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TravelMate 5730/Extensa 5630 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View Icon Item Acer Crystal Eye Acer PureZone Display screen Speakers Empowering key Productivity keys Description Web camera for video communication (only for certain models).
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Touch-sensitive pointing device which functions like a computer mouse. The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function (manufacturing option). The center button serves as Acer Bio-...
Closed Front View Icon Latch 5-in-1 card reader Line-in jack Microphone jack Headphones/ speaker/line-out jack. Bluetooth communication switch Wireless communication switch Item Locks and releases the lid. Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MS PRO), and xD-Picture Card.
Optical drive eject button Chapter 1 Item lock. Connects to Acer EasyPort IV (only for certain models). Connects to a display device (e.g., external monitor, LCD projector). Connects to an Ethernet 10/100/1000-based network. Supports high definition digital video connections (only for certain models).
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Icon Item Description Emergency eject hole Ejects the optical drive tray when the computer is turned off. Note: Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off. Chapter 1...
Rear View Icon Chapter 1 Item USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera). USB 2.0/ e SATA Connects to USB 2.0 or eSATA devices port (only for certain models). Note: If you plug an eSATA device you will have three USB ports available in the mean time Modem Connects to a phone line.
Bottom View Icon Hard disk bay Acer DASP (Disk Anti-Shock Protection) Ventilation slots Memory compartment Battery lock Battery release latch Battery bay Item Description Houses the computer's hard disk (secured with screws). Protects the hard disk drive from shocks and bumps (only for certain models).
The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager.You can access the Launch Manager by clicking on Start, All Programs, and then Launch Manager to start the application.
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
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Press the left (2) and right (3) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Function Left button (2) Execute...
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Special Key (only for certain models) You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Either press < > at the bottom-right of the keyboard, or hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard.
The Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new Acer system. Activated by pressing the Empowering Key, it provides access to the following utilities: NOTE: The following content is for general reference only. Actual product specifications may vary.
Empowering Technology password You must set the Empowering Technology password to use the password protection feature of Acer eRecovery Management to protect your data. To set the Empowering Technology password: Launch Acer eRecovery Management. Click the Restore tab. Click Password settings. The Empowering Technology Password Center dialogue box pops up.
To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management.
Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Password. You will use this password to access the Personal Secure Disk (PSD). The Master Password may also be used to encrypt/decrypt files by default.
Restore system from user backup Password settings To use the password protection feature of Acer eRecovery Management to protect your data, you must first set the Empowering Technology password. To set the password, refer to the section "Empowering Technology password".
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NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management's Backup factory default to CD/DVD feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer ezDock.
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, set BIOS passwords and modify boot options. Acer eSettings Management also: Provides a simple graphical user interface for navigation. Prints and saves hardware specifications. Lets you set an asset tag for your system.
Windows Mobility Center also includes Acer-specific settings like sharing folders overview/sharing service on or off, Bluetooth Add Device (if applicable), and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: Use the shortcut key <...
Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple swipe of your finger! For more information refer to the Acer Bio-Protection help files.
Apply to confirm the new settings and click OK to complete the process. Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista.
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NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Chapter 1...
Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage CPU Fan True Value Table DTS(degree C) Fan Speed (rpm) 45-50 0-3000 55-66 0-3300 68-74 3300-3800 78-83 3800-4100 86-91 4100-4800 ° Throttling 50%: On= 99 C; OFF=93 C °...
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Memory Combinations Slot 1 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB 2048MB 2048MB 2048MB 2048MB 2048MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
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Bluetooth Interface Item Connector type Wireless Module 802.11b/g Item Chipset Data throughput Protocol Interface Hard Disk Drive Interface Item Vendor & HGST Model Name HTS542512K9SA00 BRONCO-B LF SEAGATE ST9120817AS LF TOSHIBA MK1246GSX LF WD1200BEVS- 22UST0 ML125 LF Capacity 120000 (MB) Bytes per sector Data heads...
