Related Manuals for HP Engage 14
Summary of Contents for HP Engage 14
- Page 1 Maintenance and Service Guide Engage 14/14t model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ............................... 1 Important safety information .......................... 1 Important service information and precautions ................... 2 RoHS (2002/95/EC) requirements ........................ 2 General descriptions ............................3 Firmware updates ............................3 Before returning the repaired product to the customer ................3 2 Monitor features .............................. -
Page 5: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 6: Important Service Information And Precautions
Important service information and precautions ● Repair must be performed by professional service technicians in a repair center. End users should not perform these procedures. ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. -
Page 7: General Descriptions
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 8: Monitor Features
VESA mounting capability (100 × 100 mm) for attaching the monitor to a swing arm mount NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. -
Page 9: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Description Webcam light On: The camera is in use. Webcam Transmits your image in a video conference. Microphones Record sound. -
Page 10: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function OSD control buttons Open the OSD menu and make adjustments to monitor settings. USB Type-C connector Connects USB Type-C cable to provide signal and power to the monitor. -
Page 11: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on labels on the rear of the monitor. You might need these numbers when contacting HP for support. Spec label Engage14 Engage14t... - Page 12 Barcode label Engage14 Engage14t...
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Page 13: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description TOUCH BEZEL PANEL MAIN FRAME TANSFER BD MAIN BD MYLAR MAIN BD MAIN BD BRACKET STAND COVER BENTO CABLE TYPE C PLATE TYPE C SPEAKER CASE REAR... -
Page 14: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP Capacitors and connectors are available for purchase from the following EU distributors: Farnell: Farnell UK - Electronic Components Distributor • RS Component: Capacitors | RS Components (rs-online.com) •... -
Page 15: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... -
Page 16: Rear Cover
Rear Cover Release screws on monitor, then separate the stand from monitor head Release screws, label, type C cable. - Page 17 Then remove cover-rear, tape, FFC. PCBA Remove screw, bracket, FFC, wire, PCBA. Speaker...
- Page 18 Take off MAIN BD MAIN BD...
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Page 19: Connector Repair
Connector repair This procedure includes VGA, HDMI, Display port, USB3.0, USB A connectors. The connectors are on the main board (board part number 5E.4QW01.00*). The connectors identifiers are as follows: Connector Location Type-C Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. -
Page 20: Type-C Connector Repair- J6
Type-C Connector repair- J6 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes Lift connector from the PCB 3) Place new component on the location, and must check it can match PCB footprint... -
Page 21: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used Check the Type-C device whether works Type-C device Type C normally... -
Page 22: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Problem Problem Screen is blank or Power cord is disconnected. Connect the power cord. video is blinking. Monitor is off. -
Page 23: Index
Index parts, ordering ..............11 precautions ................ 2 components preparation for disassembly ..........12 front ..................5 rear ..................6 connector repair ............. 16 rear components ............... 6 removal and replacement procedures ......12 returning to customer ............3 features ................4 RoHS (2002/95/EC) requirements ......... 2 firmware updates ..............