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4-445-110-11 (1)
Recovery,
Backup and
Troubleshooting
Guide
Printed in Japan
© 2012 Sony Corporation
Introduction
About recovery
Why do I have to create Recovery
Media?
What is recovery?
Recovery Media are used to restore your
computer back to its original factory
Recovery is the process of restoring the
condition. If Windows does not start and
built-in hard disk drive or SSD back to its
you have deleted the recovery area, you will
original factory condition. Refresh is the
need the Recovery Media to perform
process of reinstalling the operating system
recovery. Create the Recovery Media
with the main settings and personal data
immediately after the computer is ready for
retained.
use.
There are two ways to recover your
computer:
About backup
From Recovery Media
From the recovery area
What is a backup process?
The backup process creates a backup copy
The 64 GB or 128 GB SSD equipped models
of your data stored on the built-in hard disk
do not support the refresh function. If you
drive or SSD and saves it to another
check the capacity of the SSD, press the
location.
ASSIST button while your computer is off to
display the VAIO Care Rescue Mode screen,
Why do I have to back up my data?
and select Start BIOS setup.
Due to unexpected events or computer
When do I have to perform recovery
viruses, you might lose various data stored
or refresh?
on the built-in hard disk drive or SSD. To
restore the lost data, its backup copy is
If your computer has become unstable
needed. It is strongly recommended that
If your computer has been infected with
a computer virus
you back up your data regularly.
If your computer is experiencing
Creating Recovery Media
problems which cannot be solved
through troubleshooting
If you have formatted the C: drive by
You can create Recovery Media using VAIO
mistake
Care. For detailed information how to create
the Recovery Media, refer to the on-screen
What is a recovery area?
User Guide. Connect your computer to the
The recovery area on the built-in hard disk
Internet and update the computer using
drive or SSD contains data for system and
VAIO Update before creating the Recovery
app recovery. Typically, you cannot modify
Media.
or delete data in this area, however, there
are commercially available apps designed
You cannot use BD-RE, BD-RE DL,
for this purpose.
DVD-RW, DVD+RW, DVD-RAM, CD-R, and
CD-RW media as Recovery Media.
Recovering your computer
Refresh your computer first if the computer
becomes unstable. If the problem persists,
You can use optical discs and a USB flash
recover the computer.
drive as Recovery Media. However, it is
recommended that you use DVD-R media,
since you may accidentally delete the data
Recovering your computer will delete all the
on the USB flash drive.
data on the built-in hard disk drive or SSD.
The types of media your computer supports,
The main settings and personal data on
the number of necessary discs, and the
your computer are retained when you
capacity of the USB flash drive you need will
be displayed during the Recovery Media
refresh the computer.
creation process.
To refresh your computer
USB ports that are compliant with the USB
3.0 standard do not support recovery with a
USB flash drive that is compliant with the
1
Press the ASSIST button while your
USB 3.0 standard. On models without the
computer is off.
USB ports that are compliant with only the
The VAIO Care Rescue Mode screen
USB 2.0 standard, be sure to create
appears.
Recovery Media using the USB flash drive
that is not compliant with the USB 3.0
2
Select Recover or maintain your system.
standard. (Except for SVE111)
Follow the on-screen instructions until
the Choose an option screen appears.
3
Select Troubleshoot and Refresh your
PC.
For details, refer to the on-screen User
Guide.
Save important data in advance. Copyright
protected data, such as digital broadcast
data or music files organized by digital
media playback apps, may not be available,
even if the data is retained in the same
location after you refresh your computer.
Refer to the help file included with the app
you are using for instructions.
The apps installed at the time of delivery
and installed from Windows Store are
retained, whereas all Desktop apps that you
installed after the purchase will be erased.
To recover from the
2
Turn off your computer.
recovery area
3
Press the ASSIST button to display the
VAIO Care Rescue Mode screen and
select Start from media (USB device/
1
Press the ASSIST button while your
optical disc).
computer is off.
Follow the on-screen instructions until
The VAIO Care Rescue Mode screen
the Choose an option screen appears.
appears.
4
Select Troubleshoot and Recovery and
2
Select Recover or maintain your system.
maintenance.
Follow the on-screen instructions until
Follow the on-screen instructions until
the Choose an option screen appears.
the VAIO Care (Rescue Mode) : Recover
3
or maintain your system screen
Select Troubleshoot and Recovery and
appears.
maintenance.
Follow the on-screen instructions until
the VAIO Care (Rescue Mode) : Recover
If the display language selection window
or maintain your system screen
appears, select your desired language
appears.
and OK.
5
Select Start recovery wizard.
If the display language selection window
6
Follow the on-screen instructions.
appears, select your desired language
and OK.
4
Select Start recovery wizard.
To perform the custom recovery, select
Tools and Start advanced recovery wizard.
5
Follow the on-screen instructions.
If you cannot recover your computer using
the USB flash drive, connect the drive to
To perform the custom recovery, select
another USB port on the computer and try
Tools and Start advanced recovery wizard.
recovering the computer again.
To recover from Recovery
Media
On the model without a built-in optical disc
drive, connect an external optical disc drive
(not supplied) to the computer. If an AC
adapter is supplied with the external optical
disc drive, plug the AC adapter into a power
source.
1
Insert Recovery Media (optical discs) into
the optical disc drive or connect a USB
flash drive to the USB port on your
computer while the computer is in
Normal mode.
See the back side.
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