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Acer Aspire Z3620 Service Manual
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Acer Aspire Z3620 Service Manual

Acer Aspire Z3620 Service Manual

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Troubleshooting

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Summary of Contents for Acer Aspire Z3620

  • Page 1 Aspire Z 620...

  • Page 2: Revision History

    The information in this guide is subject to change without notice. Copyright Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts for...

  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ... 5 Operating system ... 5 Platform ... 5 System Memory ... 5 Display ... 5 Privacy Control ... 5 Storage Subsystem ... 5 Graphics ... 5 Audio Subsystem ... 6 Optical Media Drive ... 6 Communication ...
  • Page 6 Computer specifications ... 19 System Board Major Chips ... 20 Processor ... 21 Processor Specifications ... 21 CPU Fan True Value Table (Tj=) ... 21 System Memory ... 22 Memory Combinations ... 22 Video Interface ... 22 BIOS ... 23 LAN Interface ...
  • Page 7 System DMA Specification ... 34 System Interrupt Specification ... 35 System IO Address Map ... 36 System I/O Address Specifications ... 37 CHAPTER 2 System Utilities BIOS Setup Utility ... 40 Navigating the BIOS Utility ... 40 BIOS ... 41 Main ...
  • Page 8 Rear Stand Installation ... 65 Rear IO Cover Removal ... 66 Rear IO Cover Installation ... 67 Rear Cover Removal ... 68 Rear Cover Installation ... 70 VESA Bracket Removal... 71 VESA Bracket Installation ... 72 EMI Top Bracket Removal ... 73 EMI Top Bracket Installation ...
  • Page 9 Mainboard Installation ... 99 Main frame Removal ... 100 Main frame Installation ... 100 LCD Panel Removal ... 101 LCD Panel Installation ... 102 Speaker Module Removal ... 103 Speaker Module Installation ... 103 Switch _LED& IR Module Removal ... 104 Power Switch_ LED &...
  • Page 10 CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagram ... 134 Main Assembly ... 134 FRU List ... 136 Screw List ... 137 CHAPTER 7 Test Compatible Components Microsoft® Windows® 7 Environment Test ... 140 CHAPTER 8 Online Support Information Introduction...

  • Page 11: Hardware Specifications

    CHAPTER Hardware Specifications...
  • Page 12 Features ... 5 Operating system ... 5 Platform ... 5 System Memory ... 5 Display ... 5 Privacy Control ... 5 Storage Subsystem ... 5 Graphics ... 5 Audio Subsystem ... 6 Optical Media Drive ... 6 Communication ... 6 Dimensions and weight ...
  • Page 13 System Board Major Chips ... 20 Processor ... 21 Processor Specifications ... 21 CPU Fan True Value Table (Tj=) ... 21 System Memory ... 22 Memory Combinations ... 22 Video Interface ... 22 BIOS ... 23 LAN Interface ... 23 Keyboard ...
  • Page 14 System Interrupt Specification ... 35 System IO Address Map ... 36 System I/O Address Specifications ... 37...

  • Page 15: Features

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features: Operating system Windows® 7 Home Premium x86, Windows® 7 Home Basic x86, Windows® 7 Home Premium x64 Platform  Socket Type : Intel LGA1155 pin socket ...

  • Page 16: Audio Subsystem

    Audio Subsystem  Audio Type : 5.1 channel High Definition Codec  Audio Controller /Codec : Realtek ALC887-VD  Software selectable 2.5V/3.75V VREFOUT  All DACs support 96K/48K/44.1KHz sample rate  Meets Microsoft WHQL/WLP 3.10 Vista premium and mobile PCs audio requirements Direct Sound 3D TM compatible ...

  • Page 17: Optional Items

    Optional Items Software Productivity Security Multimedia Gaming Communication and ISP Web links and utilities...

  • Page 18: Computer Tour

    Computer Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Item Camera Hinge Adjust camera direction Description...

  • Page 19: Front View

    Front View Figure 1-2. Front View Table 1-2. Front View Icon Item Camera Power button Description Power on or off the system. ➊ ➋...

  • Page 20: Left View

    Left View Figure 1-3. Left View Table 1-3. Left View Icon Item Auto Adjust Brightness up Brightness down Microphone jack Headphone/Speaker-out/line-out port. Card reader USB ports. Description Accepts input from external microphones. Connects to audio line-in devices(e.g.,speakers,headphones). Card reader drive Connects to USB 3.0 devices (e.g.,USB mouse, USB camera).

  • Page 21: Right View

    Right View Figure 1-4. Right View Table 1-4. Right View Icon Item Description Optical disk drive Accepts ODDs.

