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Canon DU7-1178-000 Service Manual
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Canon DU7-1178-000 Service Manual

Canon DU7-1178-000 Service Manual

Multi pdl printer kit-h1 universal send kit-e1 universal send pdf enhancement kit-c1
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SERVICE
MANUAL
COPYRIGHT ©2005 CANON INC.
Multi PDL
Printer Kit-H1
Universal Send Kit-E1
Universal Send PDF
Enhancement Kit-C1
DU7-1178-000
NOVEMBER 2005
REV. 0
CANON Multi PDL Printer Kit-H1 REV. 0 PRINTED IN U.S.A.

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Summary of Contents for Canon DU7-1178-000

  • Page 1 Multi PDL Printer Kit-H1 Universal Send Kit-E1 Universal Send PDF Enhancement Kit-C1 SERVICE MANUAL DU7-1178-000 NOVEMBER 2005 REV. 0 COPYRIGHT ©2005 CANON INC. CANON Multi PDL Printer Kit-H1 REV. 0 PRINTED IN U.S.A.
  • Page 2 Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 4 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with refer- ence to the timing of operation. In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the direction of the electric signal.

  • Page 5: Table Of Contents

    1.1.6 Device Finishing............................1- 7 Chapter 2 Functions 2.1 Basic Function..............................2- 1 2.1.1 Canon Driver Information Assist Service (DIAS) ................2- 1 2.1.2 FTP Printing.............................. 2- 2 2.1.3 Halftone Settings............................2- 4 2.1.4 Secured Print Jobs ..........................2- 4 2.1.5 Up to 50 mm of Gutter ..........................

  • Page 6: Specifications

    Chapter 1 Specifications...
  • Page 7 Contents Contents 1.1 Specifications ..............................1-1 1.1.1 UFR II Printer Driver ..........................1-1 1.1.2 UFR II FONT HANDLING ........................1-3 1.1.3 PS/PCL Printer Driver..........................1-3 1.1.4 PCL FONT HANDLING ..........................1-6 1.1.5 PS FONT HANDLING ..........................1-6 1.1.6 Device Finishing............................1-7...

  • Page 8: Ufr Ii Printer Driver

    Chapter 1 1.1 Specifications 1.1.1 UFR II Printer Driver 0010-7471 The UFR II assigns print processing loads to the print driver and the print controller for high-speed, low- cost outputs. Advantages - While the features are enhanced, the memory usage can be saved supporting both page and band descrip- tions.
  • Page 9 Chapter 1 Paper Size: T-1-5 Paper Name Paper Size (mm) Width length 297.0 420.0 210.0 297.0 148.5 210.0 257.0 364.0 182.0 257.0 11 x 17 279.4 431.8 LEGAL 215.9 355.6 LETTER 215.9 279.4 STATEMENT 139.7 215.9 EXECUTIVE 184.2 266.7 Area-Specific Paper Sizes: In addition to default paper sizes (A4/LTR) and user-defined paper sizes, the printer driver supports area- specific paper sizes (e.g., Officio), and it handles these area-specific paper sizes as user-defined paper siz- es, requiring the user to register them in advance of use.

  • Page 10: Ufr Ii Font Handling

    Chapter 1 Supported Paper Types: T-1-7 Paper Type Paper Size PLAIN A3,B4,A4/A4R,B5/ RECYCLED B5R,A5R,11x17,LGL.LTR/ COLOR LTRR,STMTR,EXEC,Local LETTERHEA standard,Custom paper BOND A3,A4/A4R,A5R,11x17,LGL.LTR/ HEAVY LTRR,STMTR,EXEC,8K,16K A4/,LTR LABELS A3,B4,A4,LTR Tracing Paper A3,A4/A4R 3-hole Punch A4,LTR Tab Paper A4,LTR 1.1.2 UFR II FONT HANDLING 0010-7472 Font Handling: Device fonts are not used as the printing uses the UFR II driver.
  • Page 11 Chapter 1 Effective print area T-1-9 Printable Area[mm] Margin[mm] Main Sub scaning Main Sub scaning scaning scaning Minimum 91.53 139.53 4.23 4.23 Maximum 288.53 425.53 4.23 4.23 Long Paper Custom(Mi 91.53 426.53 4.23 4.23 Long Paper Custom(Ma 288.53 621.53 4.23 4.23 T-1-10 PostScript...
  • Page 12 Chapter 1 Paper Size: T-1-12 Paper Name Paper Size (mm) Width length 297.0 420.0 210.0 297.0 148.5 210.0 257.0 364.0 182.0 257.0 11 x 17 279.4 431.8 LEGAL 215.9 355.6 LETTER 215.9 279.4 STATEMENT 139.7 215.9 EXECUTIVE 184.2 266.7 Local Standard T-1-13 Dimensions(mm) Paper size...

