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7961G
Cisco 7961G Manuals
Manuals and User Guides for Cisco 7961G. We have
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Cisco 7961G manuals available for free PDF download: User Manual, Troubleshooting And Maintenance
Cisco 7961G User Manual (132 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 3.79 MB
Table of Contents
Table of Contents
3
Additional Information
14
Cisco Unified IP Phone 7900 Series Elearning Tutorials
14
Preface
14
External Devices
15
Phone Behavior During Times of Network Congestion
15
Power Outage
15
Safety and Performance Information
15
Accessibility Features
16
Cisco Product Security Overview
16
Chapter 1 Phone Features
17
Phone Overview
17
Buttons and Hardware
17
Cisco Unified IP Phone 7962G
18
Cisco Unified IP Phone 7961G and 7961G-GE
18
Cisco Unified IP Phone 7942G
19
Cisco Unified IP Phone 7941G and 7941G-GE
19
Buttons and Hardware Identification
19
Line and Call Definitions
22
Line and Call Icons
22
Phone Screen Features
23
Phone Screen Cleaning
24
Feature Buttons and Menus
24
Phone Help System
25
Feature Availability
25
SIP and SCCP Signaling Protocols
27
Energy Savings
27
Phone Installation
29
Phone Installation Overview
29
Cisco Unified IP Phone Cable Installation
29
Hookswitch Clip Removal (Required)
30
Adjust Handset Rest
31
Footstand Adjustment
31
Phone Cable Lock
32
TAPS Registration
32
Wired and Wireless Headsets
32
Headset Support
32
Audio Quality
33
Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G)
33
Calling Features
35
Calling Features Overview
35
Basic Call Options
35
Place Call
36
Place Call Using Speakerphone
36
Place Call Using Headset
36
Redial Number
37
Place Call When Another Call Is Active (Using same Line)
37
Dial from Call Log
37
Additional Call Options
38
Place Call While Another Call Is Active (Using Different Line)
38
Dial from Corporate Directory on Personal Computer Using Cisco Webdialer
38
Notify When Busy or Ringing Extension Available (Callback)
39
Make Priority (Precedence) Call
39
Place Call Using Billing or Tracking Code
39
Make Call from Mobile Phone Using Mobile Voice Access
40
Place Call Using PAB
40
Make Speed Dial Call
40
Dial from Corporate Directory on Phone
41
Dial Personal Address Book (PAB) Entry
41
Make Fast Dial Call
41
Call Answer
41
Call Disconnect
43
Hold and Resume
43
Put Call on Hold
44
Remove Call from Hold on Current Line
44
Remove Call from Hold on Different Line
44
Mute
45
Mute or Unmute Call
45
Multiple Calls
45
View Calls on Another Line
45
Switch to Call Overview Mode
46
Switch between Connected Calls on One Line
46
Switch between Connected Calls on Different Lines
46
Switch from Connected Call to Answer Ringing Call
46
In-Progress Call Movement
47
Switch In-Progress Call on Desk Phone to Mobile Phone
47
Switch In-Progress Call from Mobile Phone to Desk Phone
47
Handoff)
48
Call Transfer
48
Transfer Call Without Talking to Transfer Recipient
48
Talk to Transfer Recipient before Transferring Call (Consult Transfer)
49
Call Transfer to Voice Message System
49
Send Active, Ringing, or On-Hold Call to Voice Message System
49
Call Forward
50
Set up or Cancel Call Forwarding
51
Set up and Cancel Call Forward All from Phone
51
Do Not Disturb
51
Turn DND on and off
52
Set up DND Settings
52
Conference Calls
52
Ad Hoc Conference
53
Create Conference by Calling Participants
53
Add New Participants to Conference
53
Join Conference
53
Join Together Existing Calls on Single Phone Line
54
Join Together Existing Calls on Multiple Phone Lines
54
Barge Conference
54
Create Conference by Barging Call on Shared Line
55
Meet Me Conference
55
