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Table of Contents
Related Manuals for Sony CRE-C20
Summary of Contents for Sony CRE-C20
- Page 1 User Guide Rechargeable self-fitting OTC hearing aids CRE-C20...
- Page 2 WARNING If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the- counter hearing aids are only for users who are 18 or older. This OTC hearing aid is for users who are 18 and older.
- Page 3 WARNING When to see a doctor. If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT). Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident. You saw blood, pus, or fluid coming out of your ear in the past 6 months.
- Page 4 Your hearing changes: it gets worse, then better again. You have worse hearing in one ear. You hear ringing or buzzing in only one ear. WARNING This hearing aid should not cause pain when inserting it. Remove the device from your ear if it causes pain or discomfort when you insert or place it.
- Page 5 WARNING Risk of injury! Always wear the hearing aid with a sleeve. Make sure that the sleeve is completely attached. Ensure that only a single sleeve is attached to each hearing aid. In the very rare case that the sleeve gets stuck in the ear canal and you cannot remove it yourself, please contact a physician.
- Page 6 WARNING This hearing aid is intended for you only and should not be worn by others. NOTICE Do not use your hearing aids while swimming or while taking a shower. WARNING Choking hazard! Your hearing aids contain small parts which can be swallowed. Keep hearing aids, batteries and accessories out of reach of children and pets.
- Page 7 CAUTION This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you are in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
- Page 8 CAUTION You might need medical help if a piece gets stuck in your ear. If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can.
- Page 9 Note: What you might expect when you start using a hearing aid. A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
- Page 10 Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
- Page 11 NOTICE It is necessary to use the Sony | Hearing Control app to set up the device. The left and the right hearing aid are intended to be worn together. They operate as a set. CAUTION Read this user guide thoroughly and completely to avoid...
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Page 12: Table Of Contents
Get to know your charger Getting started Charge your device Prepare your phone before setup Open the quick setup website, download the Sony | Hearing Control app Set up and personalize your hearing aids with the Sony | Hearing Control app... - Page 13 Handling of your device Turning on and off Inserting and removing the hearing aids How to change sleeves Charging Charge devices while on the go Charging hearing aids Charging via electrical outlet Check charging status Low power indication Charging tips Switch off the hearing aids for long term storage Safety information Requirements for the USB power adapter...
- Page 14 Daily use Adjusting the volume Adjusting your hearing aid What to do in loud environments Explosive atmospheres Possible physiological side effects Cleaning and maintenance Storage Exchanging the receiver wax guard Cleaning of the charger Troubleshooting for hearing aids and charger Technical information Clinical data Human factors data...
- Page 15 Restricted areas for wireless devices Interference by strong radiation Explanation of symbols Important information Operating, transport and storage conditions Disposal information Conformance information For hearing aid users Quality of Service (QoS) for the ear-to-ear wireless technology Cybersecurity Country/region specific information Conformance information for charger Support...
- Page 16 Your hearing aids Intended use How to use the QR codes What you’ll find in the box Get to know your hearing aids Get to know your charger...
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Page 17: Your Hearing Aids
Your hearing aids A power cell (lithium-ion rechargeable battery) is permanently built into your hearing aid. This enables easy charging with your charger. The wireless functionality enables advanced audiological features and synchronization between your two hearing aids. Intended Use The self-fitting hearing aid is intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing impairment. -
Page 18: How To Use Qr Codes
How to use QR codes You will find QR codes throughout the user guide. These QR codes will help you to install the Sony | Hearing Control app or to view instructional videos. * QR code is registered trademark of DENSO WAVE INCORPORATED. - Page 19 Start now by scanning the QR code with your smartphone camera or by typing the URL into your browser: 1. Open the QR code reader or smartphone camera on your phone. 2. Hold your device over the QR code so that the QR code is clearly visible within your smartphone’s screen.
