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Xerox B310 Service Manual
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Xerox B310 Service Manual

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Version 2.0
January 2022
702P08672
®
Xerox
B310 Printer
Service Manual

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Summary of Contents for Xerox B310

  • Page 1 Version 2.0 January 2022 702P08672 ® Xerox B310 Printer Service Manual...
  • Page 2 Other company trademarks are also acknowledged. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only.

  • Page 3: Table Of Contents

    Precauciones Durante La Solución De Problemas.............. 35 Vorsichtsmaßnahmen Bei Der Fehlerbehebung ..............35 Precauzioni per gli interventi di riparazione ..............36 Troubleshooting Overview ...................... 38 Performing The Initial Troubleshooting Check ..............38 Using Safe Mode ......................38 Xerox B310 Printer ® Service Manual...
  • Page 4 232 Paper Jams ....................... 83 242 Paper Jams ....................... 85 User Attendance Messages ....................87 Non-Xerox Supply ......................87 Metered Supply Installed in Printer Configured For Sold ........... 87 User Attendance Messages ....................89 Unsupported or Unresponsive Toner Cartridge Service Check..........91 Unsupported or Unresponsive Imaging Unit Service Check..........
  • Page 5 Critical Information For Controller Board or Control Panel Replacement ......140 Restoring The Printer Configuration After Replacing The Controller Board ...... 141 Restoring Licenses and Configuration Settings ............... 141 Updating The Printer Firmware ..................142 Ribbon Cable Connectors ....................144 Removal Procedures ......................146 Xerox B310 Printer ® Service Manual...
  • Page 6 Controller Board Connectors....................187 8 Maintenance ........................191 Cleaning Printer Parts......................192 Cleaning The Printer ...................... 192 9 Parts Catalog ........................193 Legend ..........................194 Assembly 1: Covers ......................195 Assembly 2: Electronics ......................197 Xerox B310 Printer ® Service Manual...
  • Page 7 Printer Paper Path Sensors ..................... 223 Main Drive ........................224 Tray Drive ........................225 12 Part Number Index ......................227 13 Part Name Index....................... 229 14 Wiring Diagram (B310) ....................231 Wiring Diagram (B310)......................232 Xerox B310 Printer ® Service Manual...
  • Page 8 Table of Contents Xerox B310 Printer ® Service Manual...

  • Page 9: Notices, Conventions, And Safety Information

    Notices, Conventions, and Safety Information Xerox B310 Printer ® Service Manual...

  • Page 10: Laser Notice

    El conjunto de cabezal de impresión de la impresora no se puede reparar y contiene un láser con las siguientes especificaciones: Class: IIIb (3b) AlGaInP Nominal output power (milliwatts): 25 Wavelength (nanometers): 775–800 Xerox B310 Printer ® Service Manual...
  • Page 11 I durante le normali operazioni di stampa, manutenzione o assistenza. La stampante è dotata di un gruppo testina di stampa non riparabile che contiene un laser con le seguenti specifiche: Classe: IIIb (3b) AlGalnP Potenza di uscita nominale (milliwatt): 25 Lunghezza d'onda (nanometri): 775-800 Xerox B310 Printer ® Service Manual...

  • Page 12: Conventions

    C C o o n n v v e e n n c c i i o o n n e e s s Nota: Las notas señalan información que puede serle útil. Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto. Xerox B310 Printer ® Service Manual...
  • Page 13 Nota: Una nota identifica informazioni che potrebbero essere di aiuto. Avvertenza: Un messaggio di avvertenza segnala qualcosa che potrebbe danneggiare l'hardware o il software del prodotto. ATTENZIONE: Un messaggio di attenzione segnala una situazione potenzialmente pericolosa che potrebbe causare lesioni all'utente. Xerox B310 Printer ® Service Manual...
  • Page 14 Indica il pericolo di essere schiacciati. ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra parti in movimento. ATTENZIONE – PARTI MOBILI: Indica il rischio di lesioni da lacerazione o abrasione dovute a parti rotanti. Xerox B310 Printer ® Service Manual...

  • Page 15: Safety Information

    Only a Xerox Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Xerox surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 16 Utilisez uniquement un parasurtenseur correctement raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de parasurtenseurs non fabriqués par Xerox comporte un risque d'incendie et de dégâts matériels, et peut amoindrir les performances de l'imprimante. ATTENTION ! DOMMAGE POTENTIEL : Si votre imprimante pèse plus de 20kg (44lb),...
  • Page 17 Xerox debidamente conectado entre la impresora y el cable de alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a Xerox puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a posibles incendios.
  • Page 18 Xerox fornito con la stampante, correttamente collegato alla stampante e al cavo di alimentazione. L'utilizzo di protettori di sovratensione non Xerox può comportare il rischio di incendi, danni o scarse prestazioni della stampante. Xerox B310 Printer ®...
  • Page 19 Notices, Conventions, and Safety Information ATTENZIONE – PERICOLO DI LESIONI: Se la stampante pesa più di 20 kg (44 lb), potrebbe richiedere due o più persone per essere sollevata in modo sicuro. Xerox B310 Printer ® Service Manual...

  • Page 20: Health And Safety Incident Reporting

    (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
  • Page 21 Fund all field retrofits. 2. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division.
  • Page 22 Notices, Conventions, and Safety Information Xerox B310 Printer ® Service Manual...

  • Page 23: Change History

    Change History Xerox B310 Printer ® Service Manual...
  • Page 24 • Assembly 4: Paper Path • Assembly 5: 550–Sheet Optional Tray January, 2022 Added the following topics: • Non-Xerox Supply • Metered Supply Installed In Printer Configured For Sold • Changing The Service Plan (Non-PagePack) • Changing The Service Plan (PagePack) •...

  • Page 25: General Information

    General Information Xerox B310 Printer ® Service Manual...

