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Sony CLIE PEG-TH55 Frequently Asked Questions Manual
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Sony CLIE PEG-TH55 Frequently Asked Questions Manual

Personal entertainment organizer
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Download this manual See also: Handbook
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-TH55
© 2004 Sony Corporation
A-BU7-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
®
• HotSync
problems
• I cannot beam data
• I cannot exchange data using
®
the Bluetooth
function
(for models containing the
®
Bluetooth
wireless technology
only)
• I cannot make a backup
• Peripheral devices are not
recognized
• I cannot connect to the Internet
• The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
• I cannot use e-mail (CLIE Mail)
• Problems with
CLIE Update Wizard
• Problems with
image files/movies
• I cannot play music (Audio Player)
• I cannot use "Memory Stick" media
• I cannot transfer data
• How to operate CLIE Organizer
• Problems with the CLIE Launcher
• How to operate basic
applications (PIM)
• Problems with Mobile Manager
(for supported areas only)
• Problems with
Mobile Connection Wizard
(for supported areas only)
Customer Support and
Customer Registration

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Summary of Contents for Sony CLIE PEG-TH55

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-TH55 © 2004 Sony Corporation A-BU7-100-11 (1) Troubleshooting • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password ® • HotSync problems •...

  • Page 2: Soft Reset

    Sony dealer. Note Thousands of third party add-on applications are available for the Palm OS platform. Sony does not support third party applications. If you are having problems with a third party application, please contact the publisher of that application.
  • Page 3 Making backups of data and applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset.

  • Page 4: Table Of Contents

    Table of Contents Symptoms My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld The screen is not displayed even though the POWER LED is My CLIÉ handheld does not respond My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 5 Symptoms My CLIÉ handheld does not activate the right feature when I tap a button or screen icon I cannot display the menu when I tap I forgot my password I forgot my password and my CLIÉ handheld is locked I forgot my password and my CLIÉ...
  • Page 6 Table of Contents (Continued) Symptoms I cannot exchange data using the ® Bluetooth function (for models containing the ® Bluetooth wireless technology only) I cannot make a backup I cannot make a backup of some data on my computer with the ®...
  • Page 7 Symptoms Other problems I receive e-mail messages from Mailer Daemon I cannot synchronize the mail data with the e-mail software on my computer Problems with CLIE Update Wizard Installation problem Modules are not installed on my CLIÉ handheld Product Update problems A message “No new product updates found”...
  • Page 8 Table of Contents (Continued) Symptoms Sound is not clear I cannot play music while other applications are running Sound becomes distorted Sound only comes from one side of the headphones/ earphones The names of audio files on the “Memory Stick” media are not displayed when I start Audio Player I cannot play audio files with playback restrictions MP3 files cannot be read or played...
  • Page 9 Symptoms I cannot use “Memory Stick” media My CLIÉ handheld does not recognize “Memory Stick” media, or an error occurs I cannot copy or move data/files between “Memory Stick” media and my CLIÉ handheld I cannot start an application stored on “Memory Stick” media Page 49 My CLIÉ...
  • Page 10 Table of Contents (Continued) Symptoms Memo Pad The imported memo is not completely displayed I cannot send the Memo Pad data properly Problems with the CLIE Launcher I cannot start the CLIE Launcher Applications stored on “Memory Stick” media are not displayed The CLIE Launcher groups, categories for the Applications screen of CLIE Organizer, and categories for...

  • Page 11: Symptoms Page

    Symptoms Network Connection problem I cannot make a connection to the network Problems with Mobile Connection Wizard (for supported areas only) I cannot click [Next] Page Page 58 Page 58...

  • Page 12: My Clié Handheld Does Not Work Properly

    Troubleshooting ..........My CLIÉ...

  • Page 13: My Clié Handheld Does Not Respond

    The screen is not displayed even though the POWER LED is on (continued) B Perform a soft reset by pressing the RESET button of your CLIÉ handheld. For details, refer to “Basic operations of your CLIÉ ™ CLIÉ handheld” in the supplied “Read This First (Operating Instructions)”. My CLIÉ...

  • Page 14: My Clié Handheld Does Not Produce Any Sounds

    My CLIÉ handheld keeps turning itself off (continued) B Did you set [After a preset delay] from [Auto Lock Handheld:] in the Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time.