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Optical Disc Drive Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Specification TOSHIBA SUPER-MULTI DRIVE DL 8X TS-L633A LF PIONEER SUPER-MULTI DRIVE 8X DVR-TD08RS LF PANASONIC SUPER-MULTI DRIVE DL 8X UJ-870A LF HLDS SUPER-MULTI DRIVE TRAY DL 8X GSA-T50N LF HLDS SUPER-MULTI DRIVE DL 8X GSA-T50N LF SONY SUPER-MULTI DRIVE DL 8X AD-7560S LF...
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Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker / Quantity Video Memory Item Chipset Memory size Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control System Board Major Chips Item Core logic...
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Keyboard Item Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor Battery Type Pack capacity Number of battery cell Package configuration LCD 15.4” inch Item Vendor & model name Screen Diagonal (mm) Display resolution (pixels) Pixel Pitch Pixel Arrangement Display Mode...
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System Power Management ACPI mode Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Chapter 1 Power Management All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off completely.
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Navigating the BIOS Utility There are six menu options: Information, Main, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 or F6.
Information The Information screen displays a summary of your computer hardware information. I n f o r m a t i o n M a i n C P U Ty p e : C P U S p e e d : I D E 0 M o d e l N a m e : I D E 0 S e r i a l N u m b e r : ATA P I M o d e l N a m e :...
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n f o r m a t i o n M a i n S y s t e m Ti m e : S y s t e m D a t e : S y s t e m M e m o r y : E x t e n d e d M e m o r y :...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. The hours are displayed with 24-hour format. System Date Sets the system date. System Memory This field reports the memory size of the system.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n f o r m a t i o n M a i n S u p e r v i s o r P a s s w o r d s : U s e r P a s s w o r d s : H D D P a s s w o r d i s S e t S u p e r v i s o r P a s s w o r d...
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password Is Shows the setting of the Supervisor password User Password Is Shows the setting of the user password. HDD Password Is Shows the setting of the hard disk password.
Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
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If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. P h o e n i x S e c u r e C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n B o o t p r i o r i t y o r d e r :...
Exit The Exit screen contains parameters that confirmed or discard the changes made to the parameters in the BIOS Setup Utility. P h o e n i x S e c u r e C o r e ( t m ) S e t u p U t i l i t y I n f o r m a t i o n M a i n E x i t S a v i n g C h a n g e s...
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.
Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run HDD_PW.EXE Key in “hdd_pw 15494 0”...
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Remove BIOS Password: If you key in wrong Supervisor Password for three time, “System Disabled” would display on the screen. See the image below. Chapter 2...
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If you need to solve BIOS password locked problem, you can run BIOS_PW.EXE Key in “bios_pw 14452 0” Choose one upper-case string Reboot the system and key in “qjjg9vy” or “07yqmjd” to BIOS user password. Chapter 2...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Hex screwdriver...
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Place the system on a flat, stable surface.
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack Turn base unit over. Slide the battery lock/unlock latch to the unlock position. Slide and hold the battery release latch to the release position. Then remove the battery from the main unit. Chapter 3...
Removing the PC and ExpressCard dummy cards Press the eject button to pop out the button. Press it again to pop out the PC dummy card. Remove the PC dummy card from the slot. Chapter 3...
Push the ExpressCard dummy card all the way in to eject it. Pull it out from the slot. Removing the Lower Cover See “Removing the Battery Pack” on page 56. Remove the six captive screws securing the lower cover. Chapter 3...
Use a plastic screw driver to carefully pry open the lower cover. Remove the lower cover from the lower case. Removing the DIMM See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59.. Push out the latches on both sides of the DIMM socket to release the DIMM. Chapter 3...
Remove the DIMM module. Removing the WLAN Board Modules See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. Disconnect the antenna cables from the WLAN board. NOTE: There are 2 antenna cables connected to the WLAN board. The Black antenna cable is connected to MAIN connector and the White antenna cable is connected to AUX connector.
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Remove the Gray antenna that is taped to the WLAN board and move the antenna cables away from the WLAN board. Remove the two screws (B) on the WLAN board to release the WLAN board. Step Size (Quantity) M2 x L4 (2) Detach the WLAN board from the WLAN socket.
