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Epson ET-1810 Series User Manual
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Epson ET-1810 Series User Manual

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD6448-00 EN

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Summary of Contents for Epson ET-1810 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD6448-00 EN...

  • Page 2: Table Of Contents

    Contents Printing from a Computer - Windows..28 Guide to This Manual Printing from a Computer - Mac OS..46 Introduction to the Manuals....5 Printing Documents from Smart Devices (iOS).
  • Page 3 Connected to the Network....116 Contacting Epson Support....150 Using a Network Printer from a Second Before Contacting Epson.
  • Page 4 Guide to This Manual Introduction to the Manuals......... . . 5 Searching for Information.

  • Page 5: Guide To This Manual

    > Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 6: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 7: Notes On Screenshots And Illustrations

    In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later. Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation.

  • Page 8: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 9: Important Instructions

    Important Instructions Safety Instructions..........10 Printer Advisories and Warnings.

  • Page 10: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 11: Advisories And Warnings For Setting Up The Printer

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏ Use only the type of power source indicated on the printer's label. ❏...

  • Page 12: Advisories And Warnings For Using The Printer With A Wireless Connection

    Important Instructions > Protecting Your Personal Information Advisories and Warnings for Using the Printer with a Wireless Connection ❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

  • Page 13: Part Names And Functions

    Part Names and Functions Part Names and Functions..........14...

  • Page 14: Part Names And Functions

    Part Names and Functions > Part Names and Functions Part Names and Functions Rear paper feeder Loads paper. Paper support Supports loaded paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Control panel Allows you to operate the printer and indicates the printer's status.
  • Page 15 Part Names and Functions > Part Names and Functions Front cover Open when removing jammed paper inside the printer. Printer cover support Supports the printer cover when opening it. Print head Ink is ejected from the print head nozzles underneath. AC inlet Connects the power cord.

  • Page 16: Guide To The Control Panel

    Guide to the Control Panel Buttons and Functions..........17 Checking Lights and Printer Status.

  • Page 17: Buttons And Functions

    Guide to the Control Panel > Buttons and Functions Buttons and Functions Turns the printer on or off. Unplug the power cord after checking that the power light is off. When a network error occurs, pressing this button cancels the error. Hold this button down for more than 5 seconds to perform Wi-Fi auto setup using the WPS push button.

  • Page 18: Checking Lights And Printer Status

    Load A4 size paper in the rear paper feed, and then press the button to remove the paper inside. Load paper in the portrait direction. If the error cannot be cleared, contact Epson support.
  • Page 19 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. A printer error has occurred. Remove any paper inside the printer. Turn the power off and on again.
  • Page 20 The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 21: Loading Paper

    Loading Paper Paper Handling Precautions......... . 22 List of Paper Type.

  • Page 22: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 23: Loading Paper In The Rear Paper Feeder

    Epson Double-Sided Matte Paper Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Epson Double-sided Photo Quality Ink Jet Paper Loading Paper in the Rear Paper Feeder 1. Pull out the paper support. 2. Slide the edge guides.

  • Page 24: Loading Envelopes In The Rear Paper Feeder

    Loading Paper > Loading Envelopes in the Rear Paper Feeder Important: ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the symbol inside the edge guide. ❏...
  • Page 25 Loading Paper > Loading Envelopes in the Rear Paper Feeder 2. Slide the edge guides. 3. Load envelopes short edge first at the center of the paper support with the flap facing down. Important: Do not load more than the maximum number of sheets specified for the envelopes. 4.

  • Page 26: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Various Paper Loading Pre-punched Paper Load paper at the center arrow mark of the paper support with the printable side facing up. Load a single sheet of defined size plain paper with binding holes at the left or right. Adjust the print position of your file to avoid printing over the holes.

  • Page 27: Printing

    Printing Printing Documents..........28 Printing on Envelopes.

  • Page 28: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper in the Rear Paper Feeder”...
  • Page 29 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 30 Printing > > Printing Documents Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 31 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 32 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 33 Printing > > Printing Documents Printing from a Computer - Windows Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting. 2.
  • Page 34 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. On the printer driver's More Options tab, make the following settings. ❏ Document Size: Select the size of the paper you set in the application setting. ❏...
  • Page 35 Printing > > Printing Documents Printing from a Computer - Windows 5. Click Print. Related Information “Loading Paper in the Rear Paper Feeder” on page 23 & “Printing Using Easy Settings” on page 28 & Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper.
  • Page 36 Printing > > Printing Documents Printing from a Computer - Windows Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 37 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 38 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 39 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper in the Rear Paper Feeder” on page 23 & “Printing Using Easy Settings” on page 28 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏...
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Note: PhotoEnhance adjusts the color by analyzing the location of the subject. Therefore, if you have changed the location of the subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly.

  • Page 46: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Mac OS 3. Select Print from the File menu or another command to access the print dialog. If necessary, click Show Details or to expand the print window. 4. Select your printer. 5.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 3. Set the other items as necessary. 4.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. Select Print from the File menu or another command to access the print dialog. 2.

