 1999...
Page 79: Led 14: Privacy Override Warning Tone
If Distinctive Ring is not enabled (LED 07 OFF), the pattern is per Program 10-1, LED 06. Intercom, Transferred and tie line calls, with or without Distinctive Ring enabled, ring with a 1-second on and 3-seconds off pattern. 3-21 Strata DK40 Programming Manual Spring 1999...
Page 80: Signal Time
LED 04: Voice Mail Message Waiting Cancel Via Dial #64/ Automatic Set Voice Mail Message Waiting Cancel Via Dial &97 (LED 04 ON) if the Strata DK40 system is connected to a voice mail (VM) system that sets station Message Waiting (MW) LEDs by dialling &96 + Station number.
Page 81: Program 10-3 System Assignments, Part 3 Of 5
Auto Attendant: Sends MOH to Caller Auto Attendant: Sends RBT to Caller Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used Not Used 3-23 Strata DK40 Programming Manual Spring 1999...
Page 82: Program 10-3 Overview
LED 15: Built-in Auto Attendant MOH/RBT for Transfer Callers can hear ring back tone (RBT) or Music-on-hold (MOH) after being transferred from the Built-in Auto Attendant to a station, depending on the selection made with LED 15. 3-24 Strata DK40 Programming Manual Spring 1999...
Page 83 Privacy on Transferred TIE Line Calls - ON Toll Restriction Night Enabled Toll Restriction Night Disabled PSTN Line to PSTN Line Conference PSTN Line to PSTN Line Conference Allowed Prohibit 15 Second Time enabled 15 second Timer disabled 3-25 Strata DK40 Programming Manual Spring 1999...
Page 84: Program 10-5 System Assignments, Part 5 Of 5
If this timer is not enabled, the user will find that having seized an exchange line and not dialling any digits within the first 15 seconds, the DK40 will automatically disconnect the line. (Only applicable to lines connected to the TCOU/PCOU PCB.) 3-26 Strata DK40 Programming Manual Spring 1999...
Page 85: Program *11 Called Party Number Routing Tables
-Up to 16 digits can be entered Enter the three digit logical trunk number to be translated (001 - 012) LOGICAL CPN ROUTING TRUNK TABLE NUMBER NUMBER CALLED PARTY NUMBER TO BE ROUTED 3-27 Strata DK40 Programming Manual Spring 1999...
Page 86: Program *11 Overview
Enter the CPN that will be received from the Network provider (up to a maximum of 16 digits in length). Use Program 78 to assign the logical exchange line number to ring the IMDU maintenance modem. 3-28 Strata DK40 Programming Manual Spring 1999...
Page 87: Program 12 System Assignments, Basic Timing
Code 3 enables station users to program short and long pauses in Speed Dial numbers. The short pause length can be set system wide for either 1.5 or 3 seconds with this program. The long pause is always 10 seconds. 3-29 Strata DK40 Programming Manual Spring 1999...
Page 88: Code 4: Recall Timing
Standard telephones can also defeat Toll Restriction if the seize time is too short and they are not required to dial outgoing calls via Least Cost Routing (LCR). Toshiba recommends that standard telephones should always be required to dial outgoing calls via LCR to prevent them from defeating Toll Restriction.
Page 89: Program *12 System Assignments, Basic Timing
0.8 sec. Timer 1.6 sec. (TIE Lines Only) 120 sec. Ring Time 15 sec. 240 sec. DISA Lines 30 sec Automatic Release No Automatic Release 30 mins. Timer 60 mins. (TIE Lines Only) 3-31 Strata DK40 Programming Manual Spring 1999...
Page 90: Program *12 Overview
If a DISA call or an exchange line call is transferred over a TIE Line, there is a possibility of lock-up. To prevent this the Automatic Disconnect Timer, when set, will forcibly disconnect the call. The options are: No disconnection; Disconnection after 30 minutes, or; Disconnect after 60 minutes. 3-32 Strata DK40 Programming Manual Spring 1999...
Page 91: Program 13 Defining The Message Centre
Assign the Message Centre to the customer’s main answering position: a station or the lowest port (in VM group) of the customer’s voice mail device (see Program 31 for voice mail group port assignments), whichever the customer specifies. 3-33 Strata DK40 Programming Manual Spring 1999...
Page 92: Program 15 Assigning Exchange Line Attributes
AROH Time msec. msec. Exc. Line to Exc. Line Connection Equipped with Station Equipped Dropout Forced Account Equipped Code Equipped RRCS Operation After RRCS after Recall after recall recall Recall on PACU Enabled Disabled 3-34 Strata DK40 Programming Manual Spring 1999...
Page 93: Program 15 Overview
1~15 seconds after the outside party hangs up). The system sends D Tone to voice mail ports to drop the ports when AR/CPC is detected. The Strata DK40 system disconnects a loop start Exchange line voice call and displays “CO LINE HANG UP” on the station’s LCD anytime the AR/CPC signal is detected and the Exchange line has Programs 15-0 and 15-3 enabled.
Page 94: Code 4: Automatic Release (Ar) Time
K5RCU will decode the dialled tones and send dial pulses to the line. Code 9: Recall Facility On AC15 This program enables or disables the sending and detection of a recall signal on AC15 TIE lines. (This applies to the PACU units only). 3-36 Strata DK40 Programming Manual Spring 1999...
Page 95: Program *15 Exchange Line Tenant Assignments
Exchange line ringing pickup and Night Transfer. Program -15 assigns Exchange line business Tenants. This will prevent the stations in each Tenant group access to the exchange lines belonging to other Tenant groups. 3-37 Strata DK40 Programming Manual Spring 1999...
Page 96: Program 16 Assign Exchange Line Groups (Or Dial 9)
“dial 9” group. Automatic Busy Redial (ABR) will not function if unconnected (unused) lines are assigned to a line group. After programming, press: to turn all LEDs ON to turn all LEDs OFF 0RGH & and Exchange line number, then to display and advance 3-38 Strata DK40 Programming Manual Spring 1999...
Page 97: Program *16 Assigning Earth Recall Signalling To Exchange Lines
Assigns the recall type to each individual exchange line. The lines can either be set for "Earth Recall" or "Timed Break Recall". Initialised Data assigns all exchange lines to "Timed Break Recall". This program more commonly is used alongside Program 42 PBX connection to exchange line ports. 3-39 Strata DK40 Programming Manual Spring 1999...
Page 98: Program 17 Tie Line Options
LED 02 Type Slot Line Page & Voice Announce Page & Voice Announce Wink Start for TIE Wink Start for TIE On Incoming TIE Line On Incoming TIE Line Line Enabled Line Disabled 3-40 Strata DK40 Programming Manual Spring 1999...
Page 99 System & Station LED 03 LED 04 Type Slot Line Camp On Over Camp On Over TIE Line No Second TIE Line Second TIE Line Enabled TIE Line Disabled Dial Tone Dial Tone 3-41 Strata DK40 Programming Manual Spring 1999...
Page 100: Program 17 Overview
Turn LED 02 on if a wink start is required for the TIE Line. If an immediate start is required then leave the LED off. LED 01: Page/Handsfree Answerback The External Page and Handsfree Answerback features can be optionally activated for each TIE line. 3-42 Strata DK40 Programming Manual Spring 1999...
Page 101: Program *17 Ddi Intercept Port Number (Vacant Or Wrong Number)
This program only applies to the channels that have been set up for DDI working. It will only route callers who have dialled in on a DDI telephone number that falls within the range issued by the service provider, but have had no destination station allocated. 3-43 Strata DK40 Programming Manual Spring 1999...
Page 102: Program 19 Alternate Background Music Source Slot Assignment
10 OFF (Program 10-2). Also, an isolation transformer may be required if connecting the source these PCBs. See Chapter 10 – Peripheral Installation in the Installation and Maintenance Manual for isolation transformer installation instructions. PDKU BGM cannot be connected to the PDKU. 3-44 Strata DK40 Programming Manual Spring 1999...
Page 103: Program 23 Built-In Auto Attendant (Aa) Primary Announcement Assignments
AUTO ATT 2 NO. = Port SELECT = 1~4 Enter the standard station logical port number to which the Select the Auto Attendant device (digital device will be assigned. announcer). Processor Type Port Range DK40 008~027 3-45 Strata DK40 Programming Manual Spring 1999...
Page 104: Programs 23 And 24 Overview
To allow the built-in Auto Attendant programs to function: DK40: the RKYS (2 or 3) or KKYS must be installed on the K5RCU; Overflow stations and delay ring operation is assigned in Programs 81~89. 3-46 Strata DK40 Programming Manual Spring 1999...
Page 105: Program 25-1 Built-In Aa Incoming Call Overflow Time
Exchange line ringing if either a primary announcement device or K5RCU3 (DTMF) circuit is not available. Note Auto Attendant will not answer when all of the K5RCU circuits or primary announcements are busy. 3-47 Strata DK40 Programming Manual Spring 1999...
Page 106: Program 26 Built-In Aa Camp-On Busy Time
Camp-on Busy time assigned. is 011~999 seconds (16.65 minutes). To add a port range, enter XXX XXX (low port high port). Processor Type [PDN] Port Range DK40 000~027 Port Camp-on Time Port Camp-on Time 3-48 Strata DK40 Programming Manual Spring 1999...
Page 107: Program 26 Overview
Attendant calls to a ring-no-answer or busy station will only forward to one destination, if the CF destination station has call forward set, the call will camp-on for 16-seconds and then route per the Auto Attendant flow diagram—the call will not forward a second time to another destination. 3-49 Strata DK40 Programming Manual Spring 1999...
Page 108: Program 27 Dkt Handset/Headset Receiver Volume Level
The volume level range for digital telephone handsets is 0~8, with 0 as the lowest volume. Anytime a handset is off-hook, the station user can adjust the volume level anywhere between 0~8. The level setting established in this program, however, can only be from 1~4. 3-50 Strata DK40 Programming Manual Spring 1999...
Page 109: Program 28 Dss Console/Attendant Telephone Assignments
DSS console can be assigned to an attendant telephone, the detailed arrangement must be programmed. Initialised data assigns one DSS console to one attendant telephone, both connected to the same PDKU or PEKU PCB. 3-51 Strata DK40 Programming Manual Spring 1999...
Page 110 PDKU or PEKU to be attendant number 1. If more than one console is associated with one attendant telephone, then specify the same number attendant telephone for all consoles associated with it. 3-52 Strata DK40 Programming Manual Spring 1999...
Page 111: Program 29-1~3 Dss Console And Number Button Assignments
001 - 012 Night Transfer 3 Station Port Numbers Range #000 - #027 Night Transfer 4 Console Number _______ Group Number 1 Group Number 2 Group Number 3 Button/Code Button/Code Button/Code Button/Code Button/Code Button/Code 3-53 Strata DK40 Programming Manual Spring 1999...
Page 112 Group Number 1 Group Number 2 Group Number 3 Button/Code Button/Code Button/Code Button/Code Button/Code Button/Code Console Number _______ Group Number 1 Group Number 2 Group Number 3 Button/Code Button/Code Button/Code Button/Code Button/Code Button/Code 3-54 Strata DK40 Programming Manual Spring 1999...
