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Sony MDR-EX31BN User Manual
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Sony MDR-EX31BN User Manual

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Help Guide
Getting Started
BLUETOOTH
One-touch
connection (NFC)
Music
Phone calls
Multi point
connection

Troubleshooting

Important
information
Contents list
© 2013 Sony Corporation
MDR-EX31BN
Use this manual if you encounter any problems, or have any
questions.
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Summary of Contents for Sony MDR-EX31BN

  • Page 1: Troubleshooting

    Help Guide SEARCH MDR-EX31BN Getting Started Use this manual if you encounter any problems, or have any questions. BLUETOOTH One-touch connection (NFC) Music Phone calls Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...

  • Page 2: Getting Started

    Before First Use BLUETOOTH Before first use Features and location of parts One-touch connection (NFC) Features Location and function of parts Music Power Phone calls Charging the headset Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 3 Pairing and connecting with an iPhone Multi point Connecting with a paired iPhone connection Pairing and connecting with other BLUETOOTH Troubleshooting devices Connecting with a paired BLUETOOTH device Important Indications of BLUETOOTH function information Contents list © 2013 Sony Corporation...
  • Page 4 About “NFC Easy Connect” App connection (NFC) One-touch connection Music Connecting with a smartphone by one-touch functions Phone calls Disconnecting the smartphone by one-touch Multi point functions connection Switching the device by one-touch functions Troubleshooting Important information Contents list © 2013 Sony Corporation...

  • Page 5: Listening To Music

    Listening to music Selecting the sound quality mode of music playback One-touch Using the noise canceling connection (NFC) Using the AI noise canceling Music Controlling the audio device Phone calls Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...

  • Page 6: Phone Calls

    SEARCH MDR-EX31BN > Phone calls Getting Started Phone calls BLUETOOTH Making a call Receiving a call One-touch Controlling the smartphone or mobile phone connection (NFC) Music Phone calls Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 7 Connecting the headset with a music player and a smartphone (mobile phone) One-touch Connecting the headset with 2 Android smartphones connection (NFC) Connecting the headset with an Android smartphone Music and an iPhone Phone calls Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 8 Possible causes of symptoms One-touch connection (NFC) Table of contents for symptoms and possible causes Music Power and charging BLUETOOTH connection Phone calls One-touch connection (NFC) Multi point Music connection Phone calls Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 9 Help Guide SEARCH MDR-EX31BN > Important information Getting Started Important information BLUETOOTH License and trademark notice One-touch connection (NFC) Music Phone calls Multi point connection Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 10 Help Guide SEARCH MDR-EX31BN > Contents list Getting Started Getting Started BLUETOOTH Before First Use Before first use One-touch Features and location of parts connection (NFC) Features Music Location and function of parts Phone calls Power Charging the headset Multi point...
  • Page 11 Preparation on the smartphone About “NFC Easy Connect” App SEARCH One-touch connection Connecting with a smartphone by one-touch functions Disconnecting the smartphone by one-touch functions Switching the device by one-touch functions Music Listening to music Listening to music Selecting the sound quality mode of music playback Using the noise canceling Using the AI noise canceling Controlling the audio device...
  • Page 12 Power and charging SEARCH BLUETOOTH connection One-touch connection (NFC) Music Phone calls Important information Important information License and trademark notice © 2013 Sony Corporation...

  • Page 13: Before First Use

    Multi point For information about the customer support Web site, access: connection http://www.sony.net/ About battery charging Troubleshooting “Charging the headset” on how to charge the battery. Important information Features Contents list © 2013 Sony Corporation...
  • Page 14 > Getting Started > Features and location of parts > Features Getting Started Digital noise canceling headphones with Sony’s unique DNC BLUETOOTH Software Engine Creation of a high-precision canceling signal delivers outstanding One-touch noise canceling performance. connection (NFC) Automatic AI (Artificial Intelligence) Noise Canceling function.

  • Page 15: Location And Function Of Parts

    Help Guide SEARCH MDR-EX31BN > Getting Started > Features and location of parts > Location and function of parts Getting Started Functions of buttons, indicators, and other parts on your wireless BLUETOOTH stereo headset are explained here. One-touch connection (NFC)
  • Page 16 Controls various functions when listening to music. VOL (volume) +/– buttons The + button has a tactile dot. Noise canceling switch You can set the noise canceling function [Details] or the AI noise canceling function [Details]. Charging the headset © 2013 Sony Corporation...

