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Sony WI-C600N Help Manual
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Sony WI-C600N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
1

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Summary of Contents for Sony WI-C600N

  • Page 1 Wireless Noise Canceling Stereo Headset WI-C600N Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone (Android 4.1 or later)

  • Page 3: Making Phone Calls

    Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to both a music player and a smartphone or mobile phone Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Disconnecting Bluetooth connection (after use) Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection...

  • Page 4: Troubleshooting

    Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on.
  • Page 5 Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 7: About Voice Guidance

    When turning off the noise canceling function and the Ambient Sound Mode: “Ambient Sound Control off” When the Google Assistant is not available on the smartphone connected to the headset even if you press the Google Assistant button on the headset: “The Google Assistant is not connected” 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 8: Checking The Package Contents

    Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7 7/8 in.))(1) Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each) The size M earbuds come attached to the headset. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 9: Replacing The Earbuds

    Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 10 When you have finished using the headset The headset has a built-in magnet for organizing the left and right units. The magnet prevents the units from getting tangled up when hanging from your neck after use. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Location and function of parts left unit Earbuds right unit Microphone Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Tactile dot The left unit has a tactile dot.
  • Page 12 Built-in Bluetooth antenna Built-in magnet Organize the left and right units with the built-in magnet. R mark NC/AMBIENT (noise canceling/Ambient Sound Mode) button N-Mark Related Topic About the indicator Checking the remaining battery charge 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 13: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on...
  • Page 14 Other Updating software Initialization completed For details, refer to “Initializing the headset to restore factory settings”. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 15: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Open the USB Type-C port cover. Connect the headset and an AC outlet.
  • Page 16 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).

  • Page 17: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time Noise canceling function/Ambient Sound Available operating Codec DSEE Mode time Noise canceling function: ON Max.
  • Page 18 By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function. Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs What you can do with "Sony | Headphones Connect"...

  • Page 19: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery charge can be heard.
  • Page 20 Furthermore, the remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio”...

  • Page 21: System Requirements For Battery Charge Using Usb

    Windows® 8.1 / Windows® 8.1 Pro Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) macOS (version 10.10 or later) Design and specifications are subject to change without notice. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 22: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 23: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 24: How To Make A Wireless Connection To Bluetooth Devices

    Connecting the headset to a registered (paired) device Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 25 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect" app help guide.

  • Page 26: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 27 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, the pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 28 Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 29: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator continues to flash blue after you release your finger from the button. You will hear a voice guidance “Power on”.
  • Page 30 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.
  • Page 31 Help Guide Wireless Noise Canceling Stereo Headset WI-C600N One-touch connection (NFC) with an Android smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android 4.1 or later.
  • Page 32 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 33 “Power off”, the blue indicator turns off, and the headset powers off. The time when the power turns off can be changed in the “Sony | Headphones Connect” app. For more details, refer to the "Sony | Headphones Connect" app help guide.

  • Page 34: Switching The Device By One Touch (Nfc)

    When an NFC-compatible smartphone that is connected to the headset is touched by another NFC-compatible Bluetooth headset or Bluetooth speaker, the headset is disconnected and the smartphone connects to the Bluetooth device that touched it. Note Unlock the smartphone screen in advance if it is locked. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 35: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 36 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 37 Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 38: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the blue indicator continues to flash after you release your finger from the button. You hear the voice guidance “Power on”.
  • Page 39 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.

  • Page 40: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 41 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. Select [WI-C600N], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth...
  • Page 42 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 43: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with a computer (Windows 8/Windows 8.1) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 44 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WI-C600N], then click [Pair].
  • Page 45 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 46 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 47: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 48 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 50 Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time.
  • Page 51 If [WI-C600N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Click the speaker icon in the upper right part of the screen and select [WI-C600N]. Now you are ready to enjoy music playback on your computer.
  • Page 52 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 53: Connecting To A Paired Computer (Windows 10)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WI-C600N].
  • Page 54 If [WI-C600N] is not displayed, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Click [Connect]. The connection is established. Hint...
  • Page 55 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.