Removing the Hard Disk Drive Module See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. Remove the one screw (B) securing the hard disk drive module. Step Size (Quantity) M2 x L4 (1) Using the plastic tab, slide the hard disk drive module away from the connector;...
Remove the two screws (E) securing the hard disk to the bracket and remove the hard disk from the bracket. Step Size (Quantity) M3 x L4 (2) Removing the Optical Drive Module See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover”...
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Remove the one screw (C) from the bottom panel. Step Size (Quantity) M2.5 x L6 (1) Use a screw driver to carefully push the odd drive tray out as shown. Slowly pull out the odd module from the odd drive bay. Chapter 3 Color Torque...
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Remove the one screw (A) securing the locker bracket and remove the locker bracket from the optical disk drive module. Step Size (Quantity) Color Torque M2 x L3 (1) Silver 1.6 kgf-cm Chapter 3...
Main Unit Disassembly Process Main Unit Disassembly Flowchart MAIN UNIT DISASSEMBLY POWER BOARD Bx2, Dx2 C x 14 H x 2 B x 2 MODEM SPEAKER BOARD MODULE MODULE Screw List Item Screw M2 x L3 M2 x L4 M2.5 x L5 M2 x L8 M2 x L3 M2 x L3...
Removing the Middle Cover See “Removing the Battery Pack” on page 56. Use a plastic screw driver to pry loose the side of the middle cover. Carefully pry loose the middle cover from the latches securing it and turn it over on the keyboard to gain access to the cable connected to the power board.
Removing the Power Board See “Removing the Battery Pack” on page 56. See “Removing the Middle Cover” on page 68. Chapter 3...
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Remove the one screw (A) securing the power board to the middle cover. Step Size (Quantity) M2 x L3 (1) Release the power board from the latches and remove it from the middle cover. Color Torque Silver 1.6 kgf-cm Chapter 3...
Removing the Keyboard See “Removing the Battery Pack” on page 56. See “Removing the Middle Cover” on page 68. Remove the two screws (A) securing the keyboard. Step Size (Quantity) M2 x L3 (2) Carefully pry loose the keyboard and turn it over on the touchpad area. Chapter 3 Color Torque...
Disconnect the keyboard cable from the main board to remove the keyboard. Removing the Heatsink Fan Module See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. Disconnect the heat sink fan connector from the main board. Chapter 3...
Remove the two screws (B) securing the heatsink fan module in place. Step Size (Quantity) M2 x L4 (2) Carefully lift up the heatsink fan module. Removing the CPU and VGA Heatsink Module See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover”...
Remove the four screws securing the VGA board heatsink module (Discrete Model only) and the five screw securing the CPU heatsink module. Carefully remove the heatsink module from the system. Removing the CPU See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover”...
Using a flat screwdriver, turn the CPU socket latch counter-clockwise to release the CPU. Lift up carefully to remove the CPU. NOTE: When installing the CPU, make sure to install the CPU with PIN 1 at the corner as shown. Removing the VGA Board (Discrete Model only) See “Removing the Battery Pack”...
See “Removing the Heatsink Fan Module” on page 72. See “Removing the CPU and VGA Heatsink Module” on page 73. Remove the two screws (B) securing the VGA board to the main board. Step Size (Quantity) M2 x L4 (2) Remove the VGA board from the main board.
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Turn over the system and remove the two screws (B) from the bottom of the left and right hinges. Step Size (Quantity) M2.5 x L6 (2) Carefully pull out the wireless antenna cables from the hole and release the cables from the latches. 10.
11. Remove the two screws (D) from the left and right hinge of the LCD module. Step Size (Quantity) M2 x L8 (2) 12. Carefully remove the LCD module from the base unit. NOTE: When connecting the cable back to the unit, please note that the cable should be routed well. Separating the Upper Case from the Lower Case See “Removing the Battery Pack”...