  • Page 26: Printer Model Configurations

    General Information Printer Model Configurations The Xerox B310 printer is a small, monochrome, network-capable, laser printer. Configurations Model B310 Network-ready monochrome laser printer with 2-line LCD display, 42 ppm, wireless, 10/100 Ethernet, and internal duplex printing for small workgroups. Xerox B310 Printer ®...

  • Page 27: Locating The Printer Serial Number

    General Information Locating the Printer Serial Number Follow the below steps to locate the serial number of the printer. 1. Open the front door. 2. Locate the printer serial number behind the front door Xerox B310 Printer ® Service Manual...

  • Page 28: Supported Paper Sizes, Types, And Weights

    210x297mm (8.27x11.7in.) A5 Portrait (SEF) 148x210mm (5.83x8.27in.) A5 Landscape (LEF) 210x148mm (8.27x5.83in.) 105x148mm (4.13x5.83in.) JIS B5 182x257mm (7.17x10.1in.) Oficio (Mexico) 215.9x340.4mm (8.5x13.4in.) Hagaki 100x148mm (3.94x5.83in.) Statement 139.7x215.9mm (5.5x8.5in.) Executive 184.2x266.7mm (7.25x10.5in.) Xerox B310 Printer ® Service Manual...
  • Page 29 215.9x279.4mm (8.5x11in.) Legal 215.9x355.6mm (8.5x14in.) Folio 215.9x330.2mm (8.5x13in.) Universal 99x148mm to 215.9x359.92mm (3.9x5.83in. to 8.5x14.17in.) 73/4 Envelope 98.4x190.5mm (3.875x7.5in.) 9Envelope 98.4x225.4mm (3.875x8.9in.) 10Envelope 104.8x241.3mm (4.12x9.5in.) DLEnvelope 110x220mm (4.33x8.66in.) C5Envelope 162x229mm (6.38x9.01in.) B5Envelope 176x250mm (6.93x9.84in.) Xerox B310 Printer ® Service Manual...
  • Page 30 S S u u p p p p o o r r t t e e d d P P a a p p e e r r T T y y p p e e s s Standard 250- Optional 550- sheet sheet Two-sided Multipurpose Paper type tray tray printing feeder Plain paper Card stock Recycled Paper labels* Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Xerox B310 Printer ® Service Manual...
  • Page 31 S S u u p p p p o o r r t t e e d d P P a a p p e e r r W W e e i i g g h h t t s s Standard 250- Optional 550- sheet sheet Two-sided Multipurpose tray tray printing feeder Paper weight 60–120g/m 60–120g/m 60–217g/m 60–90g/m (16–32lb) (16–32lb) (16–58lb) (16–24lb) Xerox B310 Printer ® Service Manual...

  • Page 32: Tools Required For Service

    • #2 Phillips screwdriver, magnetic short-blade • Torx screwdriver (T20 head) • Needle-nose pliers • Diagonal side cutters • Spring hook • Feeler gauges • Analog or digital multimeter • 3-mm ball hex wrench • Toner vacuum • Flashlight Xerox B310 Printer ® Service Manual...

  • Page 33: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting Xerox B310 Printer ® Service Manual...

  • Page 34: Troubleshooting Precautions

    à tout périphérique externe avant de brancher ou débrancher des câbles ou circuits et assemblages électroniques. ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher. Xerox B310 Printer ® Service Manual...
  • Page 35 Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss. Xerox B310 Printer ® Service Manual...
  • Page 36 ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di toccarla. Xerox B310 Printer ® Service Manual...
  • Page 37 Per evitare il rischio di lesioni da lacerazione o abrasione, tenere le mani lontano da parti in movimento nelle aree contrassegnate con questa etichetta. Le lesioni dovute a parti in movimento possono verificarsi intorno a ingranaggi e altre parti rotanti. Xerox B310 Printer ® Service Manual...

  • Page 38: Troubleshooting Overview

    Enter Safe Mode from the Configuration menu, and then POR the printer. See Config Menu. Return the printer to standard operating mode to service the printer and return to full-function printing. Xerox B310 Printer ® Service Manual...