  • Page 17: Charging The Headset

    Help Guide SEARCH MDR-EX31BN > Getting Started > Power > Charging the headset Getting Started The headset contains a lithium ion rechargeable battery, which should BLUETOOTH be charged before using the headset for the first time. One-touch System requirements for battery charge using USB...
  • Page 18 If the life of the built-in rechargeable battery drops to half the normal length, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.
  • Page 19 Indicator (red) Status 3 times Full 2 times 1 time Low (needs to charge) When the battery is almost empty The indicator turns red. When the battery becomes empty, the headset sounds a beep and turns off automatically. © 2013 Sony Corporation...
  • Page 20 Help Guide SEARCH MDR-EX31BN > BLUETOOTH > BLUETOOTH > What is BLUETOOTH wireless Getting Started technology? BLUETOOTH Bluetooth® wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, One-touch such as a computer or digital camera. BLUETOOTH wireless...
  • Page 21 BLUETOOTH device during talking on the telephone or listening to the music. Do not use the BLUETOOTH function on an airplane. The radio waves may cause malfunction of the airplane and result in hazardous accidents. What you can do with BLUETOOTH function © 2013 Sony Corporation...
  • Page 22 Talking on the phone Troubleshooting You can make and receive a call with your hands free, while leaving Important your smartphone or mobile phone in your bag or pocket. [Details] information Contents list Steps to BLUETOOTH function © 2013 Sony Corporation...

  • Page 23: Steps To Bluetooth Function

    Help Guide SEARCH MDR-EX31BN > BLUETOOTH > BLUETOOTH > Steps to BLUETOOTH function Getting Started To listen to music played, or make a call on a BLUETOOTH BLUETOOTH smartphone or mobile phone, you must establish a BLUETOOTH connection between the headset and the BLUETOOTH device.
  • Page 24 BLUETOOTH device during talking on the telephone or listening to the music. Do not use the BLUETOOTH function on an airplane. The radio waves may cause malfunction of the airplane and result in hazardous accidents. Pairing and connecting with an Android smartphone © 2013 Sony Corporation...
  • Page 25 Help Guide SEARCH MDR-EX31BN > BLUETOOTH > BLUETOOTH connection > Pairing and connecting with an Getting Started Android smartphone BLUETOOTH It is necessary to pair BLUETOOTH devices to establish a BLUETOOTH connection. When pairing the headset with a One-touch smartphone, place the smartphone within 1 meter (3 feet) of the connection (NFC) headset.
  • Page 26 SEARCH 4. Search for this headset on the smartphone. Touch [Bluetooth] [Search for devices]. 5. Touch [MDR-EX31BN]. If passkey input is required, input “0000.” A Passkey may be called a “Passcode,” a “PIN code,” a “PIN number,” or a “Password.”...
  • Page 27 8 paired devices is replaced by the new one. When recognition of the headset by the device to be connected is deleted. The headset is initialized. [Details] All pairing information is deleted. Connecting with a paired Android smartphone © 2013 Sony Corporation...
  • Page 28 POWER ( ) button again. Check the connecting status on the smartphone. If not connected, proceed to step 2. 2. Make the BLUETOOTH connection from the smartphone. Touch [Settings] [Bluetooth]. Make sure that [Bluetooth] is set to on, then touch [MDR-EX31BN].
  • Page 29 SEARCH Pairing and connecting with an iPhone © 2013 Sony Corporation...
  • Page 30 Help Guide SEARCH MDR-EX31BN > BLUETOOTH > BLUETOOTH connection > Pairing and connecting with an Getting Started iPhone BLUETOOTH It is necessary to pair BLUETOOTH devices to establish a BLUETOOTH connection. When pairing the headset with an iPhone, One-touch place the iPhone within 1 meter (3 feet) of the headset.
  • Page 31 SEARCH 3. Turn on the BLUETOOTH function on the iPhone. Touch [OFF] to change it to [ON]. 4. Touch [MDR-EX31BN]. If passkey input is required, input “0000.” A Passkey may be called a “Passcode,” a “PIN code,” a “PIN number,” or a “Password.”...
  • Page 32 8 paired devices is replaced by the new one. When recognition of the headset by the device to be connected is deleted. The headset is initialized. [Details] All pairing information is deleted. Connecting with a paired iPhone © 2013 Sony Corporation...
  • Page 33 To make an A2DP connection (music playback), press the POWER ( ) button again. Check the connecting status on the iPhone. If not connected, proceed to step 2. 2. Make the BLUETOOTH connection from the iPhone. Touch [Settings] [Bluetooth]. Make sure that [ON] is selected, then touch [MDR-EX31BN].
  • Page 34 Pairing and connecting with other BLUETOOTH devices SEARCH © 2013 Sony Corporation...

  • Page 35: Bluetooth Devices

    2. Perform the pairing procedure on the BLUETOOTH device to search for this headset. “MDR-EX31BN” will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If “MDR-EX31BN” is not displayed, repeat from step 1.
  • Page 36 8 paired devices is replaced by the new one. When recognition of the headset by the device to be connected is deleted. The headset is initialized. [Details] All pairing information is deleted. Connecting with a paired BLUETOOTH device © 2013 Sony Corporation...

