Important Safety Notice Product Announcement: This product is certificated to meet RoHS Directive and Lead-Free produced definition. Using approved critical components only is recommended when the situation to replace defective parts. Vender assumes no liability express or implied, arising out of any unauthorized modification of design or replacing non-RoHS parts. Service providers assume all liability.
2. Mechanical Instruction Tools Required List the type and size of the tools that would typically can be used to disassemble the product to a point where components and materials requiring selective treatment can be removed. Tool Description: − Screwdriver (Phillip-head, Hexagonal head) −...
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2.1 Disassembly Procedures: Put the monitor face down on a matched cushion, a. Use the finger to release the screw to remove base. b. Use the tool to take out hinge cover. c. Release the screws to take out stand assy. Remove the rear cover.
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b. Use a tool (like picture using) to open all latches. (Be careful the position of the key board.) Note: please always start from the opening hole on the bottom of cover. DO NOT open it too hard! It may cause cover damage. c.
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Disconnect the cables, tear up all tapes, release the screws to remove main frame, USB bkt and speakers. Release the screws to remove middle frame and take out LED board. Release screws to separate the main board and USB board individually.
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The Main board, USB board WEEE Annex VII Circuit boards > 10 cm NOTE: Circuit boards > 10 cm has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Disassemble the screws to separate the middle frame from panel.
3. Firmware Upgrade Process 3.1 Preparation ISP TOOL POWER CABLE...
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3.2 Open the folder and double click the ISP tool to run it. 3.3 Install the USB port driver by clicking “Communication Option”.
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3.3.1. Click “Install” to process it. 3.3.2 Disconnect USB cable from PC and reconnect it again, then click “Detect”, it should be showed “0” which means the USB port driver is installed successfully.
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3.3.3 Enter into the computer manager menu under PC to check if below red portion is showed to ensure this ISP driver is installed successfully 3.4. Firmware upgrade 3.4.1 Choose the USB Access method as Realtek USB. 3.4.2 Upgrade the firmware as sequence. ① Tick,√ ② loading required software ③ ISP Option...
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3.5. After about 1 minute, there will pop up message once upgrade successful. (Here takes R272 for example) 4. Check the FW version after upgrade. S1. The way to open factory menu. (1) Connect HDMI source to monitor and turn it on. Please see the user controls as below. (2) The way to factory menu: Power monitor on, press key button 332211, the screen will pop up below.
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Check this F/W version. S2. Do factory reset in user menu. (1) Restart the monitor after open factory menu. And then open the user menu. Press key button 4411 to reset.
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NV updates it for resolve specific issues. c. Bitmaps(.bin) The OSD combination has through bitmaps to scrape together become Acer style OSD. Therefore, if have any change of OSD, for example, update multi languages or change any bitmaps…etc, then need to update this part.
4. Writing EDID Process 4.1 Test Environment Preparation:...
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S1. Double click the icon to install the driver. Restart PC after installation. 4.3. Prepare the EDID written. 4.4. Copy Acer CB342CUR to DDC folder and put DDC and ISP tool together. 4.5. Run the ISP tool S1. Double-click the icon...
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S2. Select the EDID folder (here takes CB382CUR for example). S3. Load EDID successful. Tick the “Only connect HDMI, input the 22 SN, and then click “Write EDID”. Don’t close the factory menu while writing EDID.
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S4. When the green “PASS” appears, the process is finished. S5. Check the S/N in monitor user menu. Press “MENU” and select “Information”—“SN”, you can check the SN. 7.6. Troubleshooting. S1. Can’t write error. S2. Try below few ways to cure can’t write errors! (1) AC on the monitor and turn on it.(Restart the monitor) (2)Take apart the monitor and connect the 7 pin of EEPROM to GND to diable write protection then write EDID one by one.
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.