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13. See “Removing the CPU” on page 74. 14. See “Removing the VGA Board (Discrete Model only)” on page 75. 15. See “Removing the LCD Module” on page 76. 16. Disconnect the touchpad cable from the TPAD1 connector on the main board. 17.
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18. Disconnect the launch board cable from the SWITCHCN1 connector on the main board. Chapter 3...
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19. Disconnect the speaker cable from the INTSPK1 connector on the main board. 20. Remove the fourteen screws (14 x C) from the bottom panel. Step Size (Quantity) Color Torque 1~14 M2.5 x L5 (14) Black 2.5 kgf-cm 21. Turn the unit over and gently remove the upper case from the lower case. Chapter 3...
Removing the Speaker Module See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover” on page 59. See “Removing the DIMM”...
18. Remove the left and right speaker modules from the upper case. Removing the Launch Board See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover”...
17. Remove the one screw (1 x A) securing the launch board module. Step Size (Quantity) M2 x L3 (1) 18. Remove the launch board module from the upper case. Removing the Fingerprint and Touchpad Module See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card”...
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14. See “Removing the VGA Board (Discrete Model only)” on page 75. 15. See “Removing the LCD Module” on page 76. 16. See “Separating the Upper Case from the Lower Case” on page 78. 17. Disconnect the touchpad cable from the touchpad board. 18.
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19. Remove the three screws (2 x F, 1 x A) securing the bracket to the upper case. Step Size (Quantity) M2 x L3 (2) M2 x L3 (2) 20. Remove the touchpad bracket. Color Torque Silver 1.6 kgf-cm Silver 1.6 kgf-cm Chapter 3...
21. Remove the fingerprint board module. 22. Carefully pry loose and remove the touch pad board. WARNING:The touchpad board is glued to the upper case, only remove the touchpad board if it is defective. Removing the Modem Board See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card”...
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See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover” on page 59. See “Removing the DIMM” on page 60. See “Removing the WLAN Board Modules” on page 61. See “Removing the Hard Disk Drive Module” on page 63. See “Removing the Optical Drive Module”...
19. Disconnect the cable from the modem board. Removing the USB Board Module See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover”...
17. Remove the one screw (B) securing the USB board to the lower case. Step Size (Quantity) M2 x L4 (1) 18. Lift the USB board and disconnect the cable from USBCN1 on the USB board. Removing the Main Board See “Removing the Battery Pack”...
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14. See “Removing the VGA Board (Discrete Model only)” on page 75. 15. See “Removing the LCD Module” on page 76. 16. See “Separating the Upper Case from the Lower Case” on page 78. 17. See “Removing the Modem Board” on page 87. 18.
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21. Remove the three screws (B) securing the main board in place. Step Size (Quantity) Color Torque M2 x L4 (3) Silver 1.6 kgf-cm 22. Carefully remove the main board. Chapter 3...
Removing the LCD Bezel See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover” on page 59. See “Removing the WLAN Board Modules”...
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11. Carefully pry open the LCD bezel and place the bezel on top of the LCD panel. 12. Disconnect the microphone cable and remove the bezel from the LCD panel. Chapter 3...
Removing the LCD module with the Brackets See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover” on page 59. See “Removing the WLAN Board Modules”...
12. Remove the LCD with the brackets from the back cover. Removing the FPC Cable See “Removing the Battery Pack” on page 56. See “Removing the SD dummy card” on page 57. See “Removing the PC and ExpressCard dummy cards” on page 58. See “Removing the Lower Cover”...
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12. Detach any adhesive tapes and any cable that is glued to the LCD panel. Chapter 3...
13. Disconnect the FPC cable from the LCD panel. Removing the LCD Brackets See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. See “Removing the WLAN Board Modules” on page 61. See “Removing the Keyboard” on page 71. See “Removing the Middle Cover”...
10. Remove the four screws (4 x B) securing the left and right LCD brackets to remove the brackets. Step Size (Quantity) M2 x L4 (4) Removing the Antennas See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. See “Removing the WLAN Board Modules”...
