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Sony HT-A9 Help Manual
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Sony HT-A9 Help Manual

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Help Guide
Home Theatre System
HT-A9
Use this Help Guide when you have any questions on how to use the speaker system.
Getting Started
About Manuals of the Speaker System
Guide to Parts and Controls
Setting Up
Installing the Speaker System
Installing the Control Box and Speakers
1

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Summary of Contents for Sony HT-A9

  • Page 1 Help Guide Home Theatre System HT-A9 Use this Help Guide when you have any questions on how to use the speaker system. Getting Started About Manuals of the Speaker System What You Can Do with the Speaker System Guide to Parts and Controls...
  • Page 2 Listening to Music by Connecting to a Network What You Can Do by Connecting the Speaker System to a Network Connecting to a Wireless Network Setting up a Wireless Network Connection on the Home Menu Setting up a Wireless Network Connection Using Sony | Music Center...
  • Page 3 Streaming Music with Chromecast built-in Operating the Speaker System by Talking to an Alexa Built-in Device Streaming Music with an iOS Device Using Sony | Music Center Listening to Music on your PC via a Home Network Adjusting the Volume and Sound Quality...
  • Page 4 Saving Power in Standby Mode Performing Easy Setup Performing Advanced Settings Using the [Advanced Settings] Menu [Speaker Settings] [Audio Settings] [HDMI Settings] [Bluetooth Settings] [System Settings] [Network Settings] [Resetting] [Software Update] Updating the Software Troubleshooting Troubleshooting Power The speaker system does not power up. The speaker system does not turn on even when the TV is turned on.
  • Page 5 Sound No sound is output from the speaker system. The speaker system cannot connect to a TV with the BLUETOOTH function. No TV sound is output from the speaker system. The sound skips or noise is generated. Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is not turned on.
  • Page 6 Spotify cannot be played with the MUSIC SERVICE button, or cannot be played on the way of playback. The speaker system restarts. Resetting the Speaker System Additional Information Supported Input Audio Formats Supported HDMI Video Formats On BLUETOOTH Communication Copyrights and Trademarks 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 7 Help Guide Home Theatre System HT-A9 About Manuals of the Speaker System The information included in each manual is as shown below. Startup Guide Introduces the initial procedures concerning installation and connection for using the speaker system, and operations until you play music.
  • Page 8 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 9 Help Guide Home Theatre System HT-A9 What You Can Do with the Speaker System The speaker system supports object-based audio formats such as Dolby Atmos and DTS:X as well as HDR video formats such as HDR10, HLG, and Dolby Vision.
  • Page 10 What You Can Do by Connecting the Speaker System to a Network Optional subwoofer For the operations of the optional subwoofer, refer to its operating instructions. For the supported optional subwoofer, confirm on the Sony website. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 11 Help Guide Home Theatre System HT-A9 Control Box Front Remote control sensor Point the remote control at the remote control sensor to operate the speaker system. Front panel display Rear UPDATE port Connect the USB memory when updating the speaker system.
  • Page 12 Related Topic When Your TV Has the S-CENTER SPEAKER IN Jack Connecting an AV Device Compatible with the 2K/4K Video Format Connecting an AV Device Compatible with the 8K Video Format 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 13 Help Guide Home Theatre System HT-A9 Speakers Front Power indicator Displays the connecting status between the control box and speaker as well as the power condition of the speaker. Lights up: The speaker is in standby mode. Green Lights up: The speaker is connected to the control box.
  • Page 14 Wall mounting hole Mounting hole for the general speaker stand Note When using the wall mounting hole (1) or mounting hole for the general speaker stand (2), peel off the cover on them with a safety-pin, etc. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 15 Help Guide Home Theatre System HT-A9 Remote Control (power) Turns on the speaker system or sets it to standby mode. (MUSIC SERVICE) button If you have previously played music on Spotify on the speaker system, you can resume playback by pressing this button.
