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Washing machine WM16XKH0EU User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents Safety .......... 4 Degrees of soiling...... 33 General information ...... 4 Care symbols on the care labels.. 33 Intended use........ 4 Detergents and care products .. 34 Restriction on user group.... 5 Detergent recommendation.... 34 Safe installation........ 5 Detergent dosage ...... 35 Safe use .......... 7 Safe cleaning and maintenance .. 9 Basic operation ...... 35 Switching on the appliance .... 35...
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Customer Service ...... 66 Deactivating Wi-Fi on the appli- ance .......... 44 Product number (E-Nr.) and pro- duction number (FD)...... 66 Resetting the appliance network AQUA-STOP guarantee .... 66 settings.......... 44 Software update....... 45 Consumption values....... 68 Connecting the appliance to the energy manager ...... 45 Technical specifications.... 69 Remote diagnostics ...... 46 Data protection ........ 46 Declaration of Conformity.... 46...
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡...
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
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en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
Safety en CAUTION ‒ Risk of injury! ¡ The appliance may vibrate or move when in use. ▶ Place the appliance on a clean, even, solid surface. ▶ Align the appliance using the appliance feet and a spirit level. ¡ If hoses and power cords have been laid incorrectly, this causes a tripping hazard.
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en Safety ▶ Never expose the appliance to intense heat or humidity. ▶ Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance. WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Safety en ¡ The appliance may tip over if you sit on or lean against the open door. ▶ Do not sit on or lean against the appliance door. ▶ Do not place any objects on the appliance door. ¡ Reaching into the drum while it is still turning may cause hand injuries.
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en Safety ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Preventing material damage en ¡ Modified or damaged water hoses Preventing material dam- may result in material damage and damage to the appliance. Never kink, crush, modify or cut ▶ through water hoses. Follow these instructions to avoid ma- Only use the water hoses sup- terial damage and damage to the appli- ▶...
en Environmental protection and saving energy Save energy and conserve re- Wash the laundry without prewash. sources Washing with prewash increases the programme duration and increases If you follow these instructions, your ap- energy and water consumption. pliance will use less electricity and less water.
Installation and connection en Check the appliance for visible dam- Installation and connec- age. tion ATTENTION! Objects remaining in the drum that are not designed for You can find out where and how best operation with the appliance may to install your appliance here. You will cause material damage and damage also learn how to connect the appli- to the appliance.
en Installation and connection Requirements for the installa- Installation location Requirements tion location On a base Secure the appliance with fixing brackets The appliance may "wander" when it → Page 31. spins. Observe the instructions for the installation location. Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely.
Installation and connection en Put on the four cover caps. Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. Removing the transport struts Note: Please read the safety informa- Remove the four sleeves.
en Installation and connection Remove the transport struts. Connecting the appliance Connect your appliance to the power supply, water inlet and water outlet. Connecting the water inlet hose Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely. WARNING Risk of electric shock! The appliance contains live parts.
Installation and connection en Check the mains plug is inserted Water outlet connection types properly. This information is intended to help you to connect this appliance to the water Aligning the appliance outlet. Note: Please read the safety informa- In order to reduce noise and vibration tion → Page 4 to ensure that you use and to prevent the appliance from mov- the appliance safely.
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en Installation and connection In doing so, hold the foot tight and do not adjust its height.
Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance Detergent drawer Manual dosing compartment Below is an overview of the structure of : Dispenser for fabric softener or the detergent drawer. detergent : Dispenser for detergent Controls The controls are used to configure all functions of your appliance and to obtain in- formation about the operating status.
Familiarising yourself with your appliance en Display The display shows the current settings, options or relevant information. Display Designation Description 0:40 Programme duration/ Expected programme duration or programme time re- programme time remain- maining. "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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en Familiarising yourself with your appliance Display Designation Description Pause Programme status Note: The door cannot be opened because the water level or temperature is too high. Wait until the temperature has dropped or start the pro- gramme. Pause Programme status Note: The door can be opened.
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Familiarising yourself with your appliance en Display Designation Description 50 ml Basic dosage Basic dosage for detergent or fabric softener. → "Basic dosage", Page 40 Foam detection system The appliance has detected too much foam. → "Error code / Fault display / Signal", Page 55 ...
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en Familiarising yourself with your appliance Less Ironing Water Plus Prewash Spin Speed (Rinse Hold) varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Less Ironing Water Plus Prewash Spin Speed (Rinse Hold) varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Less Ironing Water Plus Prewash Spin Speed (Rinse Hold) varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Less Ironing Water Plus Prewash Spin Speed (Rinse Hold) varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Less Ironing Water Plus Prewash Spin Speed (Rinse Hold) varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
Familiarising yourself with your appliance en Buttons Below is an overview of the buttons and their setting options. The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 24.
