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Acer Aspire Z3170 Service Manual
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Acer Aspire Z3170 Service Manual

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Acer AZ3170/AZ3171
SERVICEGUIDE

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Summary of Contents for Acer Aspire Z3170

  • Page 1 Acer AZ3170/AZ3171 SERVICEGUIDE...

  • Page 3: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-3 Quick Specification.
  • Page 4 Removing the TV Tuner ......3-27 Removing the WLAN ....... .3-29 Removing the Touchpad Control Board .
  • Page 5 CHAPTER 4 Troubleshooting Introduction ......... 4-3 Hardware Diagnostic Procedure .
  • Page 6 1-iv...

  • Page 7: Hardware Specifications

    CHAPTER Hardware Specifications...

  • Page 8: Jumper Setting

    Features ..........1-3 Quick Specification.

  • Page 9: Features

    Hardware Specifications and Configurations Features NOTE: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Quick Specification Operating system Genuine Windows 7 Home Premium 64-bit Processor A4 3400 DC 2.7G 1MB 65W A6 3600 QC 2.1G 4MB 65W E2 3200 DC 2.4G 1MB 65W...

  • Page 10: Optical Media Drive

    WPAN: Bluetooth 2.1 + EDR Webcam: 1.3 MP stand-alone webcam with 1280 x 1024 resolution  TV-tuner Acer TV-tuner options: Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial)  Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems ...
  • Page 11 HDMI-out port  OSD buttons Side Source selection PC / HDMI-in button  Software Fooz Kids Wild Tangent Touch WW Acer Edition (Touch) Wild Tangent WW Acer Edition (non-Touch) Skype AUPEO Bing Bar BingSetup Internet Explorer 9 Acer Clear.fi Client Acer Clear.fi...

  • Page 12: System Compliance

    McAfee Internet Security Suite WW McAfee Virus Definitions Acer Identity Card Acer Registration Acer Updater Acer eRecovery Management Hotkey Utility v2.5 OOBE Offer Acer Edition Welcome Center clear.fi Tutorial Acer Accessory Store Netflix shortcut eBay Shortcut 2009 Accessories Wireless / USB keyboard and mouse...

  • Page 13: Chassis Specification

    Chassis Specification Number of 5.25” Drive Bay  Number of 3.5” Drive Bay  Number of Total Add-in Slot 3 slots  Control and Indicator 1 dual color LED for Power LED (S0(Blue, not blink), S3(amber, not blink) , S4(off), ...
  • Page 14 Acoustic Criteria Operating mode: 35 dBA or under (under Windows OS)  Idle mode: 28 dBA or under (under Windows OS), please refer to Acer test summary  for details Must Follow DT ATX acoustic Engineering RFW V1.2 in Appendix ...
  • Page 15 5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up)  20Hz to 500 Hz @ 0.01g^2/Hz(flat)  Acceleration 2.20 g RMS  Test Axis: 3 axes  Test Time: 10 minutes (per axis; total 3 axes)  Vibration Packaged ...

  • Page 16: Motherboard Specification

    Certification Microsoft MDA 2010 compliant  HDMI 1.4a  Certificate fee paid by MB vendor  Brand Logo "Acer Inc" logo Printed on the PCB  6 layers  Processor Socket Type: AMD socket FM1  Socket Quantity: 1 ...
  • Page 17 Support for Cool'n'Quiet via FID/VID change.  Support for AMD PowerNow!  Dual Graphcis technology  HDMI outpout is required to test with Acer monitor with HDMI port in AVLC.  1 HDMI-in port  1 HDMI-out port  PCI Express / PCI slot PCI Express Slot Type: x16 Quantity:1 (optional) ...

  • Page 18: Ieee 1394

    S/N ratio: 90 dB at rear output jack  Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker  spec Follow Realtek audio design: (for front DB jack detection issue)  Jack Detection Resistor are located near Codec IC ...

  • Page 19: System Led Definition

    CPU/System   Monitor System Ambient Temp  Monitor CPU Temp  H61 PCH bridge temperature  Fan Speed:  Monitor CPU fan speed  Voltage  Vcore /+12V / +5V / +3.3V / 5VSB  Design Criteria:  Designed in CPU Over temperature warning/shut down circuit ...
  • Page 20 1 Power in (adapter proposed by ODM)  1 SPDIF-out connector (optional)  Acer Hardware spec Please follow:  Acer Hardware validation request  Acer Mother Board EE Design Request  Acer VGA SI validation SOP  1-14 Hardware Specifications and Configurations...

  • Page 21: System Tour

    System Tour Table 1-1. Front View Icon IR Port Webcam Speaker Power button Hardware Specifications and Configurations Item Port to receive IR signal Web camera for video communication Deliver stereo audio output Turns the computer on and off. Description 1-15...
  • Page 22 Table 1-2. Left View Icon 3 in 1 Card Reader USB 3.0 ports mini B-CAS Card Reader USB 3.0 ports Headphone/speaker Jack Microphone Jack 1-16 Item Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS) Connects to USB 3.0 devices (e.g., USB mouse, USB camera).
  • Page 23 Table 1-3. Right View Icon Optical drive LCD signal source selection switch Hardware Specifications and Configurations Item Internal optical drive; accepts CDs or DVDs. Switch the LCD signal source selection from MB or HDMI in port. Description 1-17...
  • Page 24 Table 1-4. Rear View Icon Coaxial connector SPDIF connector USB 2.0 ports USB 2.0 ports Ethernet (RJ-45) port HDMI port 1-18 Item Connects to a TV Connects to SPDIF Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
  • Page 25 Table 1-4. Rear View Icon DC-In Jack Vesa mount hole Hardware Specifications and Configurations Item Connects to AC adapter. Can hang the computer on the wall by fixing the vesa mount Description 1-19...