  • Page 16 Use R03 (size AAA) manganese batteries for replacement. Related Topic Enjoying Immersive Surround Experience (IMMERSIVE AE) Setting the Sound Effect That Is Tailored to Sound Sources (Sound Mode) Making Dialogs Clearer (VOICE) Enjoying Clear Sound with Low Volume at Midnight (NIGHT) 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 17 Press (up)/ (down)/ (left)/ (right) to select the item that you want, then press (enter). The selected input or setting display appears on the TV screen. To return to the previous screen, press BACK. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 18 Help Guide Home Theatre System HT-A9 Installing the Control Box and Speakers Choose an installation method for the control box and speakers. They can be installed on a TV stand, shelves, etc., or mounted on the wall. Example of installing on a TV stand and shelves:...
  • Page 19 When the sound from the speakers skips The sound skipping may be improved by changing the installation position or setting. For details, see “ The sound skips or noise is generated. ”. Related Topic [Speaker Settings] 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 20 Hang the speakers horizontally on the reinforced wall. Have the installation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation. Sony shall not be held responsible for accidents or damage caused by improper installation, insufficient wall stability, improper screw installation, natural disasters, etc.
  • Page 21 Check the label on the bottom of the speaker. Front left Front right Rear left Rear right Note Keep the cover that is peeled off in step 3 for use when you do not mount the speaker on a wall. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 22 Make sure that the connectors are firmly inserted. Enable the Control for HDMI function on the TV. If the Control for HDMI function on the TV is not enabled, TV sound will not be output from the speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 23 Help Guide Home Theatre System HT-A9 When Your TV Has the S-CENTER SPEAKER IN Jack You can output the center part of the speaker system sound from the TV by connecting the TV with the following method. Connect the speaker system and TV with the HDMI cable (supplied).
  • Page 24 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 25 Help Guide Home Theatre System HT-A9 Connecting an AV Device Compatible with the 2K/4K Video Format You can output sound such as Dolby Atmos, Dolby TrueHD, and DTS:X in high quality by connecting an AV device to the speaker system.
  • Page 26 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 27 Help Guide Home Theatre System HT-A9 Connecting an AV Device Compatible with the 8K Video Format When you connect an AV device with the following methods, you can play 8K video and high quality sound such as Dolby Atmos, Dolby TrueHD, or DTS:X.
  • Page 28 Select the appropriate HDMI cable and [HDMI Signal Format] setting according to the video formats output from the device connected to the speaker system. Related Topic Connecting a TV Compatible with ARC/eARC Supported HDMI Video Formats 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 29 Help Guide Home Theatre System HT-A9 Connecting to the AC Outlet (mains) Connect the AC adaptor (supplied) and AC power cord (mains lead) (supplied)(*) to the DC IN terminal of the control box, then connect to the AC outlet (mains).
  • Page 30 AC power cord (mains lead) (supplied) 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 31 Help Guide Home Theatre System HT-A9 Performing Initial Settings Press (power) on the remote control supplied with the speaker system to turn on the speaker system. Operate the remote control by pointing it toward the front of the control box.
  • Page 32 The speaker system does not output sound until completing the wireless connection between the control box and four speakers. If the control box and speakers are not connected automatically in step 3, reset the speakers. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 33 Help Guide Home Theatre System HT-A9 If the Speakers Are not Connected Correctly The speakers are connected to the control box automatically when they are turned on. If you use multiple speaker systems and want to specify the control box that is connected wirelessly to the speakers, perform the manual connection by following the steps below.
  • Page 34 [Manual] automatically. Only the speakers for which [Connected] has been displayed in step 6 connect to the control box. If the connection of the speakers cannot be established, perform the operation again from step 1. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 35 The selected TV program appears on the TV screen and the TV sound is output from the speaker system. Adjust the volume. Hint You can select [TV] directly by pressing TV on the remote control. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 36 The image of the selected device appears on the TV screen and the sound is output from the speaker system. Adjust the volume. Hint You can select [HDMI] directly by pressing HDMI on the remote control. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 37 What You Can Do by Connecting a TV with the BLUETOOTH Function When using Sony TV(*) with the BLUETOOTH function, you can listen to sound of the TV or device that is connected to the TV by connecting the speaker system and TV wirelessly.