Page 113: Program 29 - Initialised Default Dss Console Button Assignments
&DOO 3DJH ($&) and 1LJKW 7UDQVIHU (17); programming other feature buttons on a console may cause system operation problems. When assigning Exchange line access buttons (001~012), the associated telephone must be assigned access to the Exchange line also. See Program 3-55 Strata DK40 Programming Manual Spring 1999...
Page 114: Program *29 Add-On Modules Button Assignments
000~ Port _____ Port _____ Add-on Module 1 Add-on Module 2 Add-on Module 1 Add-on Module 2 Button Code Button Code Button Code Button Code Button Code Button Code Button Code Button Code 3-56 Strata DK40 Programming Manual Spring 1999...
Page 115: Program *29 - Initialised Default Add-On Modules Button Assignments
Button No. DK40 Button No. DK40 #000 #020 #001 #021 #002 #022 #003 #023 #004 #024 #005 #025 #006 #026 #007 #027 #008 #009 #010 #011 #012 #013 #014 #015 #016 #017 #018 #019 3-57 Strata DK40 Programming Manual Spring 1999...
Page 116: Program *29 Overview
ADMs can be connected to a telephone. Important! Run this program for each station that has an ADM or the ADM will not function. Program at least one ADM key for each ADM. 3-58 Strata DK40 Programming Manual Spring 1999...
Page 117: Program 30 Station Class Of Service
Dial Pulse - DTMF OFF - TIE LINES Change DISA Security Code Change TR Override Code Forced Account Code OCA/Busy Override Automatic (originating OCA) ABR Access Speed Dial Allowed Microphone Button on at Start of Call MIC Button Locked Speakerphone 3-59 Strata DK40 Programming Manual Spring 1999...
Page 118: Program 30 Overview
“#” as seperating the Dialled Number and Sub Address information. If disabled (LED “OFF”) when “#” is dialled, the system will take no action. 3-60 Strata DK40 Programming Manual Spring 1999...
Page 119: Led 19: Privacy Override
Privacy Override blocking option (Program 31, LED 18). To configure the Strata DK40 system to operate as nonprivate, allow Privacy Override from all stations. LED 18: Executive Override With Executive Override enabled (LED 18 ON) a station can break into and overhear an existing station conversation by pressing 6 after the busy station number;...
Page 120: Led 15: Change Verified Account Code
K5RCU). Note Toshiba strongly recommend that Dial Pulse is not set for two wire devices and AC15 TIE Lines as this causes intermittent problems during the transfer of calls. This should only be used for E & M TIE Line operation.
Page 121: Led 07: Off-Hook Call Announce (Oca) Automatic
You can talk back with the receiver on-hook when receiving an internal call. You can not talk on a call that you place or a call that you answer by pressing a ringing button with the handset on-hook. 3-63 Strata DK40 Programming Manual Spring 1999...
Page 122: Program *30 Telephone Group Page Assignments
All Call Page Group set in Program 31, LED 10. Notes A maximum of 24 telephones can be assigned to a particular page group. Only 24 telephones can be paged simultaneously. 3-64 Strata DK40 Programming Manual Spring 1999...
Page 123: Program 31 Station Class Of Service
All Call Page Allowed - EKTs/DKTs VM (No Conference) VM Group 4 VM Group 3 VM Group 2 VM Group 1 VM to VM Call Blocking Called/Calling OCA Enabled (To Receive) Handsfree No Warning Tone Handsfree Disabled 3-65 Strata DK40 Programming Manual Spring 1999...
Page 124: Program 31 Overview
Program 31 sets most voice mail or External Auto Attendant port assignments. Each standard telephone port (RSTU, PSTU, KSTU3) connected to a Toshiba Stratagy, Stratagy DK voice mail system should have LEDs 04, 15, 16, 17, 18, 19, and 20, and one of the following: 05, 06, 07, or 08 turned ON.
Page 125: Programming Tips For Setting Up Voice Mail Integration
LED 19: Toshiba Stratagy/VM (B No Station) DTMF “B” tone is sent to Toshiba voice mail systems to signify a recall where Toshiba voice mail systems already knows the recalling station number. Again, this allows Toshiba voice mail systems to respond more intelligently with appropriate voice prompts.
Page 126: Led 15: Toshiba Stratagy And/Or Vm Integration (A Tone/D Tone)
LED 15: Toshiba Stratagy and/or VM Integration (A Tone/D Tone) When enabled (LED 15 ON), sends an answer tone (DTMF A tone) to the Toshiba voice mail system when a station answers, and a disconnect tone (DTMF D tone) when a station disconnects.
Page 127: Led 04: Voice Mail (Vm) To Vm Call Blocking
39) can be used instead of this feature to allow the user to enable/disable Handsfree Answerback, as desired. Note If a DKT2001-F handset is connected, this LED must be set to ON for the appropriate port(s). 3-69 Strata DK40 Programming Manual Spring 1999...
Page 128: Program *31 Group Pickup Assignments
Pickup Group 11 Pickup Group 10 Pickup Group 9 Pickup Group 8 Pickup Group 7 Pickup Group 6 Pickup Group 5 Pickup Group 4 Pickup Group 6 Pickup Group 2 Pickup Group 1 3-70 Strata DK40 Programming Manual Spring 1999...
Page 129: Program *31 Overview
To pickup held or ringing [PDN] calls selectively, use the &8 + XXX pickup access code (where XXX is the [PDN]). 3-71 Strata DK40 Programming Manual Spring 1999...
Page 130: Program 32 Automatic Preference
1 = Enable Ringing Line Preference Port Range Processor Type Port Reference Number Number of Exchange Line Groups DK40 000~027 01~08 Automatic Automatic Preference Preference Port Number Ringing Code Code Port Number Ringing Code Code 3-72 Strata DK40 Programming Manual Spring 1999...
Page 131: Program 32 Overview
If ringing line preference is not selected, no auto preference selection will occur when a station goes off hook during an incoming ring condition. For DKT2001-F handsets, ensure DATA=101. 3-73 Strata DK40 Programming Manual Spring 1999...
Page 132: Program 33 [Pdn] Station Hunting (Voice Calls Only)
If a “hunt-to” [DN] is in the Call Forward mode, the call forward will have priority over the hunt. An Exchange line will hunt from a [PDN] only if it has been assigned to immediate ring at the owner station of the [PDN] exclusively (in Programs 71~75). 3-74 Strata DK40 Programming Manual Spring 1999...
Page 133: Program 34 Hold Recall Timing
Each station can have a different time (from 011 to 160 seconds) from the point of placing a call on hold to the point of recall. Initialised data assigns a recall time of 032 seconds to all ports. 3-75 Strata DK40 Programming Manual Spring 1999...
Page 134: Program 35 Station Class Of Service
Busy Station Transfer Busy Station Ringing Automatic Hold DKT 2000 Telephone Continuous DTMF Tones OFF No CF/NA Handsfree Not used 15~08 LCD Personal Message (10~19) Allowed Message Waiting (RCV) LCD Type/32-ON/12-OFF LCD Display 3-76 Strata DK40 Programming Manual Spring 1999...
Page 135: Program 35 Overview
VM/auto attendant device that transfers calls to a typically busy answering position station will benefit from this feature-some auto attendant devices cannot transfer a call to a busy station if BST and BSR are not activated. 3-77 Strata DK40 Programming Manual Spring 1999...
Page 136: Led 18: Automatic Hold
Exchange line or internal calls that appear on the [DN] buttons will automatically hold when accessing another line. Toshiba recommends that the 5HOHDVH DQG $QV button be provided via Program 39 to telephones programmed for Auto Hold. LED 17: Continuous DTMF Tones Off 2000-series digital telephones can send DTMF tones for as long as station users press their buttons (80 msec.
Page 137: Led 05: Lcd Individual Message
LED 01: LCD Display This option should be used (LED 01 ON) for all stations (even non-LCD), unless it is desired to disable the station's LCD and message waiting functions. 3-79 Strata DK40 Programming Manual Spring 1999...
Page 138: Program 36 Fixed Call Forward
If Fixed Call Forwarding is set on a station, the station does not ring and all calls forward immediately. This feature is valuable for forwarding to voice mail (VM) devices or to an attendant. Telephones must have a )L[HG0&DOO )RUZDUG button to activate this feature Note (See Programs 39). 3-80 Strata DK40 Programming Manual Spring 1999...
Page 139: Program 37 Ring Transfer (Camp-On) Recall Time
This time (011~999 seconds) is set independently for each originating station port. Initialised data sets all stations for a 032-second recall time. Ring Transfer must first be enabled for the system with Program 10-1, LED 07 ON. 3-81 Strata DK40 Programming Manual Spring 1999...
Page 140: Program 38 Digital And Electronic Telephone Keystrip Type
Code 31 = 20-button (A) telephone Code 32 = 20-button (B) telephone (low port high port). Code 33 = 20-button (C) telephone Processor Port Range DK40 000~027 Port Button Menu Port Button Menu 3-82 Strata DK40 Programming Manual Spring 1999...
Page 141: Assignments For 2000-Series Digital Telephone Keystrips
Speed Dial CO 6 Redial CO 5 Speed Dial Pause CO 4 SD 11 CO 3 SD 10 CO 2 CO 12 CO 1 CO 11 [PDN] CO 10 Code 33 – 20-Button (C) 3-83 Strata DK40 Programming Manual Spring 1999...
Page 142: Assignments For Electronic Telephone Keystrips
Do Not Disturb CO 7 CO 6 CO 5 CO 4 SD 15 CO 3 SD 14 CO 2 SD 13 CO 1 SD 12 [PDN] SD 11 Code 33 – 20-Button (C) 3-84 Strata DK40 Programming Manual Spring 1999...
Page 143: Program 38 Overview
Always complete Program 38 before proceeding to Program 39. If Program 38 is run after Program 39 all keys will revert back to the fixed template layout of Program 38. If DK2001-F handsets are fitted use Code=21. 3-85 Strata DK40 Programming Manual Spring 1999...
Page 144: Program 39 Flexible Button Assignments
Code Button Code Button Code Button Code Button Code Port No. _______ Port No. _______ Port No. _______ Location: Location: Location: Button Code Button Code Button Code Button Code Button Code Button Code 3-86 Strata DK40 Programming Manual Spring 1999...
Page 145 Code Button Code Button Code Button Code Button Code Port No. _______ Port No. _______ Port No. _______ Location: Location: Location: Button Code Button Code Button Code Button Code Button Code Button Code 3-87 Strata DK40 Programming Manual Spring 1999...
Page 146: Directory Number Button Assignments
Direct Station Selection Assigns extension hotline keys to a port number #027 Do Not Disturb Prevents calls to a station Momentarily unlocks door (3 or 6 secs - PIOUS/PIOU/ Door Lock 0 DRLK 0 PEPU) 3-88 Strata DK40 Programming Manual Spring 1999...
Page 147 Tells system dialling is complete and to send the digits to Start START line Allows DKT/EKT’s users to seperate the Dialled No. and Sub Address SUB ADD Sub-Address by pressing a feature key 3-89 Strata DK40 Programming Manual Spring 1999...
Page 148: Program 39 Overview
Running Program 38 after Program 39 will erase all option codes selected in Program 39. If DKT2001-F handsets are connected ensure KEY 00 = 00 ([PDN]/INT) and KEYS 01 ~ 09 = *10 ~ *19 respectively. 3-90 Strata DK40 Programming Manual Spring 1999...