  • Page 26: M/B Placement

    M/B Placement 1-20 Hardware Specifications and Configurations...
  • Page 27 Table 1-5. Label CPU socket FM1 CPU socket PCIE x16 PCIE x16 slot LCD connector 3D scalar 3D scalar connector (reserved) CPU fan CPU fan connector Front Panel Front Panel connector Touch Panel Touch Panel connector Speaker Speaker connector Clear CMOS Clear CMOS connector Battery...

  • Page 28: Jumper Setting

    Jumper Setting This section explains how to have the correct configuration for jumper setting on the mainboard. When setting the jumpers, ensure that the jumpers are placed on the correct pins. Internal header pin definition 1-22 Hardware Specifications and Configurations...

  • Page 29: Block Diagram

    Block Diagram 1-23 Hardware Specifications and Configurations...
  • Page 30 1-24 Hardware Specifications and Configurations...

  • Page 31: System Utilities

    CHAPTER System Utilities...
  • Page 32 CMOS Setup Utility ........2-3 Entering CMOS setup ....... .2-4 Navigating Through the Setup Utility.

  • Page 33: Cmos Setup Utility

    System Utilities CMOS Setup Utility CMOS setup is a hard ware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following condition.

  • Page 34: Entering Cmos Setup

    Entering CMOS setup 1.Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2.During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 35: Bios Setup Utility

    BIOS Setup Utility Main Table 2-1. Parameter System BIOS Version and Build Date of BIOS installed on the system. Processor Intel series, Core Frequency and Count of CPU installed on the system. Memory Total size of system memory installed on the system. Product Name Product name of the system.
  • Page 36 Advanced Advanced -> Miscellaneous System Utilities...
  • Page 37 Table 2-2. Parameter SATA Port (AHCI Port) 0 SATA Port (AHCI Port) 1 SATA Port (AHCI Port) 2 Bootup Num-Lock USB Beep Message Advanced -> Advanced Chipset Configuration Table 2-3. Parameter Intel EIST Intel XD Bit System Utilities Description SATA Port (AHCI Port) 0 information. SATA Port (AHCI Port) 1 information.
  • Page 38 Table 2-3. Parameter Intel VT Video Memory Size DVMT Mode DVMT Memory Size Advanced -> Integrated Peripherals Table 2-4. Parameter Onboard SATA Controller Onboard SATA Mode Onboard USB Controller Legacy USB Support Description When enabled, a VMM can utilize the additional hardware capabilities provided by Virtualization Technology.
  • Page 39 Table 2-4. Parameter USB Storage Emulation Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Advanced -> PC Health Status Table 2-5. Parameter CPU Temperature (DTS) System Temperature CPU Fan Speed CPU Core +3.30V +5.00V +12.0V System Utilities Description USB Storage Emulation.
  • Page 40 Table 2-5. Parameter 5VSB VBAT Smart Fan Power Table 2-6. Parameter ACPI Suspend Mode Deep Power Off Mode Power On by RTC Alarm Power On by PCIE Devices Wake Up by USB KB/Mouse Restore On AC Power Loss 2-10 Description Information only.
  • Page 41 Security Table 2-7. Parameter Supervisor Password: User Password: Change Supervisor Password System Utilities Description Information only. Information only. Valid Keys: (1)a-z (A-Z) non case sensitive. (2)0, 1-9 (3)11 special keys: ‘- = [] \ ; ‘ , . / (4)Key pad: 0-9 support and */-+. (5 special keys) (5)Only support scan code.

  • Page 42: Boot Options

    Table 2-7. Parameter Change User Password Boot Sector Virus Protection Boot Options Table 2-8. Parameter Boot Priority Order Set Boot Priority. 2-12 Description This item is available if supervisor password is installed. If clear supervisor password, user password should also be cleared. All setup items will be view-only except user password item if login with user password, the hot key F9 (load default...
  • Page 43 Table 2-8. Parameter 1st Boot Device Default set as [EFI Device]. 2nd Boot Device Default set as [Hard Disk]. 3rd Boot Device Default set as [CD&DVD]. 4th Boot Device Default set as [Removable Device]. 5th Boot Device Default set as [LAN]. EFI Device Priority Specifies the Boot Device Priority sequence from EFI Boot Devices.
  • Page 44 Exit Table 2-9. Parameter Save & Exit Setup Discard Changes and Exit Setup Save Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings 2-14 Description Exit system setup after saving the changes Exit system setup without saving any changes. Save Changes done so far to any of the setup options.

  • Page 45: Ami Uefi Bios Flash Sop For Dos

    AMI UEFI BIOS Flash SOP for DOS Flash UEFI BIOS SOP for DOS, 1. Please make a DOS bootable device. 2. Copy BIOS folder (ex: Boston-AAHD3-AG_D06 folder) into DOS bootable device. 3. Boot to DOS mode and enter the BIOS folder. 4.
  • Page 46 NOTE: NOTE: The AFUEFI tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don’t execute any programs and reboot the system directly. 3) When system reboot, please press “Del” to enter BIOS Setup. 4) In Exit page, select “Load Default Settings”...
  • Page 47 5) Select “Yes” and press “Enter” key. 6) Select “Save & Exit Setup” and press “Enter” key. 7) Select “Yes” and press “Enter” key. 2-17 System Utilities...
  • Page 48 8) Flash BIOS is finished. 2-18 System Utilities...

  • Page 49: Ami Uefi Bios Flash Sop For Windows

    AMI UEFI BIOS Flash SOP for Windows 1. Copy BIOS folder (ex: Boston-AAHD3-AG_D06 folder) under OS Desktop. 2. In BIOS folder, select WIN folder and execute “BIOS_WIN.bat” file. Please make sure the AFUWIN.exe tool version is 2.36 or later. 3. Press “Yes” to continue flashing BIOS. 2-19 System Utilities...
  • Page 50 NOTE: NOTE: The AFUWIN tool version is by case. 4. After finishing flashing BIOS, please don’t execute any programs and reboot the system directly. 5. When system reboot, please press “Del” to enter BIOS Setup. 6. In Exit page, select “Load Default Settings” and press “Enter” key. 7.
  • Page 51 8. Select “Save & Exit Setup” and press “Enter” key. 9. Select “Yes” and press “Enter” key. 2-21 System Utilities...
  • Page 52 10. Flash BIOS is finished. 2-22 System Utilities...