  • Page 51: Printing Documents From Smart Devices (Ios)

    Operations may differ depending on the device. 1. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 139 2. Start Epson Smart Panel. 3. Select the print document menu on the home screen.

  • Page 52: Printing Documents From Smart Devices (Android)

    Operations may differ depending on the device. 1. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 139 2. Start Epson Smart Panel. 3. Select the print document menu on the home screen.

  • Page 53: Printing On Envelopes From A Computer (Mac Os)

    8. Click Print. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 54: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 55 This is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location, you can print by changing the printer on the usual applications window. See the Epson Connect web portal for details on how to setup or print. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 56: Maintaining The Printer

    Maintaining the Printer Checking the Ink Levels..........57 Improving Print Quality.

  • Page 57: Checking The Ink Levels

    Maintaining the Printer > > Improving Print Quality Checking and Cleaning the Print Head Checking the Ink Levels To confirm the actual ink remaining, visually check the ink levels in all of the printer's tanks. Important: Prolonged use of the printer when the ink level is below the lower line could damage the printer. Related Information “Refilling the Ink Tanks”...
  • Page 58 Maintaining the Printer > > Improving Print Quality Checking and Cleaning the Print Head 3. Turn the printer on while holding the button down, and then release the buttons when the power light flashes. The nozzle check pattern is printed. Note: It may take some time to start printing the nozzle check pattern.

  • Page 59: Running Power Cleaning

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...

  • Page 60: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print Quality Aligning the Print Head Related Information “Checking and Cleaning the Print Head” on page 57 & Running Power Cleaning (Windows) 1. Access the printer driver window. 2. Click Power Cleaning on the Maintenance tab. 3.

  • Page 61: Cleaning The Paper Path

    Maintaining the Printer > > Improving Print Quality Cleaning the Paper Path 4. Follow the on-screen instructions. Aligning the Print Head - Mac OS 1. Load A4-size plain paper in the printer. 2. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 62: Cleaning The Printer

    Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water.

  • Page 63: Saving Power

    Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period.

  • Page 64: Installing Or Uninstalling Applications Separately

    When reinstalling an application, you need to uninstall it first. 1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows.
  • Page 65 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.
  • Page 66 … Installing or Uninstalling Applications Separately Installing the Applications Separ Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately” on page 64 &...

  • Page 67: Adding The Printer (For Mac Os Only)

    Maintaining the Printer > > Installing or Uninstalling Applications Separately Uninstalling Applications Related Information “Installing the Applications Separately” on page 64 & Adding the Printer (for Mac OS Only) 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax). 2.
  • Page 68 6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.

  • Page 69: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com...
  • Page 70 Maintaining the Printer > Transporting and Storing the Printer 5. Make sure to install the cap onto the ink tank securely. 6. Close the ink tank cover securely. 7. Prepare to pack the printer as shown below. 8. Place the printer in the plastic bag and fold it closed.
  • Page 71 Maintaining the Printer > Transporting and Storing the Printer 9. Pack the printer in its box using the protective materials.
  • Page 72 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 73: Solving Problems

    Solving Problems The Printer Does Not Work as Expected........74 Checking Lights and Printer Status.

  • Page 74: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected The Printer Does Not Turn On or Off The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.

  • Page 75: Paper Does Not Feed Properly

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Note: Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase. Paper Does Not Feed Properly No Paper Feeds The following causes can be considered.
  • Page 76 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 132 & “Unavailable Paper Types” on page 134 &...

  • Page 77: Cannot Print

    Solving Problems > > The Printer Does Not Work as Expected Cannot Print Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 22 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading.
  • Page 78 Cannot Print Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop.
  • Page 79 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 80 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 81 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 82 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 83 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 84 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 85 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 86 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 87 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 88 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 89 Solving Problems > > The Printer Does Not Work as Expected Cannot Print User feature restrictions are enabled for the printer. Solutions The printer may not print when the user feature restriction is enabled. Contact your printer administrator. Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 90 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 91 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 92 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.

  • Page 93: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network.
  • Page 94 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏...

  • Page 95: Checking Lights And Printer Status

    Load A4 size paper in the rear paper feed, and then press the button to remove the paper inside. Load paper in the portrait direction. If the error cannot be cleared, contact Epson support.
  • Page 96 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. A printer error has occurred. Remove any paper inside the printer. Turn the power off and on again.

  • Page 97: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
  • Page 98 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 2. Open the front cover. 3. Open the printer cover until it clicks. Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction. 4.
  • Page 99 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction. 5. Close the printer cover. For safety, the printer cover is closed in two steps. Note: The printer cover must be closed completely before it can be opened again.

  • Page 100: Preventing Paper Jams

    ❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 101: Refilling The Ink Tanks

    Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks ❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may not be possible.
  • Page 102 3. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. 4. Check the upper line (a) in the ink tank.
  • Page 103 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 5. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it stops automatically at the upper line.
  • Page 104 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 6. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely. Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.

  • Page 105: Print Quality Is Poor

    Solving Problems > Print Quality is Poor “Cleaning Spilled ink” on page 62 & Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions ❏ Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.