Page 149: Program 40 Station Exchange Line Access
To check a particular Exchange line, after the port number is entered, press 0RGH and enter the Exchange line number, then use the & button to display and advance. Exchange Line [PDN] Port Tie Line Station Processor Range Range Port Range DISA Port DK40 001~012 000~027 028~039 Port Exchange Line 3-91 Strata DK40 Programming Manual Spring 1999...
Page 150: Program 40 Overview
Station ports 028 ~ 039 are used for Tie lines 1 ~ 12 respectively. Important! If the Tie line station port is denied access to the exchange line, callers connected to Tie lines cannot access outgoing exchange lines. 3-92 Strata DK40 Programming Manual Spring 1999...
Page 151: Program 41 Station Outgoing Call Restriction
XXX (low port high port). Light LED’s for the port(s) that are allowed access. Tie Line Station Port Processor Exchange Line Range [PDN] Port Range Range DISA Port DK40 001~012 000~027 028~039 Port Exchange Line 3-93 Strata DK40 Programming Manual Spring 1999...
Page 152: Program 41 Overview
Station ports 028 ~ 039 are used for Tie lines 1 ~ 12 respectively. Important! If the Tie line station port is denied access to the exchange line, callers connected to Tie lines cannot access outgoing exchange lines. 3-94 Strata DK40 Programming Manual Spring 1999...
Page 153: Program 42-0 Exchange Line To Pbx Connection
LED’s OFF • Mode and Exchange line number, then # to display and advance Processor Exchange Line Range DK40 001~012 Set Button LED’s Button Line (Trunk) PBX Connection (LED ON) Normal (LED OFF) 3-95 Strata DK40 Programming Manual Spring 1999...
Page 154: Program 42-0 Overview
Speed Dialling to function properly. This program must be utilised to allow after recall PBX features to operate on incoming calls. Initialised Program 42-0 data reads all LEDs OFF for all lines. Program 42 initialised data assigns no access codes to PBX groups. 3-96 Strata DK40 Programming Manual Spring 1999...
Page 155: Program *42-1Primary Clock Timing Source Reference (Tbsu/Rbsu/Rptu)
‘TE’ operation can be used as a primary reference system timing source. WARNING! If the Reset key on the relevant PCB is pressed the data in this Program will need to be reassigned. 3-97 Strata DK40 Programming Manual Spring 1999...
Page 156: Program *42-2 Secondary Clock Timing Source Reference (Tbsu/Rbsu/Rptu)
‘TE’ operation can be used as a secondary reference system timing source. WARNING! If the Reset key on the relevant PCB is pressed the data in this Program will need to be reassigned. 3-98 Strata DK40 Programming Manual Spring 1999...
Page 157: Program *43-1 Outgoing Digit Translation Enable/Disable (Tie Lines)
Data = 2 enables 'Single Digit Access'. As a two digit entry is required in *43-1, any connotation of the number selected e.g. 7 needs to be allowed for (i.e. 70 - 79. Even though the user does not actually dial the 0 - 9). 3-99 Strata DK40 Programming Manual Spring 1999...
Page 158: Program *43-2 Outgoing Digit Translation Assignment (Tie Lines)
Enter the two digits to be translated (00-99) can be entered Digits Digits Digits To Be To Be To Be Trans- Digits To Be Trans- Digits To Be Trans- Digits To Be lated Added lated Added lated Added 3-100 Strata DK40 Programming Manual Spring 1999...
Page 159: Program *43-2 Overview
70 - 79. The available numbering range that can be translated or added to is 00-99, although care must be taken so as not to create number conflicts with other system access codes or numbering ranges. 3-101 Strata DK40 Programming Manual Spring 1999...
Page 160: Program 44-91~93 Emergency Bypass Of Forced/Verified Account Codes
1. If Verified Account Codes assigned in Program 69 conflict (duplicate) with emergency or other type telephone numbers set in Program 44-91~93, Program 44-91~93 has priority. 2. Toll Restriction and Direct Inward System Access (DISA) parameters requirements are not affected by this program. 3-102 Strata DK40 Programming Manual Spring 1999...
Page 161: Program 44-1~4 Toll Restriction
Program *44-1 Overview If set to 0 will not modify incoming digits, if set to 1 will delete incoming digits and if set to 2 translate the first two digits the system receives. 3-103 Strata DK40 Programming Manual Spring 1999...
Page 162: Program *44-2 Incoming Digit Translation - Digit Deletion (Tie Lines)
Defines how many of the first four digits the system must delete. If the data entered is 1 the system will delete the first digit, if the data equals 2 it will delete the first two digits and so on up to 4. 3-104 Strata DK40 Programming Manual Spring 1999...
Page 163: Program *44-3 Incoming Digit Translation (Tie Lines)
Example: If in Program 44-31 the data entered was 60 200, this would allow the system on receipt of the digits 60, to translate them and actually dial 200. 3-105 Strata DK40 Programming Manual Spring 1999...
Page 164: Program *45-01 ~ 20 Unused Extension Number Digit Translation Tables
Enter 01 ~ 20 to indicate the Un-used port long (including the trunk access code). Translation Table Number Enter the Un-used Port Number 000 ~ 027 Table Unused Translation Number 1 ~ 20 Digit Max Comments Port No. 3-106 Strata DK40 Programming Manual Spring 1999...
Page 165: Program *45 Overview
The length of the lock code can be from 04 to 10 digits long (default data assigns lock codes to be 06 digits in length). The lock code for all stations initially is 000000. This can be changed by the station users, see program 3-107 Strata DK40 Programming Manual Spring 1999...
Page 166: Program 60-2~6 & 9 Smdr Output/Account Code Digit Length
If a security code is not programmed, outgoing trunk access wild card via DISA will not require a security code when dialling. (any digit from 1~9) SMDR to Report on Abandoned Calls 0 = Disabled 1 = Enabled 3-108 Strata DK40 Programming Manual Spring 1999...
Page 167: Program 60-2~6 & 9 Overview
SMDR output. The threshold timer in Program 60-1 will govern how long a call must have been waiting before being logged as abandoned on the SMDR output (i.e. 1 or 10 seconds). 3-109 Strata DK40 Programming Manual Spring 1999...
Page 168: Program 60-8 Call Forward External (Remote Change, Security Id Code)
LED Button 02 = a wild card (can be any digit from 1~9) Processor [PDN] Port Range DK40 000~027 Telephone CF/EXT ID Code Telephone CF/EXT ID Code Telephone CF/EXT ID Code Port Number (1~15 digits) Port Number (1~15 digits) Port Number (1~15 digits) 3-110 Strata DK40 Programming Manual Spring 1999...
Page 169: Program 60-8 Overview
Important! To allow Call Forward External, Exchange lines must be enabled for the following: Two Exchange line connection in Program 10-1 and Program 15-5. Outgoing Access in Program 41 including DISA port numbers. 3-111 Strata DK40 Programming Manual Spring 1999...
Page 170: Program *60 Tbsu/Rbsu/Rbss Circuit Operation (Nt Or Te)
Option 1: The system will carry out the test and wait for the information to be received via the TTY or remotely through the IMDU Modem. Option 2: The system will carry out the test and report to the SMDR. 3-112 Strata DK40 Programming Manual Spring 1999...
Page 171: Program 61-2 Fault Test Run Time
Determines at what time the test report will be sent to the SMDR output. There must be at least a one minute time difference between Program 61-2 and Program 61-3. The time must be entered using the 24 hour clock system. 3-113 Strata DK40 Programming Manual Spring 1999...
Page 172: Program 61-41 Fault Test Message 1
Program 61-42 Overview This program is for entering the message that will be the second line of the Fault Report (maximum 16 characters). The imput of characters uses the same method of entry as Program 3-114 Strata DK40 Programming Manual Spring 1999...
Page 173: Program 61-43 Fault Test Message 3
For this test report to be effective please ensure that program 92 - 81 is run every time a new card and/or extensions are added to the system as this creates the reference table the report information is based upon. 3-115 Strata DK40 Programming Manual Spring 1999...
Page 174: Program *61-1 Analogue To Isdn2 Bearer Service Request
ISDN2 channel. This can occur whilst the system uses call forward external or DISA. If incoming calls on the analogue lines are needed for data exchange using modems then a Bearer Service of 3.1kHz should be selected. 3-116 Strata DK40 Programming Manual Spring 1999...
Page 175: Program *61-2 Transmission Pad Adjustments (Analogue To Digital)
This parameter sets the ‘Transmit’ transmission level from the analogue to digital exchange lines. This program is designed to cater for local circumstances i.e. Analogue lines having negligible or large Transmission losses between the local exchange and the DK40 system. 3-117 Strata DK40 Programming Manual Spring 1999...
Page 176: Program *61-3 Reception Pad Adjustments (Analogue To Digital)
This parameter sets the ‘Receive’ transmission level from the analogue to digital exchange lines. This program is designed to cater for local circumstances i.e. Analogue lines having negligible or large transmission losses between the local exchange and the DK40 system 3-118 Strata DK40 Programming Manual Spring 1999...
Page 177: Program *62-1 Extension To Isdn2 Channel Bearer Service Request
DKT, EKT or 2 wire extension making an outgoing call on an ISDN2 channel. If modems or facsimile machines are connected to 2 wire ports then a Bearer Service of 3.1 kHz should be assigned. 3-119 Strata DK40 Programming Manual Spring 1999...
Page 178 Important! If a 2 wire port is programmed to use a Bearer Service of 3.1kHz, program *62-1 Data=0, then “No Pad” is automatically inserted for those connections. Any selection for that 2 wire port under this program will have no effect. 3-120 Strata DK40 Programming Manual Spring 1999...
Page 179: Program *62-3 Reception Pad Adjustments (Analogue Extension To Isdn2 Channel)
Important! If a 2 wire port is programmed to use a Bearer Service of 3.1kHz, program *62-1 Data=0, then “No Pad” is automatically inserted for those connections. Any selection for that 2 wire port under this program will have no effect. 3-121 Strata DK40 Programming Manual Spring 1999...
Page 180: Program *63-1 Dialled Sub-Address Timeout
Sub-Address as complete and will route the call. Note A very short time-out will require users to enter the Sub-Address information very quickly. Along time-out will increase internal call setup time. 3-122 Strata DK40 Programming Manual Spring 1999...
Page 181: Program *63-2 Outdialling Inter Digit Pause
A very short time-out will require users to enter the dialled number very quickly and delays by the user may result in calls failing due to “insufficient routing information”. A long time-out will increase outgoing call setup times. 3-123 Strata DK40 Programming Manual Spring 1999...
Page 182: Program 69 Verified Account Codes
+ROG 6SNU & & +ROG 6SNU & & +ROG SELECT = Verified Account Code Number (VACN) Verified Account Code (1~15 digits) Processor VACN DK40 000~299 Verified Account Code (1~15 digits) VACN Name (3-digit) 3-124 Strata DK40 Programming Manual Spring 1999...