  • Page 39: Performing The Initial Troubleshooting Check

    Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Performing the initial troubleshooting check Xerox B310 Printer ® Service Manual...
  • Page 40 Does the problem remain? Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 41 The problem is solved. Replace the toner cartridge. Does the problem remain? Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Xerox toner cartridge. Xerox B310 Printer ® Service Manual...
  • Page 42 If the printer is using a third-party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported Xerox toner cartridge? Step 4 Go to step 5. The problem is solved. Insert a genuine and supported Xerox toner cartridge.
  • Page 43 Action Go to step 3. Go to step 2. Step 1 Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 44 HVPS is properly connected. Does the problem? Step 7 Contact the next level of support. The problem is solved. Replace the HVPS. See HVPS removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 45 Does the problem remain? Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 46 Reinstall or replace the transfer roller. See Transfer roller removal. Does the problem remain? Step 9 Go to step 10. The problem is solved. Replace the imaging unit. See Transfer roller removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 47 Action Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 48 Diagnostics and Troubleshooting Action Check if the printer is using a genuine and supported Xerox fuser. Is the printer using a genuine and supported Xerox fuser? Step 4 Go to step 5. The problem is solved. Insert a genuine and supported Xerox fuser.
  • Page 49 Step 1 Go to step 2. The problem is solved. 1 Check if the printer is using a non-Xerox toner cartridge. If the printer is using a third- party cartridge, then refer the users to their cartridge supplier. 2 Make sure that the toner cartridge is compatible with the imaging unit.
  • Page 50 Action Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 51 HVPS is properly connected. Does the problem remain? Step 7 Contact the next level of support. The problem is solved. Replace the HVPS. See HVPS removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 52 Perform a print test. Does the problem remain? Step 6 Go to step 8. Go to step 7. Check the guides in the MPF tray. Does the position of the guides match the paper loaded? Xerox B310 Printer ® Service Manual...
  • Page 53 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Performing the initial troubleshooting check Xerox B310 Printer ® Service Manual...
  • Page 54 Does the problem remain? Step 2 Go to step 4. Go to step 3. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 55 Is the toner cartridge empty or has reached its end of life? Step 4 Go to step 5. The problem is solved. Replace the toner cartridge. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 56 Step 5 Contact the next level of support. Go to step 6. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 57 If the printer is using a third-party cartridge, then refer the users to their cartridge supplier. Is the printer using a genuine and supported Xerox toner cartridge? Step 4 Go to step 5. The problem is solved. Insert a genuine and supported Xerox toner cartridge.
  • Page 58 Does the problem remain? Step 4 Go to step 6. Go to step 5. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 59 Does the problem remain? Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 60 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Performing the initial troubleshooting check Xerox B310 Printer ® Service Manual...
  • Page 61 Action Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 62 Does the problem remain? Step 3 Go to step 5. Go to step 4. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 63 T T o o n n e e r r R R u u b b s s O O f f f f C C h h e e c c k k Xerox B310 Printer ® Service Manual...
  • Page 64 Action Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 65 Action Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Xerox toner cartridge. If the printer is using a third-party cartridge, then refer the users to their cartridge supplier.
  • Page 66 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Performing the initial troubleshooting check Xerox B310 Printer ® Service Manual...
  • Page 67 52mm (2.05in.). Does the distance between the repeating defects match the measurement? Step 6 Go to step 7. The problem is solved. Replace the transfer roller. See Transfer roller removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 68 Does the distance between the repeating defects match any of the measurements? Step 8 Contact the next level of support. The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 69 (input). 200.24 Paper fed from tray 2 cleared the Sensor (input): Paper cleared sensor (input) earlier than too early jam service check expected. Xerox B310 Printer ® Service Manual...
  • Page 70 1 Make sure that the pick roller and separator roller are free from contamination. 2 Clean the pick roller and separator roller. Does the problem remain? Step 7 Go to step 9. Go to step 8. Xerox B310 Printer ® Service Manual...
  • Page 71 Preferences or Print dialog. Does the paper size match the settings that you want? Step 2 Go to step 3. The problem is solved. Change the paper size or adjust the size setting in the tray. Xerox B310 Printer ® Service Manual...
  • Page 72 2 Make sure that the JMTR1 sensor cable is properly connected to the controller board. Does the problem remain? Step 8 Contact the next level of support. The problem is solved. Perform a print test. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 73 Go to step 6. The problem is solved. Replace the crumpled, damaged, or deformed paper. Does the problem remain? Step 6 Go to step 8. Go to step 7. 1 Enter theDiagnostics menu, and then navigate to: Xerox B310 Printer ® Service Manual...
  • Page 74 Does the paper size match the settings that you want? Step 2 Go to step 3. The problem is solved. Change the paper size or adjust the size setting in the tray. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 75 The problem is solved. 1 Replace the pick roller. 2 Replace the separator roller. Does the problem remain? Step 11 Go to step 13. Go to step 12. 1 Enter the Diagnostics menu, and then navigate to: Xerox B310 Printer ® Service Manual...
