PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
SUBJECT:
Measure to Prevent a Ghost Image Due to Remaining Toner on the Primary Charging Roller
GENERAL:
This Technical Publication describes a measure to prevent a ghost image due to remaining Toner on the
primary charging roller.
DETAILS:
<Symptom>
A) A ghost image wherein toner of different color is transferred to a band of a solid color image (called a
retransfer residue ghost) may occur.
The following sample image [A] shows that Magenta toner [a] is transferred to a solid yellow part or a
white background.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
imageRUNNER ADVANCE C2020/C2030
TP13 031.pdf
e-Support Filename:
01-28-13
Date:
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