  • Page 53: Ami Uefi Bios Flash Sop For Shell

    AMI UEFI BIOS Flash SOP for SHELL 1.Please make a SHELL bootable device. 2.Copy BIOS folder into SHELL bootable device. 3.Boot to SHELL mode. 4.Type flash command as below: afushell64.efi Filename.rom /p /b /n /r 5.Please make sure the SHELL tool version is same as release note requirement. 6.After finishing flashing BIOS, please don’t execute any programs and reboot the system directly.
  • Page 54 9.Select “Yes” and press “Enter” key. 10.Select “Save & Exit Setup” and press “Enter” key. 2-24 System Utilities...
  • Page 55 11.Select “Yes” and press “Enter” key. 12.Flash BIOS is finished. 2-25 System Utilities...

  • Page 56: Dmi Tool Utilities

    DMI Tool Utilities 1. Please make a DOS bootable device. 2. Copy DMI_TOOL folder into the DOS bootable device. 3. Boot to DOS mode and enter DMI_TOOL folder. 4. Update DMI Method. 1) Edit and execute batch file ZX4451.bat (ZX4450.bat for non-touch) to update DMI data. For Example: 2-26 System Utilities...
  • Page 57 After finish update DMI data, please reboot the system. 2) Execute AMIDEDOS.EXE to update DMI data. - Please check “Help” for each command. 2-27 System Utilities...
  • Page 58 2-28 System Utilities...
  • Page 59 NOTE: NOTE: A command without parameter means it is a read command. NOTE: NOTE: A command with necessary parameter means it is a write command. Here show you the CMD which in commonly used. - If you want to Read/Write System manufacture in Type 1, use the CMD SM. [Read Command] AMIDEDOS /SM [Write Command] AMIDEDOS /SM “Gateway”...
  • Page 60 [Read Command] AMIDEDOS /SP [Write Command] AMIDEDOS /SP "ZX4451" NOTE: NOTE: ZX4450 (non-Touch)/ ZX4451 (Touch) - If you want to Read/Write System Family in Type 1, use the CMD SF. [Read Command] AMIDEDOS /SF [Write Command] AMIDEDOS /SF "Gateway Desktop" - If you want to Read/Write Baseboard ManufactureFamily in Type 2, use the CMD BM.

  • Page 61: Lan Eeprom Utilities

    LAN EEPROM Utilities To write the MAC address, 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3. Reboot the computer and press F12 during the boot sequence to enter the setup menu. 4.
  • Page 62 2-32 System Utilities...

  • Page 63: System Disassembly And Assembly

    CHAPTER System Disassembly and Assembly...
  • Page 64 Recommended Equipment......3-5 Pre-disassembly Procedure......3-5 Disassembly Process .
  • Page 65 Replacing the HDD ....... . . 3-86 Replacing the Converter Board ......3-88 Replacing the TV Tuner.

  • Page 67: Recommended Equipment

    System Disassembly and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Recommended Equipment To disassemble the computer, the following tools are suggested: Wrist grounding strap and conductive mat for preventing electrostatic discharge ...

  • Page 68: Disassembly Process

    Table 3-1. Main screw list Screw M3X5L (B) M3*8.0L (P) #6-32*3.6+3.8L M2*2L (K) M4*6L (B) M2*4L (K) M3*4L+5.1 (X) M4*8L (F) M3*4L (B) Quantity System Disassembly and Assembly Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U.001 86.U6N0U.006...

  • Page 69: Disassembly Flowchart

    Disassembly Flowchart Removing the Removing the Removing the Bluetooth Removing the Removing the Memory Display Card Removing CPU System Disassembly and Assembly Removing the Stand Removing the Rear Cover Removing the Removing the Motherboard Camera Shielding Removing the Removing the Heatsink WLAN Removing the...
  • Page 70 M2*4L (K) M2*4L (K) M3X5L (B) M3*4L+5.1 (X) M3X5L (B) M4*6L (B) M3X5L (B) M3X5L (B) M3X5L (B) M3X5L (B) M3*4L (B) System Disassembly and Assembly Acer Part Number 86.U6Q0U.001 86.U6N0U.005 86.GBL0U.001 86.U6N0U.008 86.GBL0U.001 86.U6N0U.001 86.GBL0U.001 86.GBL0U.001 86.GBL0U.001 86.GBL0U.001 86.GBL0U.001 86.U6N0U.003...

  • Page 71: Removing The Stand

    Removing the Stand Press the latch which arrow pointed at and remove the hinge cover System Disassembly and Assembly...
  • Page 72 Unscrew 3 screws to remove the stand Size Quantity Screw Type M4*8L (F) 3-10 System Disassembly and Assembly...

  • Page 73: Removing The Rear Cover

    Removing the Rear Cover Unscrew 7 screws Size Quantity Screw Type M3*8.0L (P) 3-11 System Disassembly and Assembly...
  • Page 74 First, open one top side, then open the other top side. 3-12 System Disassembly and Assembly...
  • Page 75 Open the low side. 3-13 System Disassembly and Assembly...
  • Page 76 Above photo shows below parts after removing the rear cover: 1. HDD  2. ODD  3. Converter board  4. Camera  5. OSD board  6. Motherboard shielding  7. System fan  8. Touchpad  3-14 System Disassembly and Assembly...

  • Page 77: Removing The Hdd

    Removing the HDD 1. Unscrew 1 screw. 2. Remove the HDD module (with bracket) in the direction as indicated by the arrow Table 3-3. Size Quantity Screw Type M3X5L (B) 3-15 System Disassembly and Assembly...