  • Page 15: Applications Do Not Operate Properly After A Soft Reset Is

    The LCD display cannot be viewed properly (continued) B If the backlight is off, you can turn it on by sliding down the POWER/ HOLD switch and hold it for more than two seconds. For details, refer to “CLIÉ the supplied “Read This First (Operating Instructions)”. Applications do not operate properly after a soft reset is performed B If you encounter application problems after a reset (such as miss-operations,...

  • Page 16: The Message "Invalid Process" Appears When An Application

    The message “Invalid process” appears when an application is started B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, applications may not work properly. Delete any unnecessary data/files. You can check the memory space in your CLIÉ handheld or “Memory Stick” media by tapping (MS) in the status bar and selecting [V Handheld] or [V MS] next to [Device:] in the displayed Media Info dialog box.

  • Page 17: The Hotsync ® Operation Does Not Start And A Message Appears

    ® The HotSync operation does not start and a message appears on the screen B Move your CLIÉ handheld away from the IR port of your computer except when performing the IR HotSync You can also disable the IR feature by selecting [Off] next to [Beam Receive:] in the Preferences screen for [General].

  • Page 18: I Cannot Enter Text Properly

    ..........I cannot enter text properly My CLIÉ...

  • Page 19: (Menu)

    My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) B If your handwriting cannot be recognized correctly as numbers or special characters in General characters mode, switch the Decuma Input area from General characters mode to Numbers and special characters mode. For details, refer to “Entering text on your CLIÉ...

  • Page 20: Operation

    ..........I forgot my password I forgot my password and my CLIÉ...
  • Page 21 (HotSync) displayed in the task tray (Notification area) at the bottom right of your computer window? If not, click [Start], select [Programs] ([All Programs] for Windows XP)- [Sony Handheld], and click [HotSync Manager] to start HotSync Manager. ® operation (continued) Continued on next page •...

  • Page 22: Operation By Tapping

    I cannot perform a local HotSync B Is [Local USB] in the menu selected? (You can display this by clicking (HotSync) in the task tray (Notification area) at the bottom right of your computer window.) If not, select [Local USB]. B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse.

  • Page 23: Operation

    I cannot cancel the HotSync B You may not be able to stop the HotSync over ten seconds after you start the USB HotSync after a while. B If you disconnect your CLIÉ handheld and computer during the HotSync ® operation, the HotSync In this case, perform a soft reset.
  • Page 24 Data cannot be synchronized with some applications using the ® HotSync operation (continued) B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In this case, you may not synchronize some data/files using CLIE Organizer for PC (or Palm™ Desktop for CLIÉ). B You can synchronize Date Book, Address Book, To Do List, and Memo Pad of your CLIÉ...

  • Page 25: Operation

    I cannot back up some data using the HotSync operation B Some add-on applications (not installed at the factory), and some application data and settings may not be backed up using the HotSync operation. However, a backup of data on your CLIÉ handheld can be made with Memory Stick Backup.

  • Page 26: (Hotsync) Is Not

    HotSync Manager does not start. displayed in the task tray (Notification area) at the bottom right of my computer window B Reinstall Palm™ Desktop for CLIÉ. I cannot perform a HotSync ® B If a HotSync operation is performed once, your computer's name is displayed in [Primary PC Name:] in the Primary PC Setup screen, which can be displayed by tapping [Primary PC Setup...] form [Options] in the menu of the HotSync screen.

  • Page 27: Operation Via A Modem

    If you are using Windows 2000 Professional/Windows XP, click [Hardware]. Click [Device Manager]. Check if there is a device marked with A device with such a mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. You cannot perform the HotSync you install Palm™...
  • Page 28 I cannot perform a HotSync B If you use a call waiting feature on your service line, select [Disable call waiting:] to enter the correct number in the Phone Setup screen which is displayed by tapping the box next to [Phone:] in the Preferences screen for [Network].

  • Page 29: Operation

    I cannot perform a IR HotSync B Check that the IR port of your computer is enabled. ® B The IR HotSync operation is not available if your computer does not have an IR port. B Check that (HotSync) is displayed in the task tray (Notification area) at the bottom right of your computer window and HotSync Manager is running.

  • Page 30: An Error Message Is Displayed Indicating Insufficient Memory

    ..........I cannot beam data Verify the following first B Select [General] in the Preferences screen and check that [Beam...