  • Page 22: Base View

    Base View Figure 1-5. Base View Table 1-5. Base View Icon Item ODD door Power cord socket PS/2 mouse connector PS/2 keyboard connector USB ports. Description Remove ODD Connects power cable devices Connects to USB 2.0 devices (e.g.,USB mouse, USB camera).
  • Page 23 Icon Item Network port King Lock Serial port Printer Port TV Tuner Description Lights to indicate the status of wireless LAN communications. Printer connector Connects the TV cable devices...

  • Page 24: Using The Keyboard

    Using the Keyboard The keyboard is powered by one AAA battery. If battery power is low, the icon (Figure 1-6) Figure 1-6. Keyboard The keyboard has three lock keys which can be toggled on and off. (Table 1-6) Table 1-6. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.

  • Page 25: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions.  Windows Logo key  Application key Table 1-8. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 26: Quick Launch Keys

    Quick Launch Keys The keyboard contains 11 quick launch keys which can be used to access most of the computer's controls like volume output and media controls. Figure 1-9. Quick Launch Keys Table 1-9 shows the function of each quick launch key. Table 1-9.
  • Page 27 Table 1-9. Quick Launch Keys (Continued) Function Volume decrease VOL- VOL+ Volume increase Speaker toggle Description Decreases the volume. Increases the volume. Turns the speakers on and off.

  • Page 28: System Block Diagram

    System Block Diagram MINI PCI-EX1 (FULL) MINI PCI-EX1 (HALF) SATA 2.0 PORT1 ETRON USB3.0 PORT2 PCIE X16 FROM CPU Ext VGA Switch SCALER LVDS OUT Figure 1-10. System Block Diagram Sandy Bridge Desktop Processor Socket H2 3Gbps Cougar PCIE X1 Point Chipset (H61) PCIE X1...

  • Page 29: Specification Tables

    Specification Tables Computer specifications Item Dimensions Width Depth Height Weight:  Non-Touch Screen Input power Operating voltage Operating current Temperature Operating Non-operating:  Packed  Unpacked Relative humidity Operating Non-operating Maximum altitude (unpressurized) Operating Non-operating Shock Operating Non-operating Random vibration Operating Non-operating(packed) NOTE:...

  • Page 30: System Board Major Chips

    System Board Major Chips Item Core logic Cougar Point PCH package H61  FCBGA package  Package size: 27mm x 27mm  Ball Count: 942  Ball pitch: 0.7mm Integrated graphics controller RTL8201E PCI-E 4KV LAN USB 2.0 USB UHCI Host Controllers (D29:F1, F2, F3, F4 and D26:F1, F2 and F3) The PCH contains seven USB full/low-speed host controllers that support the standard Universal Host Controller Interface (UHCI), Revision 1.1.

  • Page 31: Processor

    Processor Item CPU type Intel Sandybridge Processor, 65W TDP chassis design CPU package 37.5 x 37.5 mm Flip Chip Land Grid Array (FCLGA 1155).  Core Logic Four cores  A 32-KB instruction and 32-KB data first-level cache (L1) for each core ...

  • Page 32: System Memory

    System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage Supports DIMM package Memory Combinations Slot 1 (MB) 1024 1024 2048 2048 4096 4096 Video Interface...

  • Page 33: Bios

    BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features LAN Interface Item LAN Chipset LAN connector type LAN connector location Features Keyboard Item Type Total number of keypads Windows logo key Internal & external keyboard work simultaneously Features Specification American Megatrends, Inc.

  • Page 34: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Vendor HDS723015 & Model Name BLA642 Capacity (GB) 1500 Bytes per sector Data heads 5 or 6 Drive Format Disks Spindle speed 7200 (RPM) Performance Specifications Buffer size Interface SATAIII Fast data transfer rate (Gbits / 6Gbps sec, max)

  • Page 35: Super-Multi Drive

    Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Specification HLDS Super-Multi Drive GT32N/GT34N PLDS Super-Multi DRIVE DS-8A5SH with CD Diskette Sustained Max 3.6Mbytes/sec CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB)

  • Page 36: Bd Drive (N/A)

    Item Super-Multi Drive (Continued) Loading mechanism Power Requirement Input Voltage BD Drive (N/A) Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LCD 20”/21.5” Item Vendor/Model CMI/M200O3 name -LA3 Screen...
  • Page 37 Item LCD 20”/21.5” (Continued) Display resolution 1600x900 (pixels) Pixel Pitch 0.2768 (H) x (mm) 0.2768 (V) Typical White Luminance (cd/m ) also called Brightness Contrast Ratio 1000 Response Time (Optical Tr: 1.5ms Rise Tf: 3.5ms Time/Fall Time) msec Typical Power Consumption 13.48W (watt)

  • Page 38: Lcd Panel Converter

    LCD PANEL Converter Item Vendor & Model name Brightness conditions Input voltage (v) Input current (mA) Output voltage (V, RMS) Output current Output voltage frequency CMI PANEL Converter Item Vendor & Model name Brightness conditions Input voltage (v) Input current (mA) Output voltage (V, RMS) Output current Vendor &...