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Page 20: What You'll Find In The Box
What you’ll find in the box Left and right hearing aid, Charger + USB cable Sleeve S attached. Sleeves Cleaning brush Cleaning cloth sizes XS, M, and L Quick start card and this user guide Limited warranty... -
Page 21: Get To Know Your Hearing Aids
Get to know your hearing aids ➌ ➌ ➍ ➎ ➏ ➋ ➊ ➊ ➊ These are images of the same hearing aid from different angles. ➊ ➍ Sleeve Side indicator ➋ (R = right ear, L = left ear) Microphone openings ➎... - Page 22 You can use the following standard Sleeves: Closed sleeve (standard) Vented sleeve (optional) See “How to change sleeves” section for more information on sleeve types.
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Page 23: Get To Know Your Charger
Get to know your charger ➋ ➑ ➊ ➍ ➐ ➌ ➍ ➍ ➎ ➎ ➏ ➏ ➊ ➎ LED – charger ➋ ➏ Removable inlay Push button ➌ ➐ Charging cups USB power port ➍ ➑ LEDs – hearing aids USB power cable Fully charge your hearing aids before using them for the first time. - Page 24 Getting started Charge your device Prepare of your phone before setup Open the quick setup website, download the Sony | Hearing Control app Set up and personalize your hearing aids with the Sony | Hearing Control app...
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Page 25: Getting Started
Getting started It is required to complete all steps in the Sony | Hearing Control app to setup the hearing aids for your needs. You will be guided through the process. It will take around 20 minutes. ➊ Charge your device. -
Page 26: Charge Your Device
➊ Charge your device Connect the charger and a suitable power adapter (not included) with the USB cable. Use the cable which came with the device. ➋ ➊ Keep the hearing aids inside the charger. The hearing aids wake up from deep sleep mode and start charging. -
Page 27: Prepare Your Phone Before Setup
While charging, the lights are pulsing orange. The lights change to constant green when the batteries are fully charged. ➋ Prepare your phone before setup Before starting, please do the following: Ensure strong internet access (Wi-Fi or cellular) throughout the configuration process. -
Page 28: Open The Quick Setup Website, Download The Sony | Hearing Control App
➌ Open the quick setup website, download the Sony | Hearing Control app Use the Sony | Hearing Control app to setup and configure your hearing aids. Download the app from app store using the QR code below. ACCESS THE QUICK SETUP WEBSITE HERE sony.net/hearing-c20-setup... -
Page 29: Set Up And Personalize Your Hearing Aids With The Sony | Hearing Control App
Finally, adjust the overall volume. Once you have had a chance to try the hearing aids, you can return to the Sony | Hearing Control app to adjust the sound with the fine tuning assistant and/or volume and sound balance control. - Page 30 Handling of your device Turning on and off Inserting and removing the hearing aids How to change sleeves...
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Page 31: Handling Of Your Device
Handling of your device Turning on and off There is no on/off button on the hearing aids. Turning on: Take the hearing aids out of the charger. Turning off: Place the hearing aids in the charger. -
Page 32: Inserting And Removing The Hearing Aids
Inserting and removing the hearing aids Inserting a hearing aid: Identify right and left hearing aid so that you insert it in the correct ear. Letters R and L indicate the side: R = right ear L = left ear The left device can be identified by a tactile dot. - Page 33 Make sure the Sleeve is positioned correctly. The shape should follow the shape of the hearing aid. Turn the Sleeve so the little tab is on the outside.
- Page 34 Hold the hearing aid correctly before inserting it.
- Page 35 NOTICE Push the device into the intended position, making sure there is no discomfort/resistance.
- Page 36 How to insert the hearing aids The right hearing aid is marked with an “R”. The left hearing aid is marked with an “L”. Hold the hearing aids with the removal cord at the bottom.
- Page 37 Gently push the hearing aid into the ear canal. WATCH QUICK VIDEO TUTORIAL sony.net/hearing-c20-insertion...
- Page 38 If the hearing aids do not fit comfortably in your ear, please see the section “How to change sleeves”. How to remove the hearing aids Remove each hearing aid by pulling the removal cord toward the back of your head. Clean and dry your hearing aids after usage.
