Page 1 Server HX4500 U s e r ' s G u i d e...
Page 3 Server HX4500 U s e r ' s G u i d e...
Page 4: Proprietary Notice And Liability Disclaimer
The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
Page 5: Table Of Contents
Contents Proprietary Notice and Liability Disclaimer Regulatory Information Using This Guide ........... vii Text Conventions ................viii Related Documents................ix Safety Notices ..................x Safety Notices for Users Outside of the U.S.A. and Canada ...xi Care and Handling................xii System Overview..........1-1 Overview..................1-2 System Feature Summary ............
Page 6 Configuring Your System ........3-1 Configuring Your System ..............3-2 Resource Configuration Utility (RCU)..........3-2 Using the RCU ................3-3 RCU Command Line Parameters ..........3-5 RCU Configuration Settings ............3-5 ISA Board Configuration............3-6 BIOS Setup Utility ................3-8 Using the BIOS Setup Utility............3-8 BIOS Setup Configuration Settings..........
Page 7 Installing a Power Supply ............4-29 Removing a Power Supply............4-30 Hot-Swapping a Power Supply ..........4-30 Removable Media Devices ............4-31 Installing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive..4-33 Removing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive ..4-37 Hard Disk Drives................
Page 8 vi Contents...
Page 9 Contents vii...
Page 11: Using This Guide
Using This Guide This User’s Guide provides a quick reference to information about your system. Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading. This guide contains the following information: Chapter 1, “System Overview” provides an overview of your system and describes your system’s major system components.
Page 12: Text Conventions
Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: WARNING Warnings alert you to situations that could result in serious personal injury or loss of life. ! CAUTION Cautions indicate situations that can damage the system hardware or software.
Page 13: Related Documents
Related Documents In addition to this guide, the following system documentation is included with your server either as electronic files on E or as XPRESS UILDER paper copy shipped with your server. System Release Notes Release Notes provide you with the latest information about your system.
Page 14: Safety Notices
Safety Notices Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on your equipment to indicate safety hazards. Warning: Lithium batteries can be dangerous. Improper handling of lithium batteries may result in an explosion.
Page 15: Safety Notices For Users Outside Of The U.s.a. And Canada
Outside the U.S.A. and Canada, the plug must be rated for 250 Vac, 10 amp minimum, and must display an international agency approval marking. The cord must be suitable for use in the end-user country. Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country.
Page 16: Care And Handling
Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it. Keep the system away from magnetic forces. Keep the syst em dry.
Page 17: System Overview
System Overview Overview Chassis System Board Features Peripheral Devices System Power Software Locks via the BIOS Setup...
Page 18: Overview
Overview The server is a modular, multiprocessing server based on the Intel Pentium® II Xeon chip set. The chip set incorporates a modular scaleable architecture that integrates a 64-bit bus interface with three Peripheral Component Interconnect (PCI) buses and an Industry Standard Architecture (ISA) bus. The architecture supports Symmetrical Multiprocessing (SMP) and a variety of operating systems.
Page 19: System Feature Summary
System Feature Summary A summary of the system features is included in Table 1-1. Table 1-1. System Features Feature Description Modular board set System is intended for use with a modular board set based on Pentium II Xeon processor technology; from one to four processors and up to 4 GB of memory.
Page 20: Expanding The Server As Needs Grow
Expanding the Server as Needs Grow A typical minimum system configuration may include the following: board set consisting of system I/O board, CPU base board with a Pentium II Xeon processor, and a memory board diskette drive and SCSI CD-ROM drive three SCSI hard drive cages with one hard drive and a RAID controller installed network add-in boards...
Page 21: Chassis
Chassis Figure 1-1 shows the server front chassis features and controls. P O W E R S T A T U S DISK Power LED When green, power is present in system. When off, power is turned off or power source is disrupted. See Table 1-1 for a list and description of the system LEDs.
Page 22: Status Led Indicator Descriptions
Status LED Indicator Descriptions Table 1-2 lists the system status LED indicators along with a description of each LED indicator. Table 1-3 lists the disk drive status LED panel indicators along with a description of each LED indicator. Table 1-4 lists system status abnormal conditions.
Page 23: Opening The Front Doors
Table 1-4. System Status Abnormal Conditions LED (Amber) Conditions System Status Chassis intrusion (front cover) Unit fan alarm Memory multi-bit error (SERR) P6 bus error (SERR) Thermal sensor Temperature Voltage CPU thermal trip PCI PERR# (OPB/ESC detect) PCI SERR# CPU internal error IOCHK Opening the Front Doors You must open the right front door to turn the server power on or off, reset the...
Page 24 2. First open the right front door, then open the left door (see the following figure). 1-8 System Overview...
Page 25: Chassis Features And Controls
Chassis Features and Controls Figure 1-2 shows the server front chassis features and controls. Figure 1-3 shows the server rear chassis features and controls. SCSI hard drive cages Used to mount the hard disks. Each cage contains four disks with their three status LEDs mounted above.