Page 183: Program 69 Overview
(Forced or Voluntary) from stations assigned in this program will be verified. Code Change Stations selected in Program 30, LED 15 ON, can change Verified Account Codes (VAC) by dialling the following: [PDN] + &98< + 333a7<< + VAC + 5HGLDO 3-125 Strata DK40 Programming Manual Spring 1999...
Page 184: Verified Account Codes: Forced/Voluntary Program Options
Verified Account Codes when assigned in Program 30, LED 14 ON. Direct Inward System Access (DISA) callers that access outgoing lines can be required to enter Verified Account Codes with Program 30 (LED 08 ON for Port 049). 3-126 Strata DK40 Programming Manual Spring 1999...
Page 185: Program 70 Verified Account Code Toll Restriction Assignments
05 = Class 3 T.R. 1 = Digit Restriction 06 = Class 4 T.R. Processor VACN DK40 000~299 VAC Digit VAC Restrict VAC Digit VAC Restrict VACN Restrict Code Code VACN Restrict Code Code 3-127 Strata DK40 Programming Manual Spring 1999...
Page 186 System & Station Program 70 Verified Account Code Toll Restriction Assignments VAC Digit VAC Restrict VAC Digit VAC Restrict VACN Restrict Code Code VACN Restrict Code Code VACN VAC Digit Restrict Code VAC Restrict Code 3-128 Strata DK40 Programming Manual Spring 1999...
Page 187: Program 70 Overview
Toll Restriction class. For example: VACs 000~050 = no restriction VACs 051~100 = total restriction VACs 101~150 = Class 1, etc. When stations enter VACs they will be unrestricted. Range programming is not available. 3-129 Strata DK40 Programming Manual Spring 1999...
Page 188: Program 71 Day 1 - (Immediate) - Incoming Ddi Exchange Line Station Ringing Assignments
3DJH an incoming call. Use Page or Scroll to move up or down between the group ranges 6FUROO PORTS Group No 3-130 Strata DK40 Programming Manual Spring 1999...
Page 189 Program 71 Day 1 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No PORTS Group No 3-131 Strata DK40 Programming Manual Spring 1999...
Page 190 System & Station Program 71 Day 1 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No PORTS Group No 3-132 Strata DK40 Programming Manual Spring 1999...
Page 191 Program 71 Day 1 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No 3-133 Strata DK40 Programming Manual Spring 1999...
Page 192 System & Station PORTS Group No PORTS Group No 3-134 Strata DK40 Programming Manual Spring 1999...
Page 193 System & Station PORTS Group No 3-135 Strata DK40 Programming Manual Spring 1999...
Page 194 System & Station PORTS Group No PORTS Group No PORTS Group No 3-136 Strata DK40 Programming Manual Spring 1999...
Page 195: Program 72 Day 1 - (12 Second Delay) - Incoming Ddi Exchange Line Station Ringing Assignments
3DJH an incoming call. Use Page or Scroll to move up or down between the group ranges 6FUROO PORTS Group No 3-137 Strata DK40 Programming Manual Spring 1999...
Page 196 System & Station Program 72 Day 1 - (12 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No PORTS Group No 3-138 Strata DK40 Programming Manual Spring 1999...
Page 197 Program 72 Day 1 - (12 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No PORTS Group No 3-139 Strata DK40 Programming Manual Spring 1999...
Page 198 System & Station Program 72 Day 1 - (12 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No 3-140 Strata DK40 Programming Manual Spring 1999...
Page 199 System & Station PORTS Group No PORTS Group No 3-141 Strata DK40 Programming Manual Spring 1999...
Page 200 System & Station PORTS Group No 3-142 Strata DK40 Programming Manual Spring 1999...
Page 201 System & Station PORTS Group No PORTS Group No PORTS Group No 3-143 Strata DK40 Programming Manual Spring 1999...
Page 202: Program 73 Day 1 - (24 Second Delay) - Incoming Ddi Exchange Line Station Ringing Assignments
3DJH an incoming call. Use Page or Scroll to move up or down between the group ranges 6FUROO PORTS Group No 3-144 Strata DK40 Programming Manual Spring 1999...
Page 203 Program 73 Day 1 - (24 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No PORTS Group No 3-145 Strata DK40 Programming Manual Spring 1999...
Page 204 System & Station Program 73 Day 1 - (24 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No PORTS Group No 3-146 Strata DK40 Programming Manual Spring 1999...
Page 205 Program 73 Day 1 - (24 Second Delay) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No 3-147 Strata DK40 Programming Manual Spring 1999...
Page 206 System & Station PORTS Group No PORTS Group No 3-148 Strata DK40 Programming Manual Spring 1999...
Page 207 System & Station PORTS Group No 3-149 Strata DK40 Programming Manual Spring 1999...
Page 208 System & Station PORTS Group No PORTS Group No PORTS Group No 3-150 Strata DK40 Programming Manual Spring 1999...
Page 209: Program 74 Day 2 - (Immediate) - Incoming Ddi Exchange Line Station Ringing Assignments
3DJH an incoming call. Use Page or Scroll to move up or down between the group ranges 6FUROO PORTS Group No 3-151 Strata DK40 Programming Manual Spring 1999...
Page 210 System & Station Program 74 Day 2 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No PORTS Group No 3-152 Strata DK40 Programming Manual Spring 1999...
Page 211 Program 74 Day 2 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No PORTS Group No 3-153 Strata DK40 Programming Manual Spring 1999...
Page 212 System & Station Program 74 Day 2 - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No 3-154 Strata DK40 Programming Manual Spring 1999...
Page 213 System & Station PORTS Group No PORTS Group No 3-155 Strata DK40 Programming Manual Spring 1999...
Page 214 System & Station PORTS Group No 3-156 Strata DK40 Programming Manual Spring 1999...
Page 215 System & Station PORTS Group No PORTS Group No PORTS Group No 3-157 Strata DK40 Programming Manual Spring 1999...
Page 216: Program 75 Night - (Immediate) - Incoming Ddi Exchange Line Station Ringing Assignments
3DJH an incoming call. Use Page or Scroll to move up or down between the group ranges 6FUROO PORTS Group No 3-158 Strata DK40 Programming Manual Spring 1999...
Page 217 Program 75 Night - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No PORTS Group No 3-159 Strata DK40 Programming Manual Spring 1999...
Page 218 System & Station Program 75 Night - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments PORTS Group No PORTS Group No 3-160 Strata DK40 Programming Manual Spring 1999...
Page 219 Program 75 Night - (Immediate) - Incoming DDI Exchange Line Station Ringing Assignments System & Station PORTS Group No 3-161 Strata DK40 Programming Manual Spring 1999...
Page 220 System & Station PORTS Group No PORTS Group No 3-162 Strata DK40 Programming Manual Spring 1999...
Page 221 System & Station PORTS Group No 3-163 Strata DK40 Programming Manual Spring 1999...
Page 222 System & Station PORTS Group No PORTS Group No PORTS Group No 3-164 Strata DK40 Programming Manual Spring 1999...
Page 223: Programs 71 ~ 75 Overview
Program *17. If more than one call to the same DDI number is to ring a station or stations in a group Program 31, LED 11 to enable call waiting for those stations. 3-165 Strata DK40 Programming Manual Spring 1999...
Page 224: Program 76-1 Ddi Group Alpha-Tagging Assignments
Enter the three digit group number to have of how to enter the Alpha-tag an Alpha-tag aggigned. See Note 2. Copy this page for more ports/groups. Group Group Alpha-tag (16 Characters Max. - Enter One per Rectangle) 3-166 Strata DK40 Programming Manual Spring 1999...
Page 225 Program 76-1 DDI Group Alpha-Tagging Assignments System & Station Group Group Alpha-tag (16 Characters Max. - Enter One per Rectangle) 3-167 Strata DK40 Programming Manual Spring 1999...
Page 226: Program 76-1-Ddi Group Alpha-Tagging Overview
Important! When assigning the alpha-tag to a group it is important that no spaces be included in the alpha-tag. An alternative character must be used instead. Toshiba recommend that a Hyphen (-) is used. 3-168 Strata DK40 Programming Manual Spring 1999...
Page 227: Program 76-1 Ddi Group Alpha-Tagging Assignments (Cont)
Moves cursor to left Changes from Numeric to Alpha Mode and vice versa Scrolls alpha and special characters Alpha Entry (Example): Special Character Entry: – Alpha Entry Character Sequence Special Entry Character Sequence 3-169 Strata DK40 Programming Manual Spring 1999...
Page 228: Program 77-1 Peripheral Options (Door Phones) Piou/Pious/Imdu/Pepu
NT Relay Enabled — — — — LED 02. External Page on Base Unit Relay Enabled LED 01 has priority. LED 01. NT on Base Unit Relay Enabled MOH on Base Unit Relay Enabled 3-170 Strata DK40 Programming Manual Spring 1999...
Page 229: Program 77-1 Overview
78-51~53, system Exchange line to modem ringing assignments; Program *11 CPN to Modem Ringing Assignments. LED 10: DK Admin Enables the system to Upload/Download the CTU RAM data base using Toshiba DK Admin software. 3-171 Strata DK40 Programming Manual Spring 1999...
Page 230: Led 08: Door Phone Ring On External Page
For KSU relay to MOH, LEDs 01 and 02 must be ON. For NT function, LED 02 must be ON, LED 01 OFF. For External Page function, LED 02 must be OFF, LED 01 can be ON or OFF. 3-172 Strata DK40 Programming Manual Spring 1999...
Page 231: Program 77-2 Door Phone Busy Signal/Door Lock Assignments
DDCB1 B-jack is Lock Control #2 B is connected to Door Phone 1B Door phone 1C Busy Out No Busy Signal Door phone 1B Busy Out No Busy Signal Door phone 1A Busy Out No Busy Signal 3-173 Strata DK40 Programming Manual Spring 1999...
Page 232: Program 77-2 Overview
These door locks are not associated with, but are in addition to the door lock control provided by the PIOU, PIOUS, or PEPU PCB. DDCB Type DK40 Port Number DDCB1 DDCB2 Port 004, first PDKU (Expansion Cabinet) DDCB3 Port 004, second PDKU (Expansion Cabinet) 3-174 Strata DK40 Programming Manual Spring 1999...
Page 233: Program 77-3 Tenant Night Ringing Over Piou External Page Zones
Each Tenant's Exchange lines can be assigned to ring over selected PIOU external page zones during the NIGHT mode. Lines must be allowed to Night Ring over External Page in Program 78 for this feature to work. Tenant assignments are made in Program -15. 3-175 Strata DK40 Programming Manual Spring 1999...
Page 234: Program 78 Exchange Line Special Ringing Assignments
If Exchange Lines should ring telephones before the Auto Attendant answers, use Program 81~89 to assign telephones to ring. Do not assign telephones in Program 81~89, if the Auto Attendant should answer on the first ring. 3-176 Strata DK40 Programming Manual Spring 1999...
Page 235: Program 78 Overview
This feature selects loop start Exchange lines for Auto Attendant operation. There is no limit to the number of lines which can be assigned with Auto Attendant. Different alternatives are available for system modes DAY, DAY2, and NIGHT. 3-177 Strata DK40 Programming Manual Spring 1999...