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Page 39: How To Change Sleeves
Choose a smaller size if the hearing aid feels tight in your ear. Choose a larger size if the hearing aid feels loose or makes whistling noise. Please note mind that left and right ear sizes may differ. WATCH QUICK VIDEO TUTORIAL sony.net/hearing-c20-sleeve... - Page 40 Note: Please make sure to use the CRE-S2C or CRE-S2V sleeves with this product. Closed sleeves provide a better noise suppression and more amplification. The closed sleeves are included with your product. Vented sleeves provide better air ventilation and allow your own voice to sound more natural.
- Page 41 Removing sleeve Pinch and pull off the sleeve. Sleeves are designed to be discarded after removal from device.
- Page 42 Installing new sleeve Make sure that the little tab of the sleeve is on the outside of the hearing aid. *Shown for the left device...
- Page 43 NOTICE Select the sleeve size that gives you the best wearing comfort in each ear. Left and right ear sizes may differ. Choose a larger size in case of whistling problems.
- Page 44 Charging Charge devices while on the go Charging via electrical outlet Check charging status Low power indication Charging tips Switch off the hearing aids for long term storage Safety information Requirements for the USB power adapter...
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Page 45: Charging
Charging Charge devices while on the go When fully charged, the charging base holds three portable charges for on the go convenience. -
Page 46: Charging Hearing Aids
Charging hearing aids Place the right hearing aid in the charging cup marked with an “R”, and the left hearing aid in the charging cup marked with an “L”. Close the charger’s lid. The hearing aids are automatically turned off and start charging. The charging status will show via LED light for 7 seconds. -
Page 47: Charging Via Electrical Outlet
Charging via electrical outlet Connect the charger to the power adapter and plug it into an electrical outlet. Or place the charger on a wireless Qi-charger. The internal battery of the charger is charged. Put the hearing aids into the charger to charge them. The LED lights will pulse orange to indicate charging. -
Page 48: Check Charging Status
Check charging status Confirm that the hearing aids are in the charger. Disconnect the charger from the electrical outlet. Check the charging status of the hearing aids and the charger either - by opening the lid, or - by briefly pressing the button. If the status LED does not light up when you press the button, check the following: The charger is off. - Page 49 ➊ ➋ ➌ ➋ ➊ ➌ Charger LED Left hearing aid LED Right hearing aid LED...
- Page 50 Charger LED Solid green Internal battery has enough capacity to fully charge two hearing aids. Solid orange Internal battery does not have enough capacity to fully charge two hearing aids. Blinking orange Internal charger battery empty. Charging of hearing aids is not possible.
- Page 51 Hearing aid LED Pulsing orange Hearing aid is being charged. Solid green Hearing aid is fully charged. LED is off No hearing aid is in the charger, hearing aid is not placed correctly, or charger is off. Blinking twice orange Cooling phase.
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Page 52: Low Power Indication
Hearing aid LED Blinking red Hearing aid error. Refer to section “Troubleshooting for hearing aids and charger”. Low power indication An audible alert signal to indicate the hearing aid power cell is running low will be played. The signal will be repeated every 20 minutes. Depending on the usage of your hearing aids, you have approximately 1.5 hours to charge your hearing aids before they stop working. -
Page 53: Charging Tips
You may have some questions on how to best charge your hearing aids. Read the questions and answers below. For further information, visit sony.net/hearing-c20-support. How often do I need to charge the hearing aids? Hearing aids are meant to be charged daily, even if the power cell is not empty. - Page 54 What happens if I forgot to charge? Your hearing aids will automatically switch off when the power cell is empty. Charge the hearing aids as soon as possible. Hearing aids which have not been charged for over 6 months may be damaged due to an unrecoverable deep-discharge of the power cell.