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en Familiarising yourself with your appliance Button Selection Description ¡ Activate If you briefly press the button, the appliance will be Remote Start enabled for remote start via the Home Connect app ¡ Deactivate If you press the button for approx. 3 seconds, the ¡...
Accessories en Accessories Only use original accessories. These have been made especially for your appli- ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WZ10130 cold water or AquaStop (approx.
en Laundry Pour approx. 1 litre of water into the Press Start / Reload to start manual dosing compartment. the programme. a The display shows the remaining programme duration. a After the programme has ended, the display shows: End . Start the first wash cycle or press ...
Laundry en – Close all zips, Velcro fasteners, Sorting laundry hooks and eyes Note: Please read the safety informa- – Tie cloth belts and apron strings tion → Page 4 to ensure that you use together or use a mesh laundry the appliance safely. –...
en Detergents and care products Tip: You can find more information The manufacturer's instructions for use about care symbols at www.ginetex.ch. and dosage can be found on the pack- aging. Notes Detergents and care ¡ Only use liquid detergents that are self-flowing products ¡...
Basic operation en Detergent dosage Use the correct detergent dosage to ¡ Water hardness achieve optimal washing results and You can find out how hard your wa- save resources. ter is from your local water company The detergent dosage depends on: or measure it yourself using a water ¡...
en Basic operation It may take a few seconds for the ¡ The setting is saved if you activate appliance to switch on. or deactivate the intelligent dosing a The appliance performs an audible system. function test in the detergent drawer. Loading laundry → "Noise", Page 60 Note: The drum is lit up after the door...
Basic operation en Tip: In addition to intelligent dosing, To resume the programme, after the you can also add additional care desired soaking time, press Start / product for laundry, e.g. stain remover, . Reload starch or bleach, to the manual dosing compartment.
en Childproof lock Unloading the laundry Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely. Open the door. Remove the laundry. Leave the door and detergent drawer open so that residual water can evaporate. Childproof lock Secure your appliance against being operated unintentionally using the con- Switching off the appliance...
Intelligent dosing system en Intelligent dosing system Your appliance has an intelligent dos- ing system for liquid detergent and fab- ric softener. The optimum quantities of liquid deter- gent and fabric softener are dispensed automatically depending on the pro- gramme and settings. The intelligent dosing system has been activated at the factory for all the designated pro- Pour liquid detergent...
en Home Connect ¡ If you use both dispensers for liquid Home Connect detergent, you must select a dis- penser which is to be used during This appliance is network-capable. washing. Connecting your appliance to a mobile device lets you control its functions via Adjusting the dispenser contents the Home Connect app, adjust its basic Press and hold...
Home Connect en ¡ Operating the appliance on the ap- pliance itself always takes priority. During this time it is not possible to operate the appliance using the Home Connect app. Home Connect settings Overview of Home Connect settings Below is an overview of the Home Connect settings and network settings. Basic setting Programme position Value...
en Home Connect Basic setting Programme position Value Description Connect to the Connect the appliance to Home Connect app the Home Connect app. → "Connecting your ap- pliance to the Home Connect app", Page 44 Wi-Fi Activate or deactivate Wi-Fi. → "Activating Wi-Fi on the appliance", Page 44 → "Deactivating Wi-Fi on the appliance", Page 44...
Home Connect en If the display shows Err , the appli- ance is not connected to the home network. Check whether your appliance is ‒ in range of your home network. Reconnect the appliance to the ‒ WLAN home network (Wi-Fi) with WPS function.
en Home Connect Check whether your appliance is Press Start / Reload repeatedly ‒ in range of your home network. until the display shows On . Reconnect the appliance to the ‒ a Wi-Fi is activated. WLAN home network (Wi-Fi) with Note: If Wi-Fi is activated, the appliance WPS function.
Home Connect en a The appliance is connected to the Software update smart energy system (energy man- Requirement: The display shows UdP . ager). a If the appliance has connected to Press and hold Remote Start for the energy manager successfully, approx.
A detailed RED Declaration of Con- registered on a home network formity can be found online at connected to the Internet, your www.siemens-home.bsh-group.com appliance will transmit the following among the additional documents on types of data to the Home Connect the product page for your appliance.
Basic settings en Basic settings You can configure the appliance to meet your needs. Overview of basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme position Value Description End signal 0 (off) Set the volume of the 1 (quiet) signal at the end of the 2 (medium)
en Cleaning and servicing Press Spin Speed and, at the Cleaning the detergent drawer same time, turn the programme se- If you change detergent or the deter- lector to position 2. gent drawer is dirty, clean the deter- a The display shows the current value. gent drawer and the pump unit of the Set the programme selector to the intelligent dosing system.
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Cleaning and servicing en Clean the detergent drawer and the lid with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. ATTENTION! The pump unit con- tains electrical components. Do not clean the pump unit in the ▶...
en Cleaning and servicing Push in the detergent drawer. Remove the maintenance flap. Descaling If you add detergent correctly, you do not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use. ATTENTION! The use of unsuitable descaling agents, e.g.