  • Page 76 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests 2 Find the sensor (input). 3 Make sure that the sensor actuator freely moves and is not stuck. Xerox B310 Printer ® Service Manual...
  • Page 77 Paper remains detected at the Sensor (fuser exit): Static jam sensor (fuser exit) after the printer service check is turned on. 202.93 The sensor (fuser exit) detected a jam during or after a flush action. Xerox B310 Printer ® Service Manual...
  • Page 78 Printer diagnostics & adjustments > Sensor tests 2 Find the sensor (fuser exit). 3 Make sure that the sensor actuator freely moves and is not stuck. Does the sensor status change while toggling the sensor? Xerox B310 Printer ® Service Manual...
  • Page 79 Go to step 10. The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Step 10 Go to step 11. The problem is solved. Perform a print job. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 80 Are there jammed paper or paper fragments? Step 3 Contact the next level of support. The problem is solved. Remove the jammed paper or paper fragments. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 81 The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Step 6 Go to step 8. Go to step 7. Check the redrive for damage. Is the redrive free of damage? Xerox B310 Printer ® Service Manual...
  • Page 82 2 Make sure that the JEXIT1 sensor cable is properly connected to the controller board. Does the problem remain? Step 4 Contact the next level of support. The problem is solved. Perform a print test. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 83 (input) during a duplex print job. 232.95 Paper fed from an unknown tray never cleared the sensor (input) during a duplex print job. Xerox B310 Printer ® Service Manual...
  • Page 84 The problem is solved. Reseat the duplex guide, and then make sure that it is properly closed. Does the problem remain? Step 8 Go to step 10. Go to step 9. Check the duplex guide for damage. Xerox B310 Printer ® Service Manual...
  • Page 85 242.26 Paper fed from tray 2 was picked Optional tray pick drive failure but it never reached the sensor service check (input). 242.80 Paper jam caused by the motor (tray 2) not turning on. Xerox B310 Printer ® Service Manual...
  • Page 86 Paper jam caused by the motor (tray 2) running too slow. 242.85 Paper jam caused by the motor (tray 2) running too fast. 242.86 Paper jam caused by the motor (tray 2) running too long. Xerox B310 Printer ® Service Manual...
  • Page 87 The printer has detected a non-Xerox supply or part installed in the printer. The Xerox printer is designed to function best with genuine Xerox supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 88 Xerox Corporate Licensing Systems (XDSS), 1–800– 890–3260. • Xerox Business Solutions (XBS): All requests for service plan conversions must be approved by the XBS VP of Service. Request your field service manager to contact your XBS company VP of Service for direction.
  • Page 89 C C h h a a n n g g i i n n g g T T h h e e S S e e r r v v i i c c e e P P l l a a n n ( ( P P a a g g e e P P a a c c k k ) ) Contact the relevant OpCo to obtain an activation code. Provide the Sequence Number and Device Serial Number. • EMEA (XE): Email office.europe.page.pack.pin@xerox.com • EMEA (DMO-E): Follow your local process. • LATAM (Latin America): Follow your local process.
  • Page 90 Sold. printer configured for sold 32.60 The imaging unit is unsupported. Unsupported or unresponsive imaging unit service check 33.40 A non-Xerox black toner cartridge Unsupported or unresponsive was detected. toner cartridge service check 33.60 41.60 The imaging unit and toner...
  • Page 91 Go to step 3. Go to step 2. Check whether the toner cartridge installed is genuine. Is the cartridge a genuine and supported Xerox unit? Step 2 Go to step 3. The problem is solved. Install a genuine and supported Xerox toner cartridge.
  • Page 92 Go to step 2. Check whether the imaging unit installed is genuine and supported by the printer model. Is the imaging unit a genuine and supported Xerox unit? Step 2 Go to step 3. The problem is solved. Install a genuine and supported Xerox imaging unit.
  • Page 93 Go to step 2. Check whether the supplies installed are genuine and supported by the printer model. Are the supplies genuine and supported Xerox units? Step 2 Go to step 3. The problem is solved. Install genuine and supported Xerox units.
  • Page 94 Does the problem remain? Step 5 Contact the next level of support. The problem is solved. Replace the affected part with a new one. • Fuser • Pick roller • Transfer roller Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 95 Paper reached the sensor but the mirror motor was not locked. 111.38 Paper reached the sensor (input) but the printhead startup was not complete. 111.40 The wrong printhead is installed. 111.91 Printhead error (bad facet time reading). Xerox B310 Printer ® Service Manual...
  • Page 96 Fuser service check. temperature. 121.02 Fuser went over the required temperature during EWC/line voltage detection. 121.04 During an attempt to heat up, the fuser relay was open and the micro-controller was not reporting an error. Xerox B310 Printer ® Service Manual...
  • Page 97 121.34 Fuser did not reach the required temperature during steady state control. 121.50 Fuser went over the required temperature during global over- temp check. 121.52 Main thermistor temperature is out of range. Xerox B310 Printer ® Service Manual...
  • Page 98 Go to step 5. Check whether the fuser installed is genuine and supported by the printer model. Is the fuser a genuine and supported Xerox unit? Step 3 Go to step 4. Go to step 5. Check if the fuser type is compatible with the printer model.
  • Page 99 The LVPS power dropped but the printer was not in sleep mode. 126.06 LVPS 25 V line error was detected. 126.07 LVPS 5 V rail was down during power-on. 126.10 No line frequency was detected. Xerox B310 Printer ® Service Manual...
  • Page 100 Make sure that the voltage output of the electrical outlet matches the voltage rating of the LVPS. Does the problem remain? Step 5 Go to step 6. The problem is solved. Perform a POR. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 101 Does the photoconductor drum rotate? Step 2 Go to step 3. The problem is solved. Replace the imaging unit. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 102 162.83 The motor (tray 2 pick) stalled. 162.84 The motor (tray 2 pick) ran too slow. 162.85 The motor (tray 2 pick) ran too fast. 162.86 The motor (tray 2 pick) ran too long. Xerox B310 Printer ® Service Manual...