  • Page 13: Pcl Font Handling

    Chapter 1 1.1.4 PCL FONT HANDLING 0011-0472 FONT HANDLING: -PCL5e/5c HP-GL/2 Mode Texts are handled in the PCL mode, or in the HP-GL/2 mode if: 1. Characters are clipped. 2.Characters are rotated. Supported typefaces include: 1. Standard 2. Italic 3. Bold 4.

  • Page 14: Device Finishing

    Chapter 1 1.1.6 Device Finishing 0011-9178 The table below shows the Finishers that are supported by each device. T-1-15 Staple Hole Saddle Finisher Offset Z-Fold Available Maximum no. Punch Stitch Position paper size of sheets A3/ B4/ 11x17/ 8K/ A4/ LTR/ A_LTR/ 16K/ B5/ G_LTR/ K_LGL/ LGL/...

  • Page 15: Chapter 2 Functions

    Chapter 2 Functions...
  • Page 16 Contents Contents 2.1 Basic Function..............................2- 1 2.1.1 Canon Driver Information Assist Service (DIAS) ................2- 1 2.1.2 FTP Printing.............................. 2- 2 2.1.3 Halftone Settings............................2- 4 2.1.4 Secured Print Jobs ..........................2- 4 2.1.5 Up to 50 mm of Gutter ..........................2- 7 2.1.6 Processing on System ..........................

  • Page 17: Basic Function

    Chapter 2 2.1 Basic Function 2.1.1 Canon Driver Information Assist Service (DIAS) 0011-3456 This is a subset version of the Netspot Suite Service, supporting Driver only: we have selected Driver's functions (mainly, the functions to acquire Device configuration information) and redesigned them. The DIAS has the following functions: - To acquire Device configuration information (acquisition when setting up Printer Property.)

  • Page 18: Ftp Printing

    Chapter 2 UFR Printer Driver v1.10 and former JobMonitor v4.10 and former About a file name of the CBT module Following files are installed in the 'c:\Windows\system' folder. (For Windows XP/Windows 2000/NT/ Server2003, this folder name is to be '%SystemRoot%\system32'.) AuPort.exe NBCBTNT.dll / NBCBT95.dll NBPORTNT.exe / NBPORT95.exe...
  • Page 19 Chapter 2 - This function is featured mainly to print prn files output from PDL drivers. The device processes text files and the like as it receives data in LPR (and does not properly print depending on settings.) The device of PostScript-compatible model can print PDF files, compatible with PDF V1.3.

  • Page 20: Halftone Settings

    Chapter 2 2.1.3 Halftone Settings 0011-3458 Halftone Settings (PS B&W printers) F-2-2 F-2-3 Only for monochrome PS printers, it will be possible to specify the halftone screen frequency and angle. For that, in the "Halftone Settings" section in the "Quality" tab, the "Custom" radio button and the "Set- tings"...
  • Page 21 Chapter 2 c) Job started by entering the password If the Secured Print job is pending, the display indicating the pending state appears on the job status screen of the panel. If you select this job from the panel, you are required to enter the password. When the pass- word you entered is same as the password provided from the printer driver, the pending job will be started.
  • Page 22 Chapter 2 F-2-5 F-2-6 F-2-7...

  • Page 23: Up To 50 Mm Of Gutter

    Chapter 2 2.1.5 Up to 50 mm of Gutter 0011-3460 Up to 50 mm of the gutter can be specified. The gutter can be adjusted within a range from 0 mm to 50 mm in 1 mm increments. The local UI and the print driver have the controls for the gutter settings. The image is shifted to the width value specified for gutter, making a margin.

  • Page 24: Print Pause

    Chapter 2 2.1.7 Print Pause 0011-3462 You can suspend ongoing printing of all jobs from the control panel. Likewise, you can resume the printing working from the control panel. There will be no suspension of data input for the network or PDL process- ing.

  • Page 25: Staple & Group

    Chapter 2 2.1.9 Staple & Group 0011-3465 You can use it to enable the selection of stapling when printing in Group mode. Staple & Group permits stapling of pages in sets. F-2-13 If 'Store' is selected as 'Output Method' on the Finishing tab, [Staple & Group] will be grayed out, not per- mitting selection.

  • Page 26: Changed Function

    Chapter 2 2.2 Changed Function 2.2.1 Device Settings 0011-3467 In order to check if each option is set correctly, click a tab of 'Device Settings' on the properties screen of printer driver. F-2-15 F-2-16 How to select [Perfect Binder-A1] and [Document Insertion Unit-C1]: -Deviced Settings>Function>Device Function Settings_Function Version then 2.0 or later.