  • Page 78: Removing The Converter Board

    Removing the Converter Board Unplug the cables and unscrew 2 screws Remove the converter board. Table 3-4. Size Quantity Screw Type M3X5L (B) NOTE: NOTE: Also remove the mylar. 3-16 System Disassembly and Assembly...

  • Page 79: Removing The Odd

    Removing the ODD 1. Unscrew 1 screw. 2. Remove the ODD module (with bracket) in the direction as indicated by the arrow. Table 3-5. Size Quantity Screw Type M3X5L (B) 3-17 System Disassembly and Assembly...

  • Page 80: Removing The Camera

    Removing the Camera Remove the mylar 1. Unlock the latch and take out camera with cable 2. Remove the camera (and unplug the cable). 3-18 System Disassembly and Assembly...

  • Page 81: Removing The Osd Board

    Removing the OSD Board Unplug the cable and unscrew 2 screws to take out OSD board Table 3-6. Size Quantity Screw Type M3X5L (B) 3-19 System Disassembly and Assembly...

  • Page 82: Removing The Bluetooth

    Removing the Bluetooth Unplug the BT cable Unlock the latch and remove the buletooth card 3-20 System Disassembly and Assembly...

  • Page 83: Removing The Motherboard Shielding

    Removing the Motherboard Shielding Unscrew the 9 screws. Table 3-7. Size Quantity Screw Type M3X5L (B) 3-21 System Disassembly and Assembly...
  • Page 84 Remove the motherboard shielding in the direction as indicated by the arrow. 3-22 System Disassembly and Assembly...

  • Page 85: Removing The Display Card

    Removing the Display Card Unplug the DVI cable. 3-23 System Disassembly and Assembly...
  • Page 86 Unlock the 2 VGA locks. Remove the display card in the direction as indicated by the arrow. 3-24 System Disassembly and Assembly...
  • Page 87 Above photo shows below parts after removing the display card: 1. Memory  2. TV tuner  3. WLAN  4. Heatsink  5. Speaker  System Disassembly and Assembly 3-25...

  • Page 88: Removing The Memory

    Removing the Memory 1. Unlock the upper memory connector 2. Remove the upper memory 3. Unlock the lower memory connector 4. Remove the lower memory 3-26 System Disassembly and Assembly...

  • Page 89: Removing The Tv Tuner

    Removing the TV Tuner 1. Unscrew 1 screw Table 3-8. Size Quantity Screw Type M3X5L (B) 2. Remove the touchpad control board cover in the direction as indicated by the arrow 3-27 System Disassembly and Assembly...
  • Page 90 Unplug the SATA cable & TV tuner cable, unscrew 2 screws Table 3-9. Size Quantity Screw Type M2*4L (K) Remove the TV tuner in the direction as indicated by the arrow 3-28 System Disassembly and Assembly...

  • Page 91: Removing The Wlan

    Removing the WLAN 1. Unplug the WLAN cables, unscrew 2 screws Table 3-10. Size Quantity Screw Type M2*4L (K) 2. Remove the WLAN in the direction as indicated by the arrow 3-29 System Disassembly and Assembly...

  • Page 92: Removing The Touchpad Control Board

    Removing the Touchpad Control Board Unplug the cables, unscrew 2 screws Table 3-11. Size Quantity Screw Type M3X5L (B) 3-30 System Disassembly and Assembly...

  • Page 93: Removing The Speaker

    Removing the Speaker Unplug the cable and unscrew 4 screws, then remove the speaker in the direction as indicated by the arrow Table 3-12. Size Quantity Screw Type M3*4L+5.1 (X) 3-31 System Disassembly and Assembly...

  • Page 94: Removing The Heatsink

    Removing the Heatsink Uncover the mylar and unscrew 5 screws. Table 3-13. M3X5L (B) 3-32 Size Quantity Screw Type System Disassembly and Assembly...
  • Page 95 Remove the heatsink in the direction as indicated by the arrow. 3-33 System Disassembly and Assembly...

  • Page 96: Removing The Cpu

    Removing the CPU Open the latch and move it in the direction as indicated by the arrow 3-34 System Disassembly and Assembly...
  • Page 97 Remove the CPU 3-35 System Disassembly and Assembly...

  • Page 98: Removing The System Fan

    Removing the System FAN Unscrew 4 screws to remove the system fan cover Table 3-14. Size Quantity Screw Type M4*6L(K) 3-36 System Disassembly and Assembly...
  • Page 99 Unscrew 3 screws to remove the system fan Table 3-15. Size Quantity Screw Type M3X5L (B) 3-37 System Disassembly and Assembly...

  • Page 100: Removing The Motherboard

    Removing the Motherboard 1. Unplug all the cable which connected to motherboard as below: 1. FM1 CPU socket  2. DDRIII DIMM slot  3. PCIE x16 slot  4. Camera module connector  5. LCD connector  6. Converter connector ...
  • Page 101 12. Bluetooth connector  13. Touch Panel connector  14. IR connector  15. Speaker connector  16. BIOS_WP Header  17. Clear CMOS Header  18. SATA connector  19. RTC battery  20. SPI header  21. LPC Debug header ...
  • Page 102 Unscrew 6 screws to remove the motherboard. Table 3-17. Size Quantity Screw Type M3X5L (B) 3-40 System Disassembly and Assembly...
  • Page 103 3-41 System Disassembly and Assembly...

  • Page 104: Removing The Left & Right Foot Stand (Power Led)

    Removing the Left & Right Foot Stand (Power LED) Unscrew 2 screws to remove the left foot stand. Table 3-18. Size Quantity Screw Type M3X5L (B) Unscrew 2 screws to take out switch holder 3-42 System Disassembly and Assembly...
  • Page 105 Table 3-19. M3X5L (B) Unscrew 2 screws to remove the right foot stand. Table 3-20. M3X5L (B) System Disassembly and Assembly Size Quantity Size Quantity Screw Type Screw Type 3-43...

