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Cisco 7935 System Manual

Cisco 7935 System Manual

Cisco callmanager chapter 40
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See also: Administration Manual , User Manual
Cisco IP Phones
Cisco IP Phones as full-featured telephones can plug directly into your IP
network. H.323 clients, CTI ports, and Cisco IP Communicator comprise
software-based devices that you configure similarly to the Cisco IP Phones.
Cisco CallManager Administration allows you to configure phone features such
as call forwarding and call waiting for your phone devices. You can also create
phone button templates to assign a common button configuration to a large
number of phones.
After you have added the phones, you can associate users with them. By
associating a user with a phone, you give that user control over that device.
This section covers the following topics:
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OL-7135-01
Softkey Templates, page 40-19
Directory Numbers, page 40-25
Phone Features, page 40-33
Phone Association, page 40-40
C H A P T E R
Cisco CallManager System Guide
40
40-1

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Summary of Contents for Cisco 7935

  • Page 1: Table Of Contents

    Cisco IP Phones Cisco IP Phones as full-featured telephones can plug directly into your IP network. H.323 clients, CTI ports, and Cisco IP Communicator comprise software-based devices that you configure similarly to the Cisco IP Phones. Cisco CallManager Administration allows you to configure phone features such as call forwarding and call waiting for your phone devices.

  • Page 2: Supported Cisco Ip Phones

    Cisco IP Phone 7900 family • Cisco IP Phone 7914 expansion module • • Cisco IP Conference Station 7935 and 7936 Cisco IP Phone model 30 VIP • Cisco IP Phone model 12 series • Not all Cisco IP Phone models support all features and services. For the latest...
  • Page 3 Chapter 40 Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features Cisco IP Phone Model Cisco IP Phone 7970 OL-7135-01 Description The Cisco IP Phone model 7970, a full-featured, eight-line business set, supports the following features: A backlit, color touchscreen display for easy •...
  • Page 4 Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Phone 7960 Cisco IP Phone 7940 Cisco CallManager System Guide 40-4 Chapter 40 Description The Cisco IP Phone model 7960, a full-featured, six-line business set, supports the following features: •...
  • Page 5 Chapter 40 Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Phone 7920 Cisco IP Phone 7912G The Cisco IP Phone 7912G, which is a single-line OL-7135-01 Description The Cisco Wireless IP Phone 7920, which is an easy-to-use IEEE 802.11b wireless IP phone, provides comprehensive voice communication in conjunction with Cisco CallManager and Cisco Aironet (r) 1200,...
  • Page 6 Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7910 Cisco CallManager System Guide 40-6 Chapter 40 Description Cisco IP Phone 7914 Expansion Module extends the functionality of the Cisco IP Phone 7960 by providing 14 additional buttons.
  • Page 7 Chapter 40 Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Phone 7905G The Cisco IP Phone 7905G, a low-cost, single-line, Cisco IP Phone model 7902G OL-7135-01 Description basic-feature phone that is designed primarily for common-use areas such as cafeterias, break rooms, lobbies, and manufacturing floors, includes the following features:...
  • Page 8 Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Conference Station 7936 Cisco CallManager System Guide 40-8 Chapter 40 Description The Cisco IP Conference Station 7936, a full-featured, IP-based, hands-free conference station for use on desktops and offices and in small-to medium-sized conference rooms, includes the following features: •...
  • Page 9 Cisco IP Phone 12 SP+ The Cisco IP Phone model 12 SP+ offers many of the OL-7135-01 Description The Cisco IP Conference Station 7935, a full-featured, IP-based, hands-free conference station for use on desktops and offices and in small-to medium-sized conference rooms, includes the following features: •...

  • Page 10: H.323 Clients And Cti Ports

    H.323 Clients and CTI Ports Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the H.323 Clients and CTI Ports Cisco CallManager Administration enables you to configure software-based devices such as H.323 clients and CTI ports.