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Page 55: Switch Off The Hearing Aids For Long Term Storage
Switch off the hearing aids for long term storage Put the hearing aids in the charger and close the lid. Disconnect the charger from the electrical outlet. Press and hold the button for 5 seconds to turn the charger and the hearing aids off. -
Page 56: Safety Information
Safety information Safety information on lithium-ion rechargeable batteries WARNING A lithium-ion rechargeable battery is permanently built into your device. Incorrect use of the device can cause the lithium-ion rechargeable battery to burst. Risk of injury, fire or explosion! Follow the safety instructions for lithium-ion rechargeable battery in this section. - Page 57 WARNING Charge your hearing aids only with the approved charger. Immediately discontinue use if the hearing aids or the charger feel hot. Do not dispose of the device in fire or water. Keep the device away from combustible materials, due to the unlikely event of a lithium-ion battery bursting or exploding.
- Page 58 NOTICE To avoid environmental pollution, do not throw batteries or hearing aids into household trash. Recycle or dispose hearing aids, accessories, batteries and packaging according to local regulations. WARNING Risk of burns! Do not place anything other than your hearing aids in the charger.
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Page 59: Requirements For The Usb Power Adapter
Requirements for the USB power adapter WARNING Risk of electric shock! Connect the charger only with a USB power supply which complies with IEC 60950-1 and/or IEC 62368-1. NOTICE Use of incompatible parts poses a risk of malfunction. Use standard USB power adapter which supports an output voltage of 5 V DC and an output current of 0.5 to 1 A. - Page 60 Daily use Adjusting the volume Adjusting your hearing aid What to do in loud enviroments Possible physiological side effects...
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Page 61: Daily Use
Adjusting the volume Your hearing aids automatically adjust the volume to the listening situation. If you prefer manual volume adjustment, use the Sony | Hearing Control app. Your hearing aids will retain the last volume adjustment when they are switched off. -
Page 62: Adjusting Your Hearing Aid
Adjusting your hearing aid WARNING Do not adjust the hearing aid when your attention is required on other activities, for example when crossing a street or driving a car. WARNING Your hearing devices may reduce certain background sounds, potentially also traffic or warning signals. Adjust the hearing aid to ensure you can hear surrounding sounds, including alarms and warning signals. -
Page 63: What To Do In Loud Environments
What to do in loud environments WARNING Do not use this device as hearing protection in loud environments. WARNING Remove hearing aids before using hearing protection equipment. Noise-cancelling headphones should not be used as hearing protection. WARNING Frequent exposure to loud sounds may harm your hearing. Keep the loudness at comfortable listening levels. -
Page 64: Explosive Atmospheres
NOTICE The smartphone generates short tone sequences to control the hearing aids. Do not hold the smartphone close to the ear while using the app. Explosive atmospheres WARNING Risk of explosion! Do not use your hearing aids in explosive atmospheres (e. -
Page 65: Possible Physiological Side Effects
Possible physiological side effects WARNING In case of a known contact allergy, consult the customer service regarding the presence of the allergen before using the hearing aid. If an allergic reaction develops after wearing the hearing aid, immediately discontinue use and consult a licensed physician. WARNING Contact your physician if you experience any unusual skin irritation, excessive accumulation of ear wax, dizziness, change in your... - Page 66 Cleaning and maintenance Exchanging the receiver wax guard...
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Page 67: Cleaning And Maintenance
Cleaning and maintenance Ear wax may accumulate in the sleeves which may affect sound quality. NOTICE Clean your hearing aids daily with a soft and dry tissue. Never use water. Only use cleaning products declared for use with hearing aids. NOTICE Protect your hearing aids from high humidity. - Page 68 NOTICE Protect your hearing aids from extreme heat. Do not store them in direct sunlight. NOTICE Do not dry your hearing aids in the microwave oven. Do not use alcoholic solvent on the charging contacts. To avoid corrosion, use a soft and dry tissue to wipe off sweat or liquid from the charging contacts or hearing aids before inserting them in the charger.
- Page 69 NOTICE In the unlikely event corrosion becomes visible on the surface of the charging contacts and cannot be wiped off, discontinue wearing the device and contact your customer service.