  • Page 56: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
  • Page 57 Right-click [WI-C600N]. If [WI-C600N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 58 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.
  • Page 59 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 60: Connecting To A Paired Computer (Windows 7)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-C600N] of [Devices].
  • Page 61 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.
  • Page 63 Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Connecting to a paired computer (Mac) Compatible OS macOS High Sierra (version 10.13) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
  • Page 64 (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.
  • Page 65 As for the operations on your computer, refer to the operating instructions supplied with your computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 66: Pairing And Connecting With Other Bluetooth Devices

    Check that the blue indicator repeatedly flashes 2 times in a row. You will hear a voice guidance “Bluetooth pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-C600N] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 67 Note When registering a device (pairing), either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 68: Connecting To A Paired Bluetooth Device

    (A2DP). Note When connecting, either [WI-C600N] or [LE_WI-C600N] or both are displayed on the connecting device. If both or [WI-C600N] are displayed touch [WI-C600N], or touch [LE_WI-C600N] if [LE_WI-C600N] is displayed.
  • Page 69 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 70: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. When using the Google Assistant, the headset cannot make a multipoint connection. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 71: Connecting The Headset To 2 Android Smartphones

    On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WI-C600N]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 72 Note When using the Google Assistant, the headset cannot make a multipoint connection. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 73: Connecting The Headset To An Android Smartphone And An Iphone

    On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: When only connecting to a media audio (A2DP) Touch [Settings] - [Bluetooth] - the setting icon next to [WI-C600N]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 74 When using the Google Assistant, the headset cannot make a multipoint connection. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 75: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 76 Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 77 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function Using the AI noise canceling function 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 78: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all when the operations described above are performed. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 79 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 80 Do not cover the headset microphone with your hand. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand from the headset microphone. A: Microphones Related Topic Using the noise canceling function Using the AI noise canceling function 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 81: Using The Noise Canceling Function

    The noise canceling function/Ambient Sound Mode: OFF The noise canceling function: ON/Ambient Sound Mode: OFF Hint You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony | Headphones Connect" app. Note If the NC/AMBIENT button is set as the Google Assistant button, the noise canceling function cannot be switched by pressing the NC/AMBIENT button.
  • Page 82 About voice guidance Turning on the headset What is noise canceling? Using the AI noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 83 Suitable for relatively quiet and wide-range noise. Mainly effective for office and office equipment noise. Note The noise canceling mode returns to NC Mode A when: the noise canceling function is turned off, then turned on again. the headset is turned off, then turned on again. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 84: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony | Headphones Connect"...
  • Page 85 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, change the settings from Normal mode to Voice mode with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
  • Page 86 About the sound quality mode The following two sound quality modes can be selected during Bluetooth playback. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 87: Supported Codecs

    SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 88: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 89 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 90: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 91 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 92: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 93 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 94 If your smartphone is an iPhone/iPod touch, open the Google Assistant app. If your smartphone is an Android smartphone, skip this step. Open the "Sony | Headphones Connect" app, and set the NC/AMBIENT button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 95 If the NC/AMBIENT button is set as the Google Assistant button, the voice assist function (Google app) is not available. The Google app cannot be activated when you say “Ok Google” even when the Android smartphone’s “Ok Google” setting is on. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 96: Using The Voice Assist Function (Siri)

    Siri is deactivated. After activating Siri, when a certain time has passed without requests, Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey Siri” setting is on. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 97 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 98 WI-C600N Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 99 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 100: Cleaning The Unit

    Do not place cards with magnets in the vicinity of the headset. This product has magnets. Placing cards with magnets in the vicinity of the product may affect the magnetism of the card and render it unusable. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 101 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 102: Customer Support Websites

    Customer support websites For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: https://www.sony.eu/support/ For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 103: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 104: The Headset Is Not Turned On

    Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 105: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 106: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 107: The Headset Cannot Be Recognized By A Computer

    There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 108 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Check that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 109 If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 110: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 111 Related Topic Replacing the earbuds 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 112: Low Sound Quality

    Or you can use the computer to establish an A2DP connection. As for the operations on your Bluetooth device, refer to the operating instructions supplied with your device. 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 113 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 114: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function Using the AI noise canceling function 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 115: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 116 Finish charging before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone (Android 4.1 or later) 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 117: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 118: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 119: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 120: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...
  • Page 121 While listening to music with the headset, stop playback and press the button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 122: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WI-C600N Low voice from callers Turn up the volume of the headset and the connected device. 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 123: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the USB Type-C cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-739-218-11(1) Copyright 2018 Sony Corporation...

  • Page 124: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-739-218-11(1) Copyright 2018 Sony Corporation...

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