  • Page 38 The list of the BLUETOOTH devices that are detected appears on the TV screen. For the operation method to pair the BLUETOOTH device to the TV, refer to the operating instructions of the TV. Pair the speaker system and TV by selecting “HT-A9” from the list on the TV screen.
  • Page 39 When you connect the speaker system and TV with an HDMI cable, the BLUETOOTH connection is canceled. To connect the speaker system and TV with the BLUETOOTH function again, disconnect the HDMI cable, then perform the connecting operation from the start. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 40 Help Guide Home Theatre System HT-A9 Listening to Sound of the Paired TV Turn on the TV with the TV remote control. The speaker system is turned on by interlocking with the TV power and TV sound is output from the speaker system.
  • Page 41 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 42 For the operation method to pair the BLUETOOTH device to the mobile device, refer to the operating instructions of the mobile device. Pair the speaker system and mobile device by selecting “HT-A9” from the list on the screen of the mobile device.
  • Page 43 If there is no mobile device that has been paired (ex. immediately after the purchase of the speaker system), the speaker system goes into pairing mode simply by changing the input to the BLUETOOTH input. Perform pairing for the second and subsequent mobile devices. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 44 If sound delay occurs, it may be improved by setting [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Bluetooth Connection Quality] to [Priority on Stable Connection]. Hint When the connection is not established, select “HT-A9” on the mobile device. To disconnect the mobile device...
  • Page 45 Press the BLUETOOTH button while the [Bluetooth Audio] screen appears on the TV screen. [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Bluetooth Mode] to [Transmitter] or [Off]. Turn off the speaker system or mobile device. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 46 Help Guide Home Theatre System HT-A9 Listening to Sound by Pairing with Headphones Set the BLUETOOTH compatible headphones to pairing mode. Refer to the operating instructions of the headphones for the pairing method. Press HOME. The home menu appears on the TV screen.
  • Page 47 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 48 [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Bluetooth Mode] to [Receiver] or [Off]. Turn off the speaker system or headphones. Select the device name of the connected headphones from [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Device List]. [Connected] of the device name disappears. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 49 Playback of audio/music on the BLUETOOTH device is delayed compared to that on the speaker system due to the characteristics of BLUETOOTH wireless technology. You can enable or disable the reception of LDAC audio from the BLUETOOTH device in [Bluetooth Settings]. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 50 The speaker system supports AirPlay. You can play music on the speaker system by operating an iOS device or a computer. Sony | Music Center You can control the speaker system wirelessly by installing the “Sony | Music Center” app on your smartphone or tablet device. Home Network...
  • Page 51 Streaming Music with Chromecast built-in Operating the Speaker System by Talking to an Alexa Built-in Device Streaming Music with an iOS Device Using Sony | Music Center Listening to Music on your PC via a Home Network 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 52 When connecting to a network that does not appear in the list, select [New connection registration] and follow the on-screen instructions. Enter the security key (or password) using the software keyboard, and then select [Enter]. The speaker system starts connecting to the network. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 53 Setting up a Wireless Network Connection Using Sony | Music Center Sony | Music Center can connect the speaker system to the same wireless network as that of the mobile device. For details, follow the instruction of the app or refer to the following URL.
  • Page 54 [Setup] - [Advanced Settings] on the home menu. Select [Network Settings]. Make sure that [Wi-Fi Connection] is set to [On]. Select [Internet Settings] - [Next]. Select [Use Apple Setup]. Operate the iOS device by following the on-screen instructions. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 55 LAN cable (not supplied) Internet Modem Router Note The PC needs to be connected to the same network as that of the speaker system. Hint We recommend that you use a shielded straight interface cable (not supplied). 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 56 If you select [Manual], perform the setting by following the on-screen instructions. The speaker system starts network settings. When the network setting status appears, press (up)/ (down) to browse information, and then press (right). Note If you select IPv6, you cannot use a fixed IP address. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 57 Help Guide Home Theatre System HT-A9 Enjoying 360 Reality Audio The speaker system is compatible with 360 Reality Audio. You can play 360 Reality Audio contents on the speaker system by selecting it on the streaming service app compatible with 360 Reality Audio.