  • Page 27: Custom Paper Size Settings Unit(Millimeter-Inch)

    Chapter 2 2.2.2 Custom Paper Size Settings Unit(Millimeter-Inch) 0011-3468 In the past, paper size was displayed in millimeter or inch depending on the destinations concerning the custom paper size settings. This printer driver enables users to select the unit (Millimeter or Inch). F-2-17 2.2.3 Application Color Matching Priority 0011-3469...

  • Page 28: Objective(Pcl): Halftones(Ps)

    Chapter 2 2.2.4 Objective(PCL): Halftones(PS): 0011-3470 - Default Setting(PS): Printer Default(Uses the Setting from the printer. - Default Setting(PCL): Pattern2 - For PCL, Each Objective mode has a default Halftone setting: PCL: T-2-1 Objective Default Halftone Text Patterm2 Publications Patterm1 Graphics Patterm2 Photos...

  • Page 29: New Function

    Chapter 2 2.3 New Function 2.3.1 Custom Paper Size Settings(Long Paper) 0011-3471 Long Paper is available as Custom Paper Size. Long Paper size can be input as a panel setting value. The restrictions on Long Paper are described below. -In Long Paper, 1200 dpi resolution is not available. When Long Paper is selected, 1200 dpi resolution is not selectable.

  • Page 30: Proof Print

    Chapter 2 2.3.3 Proof Print 0011-3473 When registering data in inbox, print a copy at the same time. How to set Proof Print: 1. Specify the inbox number to execute 'Proof Print' on the control panel of the iR main body. 2.
  • Page 31 Chapter 2 It is used for detailed settings of the perfect bound cover. Paper Size: Set the paper size of cover Print Style: Set if printing or not on the cover. Front Cover Print Side: Set on which area of the front cover to be printed. Back Cover print Side: Set on which area of the back cover to be printed.

  • Page 32: Use Creep(Displacement)Correction

    Chapter 2 2.3.5 Use Creep(Displacement)Correction 0011-3476 This function is used to correct creep (displacement) among pages, of which the binding margins are set by paper type, when the booklet printing process is done in device so that the drawing on every page can be shown at a certain distance from the opening edge which is trimmed by a trimmer and the like.

  • Page 33: Use Skip Blank Pages Mode

    Chapter 2 2.3.7 Use Skip Blank Pages Mode 0011-3480 If [Use Skip Blank Pages Mode] is set to [On], blank pages are skipped even if [2-sided Printing] is set in [Print Style]. For instance, when the first page is blank and the second and third pages have data, the first page is skipped, the data of second page is printed on the front side of the sheet, and that of third page is printed on the back side of the same sheet.

  • Page 34: Line Refinement

    Chapter 2 2.3.8 Line Refinement 0011-3481 Line Refinement: This function uses a method that 1 dot is drawn as 2 dots by the setting on the printer driver, and that can prevent image losses. F-2-27 F-2-28 2-18...

  • Page 35: Front/Back Cover Settings

    Chapter 2 2.3.9 Front/Back Cover Settings 0011-3482 When [Insertion Unit] is to be selected in [Front/Back Cover Settings], it is necessary that [Insertion Unit] is selected in [Device Settings] in advance. F-2-29 F-2-30 F-2-31 2-19...

  • Page 36: Chapter 3 Installation

    Chapter 3 Installation...
  • Page 37 Contents Contents 3.1 Checking components ............................3-1 3.1.1 Checking accessories........................... 3-1 3.2 Installation procedure ............................3-1 3.2.1 Installation procedure ..........................3-1...

  • Page 38: Checking Components

    Chapter 3 3.1 Checking components 3.1.1 Checking accessories 0011-3839 F-3-1 BOOT ROM (N-TYPE) Driver S / W CD-ROM Utility S / W CD-ROM User Manual CD-ROM Release note N / W Quick start guide 3.2 Installation procedure 3.2.1 Installation procedure 0011-3820 1.
  • Page 39 Chapter 3 2. Installation 3. Checking the Multi-PDL Printer Kit-H1 1) Detach the main controller box cover [1]. 1) Enter service mode (" " -> "2"&"8" at the - Screw [2] X 10pcs same time -> " "). 2)Go to COPIER > DISPLAY > ACC-STS > PDL-FNC1.
  • Page 41 Universal Send Kit-E1 SERVICE MANUAL NOVEMBER 2005 REV. 0 COPYRIGHT ©2005 CANON INC. CANON Universal Send Kit-E1 REV. 0 PRINTED IN U.S.A.
  • Page 42 Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 43 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 44 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with refer- ence to the timing of operation. In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the direction of the electric signal.
  • Page 45 Contents Contents Chapter 1 Specifications 1.1 Specifications ..............................1- 1 1.1.1 User Mailboxes ............................1- 1 Chapter 2 Functions 2.1 Basic Function..............................2- 1 2.1.1 Authentication at TX ..........................2- 1 2.1.2 Encrypted transmission .......................... 2- 4 2.1.3 Authentication at RX..........................2- 5 2.1.4 Encrypted reception ..........................
  • Page 46 Contents 4.3.4 SMB Transmission errors ........................4- 12 4.3.5 FTP Transmission errors ........................4- 14 4.3.6 NCP Transmission errors ........................4- 16 4.3.7 Box Transmission errors ........................4- 17 4.3.8 Box Backup Restore Status ......................... 4- 17 4.4 Related Service Mode ..........................4- 18 4.4.1 Related Service Modes List........................4- 18 4.4.2 Invalidating the License for Transfer to a Different Device (Level 2)..........