  • Page 39: Graphics Controller

    Graphics Controller Item VGA Chip Supports 3G Card (N/A) Item Features Display Supported Resolution (GPU) Resolution 16 bits 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 Bluetooth Interface (N/A) Item Chipset Data throughput Throughput Protocol Interface Connector type Supported protocol...

  • Page 40: Bluetooth Module (N/A)

    Bluetooth Module (N/A) Item Controller Features Camera Item Vendor and Model Type Mini Card Item Number supported Features Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Wireless Module - 802.11 b/g/n(optional) Item Chipset Data throughput...

  • Page 41: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Audio Controller Features Amplifier Features Specification Audio Controller  Two stereo DAC support 16/20/24-bit PCM for two independent playback (multiple streaming)  Two stereo ADC supports 16/20/24-bit PCM format for two independent recording  All DACs support independent 44.1k/48k/96k/192kHz sample rate ...

  • Page 42: Battery (N/A)

    Battery (N/A) Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration VRAM (N/A) Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Specification Specification Specification The PCH contains seven USB full/low-speed host controllers that support the standard Universal Host Controller Interface (UHCI), Revision 1.1.

  • Page 43: Hdmi Port (N/A)

    Item USB Port (Continued) Number of USB port(s) Location Output Current HDMI Port (N/A) Item Compliance level Data throughput Number of HDMI port(s) Location AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech.

  • Page 44: Card Reader

    Card Reader Item Chipset Package Maximum supported size Features System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 *Express Card controller can use DMA 1, 2, or 5. Specification Realtek RTS5138 QFP 24P...

  • Page 45: System Interrupt Specification

    System Interrupt Specification Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ5* IRQ6 IRQ7* IRQ8 Hardware IRQ System Interrupt Specification (Continued) IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 System Function System timer Standard PS/2 Keyboard Not in use ® Intel 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Not in use Not in use...

  • Page 46: System Io Address Map

    System IO Address Map I/O address (hex) 000 - 00F 000 - 3AF 010 - 01F 020 - 021 022 - 03F 040 - 043 044 - 05F 067 - 06F 070 - 071 072 - 07F 081 - 083 084 - 086 089 - 08B 08C - 08E...

  • Page 47: System I/O Address Specifications

    System I/O Address Specifications I/O address (hex) 310 - 317 3B0 - 3BB 3B0 - 3DF 3C0 - 3DF 3E0 - CF7 400 - 453 454 - 457 458 - 47F 4D0 - 4D1 500 - 57F D00 - FFF 1180 - 119F E000 - E0FF E000 - EFFF...

  • Page 48: System Utilities

    CHAPTER System Utilities...
  • Page 49 BIOS Setup Utility ... 40 Navigating the BIOS Utility ... 40 BIOS ... 41 Main ... 41 Advanced ... 43 Power ... 44 Security ... 45 Boot Options ... 50 Exit ... 51 BIOS Flash Utilities ... 52 DOS Flash Utility ... 53...

  • Page 50: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.

  • Page 51: Bios

    Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time Version 2.10.1207. © Copyright 2002-2011, Acer Inc.   Figure 2-1. BIOS Main BIOS Setup Utility P01-A0 XX/xx/2011 2.8GHz 4096MB Aspire Z3620 [Thu 04/21/2011] [06:24:59] Set the Date.
  • Page 52 Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Main Parameter Version Build Date EC Firmware Processor Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time Description BIOS version Creation date of BIOS System EC version CPU (central processing unit) type...

  • Page 53: Advanced

    Main Advanced Power Security Boot Options Exit  Miscellaneous  Advanced Chipset Configuration  Integrated Peripherals  PC Health Status Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-2. BIOS Advanced Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Advanced Parameter...

  • Page 54: Power

    Power on by Modem Ring Wake up by PS/2 KB/Mosue Wake up by USB KB/Mouse Restore on AC Power Loss Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-3. BIOS Power Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Power...

  • Page 55: Security

    Main Advanced Power Security Boot Options Exit Supervisor Password User Password Change Supervisor Password Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-4. BIOS Security Table 2-4 describes the parameters shown in Figure 2-4. Table 2-4. BIOS Security Parameter...

  • Page 56: Setting A Password

    NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive. A password must be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters.

  • Page 57: Removing A Password

    Retype password in the Confirm New Password field and press Enter. If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-6). If it is not, go to step 5. Figure 2-6. Setting a Password Confirmation Notice a.
  • Page 58 Type current password in Enter Current Password field and press Enter. Press Enter twice without Password ields. Computer will set Supervisor Password parameter to Clear. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password Perform the following: Use the ...
  • Page 59 If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-11). If it is not shown, go to step 7. Figure 2-11. Changing a Password: Invalid Password a. Press Enter to return to the BIOS Setup Utility Security menu. b.