  • Page 58 Related Topic [System Settings] 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 59 When you have played music on Spotify on the speaker system, the music that was played with Spotify is resumed. Note The Spotify app may not be available in some countries/regions. Related Topic [System Settings] 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 60 Help Guide Home Theatre System HT-A9 Streaming Music with Chromecast built-in The speaker system is compatible with Chromecast built-in, which can stream music to the speaker from the mobile device. You can select music content from a Chromecast-enabled app and play audio content on the speaker system or group that includes the speaker system.
  • Page 61 Hint An image such as an album cover appears in the playback screen if the played content supports the feature. Related Topic [System Settings] 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 62 You cannot use all the functions of Amazon Alexa on the speaker system. Hint Use Sony | Music Center to deregister the speaker system from the Amazon account. Even if you deregister an account on the Alexa app, the speaker system will not recognize that the account has been deregistered.
  • Page 63 If you add the speaker system to the Home app on the iOS device, you can stream music to the speaker system by talking to Siri. Note Since the speaker system does not have a microphone, you cannot talk to the speaker system to operate it. Not all features of Siri are available on the speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 64 Operate by following the Sony | Music Center screen. Note Use Sony | Music Center of the latest version. If you cannot connect the speaker system and a BLUETOOTH device via the BLUETOOTH function, uninstall Sony | Music Center and try to connect via the BLUETOOTH function again.
  • Page 65 Listen to music on a PC by using Sony | Music Center. You can play music files stored on the PC by operating Sony | Music Center that is installed to a mobile device such as a smartphone or tablet. For details of Sony | Music Center, refer to the following URL.
  • Page 66 Setting up a Wireless Network Connection on the Home Menu Setting up a Wireless Network Connection Using Sony | Music Center Setting up a Wi-Fi Connection Using an iOS Device Connecting to a PC or Router with a LAN Cable...
  • Page 67 The rear speakers are designed for playback of the surround part of the multi-channel sound and surround sound that is created from the 2-channel sound using virtual processing. When the input source does not contain much surround sound, the surround sound from the rear speakers may be difficult to hear. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 68 The Immersive Audio Enhancement setting does not appear on the TV screen while the TV input is selected. In this case, you can check the Immersive Audio Enhancement setting in the front panel display. Depending on the source, this setting is fixed and cannot be changed. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 69 The sound mode does not appear on the TV screen while the TV input is selected. In this case, you can check the sound mode in the front panel display. Depending on the combination of the sound mode setting and sound source, the effect of [Sound Field Optimization] may not be applied. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 70 The voice mode setting does not appear on the TV screen while the TV input is selected. In this case, you can check the voice mode setting in the front panel display. When the BLUETOOTH device is connected in BLUETOOTH transmission mode, the voice mode is disabled. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 71 The night mode setting does not appear on the TV screen while the TV input is selected. In this case, you can check the night mode setting in the front panel display. When the BLUETOOTH device is connected in BLUETOOTH transmission mode, the night mode is disabled. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 72 The adjusting time appears in the front panel display. Adjust the delay using (up)/ (down), then press (enter). You can adjust from 0 msec to 300 msec in 25 msec increments. Press OPTIONS. The options menu in the front panel display turns off. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 73 You can adjust from 0 msec to 300 msec in 25 msec increments. Hint If your TV has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 74 The audio signal does not appear on the TV screen while the TV input is selected. In this case, you can check the audio signal in the front panel display. Related Topic Connecting a TV Compatible with ARC/eARC 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 75 Adjust the dialog volume using (up)/ (down), then press (enter). You can adjust from 0.0 dB to 6.0 dB in 1.0 dB increments. Press OPTIONS. The options menu in the front panel display turns off. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 76 The options menu appears on the TV screen. Select [DTS Dialog Control]. Adjust the dialog volume using (up)/ (down), then press (enter). You can adjust from 0.0 dB to 6.0 dB in 1.0 dB increments. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 77 To enable the Control for HDMI function of a TV or Blu-ray Disc player, refer to their operating instructions. If you enable the Control for HDMI (“BRAVIA” sync) function when using a TV manufactured by Sony, the Control for HDMI function of the speaker system is also enabled automatically.