  • Page 47: Chapter 1 Specifications

    Chapter 1 Specifications...
  • Page 48 Contents Contents 1.1 Specifications ..............................1-1 1.1.1 User Mailboxes............................1-1...

  • Page 49: Specifications

    Chapter 1 1.1 Specifications 1.1.1 User Mailboxes 0011-4085 Mailbox Type In addition to the previous mailbox features, user mailboxes can store images from copy originals. T-1-1 Function Descriptions Names SCANtoBOX saves scanned original images as a document in a mailbox from the Box screen SENDtoBOX saves scanned original images as a document in a mailbox from the Send screen PDLtoBOX saves a file on a computer as a document in a mailbox through the printing routine (Output Option...
  • Page 50 Chapter 1 Original Sizes (scan sizes) T-1-3 Scan Original Images Copy Original Images PDL Processed Images Scanning/ The sizes of scanned originals can be The copied and saved image PDL documents are saved Processing detected automatically or specified size is taken as the original at the PDL-processed manually.

  • Page 51: Chapter 2 Functions

    Chapter 2 Functions...
  • Page 52 Contents Contents 2.1 Basic Function..............................2- 1 2.1.1 Authentication at TX ..........................2- 1 2.1.2 Encrypted transmission .......................... 2- 4 2.1.3 Authentication at RX..........................2- 5 2.1.4 Encrypted reception ..........................2- 7 2.1.5 MAC Address Block Function ........................ 2- 9 2.1.6 URL Send..............................

  • Page 53: Basic Function

    Windows NT authentication method User name must be set in the form 'username@NTdomainname' E.g.: Windows2000 or earlier: username\\CANON (domain name may be omitted, depending on the environ- ment) Windows2000: username@canon.co.jp (domain name may be omitted, depending on the environment) GSSAPI Authentication system using Kerberos Version 5 (RFC1510) User name must be set in the form 'username@realmname'.
  • Page 54 Chapter 2 (In Exchange2000, realm name = domain name) PLAIN Assumes that user name and password are sent as plain text (BASE64 encoded) and the communication packet is encoded. (RFC2595) Allows secure authentication when used in combination with the encoded transmission described later.
  • Page 55 SMTP AUTH. Outlook Express PLAIN authentication only. 1) From the Outlook Express tools menu, select Accounts. In the example, pop3.canon.com is selected. 2) From Internet Accounts, select the desired account and click on Properties. In the example, the pop3.canon.com server tab has been selected from the Properties window.

  • Page 56: Encrypted Transmission

    Chapter 2 4) Press the settings button that has been made active. 5) Programme the transmission mail server window's logon information. In the default, 'use same settings as my incoming server' is selected. This setting uses the POP3 authentication account name and password entered against the reception mail server in the previous window and performs SMTP AUTH operation.

  • Page 57: Authentication At Rx

    Chapter 2 2.1.3 Authentication at RX 0010-7594 The username and the password flow by the plaintext in the reception form by past POP3. And POP3 logs in POP server at a short cycle. Therefore, the password is easily stolen in POP3. Enable the password to encrypt and to be attested by using APOP and POP AUTH.
  • Page 58 User name has to be set in the form of "User name@ NT domain name". Example: Windows2000 or former: User name\\CANON (Domain name can be omitted according to the environment.) Windows 2000: User name@canon.co.jp (Domain name can be omitted according to the environment.)