  • Page 60: Boot Options

     Hard Disk Driver Priority  Optical Disk Driver Priority  Removeable Device Priority  Network Device Priority Quiet Boot Halt On Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-13. BIOS Boot Options BIOS Setup Utility [EFI Device] [Hard Disk] [CD&DVD]...

  • Page 61: Exit

    Save Changes Discard Change Load Default Settings Save as User Default Settings Load User Default Settings Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-14. BIOS Exit Table 2-4 describes the parameters shown in Figure 2-14. Table 2-14. BIOS Exit Parameter Save &...

  • Page 62: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.

  • Page 63: Dos Flash Utility

     Removeable Device Priority  Network Device Priority Quiet Boot Halt On Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-15. Change BIOS Boot priority Order Copy the BIOS file to USB HDD. Insert the USB HDD and reboot computer to DOS mode.

  • Page 64: Machine Maintenance Procedures

    CHAPTER Machine Maintenance Procedures...
  • Page 65 Introduction... 57 General Information ... 57 Recommended Equipment ... 57 Screw Table ... 58 Maintenance Flowchart ... 59 Getting Started ... 60 ODD Module Removal ... 61 ODD Module Installation ... 64 Rear Stand Removal ... 65 Rear Stand Installation ... 65 Rear IO Cover Removal ...
  • Page 66 Camera Module Removal ... 88 Camera Module Installation ... 90 VGA Module Removal ... 91 VGA Module Installation ... 91 Rear IO Module Removal ... 92 Rear IO Module Installation ... 93 CPU Removal ... 94 CPU Installation ... 95 DIMM Removal ...

  • Page 67: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 68: Screw Table

    Table 3-1 contains a complete list of the required screws and fasteners required when performing any maintenance on the computer. Table 3-1. Main Screw List Screw M2.0x4.0 M2.2xL4.0mm M3.0xL5.0mm M3.0xL6.0mm 6#32xL5.0mm 6#32xL7.5mm M4.0xL6.0mm M4.0xL12.0mm 4-40xL6.0mm &NUT#4-40xL5.0mm Quantity Acer Part Number...

  • Page 69: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Thermal Power Converter Module Supply Module Figure 3-1. Maintenance Flowchart HOLE COVER Rear IO...

  • Page 70: Getting Started

    Getting Started The flowchart in Figure 3-1 Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. (Figure 3-2-1/2) 2.

  • Page 71: Odd Module Removal

    ODD Module Removal 1. Locate rear cover (A) and ODD hole cover (B). (Figure 3-3) Figure 3-3. Rear Cover and Odd hole cover 2. Press ODD hole cover button. (Figure 3-4) Figure 3-4. ODD hole cover 3. Rotation ODD hole cover in an angle, and remove it. as shown in Figure 3-5. Figure 3-5.
  • Page 72 4. Remove screw (C) from rear cover Figure 3-6. Remove screw from rear cover 5. Push slim ODD bracket with tool that diameter less than 3.0mm. (Figure 3-7) Figure 3-7. Push ODD bracket 6. Slide and remove ODD module through ODD slot (D) on rear cover. 7.
  • Page 73 8. Slide ODD tray (E) from ODD module. (Figure 3-9) Figure 3-9. Remove ODD bezel 9. Unlock latch (F) to separate ODD bezel (G) from tray. 10. Remove ODD bezel. 11. Remove screws (H) from ODD slim bracket (I) and ODD module. (Figure 3-10) Figure 3-10.

  • Page 74: Odd Module Installation

    ODD Module Installation 1. Install ODD slim bracket (H) to ODD module. (Figure 3-10) 2. Install and secure screws (I) from ODD slim bracket to ODD module. 3. Install ODD bezel (G) to ODD tray (E). (Figure 3-9) 4. Install and secure latch (F) to tray. 5.

  • Page 75: Rear Stand Removal

    Rear Stand Removal 1. Rotation rear stand (A) until 90 degrees. (Figure 3-11) Figure 3-11. Rotation the stand until 90 2. Remove screws (B) from rear stand and rear cover. (Figure 3-12) Figure 3-12. Remove stand screws. 3. Remove rear stand. Rear Stand Installation 1.

  • Page 76: Rear Io Cover Removal

    Rear IO Cover Removal 1. Lift rear IO cover (A) from slot (B) to unlock and separate from rear cover. (Figure 3-13) Figure 3-13. Unlock rear IO cover 2. Rotation rear IO cover in an angle, as shown in Figure 3-14. 3.

  • Page 77: Rear Io Cover Installation

    Rear IO Cover Installation 1. Locate flanges (C) on rear IO cover. (Figure 3-15) Figure 3-15. Rear IO cover 2. Install rear IO cover flanges into slots (D) on rear cover. (Figure 3-16) Figure 3-15. Push rear IO cover 3. Install rear IO cover to rear cover. Press along edges until rear IO cover is locked and secured to rear cover.

