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After Sales Services
If you have problems with the
terminal
Before asking repair, see "Troubleshooting"
(P.225) in this manual to check the problem. If
the problem still persists, contact "Repairs"
on the last page of this manual (in Japanese
only).
If repair is required resultingly
Bring the terminal to the DOCOMO-specified
repair office. However, it must be taken
during business hours of the repair office.
Make sure to bring a warranty card with the
product when you visit the shop. Note that
repair may take some days depending on the
problem.
Within the warranty period
We repair the terminal free of charge
based on the terms documented in the
warranty.
When requesting a repair, make sure to
bring the warranty card with the terminal.
Repair requests that are not accompanied
by the warranty or that involve
malfunction and damage due to incorrect
handling by the owner (damage of liquid
crystal, connector, etc.) will only be
repaired at the owner's expense, even if
the warranty period is still effective.
Malfunction due to use of devices and
consumable parts other than those
specified by DOCOMO will only be
repaired at the owner's expense, even if
the warranty period is still effective.
Note that repair may be refused in the
following cases:
When the terminal has corrosion due to
wet by liquid, condensation, perspiration,
etc. or the internal circuit board is
damaged or deformed (we may not be
able to repair when the microUSB
connector, headset connecting jack,
liquid crystal, etc. is damaged or the frame
itself is cracked) based on the result of our
examination.
- Even if repair is possible, it will be done
at the owner's expense, as this type of
corrosion or damage is not covered by
the warranty.
232
Appendix/Index
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