9.
KOM (Key Operator Maintenance) Program
The KOM program enables the customer (key operator) to perform limited service
on the VarioPrint 6000+ Series products. In addition to changing toner, the key
operator can replace the spiral cleaners, clear paper jams in the hot area, clean
the OPC belt, and adjust the paper quality factor, as required, based on the part
life and service alerts displayed on the Operator Panel. Canon USA highly
recommends utilizing the KOM program as a method to maintain machine uptime
and reduce service technician labor costs.
9.1 Program Benefits
The KOM program provides an opportunity to increase customer satisfaction by
providing customers with greater control over the machine's uptime and
productivity.
Active maintenance by the customer, benefits the service organization by reducing
work and travel time for the service technician. A reduction in labor and travel
enables the service technician to focus on other machines that may require greater
attention and time.
9.2 Training
The servicing dealer is responsible for the implementation and delivery of training
to the key operator prior to starting the KOM program. There are two KOM Levels:
• Level 1:
• Level 2:
Version 1
Océ VarioPrint 6000+ Series Customer Expectations Document
The key operator is trained during regular training.
The field technician actively trains the key operator during
installation.
Océ VarioPrint 6000+ Customer Expectations Document
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