  • Page 106: Removing The Base Pan

    Removing the Base Pan 1. Unlock the latch 2. Unplug the LVDS cable Unscrew 8 screws. 3-44 System Disassembly and Assembly...
  • Page 107 Table 3-21. Size Quantity Screw Type M3X5L (B) Unlock the latch which marked in red. NOTE: NOTE: LCD power cannot be removed now, be careful, do not damage it. 3-45 System Disassembly and Assembly...
  • Page 108 Remove the base pan in the direction as indicated by the arrow 3-46 System Disassembly and Assembly...

  • Page 109: Removing The Ir

    Removing the IR Remove the IR (with cable) in the direction as indicated by the arrow. 3-47 System Disassembly and Assembly...

  • Page 110: Removing The Lcd

    Removing the LCD Unscrew 4 screws Table 3-22. Size Quantity Screw Type M3X5L (B) 3-48 System Disassembly and Assembly...
  • Page 111 Unplug the LCD power cable Take out the LCD with bracket 3-49 System Disassembly and Assembly...
  • Page 112 Remove the LCD one side bracket Unscrew 2 screws. then remove another bracket Table 3-23. Size Quantity Screw Type M3*4L (B) 3-50 System Disassembly and Assembly...

  • Page 113: Reassembly Process

    Table 3-24. Main screw list Screw M3X5L (B) M3*8.0L (P) #6-32*3.6+3.8L M2*2L (K) M4*6L (B) M2*4L (K) M3*4L+5.1 (X) M4*8L (F) M3*4L (B) System Disassembly and Assembly Quantity Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U.001 86.U6N0U.006 3-51...

  • Page 114: Assembly Flowchart

    Assembly Flowchart Replacing the Replacing the Display Card Memory Replace the Replacing the Bluetooth Replacing the 3-52 Replacing the IR Replacing the LCD Replacing the Base Replacing the Left & Right Foot Stand (Power LED) Replacing the Motherboard Replacing the Replacing the CPU System Pan Replacing the ODD...
  • Page 115 M3X5L (B) M2*4L (K) M3X5L (B) M3X5L (B) M3X5L (B) M3X5L (B) M3X5L (B) M3X5L (B) M2*2L (K) M3X5L (B) #6-32*3.6+3.8L M3*8.0L (P) M4*8L (F) Acer Part Number 86.GBL0U.001 86.U6N0U.006 86.GBL0U.001 86.GBL0U.001 86.U6N0U.007 86.GBL0U.001 86.GBL0U.001 86.U6N0U.009 86.U6N0U.003 86.GBL0U.001 86.U6N0U.003 86.GBL0U.001 86.GBL0U.001...

  • Page 116: Replacing The Lcd

    Replacing the LCD Install the LCD one side bracket and screw it. Table 3-26. Size Quantity Screw Type M3*4L (B) Install another LCD bracket 3-54 System Disassembly and Assembly...
  • Page 117 Install the LCD on the top bezel Screw 4 screws to fix the LCD on top bezel. Table 3-27. Size Quantity Screw Type M3X5L (B) 3-55 System Disassembly and Assembly...
  • Page 118 4. Plug the LCD power cable NOTE: NOTE: Be careful that do not plug it on backward 3-56 System Disassembly and Assembly...

  • Page 119: Replacing The Ir

    Replacing the IR Install the IR (with cable) in the direction as indicated by the arrow. 3-57 System Disassembly and Assembly...

  • Page 120: Replacing The Base Pan

    Replacing the Base Pan Install the base pan on the LCD NOTE: NOTE: When installing, through the LCD power cable above location 3-58 System Disassembly and Assembly...
  • Page 121 Lock all the latch Plug the LVDS cable 3-59 System Disassembly and Assembly...
  • Page 122 Screw 8 screws to fix it. Table 3-28. Size Quantity Screw Type M3X5L (B) 3-60 System Disassembly and Assembly...

  • Page 123: Replacing The Left & Right Foot Stand (Power Led)

    Replacing the Left & Right Foot Stand (Power LED) Screw 4 screws to fix right foot stand Table 3-29. Size Quantity Screw Type M3X5L (B) Screw 2 screws to fix the switch holder 3-61 System Disassembly and Assembly...
  • Page 124 Table 3-30. M3X5L (B) Screw 2 screws to fix the left foot stand. Table 3-31. M3X5L (B) 3-62 Size Quantity Size Quantity Screw Type Screw Type System Disassembly and Assembly...

  • Page 125: Replacing The Motherboard

    Replacing the Motherboard Screw 6 screws to fix the motherboard Table 3-32. Size Quantity Screw Type M3X5L (B) 3-63 System Disassembly and Assembly...
  • Page 126 Screw 2 screws to fix the VGA bracket. Table 3-33. Size Quantity Screw Type M3X5L (B) 3-64 System Disassembly and Assembly...
  • Page 127 1. Unplug all the cable which connected to motherboard as below: 1. FM1 CPU socket  2. DDRIII DIMM slot  3. PCIE x16 slot  4. Camera module connector  5. LCD connector  6. Converter connector  7. 3D scalar connector ...
  • Page 128 15. Speaker connector  16. BIOS_WP Header  17. Clear CMOS Header  18. SATA connector  19. RTC battery  20. SPI header  21. LPC Debug header  3-66 System Disassembly and Assembly...

  • Page 129: Replacing The System Fan

    Replacing the System FAN 1. Screw 3 screws to fix system fan Table 3-34. Size Quantity Screw Type M3X5L (B) 3-67 System Disassembly and Assembly...
  • Page 130 2. Plug the fan cable to the Fan port on the MB. Arrange the cable as indicated by the line. 3. Screw 4 screws to fix system fan cover 3-68 System Disassembly and Assembly...
  • Page 131 Table 3-35. Size Quantity Screw Type M4*6L(K) 3-69 System Disassembly and Assembly...