Page 236: Program 79 Door Phone Ringing
Not Used Not Used Not Used Door phone 3C Door phone 3B Door phone 3A Door phone 2C Door phone 2B Door phone 2A Door phone 1C Door phone 1B Door phone 1A 3-178 Strata DK40 Programming Manual Spring 1999...
Page 237: Program 79 Overview
See Program 77-2 for an explanation of the door phone A, B, and C numbering scheme. Door phones will not ring standard telephones. See Program 77-1 for door phone box port assignments. 3-179 Strata DK40 Programming Manual Spring 1999...
Page 238: Program 80 Ekt And Dkt Ringing Tones (Exchange Line Calls)
Three choices are available with Program 80; see the record sheet for the tone frequencies available with each choice. 3-180 Strata DK40 Programming Manual Spring 1999...
Page 239: Programs 81~89 Exchange Line/Station/Aa Ringing Assignments
85 = 12-second delay NIGHT 88 = 12-second delay 83 = 24-second delay 86 = 24-second delay 89 = 24-second delay Processor Station Port Range Exchange Line DK40 000~027 001~012 Station or DH Port Exchange Line 3-181 Strata DK40 Programming Manual Spring 1999...
Page 240: Program 81~89 Overview
Mark “X’s” in the boxes indicating which LED should be lit when an Exchange Line call comes in on a particular port. Auto Attendant Use Programs 81~89 to set-up DK40 built-in Auto Attendant delay ring feature per the guide on the next page. 3-182 Strata DK40 Programming Manual Spring 1999...
Page 241: Station Ringing Modes
AA answers to the AA Exchange lines in Program 82 (85 – Day 2, 88 – Night). As an option, the station can be equipped with the appropriate &2 /LQH or 3RROHG /LQH *US buttons. 3-183 Strata DK40 Programming Manual Spring 1999...
Page 242: Auto Attendant Program Example
Assign lines 001~005 to ring any installed RSTU, PDKU, or PEKU port that has a telephone or does not have a telephone connected in Program 83 assignment is used only to enable Program 82 delay ring stations to ring. 3-184 Strata DK40 Programming Manual Spring 1999...
Page 243: Program 93 Exchange Line Identification
Exchange Line Identification (16 Characters Max. Enter One per Rectangle) Program 93 Overview Assigns alphanumeric names (such as “TOSHIBA SALES,” “MR JONES,” etc.) to lines. The names can be up to 16 characters each, and display when the line is being used by an LCD station.
Page 244: Alpha Mode
Enter Program 93 and select the desired Exchange line. Using the guide below enter the Exchange line identification information. Numeric Mode 3a< are treated as numerals. Dial pad starts in numeric mode. Press & to switch to alpha mode. 3-186 Strata DK40 Programming Manual Spring 1999...
Page 245: Program 97 Printing Program Data Through Smdr
To specify a range of programs, enter XX (low program in range high program in range). Data Print Printout begins. Program 97 Overview Contents of each program can be sent to the SMDR port for a hard copy printout. 3-187 Strata DK40 Programming Manual Spring 1999...
Page 246 System & Station Program 97 Printing Program Data through SMDR 3-188 Strata DK40 Programming Manual Spring 1999...
Page 247: Completing The Toll Restriction System Record
Program 46, Codes 6 ~ Note Standard telephones that are Toll Restricted should always be forced to use Least Cost Routing (LCR) to place outside calls. This will prevent Toll Restriction defeat when the K5RCU circuit times out. Strata DK40 Programming Manual Spring 1999...
Page 248: Toll Restriction Features
Day and Night Toll Restriction Station users can have a different levels of Toll Restriction during day and night mode. The level allocated in day mode is assigned in Program 48 and night mode is assigned Program Strata DK40 Programming Manual Spring 1999...
Page 249: Completing The Toll Restriction System Record
1. On each record sheet, mark an X in the space provided to indicate that a choice is selected. Unless otherwise specified, this indicates the LED is lit. When appropriate, indicate digits to be entered using the station dialpad. 2. Initialised data and considerations are documented when applicable. Strata DK40 Programming Manual Spring 1999...
Page 250: Program 40 Station Exchange Line Access
To check a particular Exchange line, after the port number is entered, press 0RGH and enter the Exchange line number, then use the & button to display and advance. Tie Line Station Port Processor Exchange Line Range [PDN] Port Range Range DISA Port DK40 001~012 000~027 028~039 Port Exchange Line Strata DK40 Programming Manual Spring 1999...
Page 251: Program 40 Overview
Station ports 028 ~ 039 are used for Tie lines 1 ~ 12 respectively. Important! If the Tie line station port is denied access to the exchange line, callers connected to Tie lines cannot access outgoing exchange lines. Strata DK40 Programming Manual Spring 1999...
Page 252: Program 41 Station Outgoing Call Restriction
XXX (low port high port). Light LED’s for the port(s) that are allowed access. Exchange Line [PDN] Port Tie Line Station Port Processor Range Range Range DISA Port DK40 001~012 000~027 028~039 Port Exchange Line Strata DK40 Programming Manual Spring 1999...
Page 253: Program 41 Overview
Station ports 028 ~ 039 are used for Tie lines 1 ~ 12 respectively. Important! If the Tie line station port is denied access to the exchange line, callers connected to Tie lines cannot access outgoing exchange lines. Strata DK40 Programming Manual Spring 1999...
Page 254: Program 42-0 Exchange Line To Pbx Connection
LED’s OFF • Mode and Exchange line number, then # to display and advance Processor Exchange Line Range DK40 001~012 Set Button LED’s Button Line (Trunk) PBX Connection (LED ON) Normal (LED OFF) Strata DK40 Programming Manual Spring 1999...
Page 255: Program 42-0 Overview
Speed Dialling to function properly. This program must be utilised to allow after recall PBX features to operate on incoming calls. Initialised Program 42-0 data reads all LEDs OFF for all lines. Program 42 initialised data assigns no access codes to PBX groups. Strata DK40 Programming Manual Spring 1999...
Page 256: Program 44-1~4 Toll Restriction/Travelling Class Override Codes
Do not use the same codes set in Program 45 (8 and 9). Stations enabled in Program 30, Button LED 16 ON, are allowed to enter and change Toll Restriction Class (1~4) override codes. 4-10 Strata DK40 Programming Manual Spring 1999...
Page 257: Program 44-91~93 Emergency Bypass Of Forced/Verified Account Codes
1. If Verified Account Codes assigned in Program 69 conflict (duplicate) with emergency or other type telephone numbers set in Program 44-91~93, Program 44-91~93 has priority. 2. Toll Restriction and Direct Inward System Access (DISA) parameters requirements are not affected by this program. 4-11 Strata DK40 Programming Manual Spring 1999...
Page 258: Program 45-1 Lcr/Toll Restriction Dial Plan
As some local codes in the UK also have the prefix '0'. The specific codes that are to be restricted or allowed are selected using Program 46-2~4. Note Program 45-1 must be completed for the Least Cost Routing feature to function properly. See LCR Program 50-1. 4-12 Strata DK40 Programming Manual Spring 1999...
Page 259: Program 45-2 Toll Restriction Disable
This program enables you to program lines to be exempt from any Toll Restrictions defined in this section. Mark the exempt lines with an X on the record sheet. Toll Restrictions disabled in this program override Station Toll Restrictions defined in Programs 48 & 4-13 Strata DK40 Programming Manual Spring 1999...
Page 260: Program 45-8~9 Toll Restriction Override Code
Verified Account Codes (Forced or Voluntary) can also be used to override Toll Restriction on a call by call basis. When used for this function, the account code will register on the SMDR report (see Programs 69 and 70). 4-14 Strata DK40 Programming Manual Spring 1999...
Page 261: Programs 46-11~41 Toll Restriction Class (1~4) Parameters
LEDs 01 ~ 08: Exception Tables 1 ~ 08-Select the exception tables that apply to the class being defined by marking an X in the box. Note Each class can be assigned any or all of the available Exception tables. 4-15 Strata DK40 Programming Manual Spring 1999...
Page 262: Program 46-2~4 Toll Restriction Allowed/Denied Std/International Codes Assigned By Class
Display allowed codes in memory (press # to scroll) entered by separating them with the # button (The leading ‘0’ is always omitted) Processor Toll Restriction Class DK40 (Check one) Allowed Denied Class: DATA = STD/INT Codes 4-16 Strata DK40 Programming Manual Spring 1999...
Page 263 Program 46-2~4 Toll Restriction Allowed/Denied STD/International Codes Assigned by Class Toll Restriction (Check one) Allowed Denied Class: DATA = STD/INT Codes (Check one) Allowed Denied Class: DATA = STD/INT Codes (Check one) Allowed Denied Class: DATA = STD/INT Codes 4-17 Strata DK40 Programming Manual Spring 1999...
Page 264: Program 46-2 ~ 4 Overview
(ALLOWED) or denied STD/International codes not in memory (DENIED). To enter the STD and International codes the data programmed must not include the leading '0' i.e. for 01932 only 1932 needs to be entered. 4-18 Strata DK40 Programming Manual Spring 1999...
Page 265: Program 46-6~8 Toll Restriction Allowed/Denied Local Codes Assigned By Class
# button. 8# = Display allowed codes in memory (press # to scroll) Processor Toll Restriction Class DK40 (Check one) Allowed Denied Class: DATA = Local Codes 4-19 Strata DK40 Programming Manual Spring 1999...
Page 266 Program 46-6~8 Toll Restriction Allowed/Denied Local Codes Assigned by Class (Check one) Allowed Denied Class: DATA = Local Codes (Check one) Allowed Denied Class: DATA = Local Codes (Check one) Allowed Denied Class: DATA = Local Codes 4-20 Strata DK40 Programming Manual Spring 1999...
Page 267: Program 46-6 ~ 8 Overview
100 (operator calls) 100 needs to be entered. Important! Always be sure to provide access to emergency numbers such as 999 & 112. 4-21 Strata DK40 Programming Manual Spring 1999...
Page 268: Program 47 Toll Restriction Exception Codes (Tables 01~08)
81, 01932-83, 01932-84 etc. As the Exception table could contain a Local code all digits that are to be dialled must be entered including the leading '0' as not all local numbers start with a '0'. 4-22 Strata DK40 Programming Manual Spring 1999...
Page 269: Program 48 Station Toll Restriction Classification (Day Mode)
Port Range Class DK40 000~027 028~039 Ports Ports Tie Lines Station Port Digit Station Digit Station Digit Station Port Port Restriction Restriction Port Restriction Restriction Restriction Restriction Code Code Code Code Code Code 4-23 Strata DK40 Programming Manual Spring 1999...
Page 270: Program 48 Overview
Class 4 level of restriction. Class 4 STD, International and Local code restrictions are defined in Program 46, and the exception code table is defined Program 46-41. 4-24 Strata DK40 Programming Manual Spring 1999...
Page 271: Program 49 Station Toll Restriction Classification (Night Mode)
Port Range Class DK40 000~027 028~039 Ports Ports Tie Lines Station Port Digit Station Digit Station Digit Station Port Port Restriction Restriction Port Restriction Restriction Restriction Restriction Code Code Code Code Code Code 4-25 Strata DK40 Programming Manual Spring 1999...
Page 272: Program 49 Overview
Class 2 level of restriction. Class 2 STD, International and Local code restrictions are defined in Program 46, and the exception code table is defined Program 46-21. 4-26 Strata DK40 Programming Manual Spring 1999...