  • Page 11: Cisco Ip Communicator

    Chapter 40 Cisco IP Phones For instructions on how to configure H.323 clients and CTI ports, refer to “Cisco IP Phone Configuration” Cisco IP Communicator Cisco IP Communicator is a software-based application that allows users to place and receive phone calls using their personal computers. Cisco IP Communicator depends upon the Cisco CallManager call processing system to provide telephony features and Voice-over-IP capabilities.
  • Page 12 Chapter 40 Cisco IP Phones Phone Button Templates Make sure that all phones have at least one line that is assigned to each phone. Normally, this assignment specifies button 1. Phones can have additional lines that are assigned, depending on the Cisco IP Phone model. Phones also generally have several features, such as speed dial, that are assigned to the remaining buttons.
  • Page 13 Chapter 40 Cisco IP Phones Custom templates enable you to make features available on some or all phones, restrict the use of certain features to certain phones, configure a different number of lines or speed dials for some or all phones, and so on, depending on how the phone will be used.
  • Page 14 1 for line 1. The default phone button template, which is not configurable, for the Cisco IP Conference Station 7935 uses button 1 for line 1. uses buttons 1 through 4 for lines, and button 5 for call park;...
  • Page 15 Chapter 40 Cisco IP Phones Table 40-2 Default Phone Button Templates Listed by Model (continued) Cisco IP Phone Model Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template Cisco IP Phone 12 Series, including the 12 S, 12 SP, and 12 SP+ Cisco VGC Virtual Phone...
  • Page 16 Phone Button Templates Guidelines for Customizing Phone Button Templates Use the following guidelines when you are creating custom phone button templates: Make sure that phone users receive a quick reference card or getting started • guide that describes the most basic features of the custom template. If you create a custom template for employees in your company to use, make sure that it includes the following features and that you describe them on the quick reference card that you create for your users.
  • Page 17 Chapter 40 Cisco IP Phones Table 40-3 Phone Button Feature Description Feature Answer/release Auto answer Call park OL-7135-01 Description If you are configuring a template for the Cisco IP Phone model 30 VIP, you must include one occurrence of this feature and assign it to button 26. Auto echo cancellation (AEC) reduces the amount of feedback that the called party receives when the calling party is using a speakerphone.
  • Page 18 Phone Button Templates Table 40-3 Phone Button Feature Description (continued) Feature Conference Forward all Hold Line Meet-Me conference Message waiting None Cisco CallManager System Guide 40-18 Description Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softkey to initiate an ad hoc conference.) Only the person who initiates an ad hoc conference...

  • Page 19: Softkey Templates

    Chapter 40 Cisco IP Phones Table 40-3 Phone Button Feature Description (continued) Feature Redial Privacy Service URL Speed-dial Transfer Softkey Templates Use softkey templates to manage softkeys that are associated with applications such as Cisco IPMA or call-processing features such as Cisco Call Back on the Cisco IP Phones.
  • Page 20 Softkey Templates Standard IPMA Manager • • Standard IPMA Shared Mode Manager The default process does not assign a softkey template to the Cisco IP Phone. The Note administrator must assign standard or nonstandard softkey templates to the Cisco IP Phone by assigning the templates individually to each phone or by assigning the device pool to each phone.
  • Page 21 Chapter 40 Cisco IP Phones To refresh the softkeys for an application in the nonstandard softkey template, choose the standard softkey template that is already associated with the nonstandard softkey template. For example, if the administrator originally copied the Standard User template and deleted some buttons, choose the Standard User softkey template by clicking on the Add Application button.
  • Page 22 Softkey Templates Table 40-4 Call States Call State Connected Connected Conference Connected Transfer Digits After First Off Hook Off Hook With Feature On Hold On Hook Remote In Use Ring In Ring Out • Unselected softkeys—Lists softkeys that are associated with a call state. This field lists the unselected, optional softkeys when the call state is highlighted.

  • Page 23: Softkey Template Operation

    Chapter 40 Cisco IP Phones Figure 40-1 Sample Softkey Layout Softkey 10 Softkey 13 Softkey 16 Softkey Template Operation For applications such as Cisco IPMA to support softkeys, ensure softkeys and softkey sets are configured in the database for each device that uses the application.