  • Page 31: I Cannot Exchange Data Using The

    ..........I cannot exchange data using the ®...

  • Page 32: Peripheral Devices Are Not Recognized

    ..........Peripheral devices are not recognized B After turning off your CLIÉ...
  • Page 33 I cannot connect to the Internet via a wireless LAN (continued) B The channel setting must be from channels 1-11 for the wireless LAN access point. Change the channel setting to an appropriate channel. For details on setup, refer to the manual of the wireless LAN access point. B Your CLIÉ...
  • Page 34 I cannot connect to the Internet via a wireless LAN (continued) B Your CLIÉ handheld may be accessing the target wireless LAN access point at the channel which is also used by more than the target one. Change to another wireless LAN access point channel. For details on changing channels, refer to the manual of the wireless LAN access point.

  • Page 35: I Cannot Connect To A Hot Spot

    I cannot connect to a Hot spot (public wireless LAN access point) B Depending on the service provider of a Hot spot (public wireless LAN access point), verification may be required on the browser (NetFront v3.1 for CLIE for your CLIÉ handheld) when connecting. If the verification process is denied, you may not be able to reconnect to the Hot spot.

  • Page 36: All Or Some Website Contents Are Not Displayed

    All or some website contents are not displayed B You cannot view website contents that are not compatible with NetFront v3.1 for CLIE, such as Macromedia Flash contents. B NetFront v3.1 for CLIE may not be able to display certain websites designed for your computer’s browser software.

  • Page 37: I Cannot Use E-Mail (Clie Mail)

    I cannot access a certain website (continued) B The message “Memory is insufficient” is displayed. Restart NetFront v3.1 for CLIE. If the problem is not solved by restarting, perform a soft reset. B When you want to delete downloaded files or saved pages. You cannot delete files using NetFront v3.1 for CLIE.

  • Page 38: The Message "Account Is Invalid" Or "Incorrect Password" Is

    I cannot send or receive e-mail messages (continued) 4 Tap V below [Authentication:] and select [POP Before SMTP]. B The security systems of some Internet Service Providers may prevent you from sending mail. Try reducing the speed in the Preferences screen for [Connection].

  • Page 39: Other Problems

    Other problems I receive e-mail messages from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mail from Mailer Daemon if the mail server of the receiver is not working or if the receiver has changed his/her e-mail address. I cannot synchronize the mail data with the e-mail software on my computer B Check that the setting to transfer e-mail messages is correct.

  • Page 40: Product Update Problems

    Product Update problems A message “No new product updates found” appears B You cannot perform product updates when you have downloaded all the currently available items. To review any previously deleted items, click [Restore deleted updates] from [Edit] I cannot register items to the HotSync B Make sure the HotSync want to install on your CLIÉ...

  • Page 41: Hotsync ® Registration Problem

    ® HotSync registration problem Product update modules you want to perform the ® HotSync operation for are not displayed on the Install Manager window B Make sure you have selected the HotSync product update modules in [Package Name] in [CLIE] that you want to install on your CLIÉ...

  • Page 42: Problems With Image Files/Movies

    After a hard reset, all updated data and applications on my CLIÉ handheld are erased. (continued) 3 Make sure that the HotSync updates are selected. 4 Click [Add changes to Install Tool]. The product updates selected in step 3 are registered on the Install Manager window.

  • Page 43: I Cannot Use Some Features With Mpeg-1 (Mpeg Movie)

    I cannot use some features with MPEG-1 (MPEG Movie) files B The following features cannot be used with MPEG-1 (MPEG Movie) files. • Play list edit • Title change • Thumbnail display • Index registration/search • Resume replay I cannot change the title in QuickTime file format* B You cannot change a title or delete a file in any of the following cases: •...

  • Page 44: Sound Is Too Low

    Sound is too low B Tap [AVLS] and switch to the normal display. Sound is not clear B If you are using other applications on your CLIÉ handheld and processing data when playing the music, there will be some interference. I cannot play music while other applications are running B Make sure that [Enable background play] is selected on the Preferences...

  • Page 45: The Names Of Audio Files On The "Memory Stick" Media Are

    The names of audio files on the “Memory Stick” media are not displayed when I start Audio Player B Depending on the audio files that are recorded on the “Memory Stick” media, it may take time to read files completely. While reading, the operation of Audio Player is unavailable.