  • Page 103 3 Check the lift plate gears for damage. Is the tray insert functional and free of damage? Step 6 Contact the next level of support. The problem is solved. Replace the tray insert. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 104 611.34 A mirror motor lock error was detected. 611.35 Mirror motor never got first lock. 611.36 Mirror motor lock never stabilized. 611.37 Paper reached the sensor (input) but the mirror motor was not locked. Xerox B310 Printer ® Service Manual...
  • Page 105 1 Allow fuser to cool for three minutes. 2 Resend the print job. Does the problem remain? Step 2 Contact the next level of support. The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 106 C C . . C C o o l l l l e e c c t t i i n n g g T T h h e e S S e e t t t t i i n n g g s s F F r r o o m m T T h h e e M M e e n n u u S S e e t t t t i i n n g g s s P P a a g g e e Note: The Menu Settings Page is different for each printer. For more information, see the printer User’s Guide. Your next level of support will tell you which page they want to see. Xerox B310 Printer ® Service Manual...
  • Page 107 Go to step 12. Go to step 5. • Turn off the printer. • At the rear of the printer, disconnect the network cable, USB cable, and the fax line. • Turn on the printer. Xerox B310 Printer ® Service Manual...
  • Page 108 Is the firmware version older, and does the customer agree to update the firmware? Step 11 Go to step 12. The problem is solved. Update the firmware to the latest version. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 109 • Memory options • Fax card • Modem • Wireless and network option cards Is any of the components installed? Step 18 Go to step 21. Go to step 19. • Turn off the printer. Xerox B310 Printer ® Service Manual...
  • Page 110 An engine error occurred. Resend the print job. If the problem remains, then contact the 912.02 An engine error occurred. next level of support. 912.04 An engine error occurred. 912.05 An engine error occurred. Xerox B310 Printer ® Service Manual...
  • Page 111 912.40 An engine error occurred. next level of support. 912.42 An engine error occurred. 912.43 An engine error occurred. 912.44 An engine error occurred. 912.45 An engine error occurred. Xerox B310 Printer ® Service Manual...
  • Page 112 An engine error occurred. 912.72 An engine error occurred. 912.73 An engine error occurred. 912.74 An engine error occurred. 912.75 An engine error occurred. 912.77 An engine error occurred. 912.86 An engine error occurred. Xerox B310 Printer ® Service Manual...
  • Page 113 Go to step 5. Contact the next level of support. Enter the Diagnostics menu, and then select Input tray quick print. Perform a print test on the optional tray. Does the error occur in the optional tray? Xerox B310 Printer ® Service Manual...
  • Page 114 .xx points to the setting that does not match. 953.99 NVRAM chip failure with mirror part. 980.yy An option communication error Optional tray communication occurred. error service check 981.yy An invalid paper port protocol error occurred. Xerox B310 Printer ® Service Manual...
  • Page 115 Check if the control panel was recently replaced. Was the control panel recently replaced? Step 2 Go to step 3. The problem is solved. Replace the current control panel with the original control panel. See Top Cover Removal. Xerox B310 Printer ® Service Manual...
  • Page 116 Contact the next level of support. The problem is solved. Replace the original controller board with a new controller board. Make sure that the new controller board is not previously installed from another printer. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 117 Go to step 7. Go to step 6. 1 Make sure that the sensor cable is properly connected to the controller board. 2 Check the sensor cable for damage. Is the sensor cable free of damage? Xerox B310 Printer ® Service Manual...
  • Page 118 Does the problem remain? Step 3 Contact the next level of support. The problem is solved. Check the sensor (bin full) for damage, and replace if necessary. Does the problem remain? Xerox B310 Printer ® Service Manual...
  • Page 119 Service Menus Xerox B310 Printer ® Service Manual...
  • Page 120 • Decrease the numeric value of a setting. Power button Turn on or turn off the printer. To turn off the printer, press and hold the power button for five seconds. Xerox B310 Printer ® Service Manual...
  • Page 121 Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode. Xerox B310 Printer ® Service Manual...
  • Page 122 D D i i s s p p l l a a y y L L o o g g This setting shows a history of printer events. Enter the Diagnostics menu, and then navigate to: Event Log > Display Log For non-touch-screen printer models, press to navigate through the settings. Xerox B310 Printer ® Service Manual...
  • Page 123 O O u u t t p p u u t t B B i i n n Q Q u u i i c c k k F F e e e e d d This setting lets you feed a single or continuous page from the standard bin. Xerox B310 Printer ® Service Manual...
  • Page 124 2. View the processor ID. S S e e r r i i a a l l N N u u m m b b e e r r This setting shows the printer serial number. Xerox B310 Printer ® Service Manual...
  • Page 125 This setting allows you to adjust the EP setup of the printer. For non-touch-screen printer models, press to navigate through the settings. 1. Enter the Diagnostics menu, and then navigate to: Printer Setup > EP setup 2. Select a setting. Xerox B310 Printer ® Service Manual...
  • Page 126 • If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be required. Check the boards and cables for possible issues. • To stop a running motor in non-touch-screen printer models , press Xerox B310 Printer ® Service Manual...
  • Page 127 This setting allows the user to load custom paper sizes into a paper source. For non-touch-screen printer models, press to navigate through the settings. 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Universal Override 2. Select a setting to adjust. Xerox B310 Printer ® Service Manual...
  • Page 128 Set the paper source that the user fills when a prompt to load paper appears. Paper Prompts Auto* Manual Paper Tray Configuration Set the paper source that the user fills when a prompt to load envelope appears. Envelope Prompts Auto* Manual Envelope Xerox B310 Printer ® Service Manual...