  • Page 24: Methods For Adding Phones

    Chapter 40 Cisco IP Phones Methods for Adding Phones You can mix application and call-processing softkeys in any softkey template. A static softkey template associates with a device in the database. When a device registers with Cisco CallManager, the static softkey template gets read from the database into call processing and then gets passed to the device to be used throughout the session (until the device is no longer registered or is reset).

  • Page 25: Directory Numbers

    Chapter 40 Cisco IP Phones if you want to assign a specific directory number to a phone or if you plan to implement authentication or encryption, as described in Cisco CallManager Security Guide 4.1. Cisco CallManager automatically disables auto-registration if you configure the clusterwide security mode for authentication and encryption through the Cisco CTL client.
  • Page 26 Directory Numbers For configuration information, see Cisco CallManager Administration Guide. Shared Line Appearance You can set up one or more lines with a shared line appearance. A Cisco CallManager system considers a directory number to be a shared line if it appears on more than one device in the same partition.
  • Page 27 Chapter 40 Cisco IP Phones Cisco IPMA with shared line support allows managers and assistants to share • lines (refer to Cisco CallManager Features and Services Guide). • Most devices with a shared line appearance can make or receive new calls or resume held calls at the same time.
  • Page 28 Directory Numbers the call on hold, user can retrieve the call from the Cisco IP Phone 1 or Cisco IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco IP Phone 2 and Cisco IP Phone 3 ring. The following example demonstrates how an H.323 client, MGCP POTS Phone, and Cisco IP Phone with the same shared line appearance, directory number 2000, can use the Call Forward Busy Trigger and the Maximum...
  • Page 29 Chapter 40 Cisco IP Phones devices. For N number of devices sharing the same line, both Maximum Calls setting and Busy Trigger setting must be set to N. This allows each shared line user to receive at least one call. The shared line phone should not interact with the call that it does not receive (because the Line Control does not maintain call information).
  • Page 30 Chapter 40 Cisco IP Phones Directory Numbers Managing Directory Numbers Directory numbers associate with devices such as phones, route points, CTI ports, and H.323 clients. Administrators manage directory numbers from the Directory Number Configuration and Route Plan Report windows in Cisco CallManager Administration.
  • Page 31 Chapter 40 Cisco IP Phones This check box only applies to the actual directory number and partition. It does Note not apply to the other device settings such as voice-messaging profile, call forwarding options, or MLPP. If any of these settings are changed for a shared line, then all devices get changed.
  • Page 32 Directory Numbers Direct Transfer and Join Behavior The following information describes Direct Transfer and Join behavior: • Direct Transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

  • Page 33: Phone Features

    Chapter 40 Cisco IP Phones Phone Features The previous implementation remains unchanged: user B can press the Transfer softkey twice to complete the transfer. Phone Features Cisco CallManager enables you to configure the following phone features on Cisco IP Phones: barge, privacy release, call back, call waiting, call forward, call park, call pickup, immediate divert, malicious call identification, quality report tool, service URL, and speed dial and abbreviated dial.
  • Page 34 Phone Features Call forward all—Forwards all calls. • • Call forward busy—Forwards calls only when the line is in use and busy trigger setting is reached. Call forward no answer—Forwards calls when the phone is not answered • after the configured no answer ring duration. The administrator can configure call forward information display options to the original dialed number or the redirected dialed number, or both.
  • Page 35 Chapter 40 Cisco IP Phones Call Pickup Cisco CallManager provides the following types of call pickup: Call pickup—Allows you to answer another ringing phone in your designated • call pickup group. Group call pickup—Allows you to answer incoming calls in another pickup •...
  • Page 36 Chapter 40 Cisco IP Phones Phone Features Call Select The Select softkey allows a user to select a call for feature activation, or to lock the call from other devices that share the same line appearance. Pressing the Select softkey on a selected call deselects the call. When the call gets selected by a device, it gets put in the Remote-In-Use state on all other devices that share the line appearance.
  • Page 37 Chapter 40 Cisco IP Phones Phone Features Direct Transfer Using the DirTrfr and Select softkeys, a user can transfer any two established calls removing the calls from the IP phone. For more information about Direct Transfer, see the “Making and Receiving Multiple Calls Per Directory Number” section on page 40-31.
  • Page 38 Phone Features Quality Report Tool The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco IP Phones, allows users to easily and accurately report audio and other general problems with their IP phone. QRT gets loaded as part of the Cisco CallManager installation, and the Cisco Extended Functions (CEF) service supports it.
  • Page 39 Chapter 40 Cisco IP Phones From a supported call state, and using the appropriate problem classification category, a user can then choose the reason code that best describes the problem that is being reported for the IP phone. A customized phone problem report provides you with the specific information.