  • Page 78: Rear Cover Removal

    Rear Cover Removal Prerequisite: ODD Module Removal Rear Stand Removal Rear IO Cover Removal 1. Remove screws (A) from rear cover(B) and front cover(C). (Figure 3-17) Figure 3-17. Remove rear cover screws. 2. Push rear cover from front cover that the distance is 5.0mm(B). (Figure 3-18) Figure 3-18.
  • Page 79 3. Lift rear cover from front cover. (Figure 3-19) Figure 3-19. Open rear cover 4. Remove rear cover.

  • Page 80: Rear Cover Installation

    Rear Cover Installation 1. Install rear cover to front cover. (Figure 3-18) 2. Pull rear cover to front cover until coincide. (Figure 3-20) Figure 3-20. Pull rear cover 3. Install and secure screws (A) to front cover. (Figure 3-17) 4. Install rear IO cover. 5.

  • Page 81: Vesa Bracket Removal

    VESA Bracket Removal Prerequisite: Rear Cover Removal 1. Remove screws (C) from VESA Bracket (A) and Main frame (B).(Figure 3-21) Figure 3-21. Remove VESA Bracket screws. 2. Slide and remove VESA Bracket. (Figure 3-22) Figure 3-22. Slide VESA Bracket.

  • Page 82: Vesa Bracket Installation

    VESA Bracket Installation 1. Install VESA bracket to main frame. (Figure 3-21) 2. Install and secure screws (C) from VESA bracket to main frame. 3. Install rear cover. Size Quantity Screw Type M4.0x6.0...

  • Page 83: Emi Top Bracket Removal

    EMI Top Bracket Removal Prerequisite: VESA Bracket Removal 1. Remove screws (C) from EMI top Bracket (A) and EMI side (B).(Figure 3-23) Figure 3-23. Remove EMI top Bracket screws. 2. Rotation EMI Top Bracket in an angle, as shown in Figure 3-24. Figure 3-24.

  • Page 84: Emi Top Bracket Installation

    EMI Top Bracket Installation 1. Locate flanges (D) on EMI Top Bracket. (Figure 3-25) Figure 3-25. EMI top Bracket. 2. Install EMI Top Bracket flanges into slots (E) on EMI side. (Figure 3-26) Figure 3-26. Install EMI Top Bracket 3. Install and secure screws (C) from EMI top Bracket to EMI side. (Figure 3-23) 4.

  • Page 85: Converter Module Removal

    Converter Module Removal Prerequisite: EMI Top Bracket Removal 1. Locate Converter module (A) on ODD bracket (B). (Figure 3-24) Figure 3-24. Locate Converter module. 2. Disconnect the following cable.  Converter to mainboard cable (D) from converter board connector (C). ...
  • Page 86 5. Disconnect Converter to LCD panel cable (K) from converter board (J ) connector (I) (Figure 3-26-1/2) Figure 3-26-1. For LG Panel Figure 3-26-2. For CHIMEI Panel 6. Remove converter board from ODD bracket.

  • Page 87: Converter Module Installation

    Converter Module Installation 1. Connect Converter to panel cable (K) to converter board (J) connector (I) (Figure 3-26-1/2) 2. Install converter board (J) to ODD bracket(B). (Figure 3-26-1/2) 3. Install EMI converter shield(H) to ODD bracket(B). (Figure 3-25) 4. Install and secure screws (G) to EMI converter shield (H) and ODD bracket (B). (Figure 3-25) 5.

  • Page 88: Hdd Module Removal

    HDD Module Removal Prerequisite: VESA Bracket Removal EMI Top Bracket Removal 1. Locate HDD module (A) and AC-IN bracket (M) on main frame (L). (Figure 3-27) Figure 3-27. Locate HDD module and AC-IN bracket. 2. Disconnect the following cables:  HDD and ODD power cable (G) from mainboard connector (D).

  • Page 89: Hdd Module Installation

    HDD Module Installation 1. Install HDD module into slots (O) on main frame. (Figure 3-29) Figure 3-29. Pull HDD module on main frame. 2. Install and secure screws (N) to HDD module and main frame. (Figure 3-28) 3. Install and secure screws (J) to ODD connector (K) and main frame. 4.

  • Page 90: Hdd Bracket Removal

    HDD Bracket Removal Prerequisite: HDD Module Removal 1. Disconnect HDD cable (C) from HDD module connector (D). (Figure 3-29) Front Figure 3-29. Remove HDD. 2. Remove screws (B) from HDD bracket (E). 3. Peel electricity conductive tape (A) from HDD module and HDD Bracket. 4.