10. Remove the tapes together holding the antenna in place. NOTE: There is no need to remove the antenna unless you really need to replace it. Removing the Web Camera See “Removing the Battery Pack” on page 56. See “Removing the Lower Cover” on page 59. See “Removing the WLAN Board Modules”...
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Remove the Web camera from the back cover. Chapter 3...
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the diagnostic program (please refer to main board. Go to the diagnostic memory in the test items.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn...
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Error Message List Error Messages System timer error Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
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Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Phoenix BIOS Beep Codes Code 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 1-4-1-1 Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
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Code 2-1-2-3 2-2-3-1 Chapter 4 Beeps POST Routine Description Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM...
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Code Beeps POST Routine Description Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller...
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Code Code Chapter 4 Beeps POST Routine Description Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler...
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Code Beeps Boot to Mini DOS Clear Huge Segment Boot to Full DOS Chapter 4...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error The system doesn’t power-off. Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
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Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices.
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Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work. Modem-Related Symptoms Symptom / Error Internal modem does not work correctly. NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 122. Action in Sequence Reconnect touchpad cable.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 105.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for TravelMate 5730 Series. TravelMate 5730 Series provide one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Hardware...
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
TravelMate 5730 Series Exploded Diagram Chapter 6...
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BT MOD FOXCONN BCM2045 V2 WLAN 802.11ABGN SHIRLEYPEAK1*2 VGA MXM CARD NVIDIA 9PGSHM DDRIII 512MB W/HDCP (MSI MADE) VGA CARD NB9P-GS/512M GDDR3 BIWA MINI SENSOR BD 07522-2M EIGER PD FP BD WITH MINI (D) Acer Part No. RT.22700.011 RT.22700.008 AP.09003.011 AP.09001.013 AP.09001.014 AP.0900A.001 AP.06501.014...
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AFRICA BK (INDIA) POWER CORD 10A 250V SOUTH AFRICA BK (INDIA) POWER CORD 2.5A 250V AUSTRALIA POWER CORD ACA/ACNZ POWER CORD 7A 125V 2PIN JAPEN POWER CORD 7A 125V 2PIN JAPAN Acer Part No. TU.23100.015 55.AR501.005 FX.22500.022 50.AR501.002 50.AR501.005 50.AR501.006 50.AR501.003...
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LCD BEZEL 15.4" W/MICROPHONE LCD BRACKET W/HINGE LEFT LCD BRACKET W/HINGE RIGHT COMBO MODULE BLU-RAY 2X ODD SONY BD COMBO 12.7MM TRAY DL 2X BC-5500S LF W/O BEZEL SATA EXTERNAL ANTENNA SET Acer Part No. 27.01518.531 27.01518.761 60.AQE01.001 23.AR501.001 23.AR501.002 42.AR501.004 42.TK901.005...
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12.7MM TRAY DL 8X AD-7560S LF W/O BEZEL SATA ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X DS-8A2S LF W/O BEZEL SATA FAN SUNON CPU HEATSINK AVC NB9 W/O FAN Acer Part No. KC.84001.DPP KC.86001.DPP KC.95001.DPP KC.94001.DTP KC.96001.DTP KU.00801.021 KU.00805.044 KU.00807.059...
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KEYBOARD 14_15KB-FV3 BLACK 89KS SLO/CRO (ASPIRE BLACK) KEYBOARD 14_15KB-FV3 BLACK E88KS RUSSIAN (ASPIRE BLACK) KEYBOARD 14_15KB-FV3 BLACK E89KS PORTUGUESE (ASPIRE BLACK) KEYBOARD 14_15KB-FV3 BLACK E89KS POLISH (ASPIRE BLACK) Acer Part No. KH.12007.014 KH.12001.032 KH.12004.007 KH.12008.019 KH.16008.022 KH.16007.016 KH.16001.029 KH.16004.002 KH.25001.011 KH.25004.001...