  • Page 78 Sync Menu on the TV. Note Some Sony TVs support the Sync Menu. Refer to the operating instructions of your TV to see if your TV supports the Sync Menu. Language follow When you change the language for the on-screen display of the TV, the speaker system’s on-screen display language is also changed.
  • Page 79 “BRAVIA” Sync Function “BRAVIA” Sync is an extended function developed by Sony based on the Control for HDMI function. By connecting “BRAVIA” Sync-compatible devices such as a TV or a Blu-ray Disc player using an HDMI cable, you can control the devices by interlocking them with each other.
  • Page 80 In this case, the brightness of the front panel display and indicators are the same as [Dimmer: Dark]. The display mode does not appear on the TV screen while the TV input is selected. In this case, you can check the display mode in the front panel display. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 81 Check that you have made the following settings: [Setup] - [Advanced Settings] - [HDMI Settings] - [Standby Through] is set to [Off]. [Setup] - [Advanced Settings] - [System Settings] - [Network/Bluetooth Standby] is set to [Off]. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 82 [Easy Initial Setup]: Performs the basic initial settings including the speaker settings and network settings. [Easy Sound Setup]: Performs the basic speaker settings for optimizing the surround sound for your environment. [Easy Network Setup]: Performs the basic network settings. Perform settings by following the on-screen instructions. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 83 [System Settings]: Makes the speaker system-related settings. [Network Settings]: Makes detailed settings for the Internet. [Resetting]: Resets the speaker system to the factory default settings. [Software Update]: Updates the software of the speaker system or optional subwoofer. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 84 Help Guide Home Theatre System HT-A9 [Speaker Settings] [Sound Field Optimization] This function automatically measures the positions of the four speakers and the distance from each speaker to the ceiling, and optimizes the surround sound quality to suit your environment.
  • Page 85 Depending on the Immersive Audio Enhancement or sound mode settings, sound may not be output from the TV. When [Setup] - [Advanced Settings] - [Audio Settings] - [Sound Effect] is set to a setting other than [Sound Mode On], sound is not output from the TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 86 Help Guide Home Theatre System HT-A9 [Audio Settings] [DSEE Extreme] This function is only available when [Auto Sound](*) or [Music] is selected as the sound mode. [On]: Upscales your compressed music accurately using AI technology, and it makes you feel as if you are in a recording studio or at a concert.
  • Page 87 Related Topic Setting the Sound Effect That Is Tailored to Sound Sources (Sound Mode) Enjoying Immersive Surround Experience (IMMERSIVE AE) 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 88 [On]: Signals are always output from the speaker system’s HDMI OUT (TV ARC/eARC) jack when the speaker system is not turned on. If you connect a TV other than those manufactured by Sony, we recommend that you select this setting.
  • Page 89 Picture-in-Picture (PIP)/Picture-by-Picture (PBP) display of the TV, select [On] for this setting. [Off]: When the TV input is selected on the speaker system, the picture from the HDMI input is not output to the TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 90 [SBC Sound Quality]: Enables SBC codec. Sound is sent in a higher quality. [SBC Stable Connection (Auto)]: Enables SBC codec and the data transfer rate is automatically changed depending on the environment. Note When connecting a BLUETOOTH device, the [Wireless Playback Quality] setting cannot be changed. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 91 Follow the on-screen instructions and use the software keyboard to enter the name. [System Information] You can display the speaker system information such as the software version. [Software License Information] You can display the Software License Information. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 92 Help Guide Home Theatre System HT-A9 [Network Settings] [Wi-Fi Connection] [On]: Enables Wi-Fi connection of the speaker system. [Off]: Disables Wi-Fi connection of the speaker system. [Internet Settings] You can set the network settings and check the network connections. [Network Connection Status] You can display the current network connection status.