  • Page 132: Replacing The Cpu

    Replacing the CPU Install the CPU, notice the direction. Press the CPU to ensure that installation is strictly. 3-70 System Disassembly and Assembly...
  • Page 133 Lock the latch in the direction as indicated by the arrow. 3-71 System Disassembly and Assembly...

  • Page 134: Replacing The Memory

    Replacing the Memory 1. Instal the lower memory 2. Instal the upper memory 3-72 System Disassembly and Assembly...

  • Page 135: Replacing The Wlan

    Replacing the WLAN 1.Arrange the WLAN cable as above pictures, refer to the indicated red lines, make notice of the latches to fix the cables.And then attach mylar as indicated. 2. Install the WLAN card, and screw 2 screws to fix it. 3-73 System Disassembly and Assembly...
  • Page 136 Table 3-36. Size Quantity Screw Type M2*4L (K) 3. Plug the WLAN cables,refer to the indicated red circle. 3-74 System Disassembly and Assembly...

  • Page 137: Replacing The Display Card

    Replacing the Display Card Install the display card in the direction as indicated by the arrow. 3-75 System Disassembly and Assembly...
  • Page 138 Plug the DVI cable and lock 2 VGA locks. 3-76 System Disassembly and Assembly...

  • Page 139: Replacing The Speaker

    Replacing the Speaker 1. attach the mesh as the picture shown. 2. Install the speaker in the direction as indicated by the arrow and screw 4 screws to fix it. Table 3-37. Size Quantity Screw Type M3*4L+5.1 (X) 3-77 System Disassembly and Assembly...
  • Page 140 3. Arrange the speaker cable as indicated by the line, then attach the mylar to fix the two cables. NOTE: NOTE: Be careful that the IR cable is also need to plug to the IR port here as the picture. 3-78 System Disassembly and Assembly...

  • Page 141: Replacing The Osd Board

    Replacing the OSD Board Plug the cable and screw 2 screws to fix the OSD board Be note of the OSD cable arrangment, just refer to the indicated line. Table 3-38. Size Quantity Screw Type M3X5L (B) 3-79 System Disassembly and Assembly...

  • Page 142: Replacing The Touchpad Control Board

    Replacing the Touchpad Control Board Plug the cable and screw 2 screws to fix the touchpad board and arrange the touch cable as indicated by the line. Table 3-39. Size Quantity Screw Type M3X5L (B) Then you need to plug the power cable, just refer as the picture indicated. Attach the mylar to fix the power cable.

  • Page 143: Replacing The Bluetooth

    Replacing the Bluetooth Lock the Bluetooth card by latch in the direction as indicated by the arrow Plug the cable. 3-81 System Disassembly and Assembly...

  • Page 144: Replacing The Camera

    Replacing the Camera Plug the cable and lock the latch to fix the camera Arrange the cable as indicated by the line, fix it on VGA bracket by 2 mylares. 3-82 System Disassembly and Assembly...
  • Page 145 Attach the mylar to cover the camera. 3-83 System Disassembly and Assembly...

  • Page 146: Replacing The Odd

    Replacing the ODD 1. Install the ODD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-40. Size Quantity Screw Type M3X5L (B) 3-84 System Disassembly and Assembly...
  • Page 147 3. Plug and arrange the ODD&HDD power cable, refer as indicated by the red line. Be careful of latch indicated by the arrows. 4. Arrange the SATA cable as indicated by red line, also take care that the SATA cable should be fixed by the latch whrer the arrow indicates.

  • Page 148: Replacing The Hdd

    Replacing the HDD 1. Install the HDD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-41. Size Quantity Screw Type M3X5L (B) 3-86 System Disassembly and Assembly...
  • Page 149 3.plug the HDD&ODD power cable as the picture reference, don’t forget to use the latch to fix the cable. 4. Plug the SATA cable for HDD, refer to red line, use the latch indicated by arrow to fix this cable. 3-87 System Disassembly and Assembly...

  • Page 150: Replacing The Converter Board

    Replacing the Converter Board 1. Mount 2 screws to fix the converter board above the ODD. Table 3-42. Size Quantity Screw Type M3X5L (B) 3-88 System Disassembly and Assembly...
  • Page 151 2. Plug the FPC cable as picture reference, attach the mylar to fix the cable. Be careful of the latch indicated by the arrow. 3. Plug and arrange the cable to the convert board as picture shown, be care of the latch which can be used to fixed the cable.
  • Page 152 4. Attach the mylar as the location shown in the picture. 3-90 System Disassembly and Assembly...

  • Page 153: Replacing The Tv Tuner

    Replacing the TV Tuner 1. Instal the TV tuner in the direction as indicated by the arrow 2. Plug the 2 screws to fix the TV tuner card Table 3-43. Size Quantity Screw Type M2*4L (K) 3-91 System Disassembly and Assembly...
  • Page 154 3. Install thetouchpad control board shieding in the direction as indicated by the arrow and screw 1 screw to fix it. Table 3-44. Size Quantity Screw Type M3X5L (B) 4. Plug the TV tuner cable as indicated red line. 3-92 System Disassembly and Assembly...

  • Page 155: Replacing The Heatsink

    Replacing the Heatsink 1.Instal the heatsink in the direction as indicated by the arrow 2.Screw 5 screws to fix it and attach the mylar. Table 3-45. Size Quantity Screw Type M3X5L (B) 3-93 System Disassembly and Assembly...
  • Page 156 Table 3-45. Size Quantity Screw Type 3-94 System Disassembly and Assembly...

  • Page 157: Replacing The Motherboard Shielding

    Replacing the Motherboard Shielding Install the motherboard shielding in the direction as indicated by the arrow 3-95 System Disassembly and Assembly...
  • Page 158 Screw 9 screws to fix it Table 3-46. Size Quantity Screw Type M3X5L (B) 3-96 System Disassembly and Assembly...