  • Page 129 Erase user-defined strings for the Default or Alternate custom messages. Clear Custom Status Clear all remotely-installed messages Erase messages that were remotely installed. An asterisk (*) next to a value indicates the factory default setting. Xerox B310 Printer ® Service Manual...
  • Page 130 • MTU • Meditech Mode • RAW LPR Mode • Garp Interval Wireless Settings • Wireless Performance Enhancement • Unset Wireless Region Ping Test • Ping Address • Attempts • Packet Size • Ping Xerox B310 Printer ® Service Manual...
  • Page 131 Service Menus Top-level menu Intermediate menu Other Actions • ifconfig • IPtables [Firewall Dump] • IP6tables [Firewall Dump] • IPsec Dump Enable DHCPCD Debugging Enable wpa-supplicant Debugging Enable Ethernet Gigabit Xerox B310 Printer ® Service Manual...
  • Page 132 3. Connect the power cord to the electrical outlet. When the display shows the following icon, close tray 1. 4. From the menu that appears on the display, press the arrow buttons to navigate the menu, and then select ENGINE_FLASH. Xerox B310 Printer ® Service Manual...
  • Page 133 F F o o r r 2 2 . . 4 4 - - , , 4 4 . . 3 3 - - , , 7 7 - - , , a a n n d d 1 1 0 0 - - i i n n c c h h D D i i s s p p l l a a y y s s 1. Turn off the printer. 2. Press and hold the 2, 7, and 8 buttons. 3. Turn on the printer. Xerox B310 Printer ® Service Manual...
  • Page 134 5. When the display shows the following icon, close tray 1. Note: If tray 1 is not closed, then the printer will boot normally. 6. A screen with red selection items appears. Touch -> to navigate to Recovery mode. 7. Touch Boot or RECOVERY. Xerox B310 Printer ® Service Manual...
  • Page 135 Parts Removal Xerox B310 Printer ® Service Manual...
  • Page 136 1. From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory > Yes 2. Select either Start initial setup or Leave printer offline. Xerox B310 Printer ® Service Manual...
  • Page 137 Pour éviter tout risque de blessure par pincement, agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots. Xerox B310 Printer ® Service Manual...
  • Page 138 Um das Risiko einer Quetschung zu vermeiden, gehen Sie in Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern und Abdeckungen. Xerox B310 Printer ® Service Manual...
  • Page 139 • Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not working on it. • Be careful while working with the parts when cold-weather heating is used. Low humidity increases static electricity. Xerox B310 Printer ® Service Manual...
  • Page 140 If the control panel display has failed, the printers’ startup cycle is complete after the driver motor and fans shut down and the machine is quiet. d. Power on the printer and allow the printer to go through a complete startup cycle and the display changes to READY. Xerox B310 Printer ® Service Manual...
  • Page 141 R R e e s s t t o o r r i i n n g g L L i i c c e e n n s s e e s s a a n n d d C C o o n n f f i i g g u u r r a a t t i i o o n n S S e e t t t t i i n n g g s s To load the zip files that you received from Hardware Support, do the following: 1. Open a web browser, and then type the printer IP address. Xerox B310 Printer ® Service Manual...
  • Page 142 U U p p d d a a t t i i n n g g T T h h e e P P r r i i n n t t e e r r F F i i r r m m w w a a r r e e Warning: Before updating the printer firmware, ask the next level of support for the correct code. Using an incorrect code level may damage the printer. Xerox B310 Printer ® Service Manual...
  • Page 143 Note: Make sure that the cable is connected to the rear USB port. Using USB Flash Utility 1. Go to support.lexmark.com, and then download USB Flash Utility. 2. Extract, and then run the utility. Xerox B310 Printer ® Service Manual...
  • Page 144 L L o o w w I I n n s s e e r r t t i i o o n n F F o o r r c c e e ( ( L L I I F F ) ) C C o o n n n n e e c c t t o o r r Warning: When installing a cable into an LIF connector, avoid bending the edges of the cables and damaging the contacts on the cables. Xerox B310 Printer ® Service Manual...
  • Page 145 1. Make sure that the contacts of the controller board and connectors are on the same side. 2. Insert the cable. Note: Make sure that the cable is installed straight into the connector to avoid intermittent failures. Xerox B310 Printer ® Service Manual...
  • Page 146 • When installing a part held with several screws, start all screws before the final tightening. • For printers that have an electronic power switch, make sure to unplug the power cord after powering off. Xerox B310 Printer ® Service Manual...
  • Page 147 L L e e f f t t C C o o v v e e r r R R e e m m o o v v a a l l 1. Remove the screw at the front, and then remove the screw at the rear of the cover. 2. Open the front door, and then release the left front door link. Xerox B310 Printer ® Service Manual...
  • Page 148 Left cover removal. 2. Place the printer on its right side. Warning: If the printer is not placed on its right side, then the gears fall out of place when the gear plates are removed. Xerox B310 Printer ® Service Manual...
  • Page 149 3. Remove the 12 screws, remove the gear covers, and then remove the gears. Installation notes: • Pay attention to the position of the gears. • Most gears have a molded letter for identification. Xerox B310 Printer ® Service Manual...
  • Page 150 • Some locations have multiple gears stacked on top of each other. 4. Remove the left front door link. See Left front door link removal 5. Remove the two screws (A), and then remove the coupling (B). Xerox B310 Printer ® Service Manual...
  • Page 151 6. Place the printer on its left side, remove the screw (C), and then remove the duplex swing arm assembly (D). Installation notes: a. Make sure that the gears assembly is properly installed in the housing. Xerox B310 Printer ® Service Manual...
  • Page 152 P P i i c c k k R R o o l l l l e e r r C C l l u u t t c c h h R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the six screws, and then remove the gear cover. Xerox B310 Printer ® Service Manual...
  • Page 153 L L e e f f t t F F r r o o n n t t D D o o o o r r L L i i n n k k R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. Xerox B310 Printer ® Service Manual...