  • Page 37: Bluetooth Device

    Check the connecting status on the BLUETOOTH device. If not connected, proceed to step 2. 2. Make the BLUETOOTH connection from the BLUETOOTH device. For details, refer to the manual supplied with your BLUETOOTH device. Indications of BLUETOOTH function © 2013 Sony Corporation...

  • Page 38: Indications Of Bluetooth Function

    (Connected HFP/HSP or information A2DP) Playing music or During a call Contents list (Connected HFP/HSP and A2DP) Incoming call When the remaining battery power becomes low, the indicator turns from blue to red, except for pairing mode. © 2013 Sony Corporation...
  • Page 39 BLUETOOTH device. Compatible smartphones Phone calls Smartphones with the NFC function built-in (OS: Android 2.3.3 or Multi point later, excluding Android 3.x) connection Troubleshooting Preparation on the smartphone Important information Contents list © 2013 Sony Corporation...
  • Page 40 For details, refer to the manual supplied with your smartphone. 2. Set the smartphone so that the NFC function can be used. For details, refer to the manual of the smartphone. About “NFC Easy Connect” App © 2013 Sony Corporation...
  • Page 41 One-touch connection (NFC) > About “NFC Easy Connect” App Getting Started “NFC Easy Connect” is Sony’s original app for Android Phone BLUETOOTH available at Google Play Store. To find out more about the functions, search for “NFC Easy Connect” One-touch and download the free app.
  • Page 42 Refer to the manual of the smartphone for the designated connection location to be touched on the smartphone. Troubleshooting Important information Contents list Follow the on-screen instructions to complete the connection. Disconnecting the smartphone by one-touch functions © 2013 Sony Corporation...
  • Page 43 To turn off the headset, press and hold Contents list POWER button for about 2 seconds. The indicator (blue) goes off and the headset turns off. Switching the device by one-touch functions © 2013 Sony Corporation...
  • Page 44 BLUETOOTH device touched. Multi point Note connection Unlock the screen of the smartphone beforehand. If you installed the “NFC Easy Connect” App in the smartphone, start the “NFC Troubleshooting Easy Connect” App. Important information Contents list © 2013 Sony Corporation...
  • Page 45 Help Guide SEARCH MDR-EX31BN > Music > Listening to music > Listening to music Getting Started You can enjoy listening to music and basic remote control operation BLUETOOTH of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following One-touch BLUETOOTH profiles.
  • Page 46 SEARCH You can attach a strap (sold separately) to the headset through the strap hole. 4. Play back music or video on the BLUETOOTH device. Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the connected device.
  • Page 47 SEARCH To attach an earbud Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Selecting the sound quality mode of music playback © 2013 Sony Corporation...

  • Page 48: Music Playback

    Help Guide SEARCH MDR-EX31BN > Music > Listening to music > Selecting the sound quality mode of Getting Started music playback BLUETOOTH The sound quality is set to the “Standard” mode (SBC high quality mode) as the default setting. One-touch When using an AAC or aptX compatible device, select the “Priority...
  • Page 49 Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur, even if the “Priority on stable connection” mode is selected. Using the noise canceling © 2013 Sony Corporation...
  • Page 50 Help Guide SEARCH MDR-EX31BN > Music > Listening to music > Using the noise canceling Getting Started Set the noise canceling switch of the headset to NC (default setting). BLUETOOTH One-touch connection (NFC) Music When the switch is set to NC, NC Mode B is set.
  • Page 51 OFF. SEARCH Using the AI noise canceling © 2013 Sony Corporation...
  • Page 52 Help Guide SEARCH MDR-EX31BN > Music > Listening to music > Using the AI noise canceling Getting Started AI Noise Canceling is a useful function that automatically selects one BLUETOOTH of the noise canceling modes. This function provides the most...
  • Page 53 The noise canceling mode returns to NC Mode B when: SEARCH the noise canceling switch is set to OFF, then to NC again. the headset is turned off, then turned on again. Controlling the audio device © 2013 Sony Corporation...
  • Page 54 Contents list To skip to the next/previous song Press the button. To fast-forward/fast-reverse Press and hold the button. Note If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. © 2013 Sony Corporation...

  • Page 55: Making A Call

    Help Guide SEARCH MDR-EX31BN > Phone calls > Phone calls > Making a call Getting Started You can enjoy a hands-free call with a BLUETOOTH smartphone or BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Hands-free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 56 The indicator (blue) goes off, and the headset turns off. Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Receiving a call © 2013 Sony Corporation...