Page 26 Keyboard PS/2-compatible 6-pin mini-DIN connector. Printer LPT1 25-pin parallel port connector. VGA monitor 15-pin connector. External-SCSI Narrow-SCSI 50-pin connector See Configuring Switch and Jumper Settings in Chapter 4 of this User’s Guide. Dump button See Configuring Switch and Jumper Settings in Chapter 4 of this User’s Guide. Function select switches Mouse...
Page 27: System Board Features
System Board Features The board set includes the system I/O board, CPU base board, and a memory board. The system I/O board is mounted at the top of the system. Figure 1-4 shows the system with the top cover removed. System I/O Board Option board Fan Diskette drive...
Page 28 The CPU base board plugs into the underside of the system I/O board and the memory board plugs into the CPU base board. Figure 1-5 shows the system with the left side cover removed. CPU base board Memory board Rear CPU fan Rear CPU fan Voltage Regulator Module socket (VRM1 - VRM6)
Page 29 Figures 1-6, 1-7, and 1-8 show the major components on the system I/O board, CPU base board, and Memory board. Table 1-5 summarizes the features of the board set. Table 1-5. Features of the Board Set Feature Description Multiple processor Four processor sockets on the CPU base board, for a total of four slots processors.
Page 30 PCI expansion slots (#31, #32, #33, and #34) PCI expansion slots (#21, #22, and #23) ISA expansion slots (#1 and #2) CPU base board connector (underside of board) PCI expansion slots (#11 and #12) Optional Video DRAM sockets I/O riser board connector SCSI channel B connector SCSI channel A connector SCSI status cable connector...
Page 31 CPU front fan connector Memory board connector Pentium II Xeon processor (1 - 4) CPU front fan connector Configuration switch CPU rear fan connector Voltage module socket (VRM1 - VRM6) CPU rear fan connector Voltage Module Socket (memory) Figure 1-7. CPU Base Board Component Locations DIMM sockets Configuration jumper DIMM sockets...
Page 32: Processor
Processor Each Pentium II Xeon processor is packaged in a single edge contact (S.E.C.) cartridge. The cartridge includes the processor core with an integrated 16 KB primary (L1) cache; the secondary (L2) cache; a thermal plate; and a back cover. The cartridge is secured by a retention module attached to the baseboard.
Page 33: Video
Video The onboard super VGA controller (PCI) is a high-performance SVGA subsystem that supports: BIOS compatibility with VGA, EGA, CGA, Hercules Graphics, and 1 MB of Video Memory expandable to 2 MB (Figure 1-6, F) 16-bit bus for high-speed display memory access hardware accelerated bit block transfers (BITBLT) 72Hz refresh, non-interlaced at: 640x480, 800x600, or 1280x1024 resolutions...
Page 34: Fans
Fans In addition to the power supply fans, the system has an option board fan (see Figure 1-4, B) cabled to the I/O board (see Figure 1-6, K) and three CPU fans (see Figure 1-5, C, D and F) cabled to the CPU base board (see Figure 1-7, A, D, F and H).
Page 35: Removable Media Drive Bays
The backplane has two main functions: SCSI drive control and system data logging. Drive status is monitored to detect failing drives and to control LED indicators. The backplane features include the following: insertion and removal of hard drives while power is on (referred to as “hot swap”) simplified cable management SCA connectors to simplify inserting and removing hard drives...
Page 36: System Power
System Power The system may be configured with up to three 420 Watt power supplies. Each supply automatically switches between these input voltage ranges: 100-120 VAC at 50/60 Hz; 7 A maximum current 200-240 VAC at 50/60 Hz; 3.5 A maximum current Each power supply provides DC outputs of +5 V, +12 V, +3.3 V, -5 V, and -12 V.
Page 37: Setting Up Your System
Setting Up Your System Selecting a Site Unpacking the System Moving the System to the Site Getting Familiar With the System Making Connections Connecting the Power Cords Powering On Your System...
Page 38: Selecting A Site
Selecting a Site The system operates reliably in a typical office environment. Choose a site that meets the following requirements. Site the system near grounded, three-pronged power outlets. Note: For the United States and Canada, this means NEMA 5-15R outlets for 100-120 Vac or NEMA 6-15R outlets for 200-240 Vac.
Page 39: Unpacking The System
Unpacking the System ! CAUTION Your system weighs approximately 207 pounds (94 kg). To avoid personal injury, make sure you have someone help you lift or move the system. When you receive your system, inspect the shipping containers prior to unpacking.
Page 40: Getting Familiar With The System
Getting Familiar With the System Before setting up your system, see Chapter 1, “System Overview,” to become familiar with system features, such as the location of your system's security keylocks and front and rear panel switches, indicators and connectors, etc. Making Connections Connect your keyboard, monitor, and mouse (see Figure 2-1).
Page 41 Keyboard, PS/2-compatible 6-pin connector Printer, parallel port 25-pin connector VGA monitor, 15-pin connector External-narrow SCSI, 50-pin high density connector Mouse, PS/2-compatible 6-pin connector COM1, serial port 9-pin connector COM2, serial port 9-pin connector Reserved, 9-pin connector PCI slots, nine PCI add-in board slots Reserved, connector knockout ISA slots, two ISA add-in board slots Figure 2-1.
Page 42: Connecting The Power Cords
Connecting the Power Cords Plug the female end of each AC power cord into the input receptacles on the rear of the power supplies (see Figure 2-2). Plug the male end of each power cord into NEMA 5-15R outlet for 100-120 Vac or NEMA 6-15R outlet for 200- 240 Vac.
Page 43: Powering On Your System
Powering On Your System Power on your system as follows. 1. Make sure all external devices, such as a video display, keyboard, and mouse (optional) have been connected, and the power cords are connected. 2. Power on the video display and any other external devices. 3.