  • Page 93 You can set sharing of usage data and confirm the Chromecast built-in feature. [Share usage data] [On]: Provides information related to the use of the cast feature to Google. [Off]: Off [About Chromecast built-in] Displays the reference URLs for the Chromecast built-in feature. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 94 Home Theatre System HT-A9 [Resetting] You can reset the speaker system settings to the factory default by selecting the group of settings. All the settings within the group will be reset. Related Topic Resetting the Speaker System 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 95 Help Guide Home Theatre System HT-A9 [Software Update] You can update the software of the control box, four supplied speakers or optional subwoofer. Related Topic Updating the Software 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 96 Help Guide Home Theatre System HT-A9 Updating the Software By updating your software to the latest version, you can take advantage of the newest functions. For information about update functions, visit the following website: For customers in Americas https://www.sony.com/am/support For customers in Europe https://www.sony.eu/support...
  • Page 97 Updates the software of the speakers or optional subwoofer when the software of the speaker system is the latest version. Note If updating of the speakers or optional subwoofer does not work, move them to a location near the control box and update. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 98 1. Search for the cause and solution of the issue by referring to these Help Guide or Operating Instructions. The troubleshooting method is listed in “Troubleshooting.” 2. Search for the cause and solution of the issue on the Sony support site. Sony support site provides latest support information and Frequently Asked Questions.
  • Page 99 The speaker system does not power up. Check that the AC power cord (mains lead) is connected securely. Disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 100 Depending on the TV, if the sound was output from the speakers of the TV the previous time, the speaker system may not turn on by interlocking with the TV power even when the TV is turned on. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 101 [Setup] - [Advanced Settings] - [HDMI Settings] - [Standby Linked to TV]. When [Standby Linked to TV] is set to [On] or [Auto], the speaker system turns off automatically when you turn off the TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 102 TV, set [Standby Linked to TV] to [On]. The TV must support the Control for HDMI function. For details, refer to the operating instructions of your TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 103 The speaker system cannot be turned off. The speaker system may be in demo mode. To cancel demo mode, reset the speaker system. Press and hold (power) on the control box for more than 10 seconds. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 104 [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] - [HDMI IN]. The speaker system is connected to an input device that is not HDCP (High-bandwidth Digital Content Protection) compliant. In this case, check the specifications of the connected device. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 105 There is an interference of the frequency band between the wireless LAN and the wireless connection of the speakers. Switch the band of the wireless LAN connection of the TV or device that is playing an image to 2.4 GHz. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 106 3D content from the HDMI IN jack does not appear on the TV screen. Depending on the TV or video device, 3D content may not appear. Check the supported HDMI video format. Related Topic Supported HDMI Video Formats 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 107 When you play high definition video signals such as 4K video content that is protected by copyright, connect the speaker system to the HDMI input jack that supports HDCP2.2 or HDCP2.3 on the TV. For details, refer to the operating instructions of your TV. Related Topic Supported HDMI Video Formats 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 108 Help Guide Home Theatre System HT-A9 An image is not displayed on the entire TV screen. The aspect ratio on the media is fixed. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 109 Turn on the speaker system, and then switch the input for the device playing. If connected to devices other than those manufactured by Sony that support the Control for HDMI function, set [Setup] - [Advanced Settings] - [HDMI Settings] - [Standby Through] to [On].