  • Page 59: Encrypted Reception

    STLS must support CAPA command. If a server supports STLS, it states the support in response to CAPA command. The following lines exemplify communications when STLS is enabled. S: +OK POP3 v2001.78 server ready <4a61.3e55cd70@test.canon.co.jp> C: CAPA S: +OK Capability list follows:...
  • Page 60 Chapter 2 Encrypted SMTP Reception The iR 2270 and later models support SSL (TLS) encryption for receiving email messages from SMTP servers. To use this feature, a valid server certificate is required. When SSL or On option is selected for Allow SSL (SMTP Receive)* and the email server supports STARTTLS command, the imageRUNNER/ iR can communicate with encrypted packets using SSL (TLS).

  • Page 61: Mac Address Block Function

    Chapter 2 2.1.5 MAC Address Block Function 0010-7597 Receiving MAC Address Settings Limits network packets to receive by MAC address. To enable this function, select Additional Functions > System Settings > Network Settings > Email/I-Fax > On for Receiving MAC Address Settings. Up to 100 MAC addresses can be registered to allow communicating with the imageRUNNER/iR.
  • Page 62 Chapter 2 How to erase -Without Security Kit Only the logical information of FAT(File Allocation Tables) is erased. -With Security Kit All the data are erased in the magnetic level according to the Erase mode in Security Kit. How to erase the data collectively: -Select "Additional Functions", "System Settings"...

  • Page 63: Backup Of Mail Box

    Chapter 2 Data to be erased To be erased? Stored compression image data Temporary file, log data, others PDL spool FAX reception guaranteed Address Book/Filter MEAP application General Document management table, profile Font used in PDL, others Execution module, message file, RUI contents The number of rewriting the hard disk Depending on whether there is Security Kit or not, the erasing method of the hard disk data when erasing all the user data collectively will change.
  • Page 64 Chapter 2 uments are used in the different model, we will not guarantee the operations. Data to be initialized at the restoration After folders and Mail Box documents in the iR device are all erased, the restoration is executed. Data to be initialized at the restoration are as follows. -Information in Confidential Fax Inboxes and Memory RX Inbox -Mail Box documents created after the previous backup operation -Reception number (Target jobs: PDL print, copy, Mail Box Scan, Mail Box Print)

  • Page 65: I-Fax Divided Data Transmission

    -'division ID' is a character string made up of the following: date of transmission, time of transmission, 0000 (fixed character string), transmission file number, host name. -all units of the same mail will have the same ID'. Content-Type: message/partial; number=1; total=3; id="20041110104508.0000.CanonTxNo.0105@e320g-43-1.ccm.canon.co.jp" F-2-4 2.1.11 E-Mail Divided Data Transmission 0011-9832 If a value other than '0' is set as the 'transmission data size upper limit' in service mode, the size of data sent for a single mail will be no more than the specified limit.
  • Page 66 0000 (fixed character string), transmission file number, host name. -all units of the same mail will have the same ID'. Content-Type: message/partial; number=1; total=3; id="20041110104508.0000.CanonTxNo.0105@e320g-43-1.ccm.canon.co.jp" (2)Page-Based Division Transmission The attached image data is divided with reference to page breaks within the 'transmission data size upper limit' specified in user mode, transmitting it by dividing it into multiple mails.

  • Page 67: E-Mail Divided Transmission

    Chapter 2 2.1.12 E-Mail Divided Transmission 0011-9833 The following takes place in response to an incoming divided mail: The divided mail (message/partial) will be temporarily stored in 'divided data reception box' inside the System Box; once all divisions are available, merging is initiated. As in the case of a normal mail, the result of merging will be printed, transferred, or stored in the System Box.

  • Page 68: Changed Function

    Chapter 2 2.2 Changed Function 2.2.1 Mailbox Storage Limitations 0011-4127 The number of pages the mailboxes can hold is limited by the hard disk capacity. The following table gives the mailbox storage limits. T-2-3 iR7086-7105 Max. No. of Stored 2000 Documents (Scan only) Max.

  • Page 69: Sso Multi Domain Support

    Chapter 2 SDL and SSO are part of the MEAP functions. They are preinstalled on the unit when shipped from the factory. When the hard drive is replaced, however, they must be re-installed from the MEAP Administra- tion Software CD-ROM included with the iR unit. SDL or SSO services are enabled by accessing the iR device from a Web browser via a network and run- ning the Service Management Service (SMS).
  • Page 70 For details on setting the login service, see Chapter4, "MEAP System Management." - For information on the versions of NetSpot Accountant which can be used with SSO, contact your local authorized Canon dealer. - To use Local Device Authentication and Department ID Management at the same time, the information registered for Local Device Authentication and the user information for Department ID Management (Department ID and passwords) must match.

  • Page 71: New Function

    Chapter 2 2.3 New Function 2.3.1 Trial Send 0011-4135 All send functions can be used without license authentication when the Trial Send option is included. The number of send operations is limited to 100. Once 100 send operations have been made, send opera- tions will not function and a warning message will pop up after pressing Start.