  • Page 159: Replacing The Rear Cover

    Replacing the Rear Cover 1. Above photo shows below parts after removing the rear cover: 1. HDD  2. ODD  3. Converter board  4. Camera  5. OSD board  6. Motherboard shielding  7. System fan  8.
  • Page 160 Install the rear cover, lock the latch, then screw 7 screws to fix it. Size Quantity Screw Type M3*8.0L (P) 3-98 System Disassembly and Assembly...

  • Page 161: Replacing The Stand

    Replacing the Stand Screw 3 screws to fix the stand on rear cover Size Quantity Screw Type M4*8L (F) 3-99 System Disassembly and Assembly...
  • Page 162 Install the hinge cover 3-100 System Disassembly and Assembly...

  • Page 163: Thermal Pad Location On Base Pan

    Thermal Pad location on base pan 3-101 System Disassembly and Assembly...

  • Page 164: Thermal Pad Location On Different Vga Card

    Thermal Pad location on different VGA card AMD HD6450 Attach the thermal pad on VGA memories 3-102 System Disassembly and Assembly...
  • Page 165 AMD 6570 Attach the thermal pad on VGA memories 3-103 System Disassembly and Assembly...
  • Page 166 3-104 System Disassembly and Assembly...
  • Page 167 CHAPTER Troubleshooting...
  • Page 168 Introduction ......... 4-3 Hardware Diagnostic Procedure .

  • Page 169: Introduction

    NOTE: IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 170: System Internal Inspection

    Verify that components are properly seated.  Verify that all cable connectors inside the system are firmly and correctly attached to their  appropriate connectors. Verify that all components are Acer-qualified and supported.  Replace the system covers.  Power on the system.

  • Page 171: Beep Codes

    Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.

  • Page 172: Checkpoints

    Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints throughout boot-block and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint share very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.
  • Page 173 Table 4-2. Checkpoint 0x0E Microcode not found 0x0F Microcode not loaded 0x10 PEI Core is started 0x11 Pre-memory CPU initialization is started 0x12 Pre-memory CPU initialization (CPU module specific) 0x13 Pre-memory CPU initialization (CPU module specific) 0x14 Pre-memory CPU initialization (CPU module specific) 0x15 Pre-memory North Bridge initialization is started 0x16...
  • Page 174 Table 4-2. Checkpoint 0x3A Post-Memory North Bridge initialization (North Bridge module specific) 0x3B Post-Memory South Bridge initialization is started 0x3C Post-Memory South Bridge initialization (South Bridge module specific) 0x3D Post-Memory South Bridge initialization (South Bridge module specific) 0x3E Post-Memory South Bridge initialization (South Bridge module specific) 0x3F-0x4E OEM post memory initialization codes 0x4F...
  • Page 175 Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS.

  • Page 176: Bios Recovery

    BIOS Recovery 1. Put the BIOS.ROM (like P01-A0) to a bootable USB memory key (Disk on Key,DOK). 2. Install the DOK to the system 3. Press power button to boot the system. 4. The BIOS recovery function will be executed. (you will head a long beep and one short beep) 5.

  • Page 177: Calibration Sop Of Control Board

    Calibration SOP of control board Run test.bat and check whether the firmware is the latest version, if yes, press "Next", and it will skip the firmware update. Troubleshooting 4-11...
  • Page 178 Updating It spends 10 seconds to update the firmware, after that, program will show "Pass" or "Fail", press exit to continue. 4-12 Troubleshooting...
  • Page 179 Device check,if the Hardware Vendor ID/Product ID/Chip Revision is not avaliable, the device information would be blank, it means that hardware may have problem. Press "Next" to continue. Install the acrylic fixture 1 4-13 Troubleshooting...
  • Page 180 Following program's prompt, in order as up/right/low/left, press the proper hole by using the stylus. 4-14 Troubleshooting...
  • Page 181 Following program's prompt, in order as up/right/low/left, draw a line in proper slot by using the stylus. After the drawing one line, stop until the next line turn green, do not exceed 10 cm/sec when drawing. 4-15 Troubleshooting...
  • Page 182 When finishing calibration, will show above progress, and will show fail if it fails, press "Next" to continue. 4-16 Troubleshooting...
  • Page 183 Pressing the 25 calibration points in proper hole by using the stylus. 4-17 Troubleshooting...
  • Page 184 Uninstall acrylic fixture 1 and install the acrylic fixture 2, draw the 9 lines in order as up to low, press the "Pass" in green mark when finished. 4-18 Troubleshooting...

  • Page 185: Debug Card Information

    Uninstall acrylic fixture 2 and install the acrylic fixture 3, draw the 9 lines in order as left to right, press the "Pass" in green mark when finished. Debug Card information Table 4-3. Pegatron Part Name SZ-LPC-D 90-C1G351-00XBN00Z FLAT-cable 1400-001C000 Troubleshooting Pegatron PN Photo...

  • Page 186: Converter Board Setup

    Below is the mapping table of LCD panel & coverter board setting: Table 4-4. Acer part name LED LCD CMI 21.5'W FHD None Glare LED LCD CMI 21.5'W FHD None Glare LED LCD LPL 21.5''W FHD...

  • Page 187: Jumper And Connector Locations

    CHAPTER Jumper and Connector Locations...
  • Page 188 Jumper Setting ........5-4 Setting Jumper .
  • Page 189 Jumper and Connector Locations Jumper and Connector Locations...

  • Page 190: Jumper Setting

    Table 1-1. Label CPU socket FM1 CPU socket PCIE x16 PCIE x16 slot LCD connector 3D scalar 3D scalar connector (reserved) CPU fan CPU fan connector Front Panel Front Panel connector Touch Panel Touch Panel connector Speaker Speaker connector Clear CMOS Clear CMOS connector Battery...
  • Page 191   This illustration shows a 3-pin jumper.Pins 1 and 2 are SHORT. Jumper and Connector Locations...
  • Page 192 Jumper and Connector Locations...