Page 45: Configuring Your System
Configuring Your System Configuring Your System Resource Configuration Utility (RCU) BIOS Setup Utility SCSISelect Utility Viewing the Event Log Configuring the RAID Controller Configuring System Jumpers and Switches...
Page 46: Resource Configuration Utility (Rcu)
Configuring Your System Configuration and setup utilities are used to change your system configuration. You can configure your system, as well as any option boards you may add to your system, using the Resource Configuration Utility (RCU) diskette. Also, several unique system parameters are configured using BIOS Setup (stored in the system FLASH memory).
Page 47: Using The Rcu
The RCU stores the configuration information in the non-volatile memory on your system. When you exit the RCU, the configuration information is written to non-volatile memory. The RCU also maintains the Setup configuration, which is stored in the battery-backed memory. This means that when you exit the RCU, the Setup and RCU configuration agree with each other.
Page 48 8. Select Step 2 to add an ISA board to your system (see “ISA Board Configuration”). 9. Select Step 3 to view your systems configuration settings. The normal (default) RCU settings are shown in table 3-3. Table 3-1. Resource Configuration Utility Main Menu Menu Options Description 1.
Page 49: Rcu Command Line Parameters
Table 3-3. RCU Configurations Main Menu Normal Setting Your Configuration System - Express 5800 HX4500 System Board RS - 232 COM Port 1 PORT 3F8h - 3FFh IRQ 4 RS - 232 COM Port 2 PORT 2F8h - 2FFh IRQ 3...
Page 50: Isa Board Configuration
ISA Board Configuration If adding a non-Plug and Play ISA board to your system, use the following procedures to define and add the option board. It’s necessary to define an ISA board to prevent other boards in the system from using the same IRQ levels, DMA channels, I/O port addresses, or memory addresses, that your ISA board uses.
Page 51 11. The View Current Settings screen is displayed. Press to save the Enter current settings. 12. The Add confirmation screen is displayed. Review the manufacturer’s comments and press Enter Table 3-4. ISA Board Configurations ISA Board Definitions Your Configuration Board Description: Manufacturer: Interrupts (Select from scrollable list) DMA Channels (Select from scrollable list)
Page 52: Bios Setup Utility
17. The Steps in configuring your computer screen is displayed. At this screen select “Step 5: Save and exit” and press Enter 18. The Save and exit screen is displayed. At this screen select “Save the configuration and restart the computer” and press Enter 19.
Page 53: Bios Setup Configuration Settings
See the following table for information on the keys you use with Setup. These keys are also listed at the bottom of the Setup menu. Function in Setup Menu F1 or Alt-H General Help window. Exit the current menu. Select a different menu. arrow keys Move cursor up and down.
Page 54 Table 3-5. BIOS Setup Configurations, Main Menu Menu Parameter Name Normal Setting or Your Configuration Display Only MAIN MENU System Time Current Time Enter current time (hour, minutes, seconds on 24 hour clock). System Date Current Date Enter current date. *Diskette A: 1.44MB, 3 1/2”...
Page 55 Table 3-5. BIOS Setup Configurations, Main and Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only MAIN MENU *Boot Sequence Press Enter for menu. POST Errors Enabled Boot Sequence A: then C: *Numlock Press Enter for menu. Numlock Key Click Enabled...
Page 56 Table 3-5. BIOS Setup Configurations, Advanced Menu Menu Parameter Name Normal Setting or Your Configuration Display Only ADVANCED MENU Clear DIMM Errors Press Enter DIMM Error Pause Enabled CPU Reconfiguration Press Enter for menu. CPU Reconfiguration Enabled CPU #4 Status Normal CPU #3 Status Normal...
Page 57 Table 3-5. BIOS Setup Configurations, Security and Hardware Menu Menu Parameter Name Normal Setting or Your Configuration Display Only PCI IRQ14 Auto PCI IRQ15 Auto PCI IRQ16 Auto Advanced Press Enter for menu. Reset Configuration Data SECURITY MENU Supervisor Password is Disabled User Password is Disabled...
Page 58: Scsiselect Utility
SCSISelect Utility The system I/O board includes an integrated AIC7895 dual SCSI host controller used to manage SCSI devices in your system. When used, Channel A of this controller provides support for four internally mounted ultra/wide hard disk drives. Channel B provides support for internally mounted tape and CD-ROM devices as well as externally connected SCSI devices.
Page 59: Scsiselect Configuration Settings
4. If you wish to format a disk, verify disk media, or display a list of devices and their SCSI Ids, select “SCSI Disk Utilities”. If you wish to configure the adapter or a device, select “Configure/View Host Adapter Settings”. SCSISelect Configuration Settings The following keys are active for all SCSISelect screens.
Page 60 Table 3-6. SCSISelect Setup Configurations Recommended Setting or Display Only Your Configuration Option SCSI Bus Interface Definitions Host Adapter SCSI ID SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press Enter for menu Boot Channel A First Boot SCSI ID Boot LUN Number...
Page 61: Configuring The Raid Controller
Configuring the RAID Controller The system comes with a three channel SecuRAID 530 Redundant Array of Inexpensive Devices (RAID) Controller board. The board gives your system the added security of fault tolerance. The system is pre-configured at the factory. Use Table 3-8 to determine how the RAID controller was configured at the factory.
Page 62: Configuring System Jumpers And Switches
If you want to remotely configure the array (from a PC client); increase array capacity online; or monitor statistics on disk and controller activity, you must install the Global Array Manager (GAM) option provided with your RAID subsystem. The GAM option includes diskettes and user documentation. Use of GAM is documented in the Global Array Manager 2 Server Installation Guide.