  • Page 91: Power Supply Removal

    Power Supply Removal Prerequisite: HDD Module Removal 1. Locate AC-IN (A) and Power Supply (B) on main frame. (Figure 3-30) Figure 3-30. Remove AC-IN and Power Supply. 2. Remove screws (G) from AC-IN bracket (I)on main frame. 3. Remove AC-IN (A) from AC-IN bracket(I). 4.

  • Page 92: Power Supply Installation

    Power Supply Installation 1. Connect the power supply cable (E) to mainboard connector (F). (Figure 3-30) 2. Install power supply (B) to main frame. 3. Install and secure screws (H) to Power supply (B) on main frame. 4. Secure AC-IN cable (C) to guide (D). 5.

  • Page 93: Thermal Module Removal

    Thermal Module Removal Prerequisite: EMI TOP bracket Removal 1. Locate thermal module (A) on mainboard. (Figure 3-31) Figure 3-31. Remove thermal module 2. Loosen captive screws (B/1 - B/4) from mainboard. 3. Remove screws (C) from thermal module on main frame. 4.

  • Page 94: Thermal Module Installation

    Thermal Module Installation ＋IMPORTANT: Apply approved thermal grease and make sure all heat pads are in place before replacing module. The following thermal grease types are approved for use: 1. Remove all traces of thermal grease from CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent.

  • Page 95: Fan Module Removal

    Fan Module Removal Prerequisite: EMI Top Removal HDD Module Removal 1. Locate fan module (A) one main frame. (Figure 3-33) Figure 3-33. Remove fan module 2. Disconnect fan cable (B) from mainboard connector (C). 3. Remove cable (B) from guide (D) on EMI SIDE (E). 4.

  • Page 96: Wlan Module Removal

    WLAN Module Removal Prerequisite: EMI Top bracket Removal 1. Locate WLAN module (A) on mainboard. (Figure 3-34) Figure 3-34. Remove WLAN module 2. Disconnect WLAN main (C) and auxiliary (D) antenna cables from WLAN module. 3. Remove screw (E) from module. 4.

  • Page 97: Wlan Module Installation

    WLAN Module Installation 1. Connect WLAN module (A) into mainboard connector (B). (Figure 3-34) 2. Install and secure screw (E) to module. 3. Install antenna brackets (K, L) to front cover. (Figure 3-35) 4. Install AL-foil (G) to main frame. 5.

  • Page 98: Camera Module Removal

    Camera Module Removal Prerequisite: EMI Top bracket Removal 1. Remove screws (A) from front cover. (Figure 3-36) 2. Peel Acetate Cloth (C) from EMI side. 3. Remove camera cable (D) from guide (E) on EMI side. 4. Disconnect camera cable (D) from mainboard connector (F) 5.
  • Page 99 7. Remove screws (A) from camera hinge. (Figure 3-38) 8. Remove camera module (J) from camera hinge. Figure 3-38. Remove camera module. 9. Disconnect camera cable (D) from module connector (K). (Figure 3-39) Figure 3-39. Disconnect camera cable.

  • Page 100: Camera Module Installation

    Camera Module Installation 1. Connect camera module cable (D) to module connector (K). (Figure 3-39) 2. Install camera module (J) to camera hinge. (Figure 3-38) 3. Install and secure screw (A) to camera hinge. 4. Install camera module (H) to camera holder (I). (Figure 3-37) 5.

  • Page 101: Vga Module Removal

    VGA Module Removal Prerequisite: WLAN Module Removal Camera Module Removal 1. Disconnect VGA cable (B) from mainboard connector (D). (Figure 3-40) 2. Disconnect VGA cable (B) from VGA module connector (F). 3. Remove cable (B) from guide (C) on EMI SIDE. 4.

  • Page 102: Rear Io Module Removal

    Rear IO Module Removal Prerequisite: Converter Module Removal Fan Module Removal HDD Module Removal 1. Disconnect LPT&COM cable (B) from mainboard connector (D). (Figure 3-41) 2. Remove TV tuner cable (C) and LPT&COM cable (B) from guide (D) on EMI side. 3.

  • Page 103: Rear Io Module Installation

    Rear IO Module Installation 1. Install TV tuner to rear IO bracket (K). (Figure 3-42) 2. Install and secure NUT (I) to TV tuner. 3. Install LPT (G) and COM (H) connector from rear IO bracket (K). 4. Install and secure screws (J) to LPT (G) & COM (H). 5.

  • Page 104: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal 1. Locate CPU module (A) on mainboard. (Figure 3-44) 2. Release lever (B) from latch (C). Figure 3-44. Locate CPU module on mainboard. 3. Move lever until CPU holder (D) clears guide (E) and lifts open. (Figure 3-45) 4.