Start Meet Me Conference
55
Join Meet Me Conference
56
Conference Participants List
56
Control Conference Using Participants List
56
Verify Conference Call Security
57
Intercom Calls
57
Place Intercom Call to Preconfigured Intercom Number
58
Place Intercom Call to any Intercom Number
58
Receive Intercom Call
58
Advanced Call Handling
58
Speed Dial
58
Make Call Using Speed-Dial Buttons
59
Make Call Using On-Hook Abbreviated Dial
59
Make Call Using Fast Dial
60
Call Pickup
60
Answer Call Ringing on Another Extension Within Call Pickup Group
60
Answer Call Ringing on Another Extension Outside Call Pickup Group
61
Answer Call Ringing on Another Extension in Group or in Associated Group
61
Answer Call Ringing on Particular Extension (Line Number)
61
Call Park
61
Store and Retrieve Active Call Using Call Park
62
Direct and Store Active Call at Directed Call Park Number
62
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
63
Retrieve Parked Call from Directed Call Park Number
63
Hunt Groups
63
Log in and out of Hunt Groups
64
Shared Lines
64
Remote-In-Use Icon
64
Call Information and Barge
64
Privacy
64
Barge, Cbarge, and Shared-Line Calls
65
Single-Button and Multitouch Barge
65
Barge Features
65
Privacy and Shared Lines
66
Prevent and Allow Others to View or Barge Calls on Shared Line
66
Busy Lamp Field Features
66
Use BLF Pickup to Answer Ringing Call
67
Secure Calls
67
VPN Client
69
Suspicious Call Trace
70
Notify System Administrator about Suspicious or Harassing Call
70
Priority Calls
70
Cisco Extension Mobility
71
Log in to EM
72
Log out of EM
72
Change Your PIN Using Change Credentials Service
73
Change Your PIN Using Changepin Softkey
73
Business Calls Using Single Phone Number
73
Mobile Connect and Mobile Voice Access
74
Put Call Picked up on Mobile Phone on Hold
75
Connect to Mobile Voice Access
75
Turn on Mobile Connect from Mobile Phone
75
Turn off Mobile Connect from Mobile Phone
76
Phone
76
Chapter 4 Handset, Headset, and Speakerphone
77
Headset, Handset, and Speaker Overview
77
Handset
77
Headset
78
Control Wired Headset Sidetone and Headset Send Gain
78
Wireless Headset
79
Wideband Headset
79
Speakerphone
79
Autoanswer with Headset or Speakerphone
80
Chapter 5 Phone Customization
81
Ring and Message Indicator Customization
81
Change Ringtone Per Line
81
Adjust Phone Ringer Volume Level
82
Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)
82
Change Audible Voice-Message Indicator
82
Change How Voice Message Light on Handset Works
82
Phone Screen Customization
83
Change Phone Screen Contrast
83
Change Background Image
83
Change Phone Screen Language
84
Change Line Text Label
84
Chapter 6 Call Logs and Directories
85
Call Logs and Directories Overview
85
Call Logs
85
View Call Logs
86
Display Single Call Record Details
86
Erase All Call Records in All Logs
86
Erase All Call Records in Single Log
87
Erase Single Call Record
87
Dial from Call Log (While Not on Another Call)
88
Dial from Call Log (While Connected to Another Call)
88
Place Call from URL Entry in Call Log
89
Redial International Call from Missed and Received Call Logs
89
Directory Features
90
Corporate Directory
90
Dial from Corporate Directory (While Not on Another Call)
90
Dial from Corporate Directory (While on Another Call)
91
Personal Directory
91
Access Personal Directory (for PAB and Fast Dial Codes)
92
Search for PAB Entry
92
Dial from PAB Entry
92
Delete PAB Entry
93
Edit PAB Entry
93
Add New PAB Entry
93
Assign Fast Dial Code to PAB Entry
94
Search for Fast Dial Codes
94
Place Call Using Fast Dial Code
94
Delete Fast Dial Code
95
Log out of Personal Directory
95
Chapter 7 Voice Messages
97