Page 273: Class 3 Toll Restriction
Class 4 level of restriction. Class 4 STD, International and Local code restrictions are defined in Program 46, and the exception code table is defined Program 46-41. 4-27 Strata DK40 Programming Manual Spring 1999...
Page 274 Toll Restriction Program 49 Station Toll Restriction Classification (Night Mode) 4-28 Strata DK40 Programming Manual Spring 1999...
Page 275: Lcr Features
Notifies LCR software which call routing plan is designed to handle local and special calls. Timeout after 0 (Zero) Notifies the system of the time delay to the user after dialling a 0, before a regular operator is accessed. Strata DK40 Programming Manual Spring 1999...
Page 276: Override/Exception Code Tables
Important! Always provide emergency service access for numbers such as 999. Standard telephones that are Toll Restricted should be required to use LCR to place outgoing calls. This prevents Toll Restriction defeat when the K5RCU times out. Strata DK40 Programming Manual Spring 1999...
Page 277: Lcr Exchange Line Programming Reference Table
These restrictions do apply to LCR. Refer to Program 41, to restrict stations from accessing outgoing lines, except through LCR. All stations that must use LCR for outgoing calls must be restricted from line access in this program. Strata DK40 Programming Manual Spring 1999...
Page 278: Timeout After 0 (Zero)
Program’s 50-300~319 and 50-900~919. LCR Timeout after 0 (Zero) is Dialled, Program 50-6: Notifies the system of the time delay to the user after dialling a 0, before LCR is dropped and a regular operator is accessed. Strata DK40 Programming Manual Spring 1999...
Page 279: Lcr Std/International Codes, Program 51:
55). LCR Modified Digit Tables, Program 55: There are 6 modified digits tables available with the Strata DK40 system. A Modified Digits table defines what digits if any, the system must add or delete automatically in front of the number dialled, or indeed add automatically at the end of the number dialled in order to route the call successfully.
Page 280: Program 50-1 Lcr Parameters
If LCR Speed Up is enabled, the call will automatically follow the local Route Plan 08 and override any local Toll Restriction set. In addition the ABR feature will not operate correctly. LED 03: Not Used Strata DK40 Programming Manual Spring 1999...
Page 281: Led Button 04: Dial Tone After Lcr Access
Hang up and try later to save money. Activate the Automatic Call Back feature. The appropriate line group calls the user back when a more desirable route number becomes available. LED 05 OFF: No warning tone sounds. Strata DK40 Programming Manual Spring 1999...
Page 282: Programs 50-300 ~ 319 Lcr Exception/Override Code Tables
DATA = Exception/Override Code 1 ~ 7 digits long. Enter 00 ~ 19 to indicate the Exception/Override code table number. Except/Ovr Code Table No. Record of Eception/Override Code (maximum of 7 digits per entry) Strata DK40 Programming Manual Spring 1999...
Page 283: Programs 50-300 ~ 319 Overview
The Local Call Plan handles special codes and operator calls. Of the 8 Route Plans available for LCR call processing, define one as the Local Call Plan, typically Route Plan 8 (i.e. numbers that do not begin with ‘0’) will be routed. Strata DK40 Programming Manual Spring 1999...
Page 284: Program 50-6 Lcr Dial 0 (Zero) Time-Out
0, before it drops the call from LCR, and routes it out over the local Route Plan assigned in Program 50-5. The allowed range is 04 ~ 10 seconds. Always enter two digits. Initialised data assigns an LCR dial zero time-out value of 06 seconds. 5-10 Strata DK40 Programming Manual Spring 1999...
Page 285: Program 50-900 ~ 919 Lcr Exception/Override Code Route Plan Assignment
Override/Exception Code is to follow. Except/Ovr Code Table No. Route Plan No. Program 50-900~919 Overview Enter the Route Plan Number each Exception/Override table must follow. Each table can only follow one Route Plan. 5-11 Strata DK40 Programming Manual Spring 1999...
Page 286: Route Plan Overview
Program 50-900 ~ 919 LCR Exception/Override Code Route Plan Assignment Route Plan Overview Four different programs are used in conjunction to define the separate LCR route plans. The Strata DK40 will support up to 8 route plans. They are Programs 51, 53, 54 and 55. The purpose of the plan scheme is to provide the system with directions for routing all possible calls, made by all possible users at all possible times of day.
Page 287: Overview For Programs 51~54
(The leading ‘0’ must always be Action Code: Enter 2 to add code to table. Enter 3 to delete code from table. Enter 4# to display codes in table. Processor LCR Plan Number LCR Plan Default DK40 01~08 5-13 Strata DK40 Programming Manual Spring 1999...
Page 288 Program 51 LCR Local/STD/International Codes Route Plan Assignment Plans 01~08 LCR Plan: LCR Plan: LCR Plan: LCR Plan: Data = INT/STD Code(s) Data = INT/STD Code(s) Data = INT/STD Code(s) Data = INT/STD Code(s) 5-14 Strata DK40 Programming Manual Spring 1999...
Page 289 Program 51 LCR Local/STD/International Codes Route Plan Assignment Plans 01~08 Least Cost Routing LCR Plan: LCR Plan: LCR Plan: LCR Plan: Data = INT/STD Code(s) Data = INT/STD Code(s) Data = INT/STD Code(s) Data = INT/STD Code(s) 5-15 Strata DK40 Programming Manual Spring 1999...
Page 290: Program 51 Overview
A string of dialling codes can be entered see the notes at the bottom of the System Record Sheet for the relevant procedure. You have now established which dialling codes belong to which Route Plan. 5-16 Strata DK40 Programming Manual Spring 1999...
Page 291: Program 53 Lcr Schedule Assignments For Lcr Plans
Press LED Button 01 to erase data (LED does not light). (see Legend below) Processor Program 56 LCR Station Groups Program 54 Route Definitions DK40 Start Time LCR Plan 01~08 Schedule 1~3 Action Code 5-17 Strata DK40 Programming Manual Spring 1999...
Page 292 Program 53 LCR Schedule Assignments for LCR Plans Program 54 Route Definition # (see legend above) LCR Plan Schedule Program 56 LCR Station 01~08 Group (see legend above) 1st Pick 2nd Pick 3rd Pick 4th Pick 5-18 Strata DK40 Programming Manual Spring 1999...
Page 293 Program 53 LCR Schedule Assignments for LCR Plans Least Cost Routing Program 54 Route Definition # (see legend above) LCR Plan Schedule Program 56 LCR Station 01~08 Group (see legend above) 1st Pick 2nd Pick 3rd Pick 4th Pick 5-19 Strata DK40 Programming Manual Spring 1999...
Page 294: Program 53-Lcr Route Plan Assignments
1 is not allowed. Keep in mind that the route definition number is being entered, not the Exchange line group number. The definitions i.e. which Exchange line group should be used are assigned in Program 5-20 Strata DK40 Programming Manual Spring 1999...
Page 295: Program 54 Lcr Route Definition Tables
Program 16 Exchange Line Group Program 55 Modified Digits DK40 01~08 01~06 Program 16 Exchange LCR Plan Route Definition # Line Group Program 55 Modified Digits 01~04 (see legend above) (see legend above) (see legend above) 5-21 Strata DK40 Programming Manual Spring 1999...
Page 296 Least Cost Routing Program 54 LCR Route Definition Tables Program 16 Exchange LCR Plan Route Definition # Line Group Program 55 Modified Digits 05~08 (see legend above) (see legend above) (see legend above) 5-22 Strata DK40 Programming Manual Spring 1999...
Page 297: Program 54 Overview
This allows the system to be pre-programmed with the relevant access codes for the different carriers available. Refer to Programs 55-0, 55-1 and 55-2. The system handles line groups differently, according to which modified digits table is selected. 5-23 Strata DK40 Programming Manual Spring 1999...
Page 298: Program 55 Lcr Modified Digits Tables
Deleting a pre-defined quantity of digits from the front of the number dialled (Program 55-0). Adding a pre-defined number to the front of the number dialled (Program 55-1). Adding a pre-defined number to the end of the number dialled (Program 55-2). 5-24 Strata DK40 Programming Manual Spring 1999...
Page 299: Program 55-0 Delete Number Of Digits From The Front Of Dialled Number
Enter the quantity of digits that should be deleted from the front of the number dialled for each of the Table Numbers in the Delete Digits Table. The maximum number is 10. Always make the entry two digits. 5-25 Strata DK40 Programming Manual Spring 1999...
Page 300: Program 55-1 And 2 Add Digits Before And/Or After The Dialled Number
Send Extension number Auth Code 2 Auth Code 3 Auth Code 4 Auth Code 5 Auth Code 6 Auth Code 7 Auth Code 8 Add to FRONT of Dialled Number (Program 55-1) Table 5-26 Strata DK40 Programming Manual Spring 1999...
Page 301: Program 55-1 And 2 Overview
The Authorisation Codes are entered from port 000, normally station 10 (see Program 05-6 for method of entry). 5-27 Strata DK40 Programming Manual Spring 1999...
Page 302: Program 56 Lcr Station Group Assignments
For Tie lines used to make outgoing exchange line calls use station port numbers 028 ~ 039 for Tie lines 1 ~ 12 respectively, (i.e. use station port 030 for Tie line 3). 5-28 Strata DK40 Programming Manual Spring 1999...
Page 303 Automatic Call Distribution This chapter provides ACD programming information for the Strata DK40 system and its stations. The programs specific to ACD are listed below. Program 03 PIOU, or PIOUS ACD/MIS Slot Assignments Program 09 Auto Attendant Prompt/ACD Group Assignments...
Page 304 Flexible Button Assignments for ACD Telephones (in System and Station Chapter) Program 76-2 ACD Group DDI Alpha-Tagging Assignments Star (*) programs are the newer programs, and they are located behind the program of the same name (e.g., Program *14-2 follows Program 14-2). Strata DK40 Programming Manual Spring 1999...
Page 305: Program 03 Piou, Pious Acd/Mis Slot Assignments
Important! After the complete entry of Program 03, turn the KSU power supply switch off and wait five seconds before turning it back on. This will set in memory all of the configuration data entered in Program 03. Strata DK40 Programming Manual Spring 1999...
Page 306: Program 09 Auto Attendant Prompt/Acd Group Assignments
(Menu Prompts) ACD Group Number Department, Division, Etc. Do not use digits 1, 2, and 3, unless the station numbering plan is changed. These numbers conflict with the default station [PDNs] of the system. Strata DK40 Programming Manual Spring 1999...
Page 307: Program 09 Overview
When transmission and DTMF levels are lower than normal or when the digital announcement voice frequencies match DTMF digital frequencies (talk-off), Auto Attendant efficiency may be improved with two-digit dialling options, instead of one-digit dialling options. Strata DK40 Programming Manual Spring 1999...
Page 308: Program *09 Acd Group Tie Line Digit Assignments (070~077)
Program *09 assigns tie line incoming digits to a particular ACD Group. Related Programs If the digits assigned to the group are sent to the Strata DK40 System on any incoming tie line call, the call is directed to the assigned ACD Group...