  • Page 154 2. Remove the six screws, and then remove the gear cover. 3. Remove the gear. 4. Release the left front door link (A) from the retainer (B), and then remove the left front door link. Xerox B310 Printer ® Service Manual...
  • Page 155 R R i i g g h h t t C C o o v v e e r r R R e e m m o o v v a a l l 1. Remove the screw at the front, and then remove the screw at the rear of the cover. 2. Open the front door, and then place the printer on its left side. Xerox B310 Printer ® Service Manual...
  • Page 156 Parts Removal 3. Release the three latches at the bottom (A). Xerox B310 Printer ® Service Manual...
  • Page 157 C C o o n n t t r r o o l l l l e e r r B B o o a a r r d d R R e e m m o o v v a a l l Note: For a video demonstration, see Controller board removal. 1. Remove the right cover. See Right cover removal. Xerox B310 Printer ® Service Manual...
  • Page 158 L L V V P P S S R R e e m m o o v v a a l l Note: For a video demonstration, see LVPS removal. 1. Remove the right cover. See Right cover removal. Xerox B310 Printer ® Service Manual...
  • Page 159 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the rear door. See Rear door removal. 4. Place the printer on its left side. Xerox B310 Printer ® Service Manual...
  • Page 160 Parts Removal 5. Remove the three screws (A), release the HVPS, and then disconnect the cable (B). Xerox B310 Printer ® Service Manual...
  • Page 161 R R i i g g h h t t F F r r o o n n t t D D o o o o r r L L i i n n k k R R e e m m o o v v a a l l 1. Remove the right cover. See Right cover removal. Xerox B310 Printer ® Service Manual...
  • Page 162 For a video demonstration, see MPF Solenoid Cable Removal. 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the top cover. See Top Cover Removal. Xerox B310 Printer ® Service Manual...
  • Page 163 For a video demonstration, see Main Fan Removal. 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the top cover. See Top Cover Removal. Xerox B310 Printer ® Service Manual...
  • Page 164 Parts Removal 4. Disconnect the cable, and then remove the screw to remove the fan. Xerox B310 Printer ® Service Manual...
  • Page 165 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the top cover. See Top Cover Removal. 4. Remove the control panel. See Control Panel Removal. Xerox B310 Printer ® Service Manual...
  • Page 166 U U p p p p e e r r F F r r o o n n t t C C o o v v e e r r R R e e m m o o v v a a l l Note: For a video demonstration, see Upper front cover removal. 1. Open the front door. 2. Release the two latches. Xerox B310 Printer ® Service Manual...
  • Page 167 1. Remove the right cover. See Right cover removal. 2. Remove the right front door link. See Right front door link removal 3. Release the left front door link, and then remove the front door. Xerox B310 Printer ® Service Manual...
  • Page 168 M M P P F F P P i i c c k k R R o o l l l l e e r r R R e e m m o o v v a a l l 1. Open the front door. Xerox B310 Printer ® Service Manual...
  • Page 169 P P i i c c k k S S e e p p a a r r a a t t o o r r R R o o l l l l e e r r R R e e m m o o v v a a l l 1. Remove the tray insert. Xerox B310 Printer ® Service Manual...
  • Page 170 Parts Removal 2. Remove the pick separator roller. Xerox B310 Printer ® Service Manual...
  • Page 171 R R e e a a r r D D o o o o r r R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. Xerox B310 Printer ® Service Manual...
  • Page 172 F F u u s s e e r r R R e e m m o o v v a a l l Note: For a video demonstration, see Fuser removal. Xerox B310 Printer ® Service Manual...
  • Page 173 Parts Removal 1. Remove the right cover. See Right cover removal. 2. Disconnect the three cables. 3. Open the rear door, remove the four screws, and then remove the fuser. Xerox B310 Printer ® Service Manual...
  • Page 174 T T o o p p C C o o v v e e r r R R e e m m o o v v a a l l Note: For a video demonstration, see Top Cover Removal. 1. Remove the right cover. See Right cover removal. 2. Disconnect the cable. 3. Open the front door. 4. Open the rear door. Xerox B310 Printer ® Service Manual...
  • Page 175 2. Remove the left cover. See Left cover removal. 3. Disconnect the control panel cables. See Control Panel Removal. Note: Do not remove the control panel from the top cover. 4. Remove the top cover. See Top Cover Removal. Xerox B310 Printer ® Service Manual...
  • Page 176 Parts Removal 5. Disconnect the two cables. Xerox B310 Printer ® Service Manual...
  • Page 177 1. Remove the right cover. See Right cover removal. 2. Remove the left cover. See Left cover removal. 3. Disconnect the control panel cables. See Control Panel Removal. Note: Do not remove the control panel from the top cover. Xerox B310 Printer ® Service Manual...
  • Page 178 B B i i n n F F u u l l l l S S e e n n s s o o r r A A c c t t u u a a t t o o r r R R e e m m o o v v a a l l 1. Remove the top cover. See Top Cover Removal. Xerox B310 Printer ® Service Manual...
  • Page 179 2. Firmly pull the bin full actuator to the left until it is disengaged from the printer frame. 3. Remove the actuator. Installation notes: a. Make sure that the actuator is properly positioned as shown. Xerox B310 Printer ® Service Manual...
  • Page 180 Parts Removal b. Carefully rotate the actuator upward until it is engaged to the printer frame. c. Make sure that the actuator is properly installed and freely rotates without binding. Xerox B310 Printer ® Service Manual...
  • Page 181 D D u u p p l l e e x x G G u u i i d d e e R R e e m m o o v v a a l l 1. Place the printer on its left side. Xerox B310 Printer ® Service Manual...
  • Page 182 Parts Removal 2. Remove the duplex guide. Note: Installation note:Make sure that the duplex guide is properly inserted into the locating features inside the printer. Xerox B310 Printer ® Service Manual...
  • Page 183 Parts Removal Xerox B310 Printer ® Service Manual...
  • Page 184 Parts Removal Xerox B310 Printer ® Service Manual...
  • Page 185 Component Locations Xerox B310 Printer ® Service Manual...
  • Page 186 Component Locations Printer Configuration Control panel Multipurpose feeder Standard 250-sheet tray Optional 550-sheet tray Standard bin Xerox B310 Printer ® Service Manual...
  • Page 187 VDO_K1+ VDO_K1- VDO_LPOW_K VDO_LADJ_K1 VDO_BOOST_K +3.3 V_PHRAIL_SW VDO_LEN_K- +3.3 V_PHRAIL_SW VDO_K0+ VDO_K0- VDO_LADJ_K0 JMIR1 Motor (printhead mirror) +25 V_SW MM_START MM_LOCK MM_REFCLK JUICC2L 2-line control panel LCD LED_DRIVE +5 V_CONT MIR_TXD MIR_CS- POWER_BUTTON MIR_RXD Xerox B310 Printer ® Service Manual...