  • Page 105: Cpu Installation

    CPU Installation 1. Align CPU marker (F) with socket marker (G) and install CPU to socket. (Figure 3-45) 2. Install CPU holder (D) until covering CPU. 3. Move lever (B) until CPU holder is inserted to guide (E). 4. Install and secure lever to latch (C). (Figure 3-44) 5.

  • Page 106: Dimm Removal

    DIMM Removal Prerequisite: EMI Top bracket Removal 1. Open module clips (A) to unlock DIMM. (Figure 3-46) 2. Disconnect DIMM (B) from mainboard connector (D). 3. Disconnect DIMM (C) from mainboard connector (E). 4. Remove DIMM. Figure 3-46. DIMM DIMM Installation 1.

  • Page 107: Kts Battery Removal

    KTS Battery Removal Prerequisite: EMI Top bracket Removal 1. Disconnect KTS Battery cables (C) from mainboard connector (B). (Figure 3-47) 2. Remove KTS Battery (A) from mainboard. Figure 3-47. Remove KTS Battery IMPORTANT: Follow local regulations for battery disposal. KTS Battery Installation 1.

  • Page 108: Mainboard Removal

    Mainboard Removal Prerequisite: DIMM Removal WLAN Module Removal KTS Battery Removal CPU Removal 1. Disconnect the following cables: (Figure 3-48)  Speaker cable (A) from mainboard connector (a).  IR cable (B) from mainboard connector (b).  Power switch cable (C) from mainboard connector (c) ...

  • Page 109: Mainboard Installation

    Mainboard Installation NOTE: Make sure all cables are clear when installing mainboard. 1. Align and install mainboard (F) with guidepins (G) on main frame. (Figure 3-48) 2. Install and secure screws (E) to mainboard. 3. Connect the following cables:  Speaker cable (A) to mainboard connector (a).

  • Page 110: Main Frame Removal

    Main frame Removal Prerequisite: Mainboard Removal 1. Remove nineteen (19) screws (A) from main frame (B). (Figure 3-50) 2. Remove main frame (B) from guide (D) on front cover (C). 3. Remove main frame(B) from front cover (C). Figure 3-50. main frame. Main frame Installation 1.

  • Page 111: Lcd Panel Removal

    LCD Panel Removal Prerequisite: Mainframe Removal 1. Peel acetate cloth (B) from panel. (Figure 3-51-1/2) 2. Disconnect converter cable (E) from LCD panel connector (G). 3. Remove LCD panel (I) from front cover (H). Figure 3-51-1. For CHIMEI panel Figure 3-51-2. For LG panel...

  • Page 112: Lcd Panel Installation

    LCD Panel Installation 1. Align and install LCD panel (D) to front cover. (Figure 3-51-1/2) 2. Connect converter cable (A) to LCD panel connector (C). 3. Secure converter cable (A) to guide (B) on LCD panel (D). 4. Install main frame. NOTE: The text of FFC cable should be shown outwards for LG panel.(Figure 3-52) Figure 3-52.

  • Page 113: Speaker Module Removal

    Speaker Module Removal Prerequisite: Mainframe Removal 1. Locate left (A) and right (B) speakers on front cover. (Figure 3-52) 2. Remove screws (C) from speakers. 3. Remove speaker cable (D) from guides. 4. Remove Speaker Module from front cover. Figure 3-52. For CHIMEI panel Speaker Module Installation 1.

  • Page 114: Switch _Led& Ir Module Removal

    Switch _LED& IR Module Removal Prerequisite: Mainframe Removal 1. Locate Power Switch & IR& LED Module (A) on front cover. (Figure 3-53) 2. Remove screws (B) from speakers. 3. Remove Power Switch _LED(C)& IR (D) cables from guides. 4. Remove Power Switch _LED& IR Module from guide (E, F) on front cover . 5.

  • Page 115: Troubleshooting

    CHAPTER Troubleshooting...
  • Page 116 Introduction... 107 General Information ... 107 Common Problems ... 108 LCD Failure ... 109 Wireless Function Failure ... 112 Component Failure ... 113 Other Functions Failure ... 115 Intermittent Problems ... 121 Undetermined Problems ... 121 Post Codes ... 122...

  • Page 117: Introduction

    NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 118: Common Problems

    Common Problems NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Use the following procedure as a guide for computer problems. 1. Obtain the failing symptoms in as much detail as possible.

  • Page 119: Lcd Failure

    LCD Failure If the LCD Display fails, perform the following: LCD Failure Is the LVDS cable properly connected? Test the LVDS Cable Is the Inverter properly connected? Test the Inverter Cable Test the Inverter Test the LCD Module Change Mainboard Figure 4-2.
  • Page 120 2. Make sure the computer has power by checking for one of the following:  Fans start up  Status LEDs illuminate If no power, Refer to Power On Issues. 3. Drain stored power by removing the power cable and battery. Hold the power button for 10 seconds.
  • Page 121  If desktop display resolution is not normal, right-click on the desktop and select Personalize Display Settings.  Click and drag the Resolution slider to the desired resolution.  Click Apply and check the display. Readjust if necessary. 4. Roll back the video driver to the previous version if updated. 5.