Page 309: Program 10-4 Acd Parameters
Agent receives Supervisor Monitor Agent does not receive Supervisor Monitor Tone/LCD display when being monitored Tone/LCD display when being monitored ACD Mode: Most idle Agent receives ACD Mode: Next Available Agent receives next call next call Strata DK40 Programming Manual Spring 1999...
Page 310: Program 10-4 Overview
ACD Group’s call waiting queue is immediately diverted to either the Overflow-Queue-Point destination (set in Program 14-5) or to the End-of-Shift destination (set in Program 14-6), depending on the status of Program 10-4 LED 04 (see Flowchart 6-6). Strata DK40 Programming Manual Spring 1999...
Page 311: Program *10 Acd Group Ddi Ringing Assignments
Enter ACD Tag Number (0~9) Processor ACD Groups ACD Gp Tags DK40 01~08 ACD Group Tag No. DDI Digits ACD Group Tag No. DDI Digits ACD Group Tag No. DDI Digits ACD Group Tag No. DDI Digits Strata DK40 Programming Manual Spring 1999...
Page 312: Program *10 Overview
Notes 1. ETSI may send the full CPN, in this case match the last 3 or 4 digits. 2. Additional DDI numbers can be entered using Program *11 and assigning the logical trunk number to ring the ACD groups using Program 14-0. 6-10 Strata DK40 Programming Manual Spring 1999...
Page 313: Program 11 Acd Timing Assignments
Call Call to Music Queue Ring before Waiting Waiting Alarm Disconnect Timer Group Overflow Agent Wrap-up Announce Alarm Alarm Guard of ACD Call Timer Timer Timer Timer Timer 1 Timer 2 Timer Timer 6-11 Strata DK40 Programming Manual Spring 1999...
Page 314: Program 11 Overview
If the outside caller hangs up while the incoming call is connected to the RBT timer, the call is abandoned and is not considered as an answered call. No answer supervision is sent from the Strata DK40 System. Calls abandoned after the call is sent to the first announcement will be considered as answered.
Page 315: Code 5: Music Timers 1, 2, And 3
If the number of calls in the ACD queue still exceeds the queue size (set in Program 14-71, 72, or 73) after the Alarm Guard Timer expires, the alarm sounds again on the Supervisor telephone. 6-13 Strata DK40 Programming Manual Spring 1999...
Page 316: Code 9: Call Disconnect Timer
255 sec. is 4 minutes and 15 seconds. Code 9 is not relevant in the UK as all exchanges have the facility to send AR/CPC (Disconnect Clear) from the exchange, (Digital Trunks will also send a ‘Clear’ message. 6-14 Strata DK40 Programming Manual Spring 1999...
Page 317: Program 14-0 Loop Start Line Direct To Acd Group Assignments
Light Button/LEDs of Exchange lines that should be assigned to the ACD Group. ACD Group No. Press 6FUROO to advance or 3DJH to go back. Processor ACD Group Number Exchange Line Range DK40 01~08 001~012 ACD Group Exchange Line 6-15 Strata DK40 Programming Manual Spring 1999...
Page 318: Program 14-0 Overview
Tie Line Digit to ACD Group assignments and Program *10 ACD Group DDI Ringing Assignments. Also see Program 11 (Code 1~9—ACD Timing Assignments.) Note Program assignment 78-61~63 overrides Program 14-0 Exchange line assignments. 6-16 Strata DK40 Programming Manual Spring 1999...
Page 319: Program 14-1 Acd Agent Identification Code Assignments
ACD call is sent to the Agent. Auto Answer applies to direct and transferred ACD calls, but not to incoming PBX calls to the Agent [ 3'1 ] or 3RROHG /LQH *US button. 6-17 Strata DK40 Programming Manual Spring 1999...
Page 320: Program 18 Agent Names For Smis/Mis Assignments
To enter an Agent ID name or number Enter Program 18, then select the desired Agent ID Number. Enter the Agent name (eight characters maximum, see dial pad callouts below). To erase data Press LED button 01. 6-18 Strata DK40 Programming Manual Spring 1999...
Page 321: Figure 6-5 Alpha Mode
Scrolls alpha and special characters. Alpha Entry (Example): Special Character Entry: “Q” “Z” “:” “–” Alpha Entry Character Sequence “+” “/” Special Entry 1936 Character Sequence Figure 6-5 Alpha Mode 6-19 Strata DK40 Programming Manual Spring 1999...
Page 322 Program 18 Agent Names for SMIS/MIS Assignments Program 14-1 Program *14-1 Program 18 Agent Name Agent ID ACD Group Agent ID Code Auto Answer with Zip Tone (8 characters max.) Number Number (4 digits max.) 6-20 Strata DK40 Programming Manual Spring 1999...
Page 323 Program 18 Agent Names for SMIS/MIS Assignments Automatic Call Distribution Program 14-1 Program *14-1 Program 18 Agent Name Agent ID ACD Group Agent ID Code Auto Answer with Zip Tone (8 characters max.) Number Number (4 digits max.) 6-21 Strata DK40 Programming Manual Spring 1999...
Page 324 Program 18 Agent Names for SMIS/MIS Assignments Program 14-1 Program *14-1 Program 18 Agent Name Agent ID ACD Group Agent ID Code Auto Answer with Zip Tone (8 characters max.) Number Number (4 digits max.) 6-22 Strata DK40 Programming Manual Spring 1999...
Page 325: Program 14-2 Acd Supervisor Passwords
Groups by using special access codes &737;; and &738;; (where XX = ACD Group number). If a code is assigned to a non-existing ACD Group, the code can be used by a Manager (for example) to check the Agent and/or Queue Status of any ACD Group. 6-23 Strata DK40 Programming Manual Spring 1999...
Page 326: Program *14-2 Tie Line After Shift/Overflow Substitution Destinations
DATA = DDI/Tie Overflow Substitution Destination SELECT = ACD Group No. Processor ACD Group Numbers DK40 01~08 DK40 Tie Overflow Substitution Destination 000~027 Station [PDN] Program 04 Port No. ACD Group Number Destination 6-24 Strata DK40 Programming Manual Spring 1999...
Page 327: Program *14-2 Overview
Tie line calls in queue do not overflow to busy ACD Groups, Intercom numbers or [PDNs]; they remain in queue until the destination becomes idle. Call Forward No Answer will occur if set on the destination assignment. 6-25 Strata DK40 Programming Manual Spring 1999...
Page 328: Program 14-3 Announcement/Music Port And Queue Pattern
Enter the announcement number (1~3) of the first announcement that should repeat to calls in Code 5 queue. Code 1 Code 2 Code 3 Code 4 Code 5 Group Announcement Announcement Announcement Music Source Repeat Number 1 Port 2 Port 2 or 3 Port Port Announcement No. 6-26 Strata DK40 Programming Manual Spring 1999...
Page 329: Program 14-3 Overview
(Program 11-9). The queue pattern can be set to repeat or not repeat announcements, depending on the options set in Program 14-5 (see Flowcharts 6-8~6-10, later in this chapter). 6-27 Strata DK40 Programming Manual Spring 1999...
Page 330: Figure 6-6 Acd Queue Announcement And Music Patterns
Go back to repeat announcement 1, 2 or 3 assigned in Code 5 above, no 1940 in (Program 14-5XX3). overflow point OP0 in Program 14-5XX0. XX=ACD Group Figure 6-6 ACD Queue Announcement and Music Patterns 6-28 Strata DK40 Programming Manual Spring 1999...
Page 331: Program 14-4 Queue Time Out Overflow Destination
000~027 Station (See [PDN] Port Range) Port Range 301~308 ACD Group Auto Attendant (DK Built-in) Normal Exchange line; Ring assignments not including delayed ringing assignments ACD Group No. Overall Queue Time Out Destination 6-29 Strata DK40 Programming Manual Spring 1999...
Page 332: Program 14-4 Overview
[DN] or another ACD Group in Program 14-4 as the overflow point. If it is required to route “Queue Time Out” overflow calls to a Voice Mail box (see the Program 14-6 record sheet). 6-30 Strata DK40 Programming Manual Spring 1999...
Page 333: Program 14-5 Overflow Point And Ring No Answer Routing Destination
See [PDN] Port Range Station [PDN] Program 04 Port No. 301~308 ACD Group Auto Attendant (DK Built-in) Normal Exchange line; Ring assignments not including delayed ringing assignments Overflow RNA and Overflow Point Group No. Point Destination 6-31 Strata DK40 Programming Manual Spring 1999...
Page 334: Program 14-5 Overview
Program 14-5 for delay ring. If the overflow destination is the Strata DK40 System built-in AA, calls will always exit queue when the overflow point is reached – even if the AA is busy. If the call(s) should remain in queue until the busy overflow destination becomes idle assign the overflow destination as a [DN] (000~027) or ACD Group (01~08) in Program 14-5.
Page 335 (see Program 10-4 LED 04). ACD calls that ring Agent telephones and are not answered route to the destination set in Program 14-5 (see Flowchart 6-7). 6-33 Strata DK40 Programming Manual Spring 1999...
Page 336: Overflow Operation
Set overflow point to “0” and the destination to the desired Ring No Answer port (Program 14-5XX-0-XXX). Set overall queue overflow time (Program 11-1) and the overall queue overflow destination (Program 14-4XX-YYY) as appropriate for overflow or no-overflow. 6-34 Strata DK40 Programming Manual Spring 1999...
Page 337: Program 14-6 After Shift Service Destination
See [PDN] Port Range Station [PDN] Program 04 Port No. 301~308 ACD Group Auto Attendant (DK Built-in) Normal Exchange line; Ring assignments not including delayed ringing assignments ACD Group No. After Shift Destination 6-35 Strata DK40 Programming Manual Spring 1999...
Page 338: Program 14-6 Overview
During normal operation, the announcement port will play messages to callers in queue; during the After Shift mode, calls will forward from the announcement port to the After Shift Voice Mail box. This operation is also allowed for Programs 14-4 and 14-5 assignments. 6-36 Strata DK40 Programming Manual Spring 1999...
Page 339: Program 14-71 Queue Size For Alarm, Immediate Assignments
ACD queue exceeds the number set in this program. Program 14-8 DATA must be set to “1” if using this option (See “Program 14-8 Alarm Pattern Assignments” for more information). 6-37 Strata DK40 Programming Manual Spring 1999...
Page 340: Program 14-72 Queue Size For Alarm 1
ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-6. Program 14-8 DATA must be set to “2” if using this option (see Program 11-6 and See “Program 14-8 Alarm Pattern Assignments” for more information). 6-38 Strata DK40 Programming Manual Spring 1999...
Page 341: Program 14-73 Queue Size For Alarm 2
ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-7. Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and See “Program 14-8 Alarm Pattern Assignments” for more information). 6-39 Strata DK40 Programming Manual Spring 1999...
Page 342: Program 14-8 Alarm Pattern Assignments
SELECT = 8 SELECT = ACD Group No. None Immediate Alarm (Program 14-71) Alarm Timer 1 and 2 (Program 14-72, 11-6 Program 14-73, 11-7) Processor ACD Group Numbers DK40 01~08 ACD Group No. Alarm Pattern 6-40 Strata DK40 Programming Manual Spring 1999...
