HP ZBook 14u G4 Mobile Workstation Manuals

Manuals and User Guides for HP ZBook 14u G4 Mobile Workstation. We have 1 HP ZBook 14u G4 Mobile Workstation manual available for free PDF download: Maintenance And Service Manual

HP ZBook 14u G4 Maintenance And Service Manual (191 pages)

Mobile Workstation

Brand: HP | Category: Desktop | Size: 5.36 MB

Table of Contents
7
Product Description
13
External Component Identification
17
Right
17
Left
18
Display
19
Top
20
Touchpad
20
Lights
21
Buttons, Speakers, and Fingerprint Reader
22
Keys
23
Using the Hot Keys
24
Bottom
25
Front
26
Labels
27
Illustrated Parts Catalog
28
Computer Major Components
28
Display Assembly Subcomponents
31
Plastics Kit
32
Mass Storage Devices
33
Cable Kit
34
Miscellaneous Parts
34
Removal and Replacement Procedures Preliminary Requirements
36
Tools Required
36
Service Considerations
36
Plastic Parts
36
Cables and Connectors
37
Drive Handling
37
Grounding Guidelines
38
Electrostatic Discharge Damage
38
Packaging and Transporting Guidelines
39
Workstation Guidelines
39
Equipment Guidelines
40
Removal and Replacement Procedures for Customer Self-Repair Parts
41
Component Replacement Procedures
41
Bottom Cover
41
Battery
46
Hard Drive
47
Solid-State Drive (SSD)
49
Memory Modules
50
Wlan/Bluetooth Combo Card
52
WWAN Module
54
Keyboard
56
Removal and Replacement Procedures for Authorized Service Provider Parts
59
Component Replacement Procedures
59
RTC Battery
60
Internal Base Plate
61
Heat Sink/Fan Assembly
63
Fingerprint Reader Assembly
65
Touchpad Board
67
NFC Module
68
Smart Card Reader Board
69
Usb/Audio Board
71
System Board
72
Speaker Assembly
75
Display Assembly
76
Power Button Board
83
Top Cover
85
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
86
Troubleshooting Guide
88
Resources
89
General Troubleshooting Steps
89
Identify the Issue
90
Understand the Issue
90
Boot up Sequence
90
Failure Classification
90
Examine the Environment
92
Perform a Visual Inspection of Hardware
93
Update BIOS and Drivers
93
Manually Updating BIOS and Drivers
93
Remotely Deploying BIOS and Drivers
93
Analyze the Issue
93
Remove or Uninstall Recently Added Hardware, Software
93
HP Hardware Diagnostics and Tools
94
HP PC Hardware Diagnostics (UEFI)
94
HP Support Assistant (HPSA)
96
HP BIOS Configuration Utility (BCU)
97
HP Image Diagnostic Tool
97
HP Thermal Monitor
97
Non HP Diagnostics Tools
97
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
98
Status Lights
98
Blinking Light Codes
99
POST Error Messages
99
Power Good (Troubleshooting) Lights
100
Resolve the Issue
101
Hard Reset
101
Soft Reset (Default Settings)
102
Reseat Cables and Connections
102
Test with Minimum Configuration
103
Essential Hardware Configuration
103
Safe Mode
104
Test with Verified Working Configuration (Hardware And/Or Operating System)
104
Replace the System Board
104
Verify Solution
105
Helpful Hints
105
At Startup
105
During Operation
106
Consulting with HP Service
106
Common Issues and Possible Solutions
107
Power-On Issues
107
No Power
107
Intermittent Power-On, Shutdown, Reboot
109
AC Adapter Issue
110
Battery Not Recognized, Not Charging
110
Battery Discharges too Fast
112
Burnt Smell
113
Post
113
No Video (with Power)
113
Blinking Lights
114
Diagnostics Error Messages
115
BIOS Password
116
Performance (OS)
116
Intermittent Shutdown
117
Blue Screen
118
Freeze at Windows Logo (Hang/Lockup)
120
Electromagnetic Interference (EMI)
121
No Wake up
121
Unresponsive
123
Slow Performance
123