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Page 70: Storage
Storage Short-term storage (up to several days): Turn off your hearing aids by placing them in the charger. The charger must be on. If the charger is not on and you place your hearing aids in the charger, the hearing aids are not turned off. Note that when you turn off the hearing aids via a remote control or smartphone app, the hearing aids are not turned off completely. - Page 71 If you need to store your hearing aids for more than 3 months, put them in the charger and make sure the charger is turned off. Observe the storage conditions in section “Operating, transport and storage conditions”.
- Page 72 Clean the sleeves when you take it out of the ear with a soft and dry tissue. This prevents that ear wax becomes dry and hard.
- Page 73 Squeeze the tip of the sleeve to remove ear wax. Exchange standard sleeve approximately every three months. Replace them sooner if you notice cracks or other changes. Contact customer service if wax has collected underneath the sleeve and it cannot be wiped off.
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Page 74: Exchanging The Receiver Wax Guard
If your hearing aid does not sound loud enough or there is no sound and cleaning or changing the sleeve did not help, please exchange the wax guard. For more information on troubleshooting, visit: sony.net/hearing-c20-support ➋ Take off the sleeve. -
Page 75: Cleaning Of The Charger
Cleaning of the charger NOTICE Risk of injuries caused by electric shock! If cleaning is required, disconnect the charger from the power supply. Clean the charger with a soft, dry tissue. Never use running water or immerse the charger in water. Do not sterilize or disinfect the charger. - Page 76 Troubleshooting for hearing aids and charger...
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Page 77: Troubleshooting For Hearing Aids And Charger
Troubleshooting for hearing aids and charger If the status LEDs do not light up when you insert the hearing aids, check the following: Confirm hearing aids are in charger correctly by pushing them in slightly or closing charger lid. Confirm charger is turned on by pressing and holding the button for 5 seconds or connect the charger to an electrical outlet. - Page 78 Hearing aid LED Blinking red An error in the hearing aid has occurred. ● Take the respective hearing aid out of the charger and disconnect the charger from the power supply. ● Contact your customer service for support. LED is off No hearing aid is in the charger, hearing aid is not placed correctly, or charger is off.
- Page 79 Charger LED LED is off (wireless charging). Charger is fully charged Blinking twice orange ● Charger has reached the temperature limit and is now in a cooling phase. Charging is resumed after cooling down (about 15 minutes). ● Do not touch the hearing aids while the LEDs are blinking twice orange.
- Page 80 Charger LED Blinking red An error in the charger has occurred. ● Take the hearing aids out of the charger and disconnect the charger from the power supply. ● Reconnect the charger to the power supply and re-insert the hearing aids in the charging cups. If the LEDs are still blinking red.
- Page 81 No LED lights are on. ● Check if the power supply is connected correctly. For more information on troubleshooting, visit sony.net/hearing-c20-support.
- Page 82 Technical information Clinical data Human factors data Damaged devices, unauthorized changes Restricted areas for wireless devices Interference by strong radiation...
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Page 83: Technical Information
Technical information Output 2cc coupler OSPL 90 (Peak) 99 dB SPL Full-on gain (Peak) 44 dB Frequency range and noise Frequency range 250 – 8000 Hz Equivalent input noise 23 dBA Total harmonic distortion 4% / 1% 500 Hz, 70 dB SPL / 100 dB SPL output Latency... - Page 84 Battery Battery runtime up to 28 h Battery capacity in the charger 300 mAh (1140 mWh) All measurements performed according to ANSI/CTA 2051:2017.
- Page 85 Pre-configured sound profiles Preconfigured sound profiles profile 1 profile 2 profile 3 profile 4 profile 5 0.25 profile 6 ...