Page 343: Program 14-8 Overview
Alarm 2 may be set to alert the Supervisor when ten calls are in queue for five minutes. Once alarm 2 is activated, Alarm 1 is inactive until Alarm 2 thresholds are no longer exceeded. Alarm 1 is an interrupted beeping tone; Alarm 2 is a continuous beeping tone. 6-41 Strata DK40 Programming Manual Spring 1999...
Page 344: Program 14-9 Work Unit Assignments
STRK DIAL”. The Agent must enter the number of digits assigned in this program to allow a work unit peg to be sent to SMIS. Any number of digits entered (even if less than assigned in this program) will be sent to SMDR when the ACD call is ended. 6-42 Strata DK40 Programming Manual Spring 1999...
Page 345: Program 15 Assigning Exchange Line Attributes
Code 2: Line Pulse (DP) Rate If a line is assigned DP signalling, the rate can be either 20 or 10 pulses per second (PPS). Some local exchange do not reliably accept 20 PPS. 6-43 Strata DK40 Programming Manual Spring 1999...
Page 346: Code 3: Automatic Release (Ar) From Hold/Transfer
1~15 seconds after the outside party hangs up). The system sends D Tone to voice mail ports to drop the ports when AR/CPC is detected. The Strata DK40 system disconnects a loop start Exchange line voice call and displays “CO LINE HANG UP” on the station’s LCD anytime the AR/CPC signal is detected and the Exchange line has Programs 15-0 and 15-3 enabled.
Page 347: Program 17 Tie Line Options
Turn LED 02 on if a wink start is required for the TIE Line. If an immediate start is required then leave the LED off. LED 01: Page/Handsfree Answerback The External Page and Handsfree Answerback features can be optionally activated for each TIE line. Note This option is not applicable for ACD. 6-45 Strata DK40 Programming Manual Spring 1999...
Page 348: Program 35 Station Class Of Service
Notes Exchange line or internal calls that appear on the [DN] buttons will automatically hold when accessing another line. Toshiba recommends that the 5HOHDVH DQG $QV button be provided via Program 39 to telephones programmed for Auto Hold. 6-46 Strata DK40 Programming Manual Spring 1999...
Page 349: Led 17: Continuous Dtmf Tones Off
ON to receive the voice mail message waiting indication. LED 01: LCD Display This option should be used (LED 01 ON) for all stations (even non-LCD), unless it is desired to disable the station's LCD and message waiting functions. 6-47 Strata DK40 Programming Manual Spring 1999...
Page 350: Program 39 Flexible Button Assignments For Acd Telephones
Processor [PDN] Port Range DK40 000~027 Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left column, since these button names are used in the ACD Agent and Supervisor Guides. ACD Feature Program Program on...
Page 351 Program these speed dial buttons on the #404XX Supervisor’s telephone to enable quick access to Queue Status, Agent Status, and one-touch Supervisor log in. Agent [PDN] + (XX = ACD Group 01~08) Status #405XX 6-49 Strata DK40 Programming Manual Spring 1999...
Page 352: Program 39 Overview
System 600~ System Speed Dial Codes by processor. Program 39 Overview This program assigns ACD Agent and Supervisor buttons for Toshiba digital and/or electronic telephones. All other button codes (see Program 39 Record Sheet in Chapter 3— Record Sheets in this manual) are allowed on Agent and Supervisor telephones. Telephones can be programmed with both Agent and Supervisor buttons to enable dual functions, however, a telephone cannot function as a Supervisor and Agent station simultaneously.
Page 353: Related Programs
Program 38 should be run before entering Program 39. Flexible feature buttons are assigned to telephones on a button-by-button basis with Program 39. (See the System Record Sheet for details.) WARNING! Running Program 38 after Program 39 will erase all option codes selected in Program 39. 6-51 Strata DK40 Programming Manual Spring 1999...
Page 354: Program 76-2 Acd Group Ddi Alpha-Tagging Assignments
Enter the two digit group and tag number to have how to enter the Alpha-tag an Alpha-tag assigned. Copy this page for more ports/groups Gp No. Tag No. Alpha Tag (16 Characters Max.) 6-52 Strata DK40 Programming Manual Spring 1999...
Page 355 Program 76-2 ACD Group DDI Alpha-Tagging Assignments Automatic Call Distribution Gp No. Tag No. Alpha Tag (16 Characters Max.) Gp No. Tag No. Alpha Tag (16 Characters Max.) Gp No. Tag No. Alpha Tag (16 Characters Max.) 6-53 Strata DK40 Programming Manual Spring 1999...
Page 356 Program 76-2 ACD Group DDI Alpha-Tagging Assignments Gp No. Tag No. Alpha Tag (16 Characters Max.) Gp No. Tag No. Alpha Tag (16 Characters Max.) Gp No. Tag No. Alpha Tag (16 Characters Max.) 6-54 Strata DK40 Programming Manual Spring 1999...
Page 357: Progam 76-2 Overview
Alpha-Tag will be presented on the display of the Agent telephone when ringing with any incoming (new or transferred) DDI line call. Important! A space must not be used as one of the characters. Toshiba strongly recommend a hyphen (-) is used in the place of a space.
Page 358 Moves cursor to left Changes from Numeric to Alpha Mode and vice versa Scrolls alpha and special characters Alpha Entry (Example): Special Character Entry: – Alpha Entry Character Sequence Special Entry Character Sequence 6-56 Strata DK40 Programming Manual Spring 1999...
Page 359: Acd Group Call Routing
Auto Attendant, routed from go to ACD Flowchart 6-2. set in Program 11-4 or until another ACD group because all agents an agent becomes idle. are unavailable or in After Shift 0875 Mode? 6-57 Strata DK40 Programming Manual Spring 1999...
Page 360: Flowchart
The call exits queue and rings the busy overflow destination as soon as the destination goes idle. 2. “Overflow” means the call will exit an ACD queue and busy override or mute ring the busy destination. 3. System [DNs] include: Program 04 [PDNs]. 6-58 Strata DK40 Programming Manual Spring 1999...
Page 361: Flowchart
Call connects to the DK Ring an idle agent in the Auto Attendant calls overflow group or idle system routed per AA assignment Ring the idle system [DN] Idle [DN] Program 14-5. programs. assigned in Program 14-2. 6-59 Strata DK40 Programming Manual Spring 1999...
Page 362: Acd Overflow Point
[DN], assigned in Busy Program 14-2 busy or idle? Call connects to the DK Ring the idle system [DN], Idle AA, call routed per AA assigned in Program 14-2. assignment programs. 0877 6-60 Strata DK40 Programming Manual Spring 1999...
Page 363: After Shift Operation
(Program 11-9) expires. ground/loop lines to 0878 Programs 81~89 [DNs] and tie lines to Program * 14-2 System [DNs]* assigned to this Group. 6-61 Strata DK40 Programming Manual Spring 1999...
Page 364: All Agents Unavailable Operation
Strata DK disconnect timer set in Program 11-9 expires and lines to Program 81 ~ 89 the group. releases the call. [DNs] and tie lines to Program * 14-2 system [DN]* assigned to this group. 0879 6-62 Strata DK40 Programming Manual Spring 1999...
Page 365: Agent Telephone Ring No Answer Operation
[DN], pattern in Programs 81~89 [DN]; or, if tie port assigned. line, to the system [DN] assigned in Program 14-2. 0880 6-63 Strata DK40 Programming Manual Spring 1999...
Page 366: Acd Queue Pattern Configuration - One Announcement Only
Program 11-51 continuous announcement/music. an agent goes idle. expires? music. the call overflows when the overflow timer in Program 11-1 expires. the caller hangs up. the disconnect timer in Program 11-9 expires. 0881 6-64 Strata DK40 Programming Manual Spring 1999...
Page 367: Acd Queue Pattern Configuration - Two Announcements
Repeat first and second announcment and music until: expires? an agent goes idle. the call overflows when the overflow timer in Program 11-1 expires. 0847 the caller hangs up. the disconnect timer in program 11-9 expires. 6-65 Strata DK40 Programming Manual Spring 1999...
Page 368 The caller will continue to hear uninterrupted music until the call exits queue. The call will exit queue when: an agent goes idle. the call overflows when the overflow timer in Program 11-1 expires. the caller hangs up. the disconnect timer in Program 11-9 expires. 6-66 Strata DK40 Programming Manual Spring 1999...
Page 369: Acd Queue Pattern Configuration - Three Announcements
The call will attempt to overflow per ACD Program 11-53 music Flowchart 6-4 at this point in queue. timer expires? 1st, 2nd, and 3rd In Program 14-5, set Overflow overflow point data to “0”. point 3 0882 6-67 Strata DK40 Programming Manual Spring 1999...
Page 370 Automatic Call Distribution Program 76-2 ACD Group DDI Alpha-Tagging Assignments 6-68 Strata DK40 Programming Manual Spring 1999...
Page 371 A 25-pair connector typically used on a multi-button telephone set for Connector interfacing cables to many electronic key and PBX systems. DK Admin Toshiba's customer database programming and upload/download software package for Strata DK systems. Background Music—Allows customer-supplied music to be sent to telephone speakers and external speakers.
Page 372 LCD display. DKSUB40 Strata DK40 Base Key Service Unit (KSU) with power supply and battery charger. Equipped with eight digital telephone circuits built-in, and no Exchange line circuits. Includes external page interface, MOH/BGM interface, power failure transferand miscellaneous relay control.
Page 373 Electronic Telephone Interface Unit (PEKU) or a Standard Telephone/Electronic Telephone Interface Unit (PESU) equipped with an Off- hook Call Announce Subassembly (EOCU) to receive OCA, and must have three-pair wiring. GL-3 Strata DK40 Programming Manual Spring 1999...
Page 374 Exchange lines or the intercom. Off-hook Call Announce. There are two types: Handset OCA and Speaker OCA. Off-premises Station. PACU AC15 tie line unit—An optional PCB that provides the system with support for four AC15 circuits. GL-4 Strata DK40 Programming Manual Spring 1999...
Page 375 Term Definition PBTC A Toshiba-supplied cable used to connect customer-supplied batteries to a cabinet power supply in a one- or two-cabinet system for emergency reserve power for the entire system. Private Branch Exchange—Industry-standard term which refers to a telephone switch, usually on-premises, which serves an individual company, and is connected to a public telephone exchange through the Exchange Line.
Page 376 Term Definition PPTC A Toshiba-supplied adapter—An adapter that is used to connect: an SMDR device, ASCII maintenance terminal, or remote maintenance external modem. PC-TTY-CABLE A Toshiba-supplied adapter—An adapter that is used to connect: the modular SMDR, SMDI, MIS for ACD, Open Architecture (OA), maintenance ports of...
Page 377 TCOU Four-Circuit Loop Start Exchange Line Board— An optional PCB providing four loop start Exchange line circuits in the Strata DK40. (This can only be installed in the base KSU). Flexible RS-232 port which can be used for maintenance and MIS (ACD).
Page 378 GL-8 Strata DK40 Programming Manual Spring 1999...

Toshiba Strata DK40 Programming Manual

Introduction

Chapter 1 - Overview

Figure 1-1 System Record Sheet Sample

Chapter 2 - Initialisation & Test

Chapter 3 - System & Station

Quick Links

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Summary of Contents for Toshiba Strata DK40