  • Page 40: Phone Association

    Phone Association digits, the AbbrDial softkey displays, and the user can access any speed-dial entry by entering the appropriate index. For information about configuring speed dials, “Configuring Speed-Dial Buttons” Guide. Phone Association Users can control some devices, such as phones. Applications that are identified as users control other devices, such as CTI ports.
  • Page 41 Chapter 40 Cisco IP Phones Searching by Description If you enter a user name and/or extension in the Description field when you are adding the phone, you can search by using that value in the Find and List Phones window. Searching by Device Type To search for a phone by its device type, choose Device Type and either enter a device type or choose a device type from the drop-down list box below the Find...
  • Page 42 Phone Administration Tips Example Create phones with directory numbers that are all digits and another directory number that contains an expression: • DN 2001 DN 2002 • DN 2003 • DN 300[123] • Perform a search for a Directory Number that ends with [123] and Allow wildcards check box checked.
  • Page 43 Chapter 40 Cisco IP Phones Table 40-5 Wildcard Search Strings Wildcard Character Searching by Calling Search Space If you choose calling search space, the options that are available in the database display, you can choose one of these options from the drop-down list box below the Find button.
  • Page 44 Phone Administration Tips The list in the Find and List Phones window does not include analog Note phones and fax machines that are connected to gateways (such as a Cisco VG200). This list shows only phones that are configured in Cisco CallManager Administration.
  • Page 45 Chapter 40 Cisco IP Phones Directories Button The Cisco IP Phone models 7970, 7960, and 7940 can display a directory of employee names and phone numbers. Although you access this directory from the directories button on the IP phone, you must configure it before users can access it.
  • Page 46 Chapter 40 Cisco IP Phones Phone Administration Tips The default specifies 10 phones per second. If a primary Cisco CallManager were to fail, the phones will fail over to the secondary Cisco CallManager. The failover process happens as fast as possible, using the priority queues to regulate the number of devices that are currently registering.
  • Page 47 Chapter 40 Cisco IP Phones Phone Failover and Fallback Phone Failover and Fallback This section describes how phones fail over and fail back if the Cisco CallManager to which they are registered becomes unreachable. This section also covers conditions that can affect calls that are associated with a phone, such as reset or restart.
  • Page 48 Phone Configuration Checklist Phone Configuration Checklist Table 40-6 Administration. If you are using auto-registration, Cisco CallManager adds the phone and automatically assigns the directory number. Table 40-6 Phone Configuration Checklist Configuration Steps Step 1 Gather the following information about the phone: •...
  • Page 49 Chapter 40 Cisco IP Phones Table 40-6 Phone Configuration Checklist (continued) Configuration Steps Step 5 Configure Cisco IP Phone services. You can configure services for Cisco IP Phone models 7970, 7960, 7940, 7912, 7905, and Cisco IP Communicator if you want to provide services for users or if you are configuring phones that do not have a specific user who is assigned to them.

  • Page 50: Where To Find More Information

    Where to Find More Information Where to Find More Information Related Topics Voice Mail Connectivity to Cisco CallManager, page 26-1 • • Call Pickup, page 31-1 Enabling • Configuring Cisco IP • Associating Devices to a • Phone Button Template •...

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