  • Page 72: Long Strip Originals

    Chapter 2 2.3.3 Long Strip Originals 0011-4139 When stream-feeding from a feeder is available, the long strip function setting is activated and the unit is able to handle long sheets such as rolls. - The scan size becomes "Auto" when a long strip original is loaded. The scan size changes to "Auto" when a long strip original is loaded even if the scan size was set manually or to a custom size.

  • Page 73: Chapter 3 Installation

    Chapter 3 Installation...
  • Page 74 Contents Contents 3.1 Installation procedure ............................3-1 3.1.1 Overview of the Installation Procedure....................... 3-1...

  • Page 75: Installation Procedure

    1. Using the following URL, access the LMS, and obtain the license key by following the instructions shown on the screen: http://www.canon.com/lms/license/ Memo: A license key is issued in exchange for the 16-digit number indicated on the License Access Number Certificate and the serial number of the device (e.g., ABC01234) to which the license will be registered.

  • Page 76: Chapter 4 Maintenance

    Chapter 4 Maintenance...
  • Page 77 Contents Contents 4.1 Notes when service ............................4- 1 4.1.1 Points to Note ............................4- 1 4.2 Troubleshooting .............................. 4- 1 4.2.1 Troubleshooting ............................4- 1 4.3 Related Error code ............................4- 4 4.3.1 E-mail Transmission errors ........................4- 4 4.3.2 I-Fax Transmission errors ........................

  • Page 78: Notes When Service

    Chapter 4 4.1 Notes when service 4.1.1 Points to Note 0008-4678 If it becomes necessary to perform memory clear (MMI CLEAR) during service, then in order to save the user's network settings and address settings, etc., always make sure that you print out the user data list (net- work) and address lists, etc., from user mode.
  • Page 79 Chapter 4 work group related lists or computer lists. Workaround There is no complete workaround, but the following measures may help to enable slightly more stable SMB browsing. If possible, the user's network administrator should be requested to perform these meas- ures.
  • Page 80 Chapter 4 common settings of the folder. To transmit files with iR, write privileges for the folder are required. - When the WindowsXP firewall function is active or some application restricting port access has been installed, the port used in SMB can be made available. - Settings in the user mode can enable 2 byte code to be used in the FTP server.

  • Page 81: Related Error Code

    Chapter 4 4.3 Related Error code 4.3.1 E-mail Transmission errors 0008-4681 <E-mail transmission error message and error codes> #713, #810, #813, #839, #841, #842, #843, #844, #845, #846 are new error codes. T-4-1 Message Error code Cause Remedy No message #022 Address deleted or - Retransmit deleted address.
  • Page 82 Chapter 4 Message Error code Cause Remedy Check TCP/IP #755 - IP address set to - Set the IP address correctly or set DHCP, RARP, BOOTP 0.0.0.0. In the following environments to operate properly. two situations, the IP - Turn power OFF/ON. address is 0.0.0.0.
  • Page 83 Chapter 4 Message Error code Cause Remedy SMTP server #839 Error occurred with - Check SMTP authentication user name, password. authentication password, user name - Check SMTP server account. error and/or account when attempting SMTP AUTH transmission. SSL encoding #841 Because there is no - Stop SSL encoded transmission.

  • Page 84: I-Fax Transmission Errors

    Chapter 4 Message Error code Cause Remedy No display #899 Operation completed This error code indicates that transmission as far as the SMTP normally. server was completed normally, but delivery cannot be confirmed. Except when delivery confirmation is performed in I-Fax Full mode, confirmation is displayed on the I-Fax/E- Mail transmission side.
  • Page 85 Chapter 4 Message Error code Cause Remedy Check TCP/IP #755 - IP address set to 0.0.0.0. - Set the IP address correctly or set DHCP, RARP, In the following two BOOTP environments to operate properly. situations, the IP address - Turn power OFF/ON. is 0.0.0.0.
  • Page 86 Chapter 4 Message Error code Cause Remedy No display #834 MDN error notification - Programme the transmission other party conditions so received. The MDN error that they can be processed by the receiver. notification is sent to the - Check that the receiver memory is not full. transmission source as a - Correct the cause of reception image decoding failure.

  • Page 87: I-Fax Reception Errors

    Chapter 4 Message Error code Cause Remedy APOP encryption #846 In an email or I-Fax - Check POP Address and POP Password settings of error transmission using POP Additional Functions. Before SMTP, the device - Check the APOP settings in the POP server. attempted APOP of POP - Cancel the selection of APOP for POP AUTH Method.
  • Page 88 Chapter 4 Message Error code Cause Remedy POP AUTH The device attempted - Check POP Address and POP Password settings of Encryption Error POP Auth but an error Additional Functions. occurred in the POP - Check the POP authentication settings in the POP server and failed in POP server.