  • Page 46: Connecting To The Computer

    Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is connected to my computer B Check that your CLIÉ handheld is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required. Make sure you are using a “MagicGate Memory Stick”...

  • Page 47: After I Connect My Clié Handheld To My Computer, The Drive

    After I connect my CLIÉ handheld to my computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a “Memory Stick” media. Operation becomes unstable when connected to my computer B If you connect your CLIÉ...

  • Page 48: A "Memory Stick" Media Used With Other Devices Cannot Be

    A “Memory Stick” media used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on the “Memory Stick” media onto your computer. Then insert the “Memory Stick” media into your CLIÉ handheld, and reformat it. For details, refer to “Using storage media such as “Memory Stick™”...

  • Page 49: I Cannot Copy Or Move Data/Files Between "Memory Stick

    I cannot copy or move data/files between “Memory Stick” media and my CLIÉ handheld B Only files with extension .prc or .pdb can be copied/moved. B Is the free space in your CLIÉ handheld’s memory sufficient? To copy or move data/files from “Memory Stick” media to your CLIÉ handheld, the free space in your CLIÉ...

  • Page 50: My Clié Handheld Cannot Read Data/Files On "Memory Stick

    My CLIÉ handheld cannot read data/files on “Memory Stick” media B When you use the installation tool in CLIE Organizer for PC (or Palm™ Desktop for CLIÉ) to save data/files on “Memory Stick” media, the data/ files will be stored in [PALM/Launcher] directory. However, if you cannot locate the directory with some applications on your CLIÉ...

  • Page 51: I Cannot Save A Beamed Or Exchanged Image File Under A

    I cannot save a beamed or exchanged image file under a different file name B You cannot change file names when you save beamed or exchanged still image files. If a file with the same name already exists on your CLIÉ handheld, the beamed or exchanged image file will overwrite that file.

  • Page 52: Data Cannot Be Entered In Date Book

    Date Book data cannot be exchanged with another Palm OS device (continued) B Writing, image files, stickers, etc. on the Date Book screen, and Free Notes memos selected from the Event Details screen cannot be exchanged with other devices (including CLIE Organizer compatible devices). Data cannot be entered in Date Book B The data capacity may be full.

  • Page 53: Address Book

    Address Book My vCard data cannot be imported to or received B When importing vCard data to another device other than a CLIÉ handheld of Palm OS 5.x version, the vCard version must match the one of the target device. Verify the vCard version of the target device.

  • Page 54: Problems With The Clie Launcher

    ..........Problems with the CLIE Launcher I cannot start the CLIE Launcher ®...

  • Page 55: The Clie Launcher Groups, Categories For The Applications

    The CLIE Launcher groups, categories for the Applications screen of CLIE Organizer, and categories ® for the Palm OS differently B The CLIE Launcher groups are classified into groups, such as [Organizer], [Data Control], etc. relating to functions that can be performed on your CLIÉ...

  • Page 56: I Cannot Change The Order Of Memos In A List

    I cannot change the order of memos in a list B If you cannot manually arrange the order of memos in Memo Pad, select [Preferences...] from [Options]. Then check that [Manual] is selected next to [Sort by:]. B The settings of the display order in CLIE Organizer for PC (or Palm™ Desktop for CLIÉ) cannot be synchronized.

  • Page 57: Problems With Mobile Manager (For Supported Areas Only)

    ..........Problems with Mobile Manager (for supported areas only) Installation problems...

  • Page 58: I Cannot Make A Connection To The Network

    Network Connection problem I cannot make a connection to the network B Check to see if the phone number, user name, and password or SSID and WEP key for the access point are entered correctly for the activated connection profile. B Check to see if the settings are correctly entered on Mobile Connection Wizard especially when you have characters such as “1”...
  • Page 59 Double-click Handheld Support]. ■ For online customer registration (for customers in the U.S.A, Canada and Europe only) Double-click ™ CLIÉ Registration]. (CLIÉ Info) on the Windows desktop, and select [CLIÉ (CLIÉ Info) on the Windows desktop, and select [Sony ™...
  • Page 60 For the latest information on support, CLIÉ products and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, and U.A.E.

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