  • Page 57: Receiving A Call

    Help Guide SEARCH MDR-EX31BN > Phone calls > Phone calls > Receiving a call Getting Started 1. Connect the headset with a BLUETOOTH device in advance. BLUETOOTH 2. When there was a call, press the POWER button on the One-touch headset and receive the call.
  • Page 58 1. Disconnect the BLUETOOTH connection using the smartphone or mobile phone. 2. Press and hold the POWER button on the headset for about 2 seconds. The indicator (blue) goes off, and the headset turns off. Controlling the smartphone or mobile phone © 2013 Sony Corporation...
  • Page 59 Help Guide SEARCH MDR-EX31BN > Phone calls > Phone calls > Controlling the smartphone or mobile Getting Started phone BLUETOOTH The function available may vary depending on the profile supported by your BLUETOOTH smartphone or mobile phone. Even if the phone...
  • Page 60 © 2013 Sony Corporation SEARCH...
  • Page 61 Help Guide SEARCH MDR-EX31BN > Multi point connection > Multi point connection > Connecting the headset with a music Getting Started player and a smartphone (mobile phone) BLUETOOTH To call using a BLUETOOTH smartphone or mobile phone while One-touch listening to music played on another BLUETOOTH compatible music...
  • Page 62 Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a smartphone by one-touch functions Connecting the headset with 2 Android smartphones © 2013 Sony Corporation...
  • Page 63 Help Guide SEARCH MDR-EX31BN > Multi point connection > Multi point connection > Connecting the headset with 2 Getting Started Android smartphones BLUETOOTH When you connect the headset with a smartphone, usually the music playback function and the phone call function are both connected One-touch automatically.

  • Page 64: To Receive A Call

    5. Use the other smartphone to establish a BLUETOOTH connection with the headset. SEARCH 6. In the same way, uncheck the function that you did not uncheck in step 3. 7. Use the first smartphone to establish a BLUETOOTH connection again.
  • Page 65 © 2013 Sony Corporation SEARCH...
  • Page 66 Help Guide SEARCH MDR-EX31BN > Multi point connection > Multi point connection > Connecting the headset with an Getting Started Android smartphone and an iPhone BLUETOOTH When you connect the headset with a smartphone, usually the music playback function and the phone call function are both connected One-touch automatically.
  • Page 67 To disconnect the call Press the POWER button on the headset to switch back to music playback. Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Connecting with a smartphone by one-touch functions © 2013 Sony Corporation...

  • Page 68: Initializing The Headset

    Important http://www.sony.net/ 6. If the approaches listed above fail to resolve the issue, consult information your nearest Sony dealer. Contents list Initializing the headset 1. Press and hold the POWER button for about 2 seconds to turn off the headset.
  • Page 69 See an appropriate topic according to your problem. One-touch Power and charging connection (NFC) BLUETOOTH connection One-touch connection (NFC) Music Music Phone calls Phone calls Multi point Power and charging connection Troubleshooting Important information Contents list © 2013 Sony Corporation...
  • Page 70 A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. BLUETOOTH connection © 2013 Sony Corporation...
  • Page 71 Help Guide SEARCH MDR-EX31BN > Troubleshooting > Possible causes of symptoms > BLUETOOTH connection Getting Started Pairing cannot be done. BLUETOOTH Bring the headset and the BLUETOOTH device closer together. One-touch Cannot make a BLUETOOTH connection. connection (NFC) Check that the headset is turned on.
  • Page 72 Press and hold the POWER button for about 15 seconds. The indicator (blue) flashes 4 times, and the headset is reset to the default setting. All pairing information is deleted. One-touch connection (NFC) © 2013 Sony Corporation...
  • Page 73 “Pairing and connecting with an Android smartphone.” connection You cannot make a one-touch connection while charging the Troubleshooting battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection. Important information Music Contents list © 2013 Sony Corporation...
  • Page 74 Help Guide SEARCH MDR-EX31BN > Troubleshooting > Possible causes of symptoms > Music Getting Started No sound BLUETOOTH Check that both the headset and the BLUETOOTH device are turned on. One-touch An A2DP BLUETOOTH connection is not made between the connection (NFC) headset and the BLUETOOTH device.
  • Page 75 The noise canceling function is effective in low frequency ranges SEARCH such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. Phone calls © 2013 Sony Corporation...
  • Page 76 If you are listening to music using the headset, stop playback, press the POWER button and talk. Important Low sound from the caller information Turn up the volume of the headset. Turn up the volume on the BLUETOOTH smartphone or mobile Contents list phone if necessary. © 2013 Sony Corporation...

  • Page 77: License And Trademark Notice

    Getting Started The BLUETOOTH word mark and logos are owned by the BLUETOOTH Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. One-touch The N Mark is a trademark or registered trademark of NFC Forum, connection (NFC) Inc.

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