  • Page 122: Wireless Function Failure

    Wireless Function Failure If the WLAN fails, perform the following: START Wireless function failure Check WLAN cable connection Check WLAN module Figure 4 - 3. Wireless Function Failure Reconnect cable correctly Replace WLAN module Replace Mainboard Close Close Close...

  • Page 123: Component Failure

    Component Failure If a component fails, use the flowchart to perform the following: Touch Screen Wireless LAN Failure Failure Component pass component on test bed Component fail Replace module Replace according to Mainboard procedure Figure 4-4. Component Failure Sound Problems Perform the following: 1.
  • Page 124 5. Make sure that all volume controls are set mid range:  Click the volume icon on the taskbar  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted. ...

  • Page 125: Other Functions Failure

    Other Functions Failure Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3.
  • Page 126 2. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that CD/DVD drive is set as the first boot device on the Boot menu. 3. Confirm all cables and jumpers on the HDD and ODD are set correctly. 4.
  • Page 127 8. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a device has an exclamation mark, uninstall and reinstall the driver. 9. If the exclamation marker is not removed from the item in the lists, remove any recently installed software and retrying the operation.
  • Page 128 Playback is Choppy If playback is choppy or jumps, perform the following: 1. Check that system resources are not running low:  Close some applications.  Reboot and try the operation again. 2. Check that the ODD controller transfer mode is set to DMA. ...
  • Page 129 If the ODD works properly with alternate discs, the original disc is probably defective and should be replaced. 3. Remove the power and remove the cover to inspect the connections to the ODD. Refer to Online Support Information.  Check for broken connectors on the drive, motherboard, and cables. ...
  • Page 130 10. Run the Event Viewer to check the events log for errors. For more information refer to Windows Help and Support. 11. Roll back the mouse driver to the previous version if updated recently. 12. Remove and reinstall the mouse driver. 13.

  • Page 131: Intermittent Problems

    1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices  Battery pack ...

  • Page 132: Post Codes

    7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU:  System board  LCD assembly Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions.
  • Page 133 CHAPTER Jumper and Connector Locaions...
  • Page 134 Mainboard ... 125 Clearing Password and BIOS Recovery ... 127 Clearing Password ... 127 BIOS Recovery by Crisis Disk ... 128...

  • Page 135: Mainboard

    Jumper and Connector Locations Mainboard Figure 5-1. Mainboard Top...
  • Page 136 Table 5-1. Mainboard Top Item Description Camera Connector LVDS COM/Parallel Connector CPU Fan Connector SATA Power Connector Logo Connector Converter Connector AC-DC Connector P/S 2 Keyboard Connector LAN Connector Speaker Connector Line-Out Connector USB 3.0 Connector PCIEx16 Connector Item Description TV Mini PCIE VGA Connector SATA Connector...

  • Page 137: Clearing Password And Bios Recovery

    Clearing Password and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the Aspire Z3620. Clearing Password NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).

  • Page 138: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
  • Page 139 2. Insert USB HDD into USB port. 3. Change name of desired BIOS ROM file to AMIBOOT.rom. 4. Copy AMIBOOT.rom file to USB HDD. 5. Press Power button. 6. After several minutes, BIOS Setup Utility screen will appear as shown in Figure 5-4. Figure 5-4.
  • Page 140 9. When BIOS Recovery is complete, press F10 to save and exit. 10. Press Del to return to BIOS setup menu. Update the latest BIOS version for this machine by the regular BIOS flashing process.
  • Page 141 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 142 Exploded Diagram ... 134 Main Assembly ... 134 FRU List ... 136 Screw List ... 137...
  • Page 143 Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 144: Exploded Diagram

    Exploded Diagram Main Assembly Figure 6-1. Main Assembly Exploded Diagram...
  • Page 145 Table 6-1. Main Assembly Exploded Diagram (Continued) Description Front Cover Assy Camera Hinge Assy Camera Holder Power switch &IR LED Holder Panel Frame Assy Tcm Bracket ODD Bracket Converter Bracket EMI Top Bracket Assy HDD Bracket Assy Rear IO Bracket VESA Bracket Side IO Cover ODD Bezel Assy...

  • Page 146: Fru List

    FRU List...

  • Page 147: Screw List

    Screw List...
  • Page 148 CHAPTER Test Compatible Components...
  • Page 149 Microsoft® Windows® 7 Environment Test ... 140...
  • Page 150 Microsoft® Windows® 7 Environment Test...
  • Page 151 CHAPTER Online Support Information...
  • Page 152 Introduction... 143...

  • Page 153: Online Support Information Introduction

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

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