Voice Messages Overview
97
Voice Message Identification
97
Set up and Personalize Voice-Message Service
98
Listen to Voice Messages or Access Voice Messages Menu
98
User Options Web Pages
99
User Options Web Pages Overview
99
User Options Web Page Actions
99
Sign in and out of User Options Web Pages
99
Select Device from User Options Web Page
100
Select Configuration Option after Logging in
100
Feature and Service Setup on Web
100
Personal Directory on Web
101
Add New Personal Address Book Entry
101
Assign Button for Personal Address Book
101
Edit Personal Address Book Entry
102
Delete Personal Address Book Entry
102
Fast Dials on Web
102
Assign Fast-Dial Code to Personal Directory Entry
103
Assign Fast Dial Code to Phone Number
103
Assign Line Button for Fast Dial
103
Search for Fast Dial Entry
104
Edit Fast-Dial Phone Number
104
Delete Fast Dial Personal Address Book Entry
104
Address Book Synchronization Tool
105
Speed Dial Setup on Web
105
Set up Speed-Dial Codes
105
Set up Abbreviated Dialing Codes
106
Phone Service Setup on Web
106
Subscribe to Service
107
Search for Services
107
Change or End Services
107
Change Service Name
108
Add Service to Programmable Feature Button
108
User Settings on Web
108
Change Browser Password
109
Change PIN
109
Change User Options Web Page Language Setting
109
Change Phone Display Language
110
Line Settings on Web
110
Set up Call Forward Per Line
110
Change Voice Message Indicator Setting Per Line
111
Change Audible Voice Message Indicator Setting Per Line
111
Edit Line Text Label for Phone Display
112
Phone and Access List Setup for Mobile Connect
112
Create Access List
112
Set Up, View, or Change Webdialer Preferences
113
Add New Remote Destination
113
Cisco Webdialer
114
Use Webdialer with User Options Directory
114
Use Webdialer with Another Online Corporate Directory
115
Directory)
115
Log out of Webdialer
115
Set Up, View, or Change Webdialer Preferences
115
Chapter 9 Additional Options
117
Chapter 1 0 Troubleshooting
119
Problems
119
No Dial Tone or Cannot Complete Call
119
Missing Softkey
120
Cannot Barge Call and Hear Fast Busy
120
Call Disconnects after Barge
120
Cannot Access Settings Menu
121
Cannot Use Callback
121
Call Forward All Error Message
121
Security Error Message
122
Unresponsive Phone
122
Phone Screen Is too Light or too Dark
122
And 7941G-GE)
122
Phone Screen Is too Light or too Dark (Cisco Unified IP Phones 7962G and 7942G)
123
Phone Troubleshooting Data
123
Quality Reporting Tool
124
Appendix A Warranty
125
Cisco One-Year Limited Hardware Warranty Terms
125
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Cisco 7961G Troubleshooting And Maintenance (27 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 1.35 MB
Table of Contents
Cisco Unified IP Phone Resets Unexpectedly
5
Intermittent Network Outages
6
DHCP Setting Errors
6
Static IP Address Setting Errors
6
Cisco Unified IP Phone Security Problems
8
CTL File Problems
8
Audio and Video Problems
11
Phone Display Is Wavy
11
General Telephone Call Problems
12
Troubleshooting Procedures
13
Check TFTP Settings
14
Check DHCP Settings
14
Verify DNS Settings
14
Start Service
15
Create New Phone Configuration File
15
General Troubleshooting Information
16
General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module
20
Cisco Unified IP Phone Reset or Restore
21
Basic Reset
21
Perform Factory Reset
21
Additional Troubleshooting Information
22
Maintenance
22
Quality Report Tool
23
Voice Quality Monitoring
23
Voice Quality Metric Interpretation
24
Voice Quality Troubleshooting Tips
24
Cisco Unified IP Phone Cleaning
25
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