Page 63 Function Select Switches and Dump Button A Function select switches B Reserved Figure 3-1. Function Select Switches Note: The switches are set correctly at the factory for your system configuration. If your system requires a switch change, change only the switch setting for that condition. Otherwise keep the switches at their factory settings.
Page 64: Configuring Cpu Base Board Function Select Switches
Table 3-9. Function Select Switch Settings Swit Description Settings Function Reserved for Off (factory setting) future use. Reset Front panel Reset pushbutton switch is disabled. pushbutton control On (factory setting) Front panel Reset pushbutton switch is enabled. AC power Off (factory setting) DC power can only be turned on from the front panel source control switch.
Page 65: Configuring Memory Board Function Jumpers
Configuring Memory Board Function Jumpers This section describes how to configure the memory board jumper for 60ns. Figure 3-3 shows the location and settings of the memory board jumper. Figure 3-3. Memory Board Jumper Configuring System I/O Board Switches and Jumpers The system I/O board switches and jumpers enable you to set specific operating parameters for your system.
Page 66 Reserved SCSI Channel A Reserved Reserved 10K9 CMOS Clear Reserved FLASH Code Model Type 13A1 Password Clear Figure 3-4. System I/O Board Switches and Jumpers 3-22 Configuring Your System...
Page 67 Table 3-10. System I/O Board Switch and Jumper Configurations Switch/ Factory Your Jumper Description Option Setting Default Setting SCSI Channel A SCSI channel A Narrow SCSI for channel select (down) Wide SCSI for channel A FLASH Code FLASH BIOS write protected; no reprogramming update (down)
Page 68: Setting Switches And Jumpers
Setting Switches and Jumpers ! CAUTION Before doing the procedures in this section, make sure that your system is powered off. Unplug the AC power cords from the back of the chassis. Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage.
Page 69: Bios
BIOS The following contains procedures for updating your BIOS and changing the language used by the BIOS Setup Utility. Updating the BIOS You should use this procedure when you receive a BIOS FLASH diskette from your service representative. Update the system BIOS as follows. Note: This procedure clears the event log contents.
Page 70: Changing The Bios Setup Language
Changing the BIOS Setup Language The BIOS Setup Utility used by your system supports two languages: English and one other. As shipped from the factory, the BIOS Setup Utility supports English and French. If you want to use either German, Spanish, or Italian as the second language, you must use the Multi-Language BIOS FLASH Diskettes to change the supported languages.
Page 71: Resetting The Cmos Nvram
7. Remove the Multi-Language BIOS FLASH diskette from floppy disk drive 8. Press any key and the system restarts. You can verify the language change by pressing the F2 key to enter the BIOS Setup Utility. BIOS Recovery Instructions If the BIOS language update procedure fails, leaving your BIOS in an unusable and unrecoverable state, perform the following steps and then retry the BIOS language update.
Page 72: Clearing And Changing The Password
Clearing and Changing the Password Clear and change the password as follows. 1. Power off the system and remove the panels as described in the Upgrades and Options chapter. 2. Move the Password Clear switch 13A SW2 to ON (see Figure 3-4). 3.
Page 73: Upgrading Your System
Upgrading Your System Precautions Preparing Your System for Upgrade Modifying the System I/O Board DIMMs Processors Option Boards Power Supply Removable Media Devices Hard Disk Drives...
Page 74 This section contains step-by-step instructions for removal and installation of all the major system components. When you disassemble the server, note the orientation and placement of any cables or shielding that you remove. WARNING The DC push button on/off switch on the front panel does not turn off system AC power.
Page 75: Precautions
Precautions The following warnings and cautions apply throughout this chapter. Only a technically qualified person should integrate and configure the system. The only procedure that can safely be done with the system power on is installing (or hot-swapping) an SCA drive/carrier assembly in one of the SCSI hot-swap drive cages or hot-swapping a failed power supply.
Page 76 ! CAUTION Electrostatic discharge (ESD) and ESD protection. ESD can damage disk drives, boards, and other parts. This system can withstand normal levels of environmental ESD while you are hot- swapping SCSI hard drives or hot-swapping a failed fan module or power supply.
Page 77: Preparing Your System For Upgrade
Preparing Your System for Upgrade Have the following tools available: Phillips screwdriver (#1 bit and #2 bit) flat-head screwdriver small needle nose pliers pen or pencil utility knife ESD workstation or antistatic wrist strap (recommended) IC removal tool. Equipment Log Use the equipment log form located at the end of this guide to record the model and serial number of your system, all installed options, and any other pertinent information specific to your system.
Page 78: Removing The Front Doors
Removing the Front Doors You must remove the front doors to remove the side panels on your system. To remove the front doors. 1. Open the front doors and power off the system. Ensure the power cords are unplugged from the AC wall outlet. 2.
Page 79: Removing The Top Cover And Side Panels
Removing the Top Cover and Side Panels To install options in your system, you should do the following. To modify the system I/O board, add an option board, or add a removable media device, remove the top cover To add memory or a processor, remove the left side panel To install a hard disk cage, remove the top cover and right side panel.