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Page 86: Clinical Data
Clinical data Representative users with mild to moderate hearing impairment experienced similar benefits when comparing a similar but not identical self-fitting device with a comparable professionally fitted prescription hearing aid. There were no adverse events encountered during this study. Human factors data It was demonstrated in a human factors validation study, that a similar but not identical product can be used safely and effectively by the intended users and in the intended environments. -
Page 87: Damaged Devices, Unauthorized Changes
Damaged devices, unauthorized changes WARNING Risk of injury! Do not use damaged devices. Please consult the customer service. WARNING Note that any unauthorized changes to the device may cause damage to the product or cause injury. Use only approved parts and accessories. Contact the customer service for support. -
Page 88: Restricted Areas For Wireless Devices
Restricted areas for wireless devices WARNING Switch off the hearing aid in areas where the use of wireless devices is restricted. Interference by strong radiation NOTICE Different types of strong radiation, e. g. during X-ray or MRI head examinations, may damage hearing aids. Do not wear the hearing aids during these or similar procedures like electrosurgery (diathermy, electrocautery, HF-surgery). - Page 89 NOTICE Your devices comply with international standards. However, it cannot be guaranteed that all products on the market work interference-free, for example some induction cookers, electromagnetic security systems (e.g. anti-theft systems and metal detectors) cellular telephones, RFID, room surveillance systems may cause audible interference.
- Page 90 Explanation of symbols...
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Page 91: Explanation Of Symbols
Explanation of symbols Symbols used in this document Points out a situation that could lead to serious, moderate, or minor injuries. Indicates possible property damage. Advice and tips on how to handle your device better. Symbols on the device or packaging Do not dispose of the device with general domestic waste. - Page 92 Symbols on the device or packaging Read and follow the instructions in the user guide. According to IEC 60601-1, the applied parts of this device are classified as type B. Keep dry during transportation and storage. Limit of temperature during transportation and storage. Read more in section “Operating, transport and storage conditions”.
- Page 93 Symbols on the device or packaging Limit of atmospheric pressure during transportation and storage. Read more in section “Operating, transport and storage conditions”. Keep out of reach of children. Compatible with Qi-certified wireless chargers. Serial number Part number...
- Page 94 Important information Operating, transport and storage conditions Disposal information Conformance information Regulatory information For hearing aid users Quality of service (QoS) for the ear-to-ear wireless technology Cybersecurity For children with hearing loss...
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Page 95: Important Information
Important information The hearing aids are designed for an expected service life of 5 years. They are expected to remain safe for use for this duration. Operating, transport and storage conditions The hearing aids operate in the following environmental conditions (also valid in between uses): Temperature 0 to 50 °C (32 to 122 °F) - Page 96 Hearing aids: Operating conditions Discharging Charging Temperature 0 to 50 °C 10 to 35 °C (32 to 122 °F) (50 to 95 °F) Relative humidity 5 to 93 % 5 to 93 % Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa...
- Page 97 Charger: Operating conditions USB-Charging QI Charging Temperature 10 to 35 °C 10 to 30 °C (50 to 95 °F) (50 to 86 °F) Relative humidity 5 to 93 % 5 to 93 % Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa...
- Page 98 During extended periods of transport and storage, please observe the following conditions: Storage Transport Temperature 10 to 40 °C -20 to 60 °C (50 to 104 °F) (-4 to 140 °F) Relative humidity 10 to 80 % 5 to 90 % Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa...
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Page 99: Disposal Information
Disposal information Recycle hearing aids, accessories and packaging according to local regulations. Conformance information Devices with the FCC marking comply with the standards of the FCC regarding electromagnetic interference. Notices Changes or modifications made to this equipment not expressly approved by the legal manufacturer may void the FCC authorization to operate this equipment. - Page 100 Operation is subject to the following conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
- Page 101 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. For body worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with the legal manufacturer’s accessories supplied or designated for this product.
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Page 102: For Hearing Aid Users
For hearing aid users Hearing aids will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. In most cases infrequent use of hearing aids prohibits the wearer from attaining the full benefit from it. The use of hearing aids is only part of hearing rehabilitation and may need to be supplemented by auditory training and instruction in lip reading. - Page 103 Health considerations If soreness or skin irritation develops, discontinue wearing your hearing aids. Battery tips If a battery is accidentally swallowed, seek medical attention immediately, or call the National Button Battery Ingestion Hotline collect at 1-800-498-8666. Identification information Your hearing aids have a serial number imprinted on them. The location of the serial number will vary according to the style of hearing aid you have chosen.