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Cleaning and servicing en CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Note: Please read the safety informa- ures, the detergent solution gets hot. tion → Page 4 to ensure that you use Do not touch the hot detergent solu- ▶...
en Cleaning and servicing Make sure that the impeller in the Close the maintenance flap. drain pump can be turned. Before the next wash Replace the pump cap. To prevent unused detergent from flow- ing straight into the outlet in the next wash, run the Empty programme after you have emptied the drain pump.
Cleaning and servicing en Cleaning the water inlet filter Clean the filter in the water inlet in the event of blockages or if the water pres- sure is too low. Emptying the water inlet hose In order to clean the filter, first empty the water inlet hose.
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en Cleaning and servicing Connect the water inlet hose and check for leaks.
Troubleshooting en Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshooting in- formation before contacting Customer Service. This will avoid unnecessary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist staff. ▶...
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en Troubleshooting Errors Cause Troubleshooting "E:60 / -2B" The unbalanced load detec- Redistribute the laundry in the drum. ▶ tion system has interrupted Note: Where possible, mix large and the spin cycle because the small items in the drum. Different sized laundry is unevenly distrib- items of laundry distribute themselves uted.
Troubleshooting en Errors Cause Troubleshooting Door is not closed. Close the door. flashes. Press Start / Reload to start the programme. All other error codes. Malfunction Call the after-sales service. ▶ → "Customer Service", Page 66 Malfunctions Errors Cause Troubleshooting The appliance is not working. The mains plug of the power Connect the appliance to the power ▶...
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en Troubleshooting Errors Cause Troubleshooting The programme does not Note: You can start the washing pro- start. gramme if you deactivate the intelligent dosing system and dose manually. → "Buttons", Page 29 The door cannot be opened. Continue the programme by selecting is activated. ▶...
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Troubleshooting en Errors Cause Troubleshooting Water is not flowing in. Deter- The water inlet hose is kinked Ensure that the water inlet hose is not ▶ gent is not being dispensed. or jammed. kinked or jammed. The spin cycle runs several The unbalanced load detec- Not a fault –...
en Troubleshooting Errors Cause Troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one table- ▶ spoon of fabric softener with 0.5 litres of water and pour the mixture into the compartment for manual dos- ing (not for outdoor clothing, sportswear or items stuffed with down).
Troubleshooting en Problem with results Errors Cause Troubleshooting Creasing. The spin speed is too high. The next time you run a wash cycle, ▶ set a lower spin speed. The load is too large. The next time you run a wash cycle, ▶...
en Troubleshooting Errors Cause Troubleshooting Detergent residue on the dry Unsuitable detergent added to Check whether the detergent used is laundry. the dispenser of the intelligent suitable. → "Detergents and care products", dosing system. Page 34 Drain the dispenser. → "Cleaning the detergent drawer", Page 48 Clean the dispenser.
Troubleshooting en Errors Cause Troubleshooting → "Activating Wi-Fi on the appliance", No connection to the home Wi-Fi is switched off. ▶ network. Page 44 Wi-Fi is activated but a con- Ensure that the home network is nection to your home network available. cannot be established. Reconnect the appliance to the home network.
en Transportation, storage and disposal Unplug the appliance's mains plug. Emergency release Drain the remaining detergent solu- To remove the laundry in the event of a tion. power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 50 Detach the hoses.
Transportation, storage and disposal en Start the Empty programme. a The unused detergent cannot flow straight into the outlet during the next wash. Disposing of old appliance Valuable raw materials can be re- claimed by recycling. WARNING Risk of harm to health! Insert the power cord into the holder Children can lock themselves in the ap- and tighten all four screws for the...
en Customer Service Detailed information about the warranty Customer Service period and terms of warranty in your country are available from Customer If you have any queries on use, are un- Service, your dealer or our website. able to rectify faults on the appliance When contacting Customer Service, yourself or if your appliance needs to you will need the product number (E-...
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Customer Service en ¡ A claim can only be made under the guarantee if the appliance has been correctly installed and connected with Aqua-Stop according to our in- structions; this also includes cor- rectly fitting the Aqua-Stop extension (genuine accessory). Our guarantee does not cover defective supply lines or fittings up to the Aqua-Stop connection on the tap.
en Consumption values Consumption values The indicated consumption values are approximate. The values may deviate from the indicated values depending on water pressure, water hardness, water inlet temperature, ambient temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.
Technical specifications en Technical specifications Facts and figures for your appliance can be found here. Appliance height 850 mm Appliance width 600 mm Appliance depth 640 mm Weight 73 kg Maximum load capacity 10 kg Mains voltage 220 - 440 V, 50 Hz Minimum installa- 10 A tion protection Rated power 2300 W Power consumption...
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