Page 80 Remove the top cover or a side panel as follows. 1. Power off the system and ensure the power cords are unplugged from their AC wall outlet. 2. Observe the safety and ESD precautions listed at the beginning of this chapter. 3.
Page 81: Installing The Top Cover And Side Panels
Figure 4-3. Top Cover and Side Panels Removal Installing the Top Cover and Side Panels Install the top cover and side panels as follows. 1. Before replacing the top cover or side panel, make sure no tools or loose parts have been left inside the system chassis.
Page 82: Modifying The System I/O Board
Modifying the System I/O Board The following provides procedures for upgrading and configuring the system I/O board in your system. Topics covered include: installing video memory replacing the non-volatile memory replacing the real-time clock battery. Note: Electrostatic discharge (ESD) can damage add-in boards and other components;...
Page 83: Replacing The Non-Volatile Memory
2. Align the beveled edge of the video memory module with the notched corner of the video memory socket. See Figure 4-4 for the video memory socket location. 3. Press the video memory module down firmly until it is fully seated in its socket. 4.
Page 84: Replacing The Real-Time Clock Battery
Figure 4-5. Non-Volatile Memory Location Replacing the Real-time Clock Battery You may need to replace the real-time clock (RTC) battery because of its battery life span. The battery powers the clock in the absence of power. When the battery starts to weaken, it loses voltage, and the system settings stored in CMOS RAM (for example, the date and time) may be wrong.
Page 85 Figure 4-6. Location of the Real-Time Clock Battery ! CAUTION Danger of explosion if the battery is incorrectly replaced. Replace only with same or equivalent type recommended by manufacturer. Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists.
Page 86: Dimms
DIMMs The memory board contains sixteen DIMM sockets arranged in four banks (see Figure 1-8). Each 168-pin socket can hold a single 72-bit DIMM module with 32MB, 64MB, 128MB, or 256MB of memory. When all sixteen sockets are populated, the memory board supports a maximum of 4GB of memory with 256MB DIMMs.
Page 87 Note: Observe static precautions. Use an antistatic wrist strap. Hold DIMMs only by their edges. 3. Open the ejectors on both sides of the memory board (see Figure 4-8). Holding the memory board by its edges, carefully pull it out until the edge connectors are free. Place the memory board on an antistatic surface.
Page 88: Removing Dimms
10. Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the memory boards fits snug against the panel. The support panel is secured to the chassis by two black fasteners. Push in on the support panel fasteners until they click in the locked position.
Page 89: Processors
10. Hook the right side of the support panel into the chassis frame and swing the support panel into position so that the rear edge of the memory boards fits snug against the panel. The support panel is secured to the chassis by two black fasteners. Push in on the support panel fasteners until each clicks in the locked position.
Page 90: Installing A Processor Cartridge
WARNING If the system was running, any processor and heat sink installed is hot. To avoid the possibility of a burn, let the components cool for 10 minutes before continuing with these procedures. Installing a Processor Cartridge Use the following procedure to install a processor cartridge. Note: All systems ship with a processor cartridge installed in the bottom slot and termination boards in the remaining slots.
Page 91 3. Remove the termination card from the slot above the installed processor cartridge(s). Remove the retention arm locking the termination card in place by pressing in on the right side of the bar to release the arm. Pull the retention arm towards you to release the arm from the module (see Figure 4-10, 1 and 2).
Page 92 5. Open the tabs on the cartridge and align the cartridge with the slot so that the heat sink faces down. If installing a termination card, align the card so that the embossed logo on the card faces up. 6. Insert the cartridge into the guide rails of the retention module (see Figure 4-12) and carefully push into the module until resistance is felt.
Page 93: Removing A Processor Cartridge Or Termination Board
10. Replace the left side panel and turn on the system. 12. After you have installed a new processor, run the BIOS Setup Utility to configure its speed. Removing a Processor Cartridge or Termination Board Use the following procedure to remove a processor cartridge or termination board. 1.
Page 94 Option Boards The following paragraphs describe how to install and remove ISA and PCI option boards. The system I/O board has two dedicated ISA bus master expansion slots and nine dedicated PCI bus expansion slots (see Figure 4-13). The high-performance PCI local bus allows the adoption of newer networking technology, such as 100 Mega-bit/second Ethernet NICs, with a minimum of effort and without concern for I/O bottlenecks.
Page 95 ISA adapters can be Plug-and-Play. ISA adapters that are not Plug-and-Play must be manually configured following the instructions supplied with the board. The configuration is defined to the system by creating the ISA configuration file when running the RCU. If you are adding a non-Plug-and-Play ISA option board, run the RCU before installing the board.
Page 96: Option Boards
Controller/Adapter Hardware Configurations Table 4-1 lists the option boards you may add to your system and provides information on slot location. Table 4-1. Option Board Hardware Configurations Memory Option Board Address I/O Address SMC 9432TX (1st) Set by BIOS Set by BIOS Set by BIOS SMC 9432TX (2nd) Set by BIOS...
Page 97: Installing An Option Board