  • Page 110 Change the setting of [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] - [HDMI IN] according to the video format that is supported by the AV device. Related Topic Supported HDMI Video Formats 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 111 Press (volume) + on the remote control to increase the volume or cancel muting. The speakers may be connected to another compatible device. Try manual connection. Related Topic If the Speakers Are not Connected Correctly 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 112 Help Guide Home Theatre System HT-A9 The speaker system cannot connect to a TV with the BLUETOOTH function. When you connect the speaker system and TV with an HDMI cable, the BLUETOOTH connection is canceled. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 113 TV to Audio System. Refer to the operating instructions of your TV regarding how to set the Related Topic Connecting a TV Compatible with ARC/eARC Connecting an AV Device Compatible with the 2K/4K Video Format Connecting an AV Device Compatible with the 8K Video Format 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 114 Interference of wireless bandwidth between the network connection and speaker connection may occur. Change the wireless LAN connection of the speaker system to the wired LAN connection, or switch the band of the wireless LAN connection to 2.4 GHz. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 115 Turn on the speaker system, and then switch the input for the device playing. If connected to devices other than those manufactured by Sony that support the Control for HDMI function, set [Setup] - [Advanced Settings] - [HDMI Settings] - [Standby Through] to [On].
  • Page 116 When you connect the speaker system and TV with the TV center speaker mode cable and set [Setup] - [Advanced Settings] - [Speaker Settings] - [TV Center Speaker Mode] to [On], the center part of the speaker system sound is output from the TV. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 117 If you do not want to change the sound mode automatically, set the sound mode to a setting other than [Auto Sound]. Related Topic Setting the Sound Effect That Is Tailored to Sound Sources (Sound Mode) 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 118 A time gap between the sound and picture may occur depending on the sound source. If your TV has a function that delays the image, use it for adjustment. For details, refer to the operating instructions of your TV. Related Topic When Watching the TV When Watching Another Device 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 119 When you play content compatible with copyright protection technology (HDCP), sound may not be output from the speaker system. Change the setting of [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] - [HDMI IN]. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 120 To play multi-channel audio, check the digital audio output setting on the device connected to the speaker system. For details, refer to the operating instructions of the connected device. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 121 No sound is output from the optional subwoofer. It may be improved by setting [Setup] - [Advanced Settings] - [Speaker Settings] - [Wireless Speaker Settings] - [Wireless Playback Quality] to [Connection]. Refer to the operating instructions of the optional subwoofer. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 122 Help Guide Home Theatre System HT-A9 Sound is not output from some speakers. Some speakers may not output sound depending on the contents or sound mode. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 123 Help Guide Home Theatre System HT-A9 Sound Field Optimization is failed. Speakers may not be correctly located. Check the installation location on the labels on the bottom of the four speakers and install them in the correct location. Install the speakers upright so that the labels on the bottom of the speakers are directed downwards.
  • Page 124 Microphones for measurement 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 125 Make sure this speaker system is not receiving interference from a wireless LAN device, other 2.4 GHz wireless devices, or a microwave oven. If a device that generates electromagnetic radiation is nearby, move the device away from this speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 126 Pair this speaker system and the BLUETOOTH device again. You may need to cancel the pairing with this speaker system using your BLUETOOTH device first. Pairing information may be deleted. Perform the pairing operation again. Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 127 Switch the wireless LAN frequency of any nearby wireless LAN router or PC to the 5 GHz range. Increase the volume on the connected BLUETOOTH device. Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 128 Make sure this speaker system is not receiving interference from a wireless LAN device, other 2.4 GHz wireless devices, or a microwave oven. If a device that generates electromagnetic radiation is nearby, move the device away from this speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 129 BLUETOOTH headphones with this speaker system first. Pairing information may be deleted. Perform the pairing operation again. Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time Listening to Sound by Pairing with Headphones 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 130 [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Wireless Playback Quality] to [LDAC Stable Connection (Auto)] or [SBC Stable Connection (Auto)]. Some content may not be output due to content protection. Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 131 Help Guide Home Theatre System HT-A9 The BLUETOOTH connection with the headphones becomes disconnected. When using Chromecast built-in, the headphones cannot connect to the speaker system via the BLUETOOTH function. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 132 Move the speaker system away from such devices, or turn off such devices. The wireless LAN connection may become unstable depending on the usage environment, especially while using the BLUETOOTH function of the speaker system. In this case, adjust the usage environment. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 133 Press OPTIONS on the remote control to update the list. If the wireless LAN router you want is still not detected, select [New connection registration] from the network list, then input a network name (SSID) manually. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 134 Help Guide Home Theatre System HT-A9 You cannot connect the speaker system to the Internet. Check the wireless LAN connection. Restart the wireless LAN router. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 135 Remove any obstacles in the path between the remote control and the speaker system. Replace both batteries in the remote control with new ones if they are weak. Make sure you are pressing the correct button on the remote control. Related Topic Control Box 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 136 Audio system (receiver/headphones): up to 1 device (used by this speaker system) Related Topic Connecting a TV Compatible with ARC/eARC Connecting an AV Device Compatible with the 2K/4K Video Format Connecting an AV Device Compatible with the 8K Video Format 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 137 (mains lead) and make sure nothing is obstructing the ventilation holes of the optional subwoofer, then restart the speaker system. If they are reconnected properly, the display in the front panel display returns to the normal display. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 138 [HIGH], [TEMP], and [ERROR] appear alternately for 2 seconds each in the front panel display, [STANDBY] appears in the front panel display, then the speaker system is turned off. High-temperature is detected in the speaker system. Press (power) to restart the speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 139 [BT TX] appears in the front panel display. [Setup] - [Advanced Settings] - [Bluetooth Settings] - [Bluetooth Mode] to [Receiver]. [BT TX] appears in the front panel display if [Bluetooth Mode] is set to [Transmitter]. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 140 Help Guide Home Theatre System HT-A9 Wireless functions (wireless LAN, the BLUETOOTH function, speakers, or optional subwoofer) are unstable. Do not place metal objects other than a TV around the speaker system. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 141 Spotify cannot be played with the MUSIC SERVICE button, or cannot be played on the way of playback. Play music on Spotify on the speaker system by using the Spotify Connect function on the Spotify app of the mobile device. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 142 Home Theatre System HT-A9 The speaker system restarts. When connecting to a TV with a resolution that is different from that of the speaker system, the speaker system may restart to reset the picture output setting. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 143 The power indicator of the speaker flashes in green and orange alternately when resetting is completed. When resetting is completed, disconnect the AC power cord (mains lead), then connect the AC power cord (mains lead) after the power indicator turns off. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 144 DTS-ES Discrete 6.1, DTS-ES Matrix 6.1 DTS 96/24 DTS-HD High Resolution Audio – DTS-HD Master Audio – DTS:X – Note The HDMI IN jack does not support audio formats that contain copy protections, such as Super Audio CD or DVD-Audio. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 145 Help Guide Home Theatre System HT-A9 Supported HDMI Video Formats Video formats supported by this speaker system are as follows. 8K 24/25/30/50/60 Hz 4K 24/25/30/50/60/100/120 Hz 1080p 24/25/30/50/60/100/120 Hz 1080i 50/60 Hz 720p 24/30/50/60 Hz 576p 50 Hz 480p 60 Hz...
  • Page 146 BT.2020 color space is a new wider color standard that is defined for ultra-high definition television systems, etc. HDR is an emerging video format that can display a wider range of brightness levels. The speaker system is compatible with HDR10, HLG (Hybrid Log-Gamma), and Dolby Vision. 5-025-234-11(2) Copyright 2021 Sony Corporation...
  • Page 147 BLUETOOTH technology. Sony cannot be held liable in any way for damages or other loss resulting from information leaks during communication using BLUETOOTH technology.
  • Page 148 The BLUETOOTH® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
  • Page 149 This offer is valid to anyone in receipt of this information. Please note that Sony cannot answer or respond to any inquiries regarding the content of this source code. “DSEE Extreme” is a trademark of Sony Corporation. “TRILUMINOS” and “TRILUMINOS” logo are a registered trademark of Sony Corporation.

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