  • Page 193: Fru List

    CHAPTER FRU List...
  • Page 194 AZ3170/AZ3171 Exploded Diagrams..... . 6-4 FRU List ..........6-6...
  • Page 195 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 196 AZ3170/AZ3171 Exploded Diagrams Main Exploded Diagram Table 6-1. Item PARIS A 21 REAR COVER ASM PARIS A 21 FRONT BEZEL ASM PARIS A 21 MB SHIELDING ASM PARIS 23 ANTENNA MYLAR PARIS 23 BKT MB VGA2 PARIS 23 HDD CAGE Part Name MATERIAL(SPEC) FINISH...
  • Page 197 Table 6-1. Item PARIS 23 HDD GROMMET PARIS 21 VESA SUPPORT PARIS 21 TOUCH PCB SHIELDING PARIS A 21 BRKT STAND FR PARIS A 21 BRKT STAND FL PARIS 23 CH-11 PARIS A 23 HINGE COVER PARIS A 21 PWR SWITCH HOLDER PARIS A 21 STAND ASM PARIS A 21 BASE PAN SUB ASM PARIS A 21 BRKT STAND MID ASM...

  • Page 198: Fru List

    FRU List Table 6-2. FRU list Category Adapter Adapter LITE-ON 135W 19V 5.1x7.4x12.5 Orange PA-1131-07AD, LV5 LED LF right angle Adapter LITE-ON 180W 19V 5.1x7.4x12.5 Black PA-1181-02AB LF Board CONVERT BOARD OSD BOARD CONTROL BOARD Power Cord POWER CORD US 3PIN POWER CORD BLACK EU 3 PIN AC POWER CORD L:180cm (AUS) CABLE...
  • Page 199 Table 6-2. FRU list Category BACKLIGHT FFC CABLE IR CABLE LVDS CABLE CABLE - MB TO OSD/B CABLE - MB TO CONVERTER/B BLUETOOTH CABLE WEBCAM CABLE POWER BUTTON CABLE TV COAXIAL CABLE - PAL Chassis FRU (Field Replaceable Unit) List Description 50.U6Q0U.001 50.U6Q0U.008...
  • Page 200 Table 6-2. FRU list Category PARIS A 21 BASE PAN SUB ASM PARIS A 21 REAR COVER ASM PARIS A 21 FRONT BEZEL ASM PARIS A 21 STAND ASM HINGE COVER CONTROL BOARD SHIELDING ODD BEZEL - DVD-RW ODD BEZEL - BD PARIS A 21 MB SHIELDING ASM Description FRU (Field Replaceable Unit) List...
  • Page 201 Table 6-2. FRU list Category HDD CAGE ODD CAGE LCD BRACKET - L LCD BRACKET - R PANEL BRACKET - L NON TOUCH PANEL BRACKET - R NON TOUCH LG STAND FRONT BRACKET - MIDDLE MB/VGA BRACKET BRACKET VESA SUPPORT FRU (Field Replaceable Unit) List Description 33.U6N0U.003...
  • Page 202 Table 6-2. FRU list Category CLAMP HOLD HDD GROMMET VGA LOCK COAXIAL CAP for non TV NON VGA GASKET LVDS GASKET BASE PAN THERMAL PAD FOR DIMM BASE PAN THERMAL PAD FOR CPU BASE PAN THERMAL PAD FOR CAP BASE PAN THERMAL PAD FOR AXG BASE PAN THERMAL PAD FOR IC ANNTENA MYLAR REAR CABINET Mylar 130*40MM...
  • Page 203 Table 6-2. FRU list Category MESH TYPE 45*25MM to fix DVI LVDS Converter cable AL FOIL 50*36MM PARIS A 23 SCREW RUBBER VGA THERMAL PAD Thermal HEAT PIPE CPU AMD A6 3600 2.1G 4M 65W Bx Quad Core, HD6530D CPU AMD A4 3400 FM1 2.7G 1M 65W Bx Dual Core, HD6410D HDD SEAGATE 3.5"...
  • Page 204 ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF + Windows 7) USB Mouse Lite-on mouse USB SM9020 silver;with new acer logo Primax mouse USB MOF9UO silver;with new acer logo USB Keyboard...
  • Page 205 English/Canadian French with new acer logo Keyboard LITE-ON SK-9660 RF2.4 Silver Russian with new acer logo Remote controller Philips Remote Controller ECO KB remote, Acer code, QWERTY layout KB w/i multi-character support, w/i battery Memory Memory KINGSTON SO-DIMM DDRIII 1333 2GB...
  • Page 206 Table 6-2. FRU list Category Mainboard aBoston AMD A75 Realtek RTL8111E-VL Acer Logo Proprietary W/O 1394 V1.0 LF w/ MCR/USB3.0/SPIDF, for UMA and switchable VGA VGA CARD 288-1E181-M01AC HD6570 1GB DDR3 128bits DVI-I (DL) + HDMI SAMSUNG Blower No Bkt LP...
  • Page 207 Table 6-2. FRU list Category CAMERA MODULE 1.3M - CHICONY/CNFB11421005111 Speaker SPEAKER 21.5" APARIS Screw SCREW M2*2L (K) W-NI SCREW M4*8L (F) B-ZN #2 SCREW M2*4L (K) W-NI SCREW M3*4L (B) W-ZN #2 SCREW M3X5L (B) W-ZN #2 FRU (Field Replaceable Unit) List Description 57.U6N0U.001 86.U6N0U.001...
  • Page 208 Table 6-2. FRU list Category SCREW #6-32*3.6+3.8L K B-ZN #2 SCREW M4*6L (B) W-NI #2 SCREW M3*4L+5.1 (X) B-ZN #2 SCREW M3*8.0L (P) B-NI #2 SCREW M3*6L (K) B-NI #2 6-16 Description FRU (Field Replaceable Unit) List 86.U6N0U.008 86.U6N0U.007 86.U6N0U.009 86.U6N0U.005 86.GCH0U.002...

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