Installing an Option Board Install an option board as follows. 1. Power off the system and remove the top cover as described earlier in this chapter. Note: Observe static precautions. Use an antistatic wrist strap. 2. Remove the option board from its protective wrapper, holding the board only by the edges.
Page 98 Figure 4-15. Removing the Expansion Slot Cover 8. Holding the board by its top edge or upper corners, firmly press the board into an expansion slot on the system I/O board. The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot frame. 9.
Page 99: Removing An Option Board
Figure 4-16. Installing an Option Board 11. Connect any external cables (if they are needed) to the installed option board. 12. Replace the top cover and power on the system. Removing an Option Board Note: Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components.
Page 100: Power Supply
9. If you removed an non-Plug-and-Play ISA option board, run the RCU to configure the system. Power Supply The following paragraphs provide procedures for installing an additional power supply, removing a power supply, or swapping out a faulty power supply. Installing a Power Supply Use this procedure to add an optional power supply to your system.
Page 101: Removing A Power Supply
Removing a Power Supply If the LED indicators on a power supply are lit, it’s recommended that power to the system be turned off before removing the power supply. To remove a power supply, perform the following steps. 1. Power off the system. 2.
Page 102: Removable Media Devices
Removable Media Devices A CD-ROM drive is always mounted in bay D. Any SCSI removable media devices can be installed in peripheral bays A, B, and C. The SCSI devices should be installed in the first available bay from the bottom (bay D). Figure 4-18 illustrates the recommended removable media configuration.
Page 103 Removable Media Device Bays 5 1/4-inch expansion bay 5 1/4-inch expansion bay 5 1/4-inch expansion bay CD-ROM drive 1.44 MB diskette 3 1/2-inch expansion bay Bay A SCSI QIC Tape. SCSI DAT Tape. Device must have the internal SCSI terminators removed. BAY B Second SCSI CD-ROM.
Page 104: Installing A 5 1/4-Inch Device Or 3 1/2-Inch Diskette Drive
Installing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive Install a 5 1/4-inch device or 3 1/2-inch diskette drive as follows. ! CAUTION CD-ROM devices contain a laser system and are classified as CLASS 1 LASER PRODUCTS. In case of any trouble with a CD- ROM, please contact your nearest service representative.
Page 105 Figure 4-19. Removing Blank Panel Tray Figure 4-20. Removing Side Rails 6. Remove the device from its protective wrapper and place it on an antistatic surface. Record the drive model and serial number in the equipment log. 7. Set any device jumpers or switches on the device. Refer to the installation procedures that come with the device.
Page 106 8. Using the four screws supplied with the drive, reinstall the side rails just removed from the blank panel tray (see Figure 4-21, A). The rails for each side of the device are identical. Note: Do not use the screws used to secure the blank panel tray.
Page 107 Figure 4-23. Engaging the Device Side Rails to the Bay Guide Rails 11. Connect a power cable to the back of the drive (see Figure 4-24). Note: For 5 1/4-inch devices, power cables are provided in the chassis for removable 5 1/4-inch media drives (including the CD- ROM that is factory-installed).
Page 108: Removing A 5 1/4-Inch Device Or 3 1/2-Inch Diskette Drive
A System I/O board B Signal cable C Power cable Figure 4-24. Installing Device Cables Removing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive Remove a 5 1/4-inch device or a 3 1/2-inch diskette drive as follows. 1. Power off the system. Remove the left front door and the top cover as described earlier in this chapter.
Page 109: Hard Disk Drives
Hard Disk Drives The following paragraphs provide procedures for installing an additional disk drive, removing a disk drive, or swapping out a faulty disk drive from one of the three hot- swap drive cages. The 3 1/2-inch SCSI drives must use the industry standard 80-pin Single Connector Attachment (SCA) connector.
Page 110: Installing A Hard Drive
Installing a Hard Drive Use this procedure to add an optional hard drive to your system. 1. Power off the system. If locked, unlock and open the right front door. 2. Determine which hard drive cage will contain the new hard drive. Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise (see Figure 4-25).
Page 111 Note: Observe static precautions. Use an antistatic wrist strap. 4. The drive carrier is shipped with the add-on drive. Remove the new drive from its protective wrapper and place it on an antistatic surface. Record the drive model and serial numbers in the equipment log. 5.
Page 112 Figure 4-27. Installing Carrier in the System 8. Gently push the assembly into the bay until the drive docks with the backplane connector. Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle. You should hear a click when the handle locks in place. 9.
Page 113: Removing A Hard Drive
Removing a Hard Drive Use this procedure to remove a hard drive from your system. 1. Power off the system. If locked, unlock and open the right front door. 2. Determine which hard drive cage contains the hard drive you want to remove. Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise (see Figure 4-25).
Page 114: Hot-Swapping A Hard Drive
Hot-Swapping a Hard Drive If you are swapping out a faulty hard drive, you can pinpoint which drive to remove by checking the status LEDs that occur in sets of three above each of the four drive bays. See “Status LED Indicator Descriptions” in Chapter 1. Note: When the SCSI drive fault LED indicates a drive fault (steady yellow light), you can remove the drive and swap in a...