Model Definition and Configuration TravelMate 5730 Series Acer Model Country Part AS505 India LX.AV AS5051AN 1ANW 30C.0 WXMi LINPUSIL1 UMAC 1*512/80/ 6L/5R/ CB_bg_0.3 C_AN AS505 Indonesia LX.AV AS5051AN 1ANW 30C.0 WXMi LINPUSIN1 UMAC 1*512/80/ 6L/5R/ CB_bg_0.3 C_AN AS505 Malaysia LX.AV...
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Acer Model Country Part AS505 USA/ LX.AV 1AWX Canada - 30J.00 Canadian French AS505 USA/ LX.AV 1AWX Canada - 30J.00 Canadian French AS505 Australia/ LX.AV 1AWX 305.00 Zealand AS505 USA/ LX.AV 1AWX Canada 305.00 AS505 ACLA- LX.AV 1AWX Spanish 305.01...
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Acer Model Country Part AS505 Philippines LX.AV 1ANW 30C.0 AS505 Malaysia LX.AV 1ANW 30C.0 AS505 Thailand LX.AV 1ANW 30C.0 AS505 Thailand LX.AV 2WXM 30J.01 AS505 EMEA Belgium LX.AV 1AWX 30J.03 AS505 EMEA Middle LX.AV 1AWX East 30J.04 AS505 EMEA Middle LX.AV...
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Acer Model Country Part AS505 EMEA Eastern LX.AV 1AWX Europe 30J.03 AS505 EMEA Denmark LX.AV 1AWX 30J.02 AS505 EMEA France LX.AV 1AWX 30J.02 AS505 EMEA Germany LX.AV 1AWX 30J.02 AS505 EMEA Germany LX.AV 1AWX 30J.02 AS505 EMEA Holland LX.AV 1AWX 30J.03...
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Acer Model Country Part AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 30J.03 AS505 EMEA Portugal LX.AV 1AWX 30J.03 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.02 AS505 EMEA Turkey LX.AV 1AWX 30J.04 AS505 EMEA Switzerland LX.AV 1AWX 30J.04 AS505 EMEA LX.AV 1AWX 30J.04...
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Acer Model Country Part AS505 EMEA France LX.AV 1AWX 30J.02 AS505 EMEA Belgium LX.AV 1AWX 305.01 AS505 EMEA Middle LX.AV 1AWX East 305.03 AS505 EMEA Eastern LX.AV 1AWX Europe 305.02 AS505 EMEA Germany LX.AV 1AWX 305.02 AS505 EMEA Greece LX.AV 1AWX 305.03...
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Acer Model Country Part AS505 EMEA Holland LX.AV 1AWX 305.02 AS505 EMEA France LX.AV 1AWX 305.02 AS505 EMEA Eastern LX.AV 1AWX Europe 305.02 AS505 EMEA Spain LX.AV 1AWX 305.03 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 305.03 AS505 EMEA Eastern LX.AV...
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Acer Model Country Part AS505 EMEA South LX.AV 1AWX Africa 305.01 AS505 EMEA Norway LX.AV 1AWX 305.02 AS505 EMEA Russia LX.AV 1AWX 305.02 AS505 EMEA Sweden/ LX.AV 1AWX Finland 305.02 AS505 EMEA France LX.AV 1AWX 305.02 AS505 EMEA Italy LX.AV 1AWX 305.03...
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Acer Model Country Part AS505 USA/ LX.AV 2WXM Canada - 30J.02 Canadian French AS505 ACLA- LX.AV 2WXM Spanish 30J.02 AS505 ACLA- LX.AV 1AWX Spanish 30J.04 AS505 Australia/ LX.AV 1ANW 30C.0 Zealand AS505 Malaysia LX.AV 1AWX 305.04 AS505 Malaysia LX.AV 1ANW 30C.0...
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Acer Model Country Part AS505 EMEA Russia LX.AV 1AWX 30J.05 AS505 EMEA Holland LX.AV 1AWX 30J.05 AS505 EMEA Russia LX.AV 1AWX 305.04 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.05 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 30J.05 AS505 Thailand LX.AV 2NWX 30C.0...