  • Page 106: Colored Banding Appears At Intervals Of Approximately 2.5 Cm

    Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs. Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered.

  • Page 107: Blurry Prints, Vertical Banding, Or Misalignment

    Solving Problems > Print Quality is Poor Blurry Prints, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head. ❏ Windows Click Print Head Alignment on the printer driver's Maintenance tab. ❏...

  • Page 108: Paper Is Smeared Or Scuffed

    Solving Problems > Print Quality is Poor The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head” on page 57 &...

  • Page 109: Printed Photos Are Sticky

    Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting.

  • Page 110: Cannot Print Without Margins

    Solving Problems > Print Quality is Poor On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option. If changing the setting does not work, use any color correction method other than PhotoEnhance in Color Management.

  • Page 111: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Rear Paper Feeder”...

  • Page 112: The Printed Image Is Inverted

    Solving Problems > Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 113: Cannot Solve Problem

    ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Make sure that there are no paper fragments left inside the printer.
  • Page 114 Solving Problems > > Cannot Solve Problem Cannot Solve Printing Problems Related Information “Before Contacting Epson” on page 150 & “Contacting Epson Support” on page 150 &...

  • Page 115: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....116 Re-setting the Network Connection........117 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 116: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 117: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 118: When Changing The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 119: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next. Note: The displayed connection method differs depending on the model.
  • Page 120 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- ❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup). ❏ The current Wi-Fi connection was established by pressing a button on the wireless router. Note: If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router.

  • Page 121: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).

  • Page 122: About Wi-Fi Direct

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi About Wi-Fi Direct Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect the printer and the computer or smart device directly.

  • Page 123: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec 4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown on the network status sheet to connect. 5.

  • Page 124: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Load papers. 2.
  • Page 125 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 126 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Making Settings for Connecting to the Computer” on page 118 & “Making Wi-Fi Settings from the Control Panel” on page 119 & Solutions: Make sure the wireless router’s security type is set to one of the following.
  • Page 127 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 128 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 129: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
  • Page 130 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 131: Product Information

    Product Information Paper Information..........132 Consumable Products Information.

  • Page 132: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 133 Various other paper types Media Name Size Loading Capacity (Sheets) Epson Photo Quality Self Adhesive Sheets Commercially Available Paper Note: See the following for information on available paper types for borderless and 2-sided printing. “Paper for Borderless Printing” on page 134 “Paper for 2-Sided Printing”...

  • Page 134: Unavailable Paper Types

    Genuine Epson Paper ❏ Epson Ultra Glossy Photo Paper (10x15 cm (4x6 in.) ) ❏ Epson Premium Glossy Photo Paper (10x15 cm (4x6 in.), 16:9 wide size(102x181 mm)) ❏ Epson Premium Semigloss Photo Paper (10x15 cm (4x6 in.) ) ❏ Epson Photo Paper Glossy (10x15 cm (4x6 in.) ) ❏...

  • Page 135: Consumable Products Information

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 136: Software Information

    C: Cyan M: Magenta Y: Yellow Software Information This section introduces the network services and software products available for your printer from the Epson website. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results.
  • Page 137 Access the printer driver window. Click the Maintenance tab. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
  • Page 138 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.

  • Page 139: Software For Package Creation

    Application for Easily Operating the Printer from a Smart device (Epson Smart Panel) Epson Smart Panel is an application that allows you to perform printer operations easily including printing from a smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.

  • Page 140: Software For Making Settings

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
  • Page 141 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.

  • Page 142: Software For Updating

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 143: Interface Specifications

    Product Information > > Product Specifications Interface Specifications Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality. Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 144: Network Specifications

    Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) Network Scanning Epson Scan 2 IPv4, IPv6 Event Manager IPv4 Epson Connect (Scan to...

  • Page 145: Dimensions

    Sleep mode: Approx. 0.7 W Power off: Approx. 0.2 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 146: Environmental Specifications

    Product Information > > Product Specifications System Requirements Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 147: Regulatory Information

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 148 Product Information > > Regulatory Information Restrictions on Copying ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc.

  • Page 149: Where To Get Help

    Contacting Epson Support........

  • Page 150: Technical Support Web Site

    Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 151: Help For Users In New Zealand

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 152: Help For Users In Singapore

    Contacting Epson Support Help for Users in Vietnam Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 153: Help For Users In Indonesia

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775 Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏...
  • Page 154 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail MEDAN Epson Service Jl. Bambu 2 Komplek Graha Niaga 061- 42066090 / 42066091 Center Medan Nomor A-4, Medan - SUMUT mdn-technical@epson-indonesia.co.id...

  • Page 155: Help For Users In Malaysia

    Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail PURWOKERTO EPSON SALES AND Jl. Jendral Sudirman No. 4 Kranji 0281- 6512213 SERVICE Purwokerto Purwokerto - JAWA TENGAH pwt-admin@epson-indonesia.co.id pwt-technical@epson-indonesia.co.id...

  • Page 156: Help For Users In India

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 157 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact E-mail: customercare@epc.epson.com.ph Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Our Customer Care team can help you with the following over the phone: ❏...

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