- Page 104 The month of manufacture is derived from the first digit, the year of manufacture from the second digit: AFA1234 AFA1234...
- Page 105 Code (first digit) Month Code (first digit) Month A, N G, U B, P H, V C, Q J, W D, R K, X E, S L, Y F, T M, Z Code (second digit) Year Code (second digit) Year D, E 2023 H, J...
- Page 106 Nearfield Magnetic Induction (NFMI) functionality The following table shows the main information on NFMI connectivity, some parameters are different from product to product, so the worst case is indicated: Wireless technology Nearfield Magnetic Induction (NFMI) Modulation Phase Shift Key Magnetic field strength 0.14 A/m Output power (EIRP) 53 μW...
- Page 107 EMI/EMC compliance The CRE-C20 wireless hearing aids comply with the following EMC/ EMI standards: Standard Test Type Note 47 CFR Part 15, RF emissions U.S. FCC requirements for Subpart C intentional radiators. EN 300 330 RF emissions EMC and radio spectrum...
- Page 108 Standard Test Type Note IEC 60118-13 RF immunity International product standard for hearing aids to ensure adequate immunity to radio interference from mobile telephones. ANSI C63.19 RF immunity American National Standard method of measurement of compatibility between wireless communication devices and hearing aids.
- Page 109 Standard Test Type Note ISO 14117 RF emissions Implantable medical device EMC immunity, International Standard. EN 45502-2-1 RF emissions Particular requirements for pacemakers.
- Page 110 Emissions CISPR 11, Group 1, Class B. Immunity ESD, Conducted up to +/-8 kV, Air discharge up to +/-15 kV Power frequency magnetic fields: 30 A/m, 50/60 Hz Immunity 80 MHz-2.7 GHz 10 V/m, to RF fields 2.7 GHz-6 GHz 3 V/m Proximity to wireless Up to 28 V/m –...
- Page 111 Wireless security measures Wireless signal security is assured through the device system design that includes: ● A built-in pairing table which specifies valid and legitimate pairing among units. ● A proprietary communication protocol which checks the package numbers during each transmission. ●...
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Page 112: Quality Of Service (Qos) For The Ear-To-Ear Wireless Technology
Quality of Service (QoS) for the ear-to-ear wireless technology Synchronization/exchange of low data rate ear-to-ear signals Similar QoS as with remote controls in typical households. In typical environment it can happen that electromagnetic noise from appliances (light switch, car ignition) lead to non-valid data. Transmission of unsuccessful command is automatically repeated. -
Page 113: Cybersecurity
Cybersecurity Proper set-up and operation of your hearing aids requires a safe, private and secure operating environment. The U.S. Federal Trade Commission’s guidance for online security https://consumer.ftc.gov/online-security provides examples of best practices for securing your home network and mobile device to ensure your security. - Page 114 Country/region specific information Conformance information for charger Support...
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Page 115: Country/Region Specific Information
Country/region specific information Certification information for hearing aids with wireless functionality: Sony CRE-C20 Model: MIM003 Contains FCC ID: 2AXDT-MIM003 Conformance information for charger This device complies with IEC60601-1-2. This device complies with Part 18 of the FCC Rules. -
Page 116: Support
20 cm (8 in) during the charging process. Support For more detailed information, repair services or replacement: ● Visit our website for support: sony.net/hearing-c20-support ● Visit our community site where you can ask questions, find and connect with other Sony users: sony.net/hearing-c20-community... - Page 117 ● Phone: 877-864-7669 ● Sony Electronics Inc., 115 West Century Road, Suite 250, Paramus, NJ 07652 sony.net/hearing-c20-support sony.net/hearing-c20-community Supported systems: For Apple iOS version 15 or above, Google Android 11 or above. (Supported versions are subject to change.)
- Page 120 Manufactured for: Sony Electronics Inc. 115 West Century Road Suite 250 Paramus, NJ 07652 USA Hearing aids: Charger: USB cable: Made in Singapore Made in China Made in China Document No. 05576-99T04-7600 EN Order/Item No. 210 291 96 Master Rev02, 11.2023...