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Acer Model Country Part AS505 EMEA Middle LX.AV 1ANW East 30C.0 AS505 EMEA France LX.AV 1ANW 30C.0 AS505 EMEA Russia LX.AV 1ANW 30C.0 AS505 EMEA Middle LX.AV 1AWX East 305.04 AS505 EMEA Eastern LX.AV 1AWX Europe 30J.05 AS505 EMEA Russia LX.AV...
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Acer Model Country Part AS505 EMEA Switzerland LX.AV 1AWX 30J.06 AS505 EMEA Portugal LX.AV 1AWX 30J.06 AS505 EMEA Spain LX.AV 1AWX 30J.06 AS505 EMEA Germany LX.AV 1AWX 30J.06 AS505 EMEA Germany LX.AV 1AWX 30J.06 AS505 EMEA Middle LX.AV 1AWX East 30J.07...
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Acer Model Country Part AS505 EMEA Holland LX.AV 1AWX 30J.06 AS505 EMEA Italy LX.AV 1AWX 30J.07 AS505 EMEA Denmark LX.AV 1AWX 30J.07 AS505 EMEA France LX.AV 1AWX 30J.06 AS505 EMEA Norway LX.AV 1AWX 30J.07 AS505 EMEA Norway LX.AV 1AWX 30J.07...
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Acer Model Country Part AS505 EMEA Eastern LX.AV 1AWX Europe 30J.06 AS505 EMEA Sweden/ LX.AV 1AWX Finland 30J.06 AS505 EMEA LX.AV 1AWX 30J.08 AS505 EMEA LX.AV 1AWX 30J.08 AS505 EMEA Turkey LX.AV 1AWX 30J.07 AS505 EMEA Italy LX.AV 1AWX 30J.07...
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Acer Model Country Part AS505 EMEA Germany LX.AV 1AWX 305.05 AS505 EMEA Middle LX.AV 1AWX East 305.06 AS505 EMEA Denmark LX.AV 1AWX 305.04 AS505 EMEA Belgium LX.AV 1AWX 305.05 AS505 EMEA Eastern LX.AV 1AWX Europe 305.05 AS505 EMEA LX.AV 1AWX 30J.08...
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Acer Model Country Part AS505 EMEA Greece LX.AV 1AWX 305.05 AS505 EMEA Israel LX.AV 1AWX 305.06 AS505 EMEA France LX.AV 1AWX 305.04 AS505 EMEA Italy LX.AV 1AWX 305.05 AS505 EMEA Eastern LX.AV 1AWX Europe 305.05 AS505 EMEA Holland LX.AV 1AWX 305.06...
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Acer Model Country Part AS505 EMEA Russia LX.AV 1AWX 305.04 AS505 EMEA Sweden/ LX.AV 1AWX Finland 305.05 AS505 EMEA Slovenia/ LX.AV 1AWX Croatia 305.06 AS505 EMEA Portugal LX.AV 1AWX 305.06 AS505 EMEA Switzerland LX.AV 1AWX 305.06 AS505 EMEA LX.AV 1AWX 305.06...
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Acer Model Country Part AS505 India LX.AV 2NWX 30C.0 Descriptio DIMM DIMM AS5052N ATTL5 N14.1 SO512 WXMi WXGA MBII5 LINPUSIL1 UMAC 1*512/80/ BT/6L/5R/ CB_bg_0.3 C_AN Wirele HDD 1 Blueto VOIP (GB) Phone N80G NSM8 ABT_ FOX_ B5.4K ATH54 BRM_ 13BG...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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AFLASH Utility Antennas Audio Battery Pack BIOS vendor Version 37–48 BIOS Utility Navigating Onboard Device Configuration 41, 42 Security System Security Board Layout Top View brightness hotkeys caps lock on indicator computer on indicator CPU Fan True Value Table DIMM Module Display display hotkeys...
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media access on indicator Memory Check Model Definition Modem Board Notebook Manager hotkey num lock on indicator Online Support Information Panel Bottom left PC Card Power System Check Battery Pack Power Adapter Processor Screw List speakers hotkey System Block Diagram System Check Procedures System Memory System Utilities...