  • Page 89: Smb Transmission Errors

    Chapter 4 Message Error code Cause Remedy No message. Error #828 HTML format file - Contact sender and ask them not to transmit data that reason given on attachment cannot be received. reception error report. No message. Error #829 Reception document - Contact the sender and have them limit the number of reason given on exceeds 1000 pages.
  • Page 90 Chapter 4 Message Error code Cause Remedy No response #751 - Server has not booted - Check transmission destination and network settings. - Transmission jobs whose processing has stopped for - Network disconnected. some reason or other are forced to quit by assigning an (If connection cannot be internal error code (#751).

  • Page 91: Ftp Transmission Errors

    Chapter 4 <Memo> From iR C3200 onward, including this model, NTLM authentication (NTLM 0.12) is supported. In SMB transmission, in place of plain text authentication, NTLM encoded authentication is supported. This means that by specifying the user name as "domain name\user name" in file transmission, the trans- mission can be carried out with the user privileges of the specified domain.
  • Page 92 Chapter 4 Message Error code Cause Remedy TCP/IP error #755 - IP address set to 0.0.0.0. In - Set the IP address correctly or set DHCP, RARP, the following two situations, BOOTP environments to operate properly. the IP address is 0.0.0.0. - Turn power OFF/ON.

  • Page 93: Ncp Transmission Errors

    Chapter 4 4.3.6 NCP Transmission errors 0008-4686 <NCP transmission error message and error code list> T-4-6 Message Error code Cause Remedy No message #022 Address deleted or invalidated during - Retransmit deleted address. transmission reservation. - Check that a group address is specified as the transfer destination and that it contains a valid address.

  • Page 94: Box Transmission Errors

    Chapter 4 4.3.7 Box Transmission errors 0008-5758 <BOX transmission error message and error code list> T-4-7 Message Error code Cause Remedy No message #022 Address deleted or invalidated during - Retransmit deleted address. transmission reservation. - Check that a group address is specified as the transfer destination and that it contains a valid address.

  • Page 95: Related Service Mode

    Chapter 4 Restore Status Messages Device Error Previous restore result ended on an error on Error caused by the iR device the iR device side Device turned off during restore processing Workspace memory allocation failure Hard drive write failure 4.4 Related Service Mode 4.4.1 Related Service Modes List 0008-4680 Following is an overview of the service modes related to the SEND function.
  • Page 96 Chapter 4 PLAIN, LOGIN authentication NS-PLN* When communication packets are not encoded, restrictions with SMTP POP 0: Permit PLAIN, LOGIN authentication when performing SMTP AUTH authentication when POP AUTH authentication. (Default) communication packets are not 1: Prohibit PLAIN, LOGIN authentication when performing encoded SMTP POP AUTH authentication.
  • Page 97 Chapter 4 Screen Design: SET-xxxx: indicates the license status. If installed, the option is identified as '1' under A. To invalidate an option for transfer, select it, and type in '0' under B; then, click [OK] so that the option will be invalidated and an invalidation certificate will be issued.
  • Page 98 Universal Send PDF Enhancement Kit-C1 SERVICE MANUAL NOVEMBER 2005 REV. 0 COPYRIGHT ©2005 CANON INC. CANON Universal Send PDF Enhancement it-C1 REV. 0 PRINTED IN U.S.A.
  • Page 99 Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 100 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 101 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with refer- ence to the timing of operation. In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the direction of the electric signal.
  • Page 102 Contents Contents Chapter 1 Specifications 1.1 Product composition............................1- 1 1.1.1 Product configuration ..........................1- 1 1.2 Specifications ..............................1- 2 1.2.1 Memory Size and Functional Constraints(USA)iR C3170/C2570............ 1- 2 1.2.2 Specifications(PDF Encryption)......................1- 3 1.2.3 Specifications(Serchable)........................1- 4 1.3 User Environment ............................1- 5 1.3.1 Limitations(PDF Encrvyption) ........................

  • Page 103: Specifications(Pdf Encryption)

    Chapter 1 Specifications...
  • Page 104 Contents Contents 1.1 Product composition............................1-1 1.1.1 Product configuration ..........................1-1 1.2 Specifications ..............................1-2 1.2.1 Memory Size and Functional Constraints(USA)iR C3170/C2570 ............. 1-2 1.2.2 Specifications(PDF Encryption)........................1-3 1.2.3 Specifications(Serchable) ..........................1-4 1.3 User Environment............................... 1-5 1.3.1 Limitations(PDF Encrvyption)........................1-5 1.3.2 Limitations(Serchable) ..........................