Page 115 11. Gently push the assembly into the bay until the drive docks with the backplane connector. Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle. You will hear a click when the handle locks in place. 12.
Page 117: 5-2 Problem Solving
Problem Solving Resetting the System Troubleshooting Checklists Additional Troubleshooting Procedures Specific Problems and Corrective Actions Error Messages Status LED...
Page 118: Resetting The System
This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first section of this chapter tells you how to reset your system in the event of problems. The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems.
Page 119: Running New Application Software
Are all cables correctly connected and secured? Are all the PCI/ISA option boards fully seated in their connector slots on the system board? Are all jumper settings on the system I/O board correct? For jumper information, see Chapter 3, “Configuring Your System.” Are all jumper and switch settings on option boards and peripheral devices correct? If applicable, ensure that there are no conflicts;...
Page 120: After System Has Been Running Correctly
Are the correct device drivers installed? Is the software correctly configured for the system? Are you using the software correctly? Try a different copy of the software to see if the problem is with the copy you are using. If other software runs correctly on the system, contact your vendor about the failing software.
Page 121: Additional Troubleshooting Procedures
Additional Troubleshooting Procedures This section provides a more detailed approach to diagnostic testing and identification of a problem and locating its source. Error Checking Each time you turn on the system, POST runs automatically and checks the system boards, processors, memory, keyboard, and most installed peripheral devices.
Page 122: Monitoring Post While Running
Monitoring POST While Running Each time you turn on the system, POST runs automatically and checks the system board, CPU, memory, keyboard, and most installed peripheral devices. During the memory test, POST displays the amount of memory that it is able to access and test.
Page 123: Confirming Loading Of The Operating System
Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, refer to Problems With Application Software found later in this chapter.
Page 124: No Characters Appear On Screen
Check the following. Is AC power available at the wall outlet? Are the system power cords properly connected to the system and the AC wall outlet? Is the power connector for the cooling fan connected to the system I/O board (option board fan) and the CPU base board (CPU fans)? Is the front panel power on indicator lit? If the switches and connections are correct and the power outlet is functioning, the power supply has probably failed.
Page 125: Characters Are Distorted Or Incorrect
Characters are Distorted or Incorrect Check the following. Are the brightness and contrast controls properly adjusted on the video display? Refer to the documentation supplied with your video display. Are the video display signal and power cables properly installed? If the problem persists, the video display may be faulty or it may be the incorrect type.
Page 126: Problems With Application Software
Problems with Application Software If you have problems with application software, perform the following. Verify that the software is properly configured for the system. Refer to the software installation and operation documentation for instructions on setting up and using the software. Verify a different copy of the software to see if the problem is with the copy you are using.
Page 127 Table 5-1. POST Error Codes and Messages Code Error message Description 0710 WARNING: CPU with error taken Off-line. A CPU error was detected and the CPU is being degraded. 0718 ERROR: Forced to use CPU with error. A CPU error was detected. 0720 WARNING: DIMM groups have been disabled.
Page 128 Table 5-1. POST Error Codes and Messages (cont’d) Code Error message Description 0B16 Extended RAM failed A memory error was detected. 0B17 Failing Bits A memory error was detected. 0B1A Missing or Invalid NVRAM taken NvRAM value is illegal. 0B1B PCI System Error on Bus/Device/Function A error was detected on PCI bus.
Page 129: Alarm Indication During Operation
Alarm Indication during Operation Table 5-2 lists the alarm indications displayed on LCD during server operation. Table 5-2. Operational Error Codes and Messages Error Indication Description CPU Err #YZ 0BYZ An error was detected on CPU #YZ. (Y:1-2)(Z:1-2) CPU Error An error was detected on CPU.
Page 130: Cpu Error Messages
Table 5-2. Operational Error Codes and Messages (cont’d) Error Indication Description Power CPU#11 1010 An abnormal voltage was detected for CPU #11. Power CPU#12 1011 An abnormal voltage was detected for CPU #12. Power CPU#21 1020 An abnormal voltage was detected for CPU #21. Power CPU#22 1021 An abnormal voltage was detected for CPU #22.
Page 131: Status Led
Status LED The following paragraphs list and describe the various system and disk status LED indicators and provides a user response for the various status conditions. Once your server is up and running, you can monitor server operation through the system status LED panel indicators and the SCSI device status LED panel indicators.
Page 132 Table 5-4. Disk Drive Status LED Panel Indicators Status Description Response Disk Disk drive not present None required (normal) Drive Present Green Disk drive present None required (normal) Disk Not accessing disk drive None required (normal) Drive Activity Accessing disk drive None required (normal Disk No alarms...
Page 133: System Cabling
System Cabling Before You Begin Static Precautions RAID Configuration...
Page 134: Before You Begin
This appendix contains information and procedures on cabling configurations used in your system. The configurations include the RAID controller. Before You Begin WARNING The DC push-button on/off switch on the front panel does not turn off the system AC power. Before doing the procedures in this chapter, make sure that your system is powered off and unplug the AC power cord from the back of the chassis.