HP Smart Adapter Warning Message
124
Incorrect Time and Date
124
Display
125
Display Anomalies
125
Symptom
125
Quick Check
126
HP PC Hardware Diagnostics (UEFI) for Video Test
126
Display Assembly Diagram
127
Dead Pixel
127
No Video (Internal)
127
No Video (External)
128
Displayport/Vga
128
Hdmi
128
No or Bad External Video Via Docking
129
Incorrect or Missing Color/Distorted Image
129
Touch Screen
130
I/O Devices
131
Keyboard
131
Keyboard Point Stick
132
Keyboard Backlight
132
Touchpad
133
Network Connectivity Ethernet (RJ-45 Jack)
133
Network Connectivity Wireless (WLAN)
134
Wwan
135
Usb
136
Smart Card Reader
137
Speaker, Headphone - Audio Issues
138
Thunderbolt (TB)
139
Storage
140
Hard Drive/Solid-State Drive Not Recognized
141
No Boot to Operating System (no Read/Write Error)
141
Read-Write Error
142
Slow Performance
142
Blue Screen (BSOD) Error
142
Noisy Hard Drive
143
Mechanical
144
Fan Error Message - 90B
144
Noise (Sound)
145
Fan Runs Constantly
146
Thermal Shutdown (Hot)
147
Stuck Power Button
147
Additional Information
148
Acronyms
148
Blinking Lights and Boot Error Codes
149
Processor Not Executing Code
149
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
149
Memory Module Error
149
Graphics Controller Error (no Controller)
150
Failure - System Board Error
150
Intel Trusted Execution Technology (TXT) Error
150
Sure Start Unable to Find Valid BIOS Boot Block Image
150
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
151
POST Error Messages and User Actions
151
Routine Maintenance for Performance Improvement
153
Common Blue Screen Error Messages
153
Error Message List
153
Bug Check Symbolic Names
153
Microsoft General Troubleshooting of Windows Bug Check Codes
154
Use Windows Debugging Tool
154
Windows Software Development Kit (SDK)
155
Display Issue: Pixel Anomalies
159
Cable Management
160
Connector Types
161
Computer Setup (BIOS), TPM, and HP Sure Start
163
Using Computer Setup
163
Starting Computer Setup
163
Navigating and Selecting in Computer Setup
163
Restoring Factory Settings in Computer Setup
163
Updating the BIOS
164
Determining the BIOS Version
164
Downloading a BIOS Update
165
Changing the Boot Order Using the F9 Prompt
165
TPM BIOS Settings (Select Products Only)
166
Using HP Sure Start (Select Products Only)
166
Using HP PC Hardware Diagnostics (UEFI)
167
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
167
11 Backup and Recovery
169
Creating Recovery Media and Backups
169
Creating HP Recovery Media (Select Products Only)
169
Using Windows Tools
170
Restore and Recovery
171
Recovering Using HP Recovery Manager
171
What You Need to Know before You Get Started
171
Using the HP Recovery Partition (Select Products Only)
172
Using HP Recovery Media to Recover
172
Changing the Computer Boot Order
173
Removing the HP Recovery Partition (Select Products Only)
174
12 Specifications
175
Computer Specifications
175
35.6-CM (14.0-In) Display Specifications
176
Solid-State Drive Specifications
176
Hard Drive Specifications
177
13 Power Cord Set Requirements
178
Requirements for All Countries
178
Requirements for Specific Countries and Regions
178
14 Statement of Memory Volatility
180
Nonvolatile Memory Usage
183
Questions and Answers
185
Using HP Sure Start (Select Models Only)
186
15 Recycling
187
Index
188

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HP ZBook 14u G4 Mobile Workstation Manuals

HP ZBook 14u G4 Maintenance And Service Manual (191 pages)

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