  • Page 105: Product Composition

    System Software. Note:What's LMS? A license server system to activate software options of iRs/imageRUNNERs, provided by Canon Inc. Col- lectively manages options in the form of licenses and protects copy rights of optional products. The op- tions are activated with license keys being different from conventional activation measures that use dongles and PCs.

  • Page 106: Specifications(Serchable)

    Chapter 1 1.2 Specifications 1.2.1 Memory Size and Functional Constraints(USA)iR C3170/C2570 0010-4581 The memory size of the iR C3170/C2570 engine may be any of the following depending on the selected combination: 512 MB, 768 MB (512 MB + 256 MB), 1024 MB (512 MB + 512 MB). An appropriate amount of memory must be available to suit the installed options.
  • Page 107 Chapter 1 Super G3 Multi-Line FAX Board-F1(FAX 2 lines) 768MB Voic Guidance Board-A2 1024MB imagePASS-F1 1.2.2 Specifications(PDF Encryption) 0010-4823 The installation of the Kit will bring about the following additional functions to the PDF generation mechanism: - encryption PDF function Specifications Associated with the Encryption PDF Function Encryption Level Sets the encryption level for the PDF document.

  • Page 108: Specifications(Serchable)

    Chapter 1 Enable Accesibillity, Copy, Extraction of Image - low (40-bit RC4) If the searchable PDF function is enabled, the indication will change from "Enable Copying and Extraction of Image" to "Enable Accesibillity, Copy, Extraction of Image" When it is enabled, not only images may be copied/extracted, but also transparent text may be copied or extracted and accessibility-related functions of the operating system (e.g., high-contrast display or data output to a scan reader) may be made available.

  • Page 109: User Environment

    Chapter 1 OCR Engine - The OCR engine is one that comes with imageWARE products. rate of character recognition: 98% (approx.) recognized font: Helvetica, Courier New, Times New Roman recognized font size: 6 to 72 pt limitations: 130 characters per lines (100 lines max.) Normal operation confirmation language: -Japanese - English...

  • Page 110: Chapter 2 Functions

    Chapter 2 Functions...
  • Page 111 Contents Contents 2.1 Basic Function..............................2-1 2.1.1 Encrypted PDF ............................2-1 2.1.2 Searchable PDF ............................2-1 2.1.3 Document Orientation Auto Detection......................2-2 2.1.4 Document Name OCR..........................2-2...

  • Page 112: Basic Function

    Chapter 2 2.1 Basic Function 2.1.1 Encrypted PDF 0010-4827 When sending a PDF file to an e-mail address or to a file server, the file may be encrypted and a password may be assigned to it for security. Once a password is assigned, the recipient must type in the correct pass- word to open or print/edit the file.

  • Page 113: Document Orientation Auto Detection

    Chapter 2 2.1.3 Document Orientation Auto Detection 0010-4829 Document orientation auto detection is available when PDF (OCR) is selected. When a PDF (OCR) file is sent to an e-mail address or a file server, the result of OCR processing is used to identify the orientation of the original (with reference to the orientation of characters), and the file is sent after automatically ro- tating the image, if necessary, so that the user need not concern himself with the orientation of the docu- ment for transmission.

  • Page 114: Chapter 3 Installation

    Chapter 3 Installation...
  • Page 115 Contents Contents 3.1 Installation Procedure............................3-1 3.1.1 Overview of the Installation Procedure....................... 3-1...

  • Page 116: Installation Procedure

    1. Using the following URL, access the LMS, and obtain the license key by following the instructions shown on the screen: http://www.canon.com/lms/ir/ Memo: A license key is issued in exchange for the 24-digit number indicated on the License Access Number Certificate and the serial number of the device (e.g., ABC01234) to which the license will be registered.

  • Page 117: Chapter 4 Maintenance

    Chapter 4 Maintenance...
  • Page 118 Contents Contents 4.1 Related Service Mode ............................4-1 4.1.1 Invalidating the License for Transfer to a Different Device (Level 2)............4-1...

  • Page 119: Related Service Mode

    Chapter 4 4.1 Related Service Mode 4.1.1 Invalidating the License for Transfer to a Different Device (Level 2) 0010-4610 Service Mode Item Used to Invalidate a License for Transfer to a Different Device (Level 2) Possible Situation A license may be used on a different device through transfer, as when replacing the device at the end of a lease agreement.
  • Page 120 Chapter 4 Screen Design: SET-xxxx: indicates the license status. If installed, the option is identified as '1' under A. To invalidate an option for transfer, select it, and type in '0' under B; then, click [OK] so that the option will be invalidated and an invalidation certificate will be issued.

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