Page 135: Raid Configuration
RAID Configuration One of the standard features of your system is the three channel SecuRAID 530 controller board, which gives your system the added security of fault tolerance. If your system has RAID at the time you order it, the system is pre-cabled at the factory.
Page 136 Device internal SCSI term ination Narrow SCSI devices in upper resister peripheral bays Narrow SCSI interface cable SCSI channel B connector SCSI back plane term inator Ultra2 wide SCSI disks in lower cage Distribution back plane W ide SCSI interface cable SCSI channel A connector Ultra2 wide SCSI disks in middle cage Ultra2 wide SCSI disks in upper cage...
Page 137: Memory Configurations
Memory Configurations Memory DIMM Configurations...
Page 138: Memory Dimm Configurations
Memory DIMM Configurations The CPU base board contains sixteen 168-pin DIMM sockets for a total of up to 4 GB of system memory, using 256MB DIMMs. See Figure B-1. DIMM sockets on the board are organized as four 144-bit wide (122-bit wide data path with 16 parity bits) banks.
Page 139 Table B-1. Memory Configurations Total Memory Bank #1 Bank #2 Bank #3 Bank #4 128MB 4 x 32MB 256MB 4 x 64MB 384MB 4 x 64MB 4 x 32MB 512MB 4 x 128MB 640MB 4 x 128MB 4 x 32MB 768MB 4 x 128MB 4 x 64MB...
Page 141: Glossary
Glossary (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. Address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Information Interchange) A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals.
Page 142 boot The process of loading the operating system into memory. (bits per second) The number of bits transferred in one second during serial communication, such as modem transmission. byte A group of eight bits. cache memory A very fast, limited portion of RAM set aside for temporary storage of data for direct access by the microprocessor.
Page 143 (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. (Direct Current) The type of current available in the rechargeable battery packs used in portable computers. See also AC. default The factory setting your computer uses unless you instruct it otherwise. For example, when powering up, the computer will boot from the default drive.
Page 144 (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds. Some software requires EMS to operate. EPROM (Erasable Programmable Read-Only Memory) A type of memory device that is usually used to store system BIOS code.
Page 145 hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards. (Integrated Circuit) An electronic device that contains miniaturized circuitry. (ISA Configuration Utility) The program that you use to change the configuration of some ISA desktop computers.
Page 146 LPT1 or LPT2 The name you can assign a parallel port to specify its address. See also parallel port. Super-fast Ultra2 SCSI Low Voltage Differential (LVD) Parallel SCSI Interface. A new SCSI interface that provides greater I/O bandwidth, device connectivity, data reliability, and longer cable lengths for Ultra2 SCSI hard disk drives.
Page 147 parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device, such as a parallel printer. partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives.
Page 148 (Resource Configuration Utility) The program that you use to change the configuration of your system. This program also contains information about the hardware in your system. (Read-Only Memory) A type of memory device that usually is used to store system BIOS code.
Page 149 SVGA (Super VGA) A type of video display system that provides very high-resolution text and graphics on analog color monitors. system board The main circuit board in your computer. It contains most of the connectors and ports. tape drive A type of storage device using magnetic tape. (Transistor-Transistor Logic) A type of integrated circuit used in computers.
Page 150 (Video Graphics Array) A type of video display system that provides high- resolution text and graphics on analog color monitors. 10 Glossary...
Page 151: Equipment Log
Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.
Page 152 Manufacturer Name Serial Number Component and Model (if available) Date Installed Server CPU 1 CPU 2 CPU 3 CPU 4 DIMMs Video Mem. DRAM Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD-ROM Drive 1 CD-ROM Drive 2 Hard Disk Drive 1 Hard Disk Drive 2...
Page 153 Manufacturer Name Serial Number Component and Model (if available) Date Installed Hard Disk Drive 12 RAID Controller Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External Peripherals Equipment Log 3...
Page 155 Index External devices, 1-17 Battery, 1-16 Battery, clock Fans, 1-18 replacing, 4-13 FCC statement, 1 Battery, I/O Front doors replacing, 4-12 installing, 4-7 BIOS opening, 1-7 configuration settings, 3-9 removing, 4-7 exiting, 3-9 flash memory, 1-16 Hard disk drives setup utility, 3-8 hot swapping, 4-43 updating, 3-25 installing, 4-39...
Page 156 Status indicators, 1-6 Status LEDs, 5-15 Password Switches clearing, 3-28 base board, 3-20 Peripheral controller, 1-17 I/O riser board, 3-18 Peripheral devices setting, 3-24 removable media drives, 1-19 system, 3-18 Utra2 wide SCSI-2 drives, 1-18 System Power, 1-20 cabling, A-2 turning on, 2-7 chassis, 1-5 Power cords...
Page 157 Unpacking, 2-3 Video features, 1-17 Video memory installing, 4-11 Index-3...
Page 160 456-00005-000...

NEC HX4500 User Manual

Proprietary Notice and Liability Disclaimer

Regulatory Information

Using this Guide

System Overview

Setting up Your System

Configuring Your System

Upgrading Your System

5-2 Problem Solving

System Cabling

Memory Configurations

Glossary

Equipment Log

Quick Links

Troubleshooting

Related Manuals for NEC HX4500

Summary of Contents for NEC HX4500

Table of Contents