  • Page 188 +3.3 V_PHRAIL switch +3.3 V JMPSNS1 Sensor (MPF paper SNS_MPS present) PWR_MPF JPAPER1 Sensor (tray near empty) OUTPUT ANODE JHVPS1 HVPS +25 V_SW DEV_PWM ADC_HV_SERVO XFER_EN TX_PWM CHG_PWM JMTR1 Motor (main drive) +25 V_SW Xerox B310 Printer ® Service Manual...
  • Page 189 +25 V_SW CLUTCH_SINK Sensor (input) SNS_INPUT PWR_INPUT JTRAY1 Tray present switch PWR_TRAY TRAY_DETECT JOPT1 Paper handling option +25 V_SW TXD_OPT TRAY_PULLED_N RXD_OPT 5 V_OPT JLVPS1 LVPS RELAY_ON HEAT_ON ZERO_CROSS +25 V_SW_ON +25 V_CONT_RAIL +25 V_SW_RAIL Xerox B310 Printer ® Service Manual...
  • Page 190 Connector Connects to Pin number JEXIT1 Sensor (fuser exit) SNS_EXIT PWR_EXIT JFUSER1 Fuser thermistor THERM_FUSER AC_RELAY_ON_TCO AC_RELAY_ON JFAN1 +25 V_SW FAN_SINK JBIN1 Sensor (bin full) SNS_BF PWR_BF JSOL1 MPF pick solenoid +25 V_SW SOL_SINK Xerox B310 Printer ® Service Manual...
  • Page 191 Maintenance Xerox B310 Printer ® Service Manual...
  • Page 192 • Do not use household cleaners or detergents, as they may damage the finish of the printer. • Make sure that all areas of the printer are dry after cleaning. 5. Connect the power cord to the electrical outlet, and then turn on the printer. Xerox B310 Printer ® Service Manual...
  • Page 193 Parts Catalog Xerox B310 Printer ® Service Manual...
  • Page 194 • NS (not shown) in the Asm-index column indicates that the part is procurable but is not pictured in the illustration. • PP (parts packet) in the Description column indicates that the part is contained in a parts packet. Xerox B310 Printer ® Service Manual...
  • Page 195 Parts Catalog Assembly 1: Covers Removal Description procedure Asm-index Units/mach Units/FRU 002N03427 Rear door Rear door removal 002N03399 Right cover Right cover removal 002N03424 Front door with Front door MPF pick roller removal Xerox B310 Printer ® Service Manual...
  • Page 196 Upper front Upper Front cover with Cover Removal decals 002N03428 Left front door Left front door link link removal 002N03400 Left cover Left cover removal 002N03411 Top cover with Top Cover control panel Removal Xerox B310 Printer ® Service Manual...
  • Page 197 Controller board removal 112N00265 LVPS 110V LVPS removal 112N00266 LVPS 220V LVPS removal 112N00269 HVPS HVPS removal 127N07968 Main fan Main Fan Removal 022N02903 Transfer roller, Transfer roller bearing, and removal spring 130N01897 Sensor (input) Xerox B310 Printer ® Service Manual...
  • Page 198 Parts Catalog Assembly 3: Gears Removal Description procedure Asm-index Units/mach Units/FRU 005N01213 Pick roller clutch Pick Roller Clutch Removal 007N01855 Main drive Main drive gears kit gears removal Xerox B310 Printer ® Service Manual...
  • Page 199 Assembly 4: Paper Path Removal Description procedure Asm-index Units/mach Units/FRU 022N02902 Pick separator Pick Separator roller Roller Removal 050N00717 250-sheet tray – 126N00458 Fuser, 110 V Fuser removal 126N00459 Fuser, 220 V Fuser removal Xerox B310 Printer ® Service Manual...
  • Page 200 Parts Catalog Removal Description procedure Asm-index Units/mach Units/FRU 032N00557 Duplex guide Duplex guide removal 007N01857 Redrive 120N00574 Bin full sensor actuator Xerox B310 Printer ® Service Manual...
  • Page 201 Parts Catalog Assembly 5: 550-sheet Optional Tray Removal Description procedure Asm-index Units/mach Units/FRU Optional 550- – sheet tray 022N02904 550-sheet tray – pick roller 050N00722 550-sheet tray – insert Xerox B310 Printer ® Service Manual...
  • Page 202 Parts Catalog Xerox B310 Printer ® Service Manual...
  • Page 203 Printer Specifications Xerox B310 Printer ® Service Manual...
  • Page 204 60 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy. Xerox B310 Printer ® Service Manual...
  • Page 205 Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. Xerox B310 Printer ® Service Manual...
  • Page 206 Clean, dry, and free of dust – Away from stray staples and paper clips – Away from the direct airflow of air conditioners, heaters, or ventilators – Free from direct sunlight and humidity extremes Xerox B310 Printer ® Service Manual...
  • Page 207 100 mm (3.94 in.) Right side 76.2 mm (3 in.) Front 305 mm (12 in.) The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Xerox B310 Printer ® Service Manual...
  • Page 208 The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 53; Two-sided: 50 Ready Values are subject to change. See https://www.xerox.com for current values. Xerox B310 Printer ® Service Manual...
  • Page 209 Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22° C (72° F) and 45% humidity. Wet-bulb temperature is determined by the air temperature and the relative humidity. Xerox B310 Printer ® Service Manual...
  • Page 210 Printer Specifications Xerox B310 Printer ® Service Manual...
  • Page 211 Theory Of Operation Xerox B310 Printer ® Service Manual...
  • Page 212 If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message. The message states that service may be needed. Xerox B310 Printer ® Service Manual...
  • Page 213 P P r r i i n n t t E E n n g g i i n n e e L L a a y y o o u u t t Printhead Toner cartridge Imaging unit Transfer roller Fuser Xerox B310 Printer ® Service Manual...
  • Page 214 P P r r i i n n t t C C y y c c l l e e F F l l o o w w c c h h a a r r t t Xerox B310 Printer ® Service Manual...
  • Page 215 The charge roller applies a uniform negative electrical charge to the surface of the photoconductor. The insulative properties of the photoconductor allow it to hold a charge and its photoconductive properties allow it to discharge when exposed to light. Xerox B310 Printer ® Service Manual...
  • Page 216 The printhead emits a laser that exposes the surface of the photoconductor. The laser pulses coincide with the digital latent image. The exposed areas of the photoconductor surface are discharged, resulting in a photoconductor surface potential that is less negative than the non-exposed areas. Xerox B310 Printer ® Service Manual...
  • Page 217 The developer roller applies the toner from the toner cartridge to the photoconductor during the development process. The difference in surface potential creates an electric field that causes the toner particles to move to the photoconductor according to the pattern of the latent image. Xerox B310 Printer ® Service Manual...
  • Page 218 The cleaning blade removes the residual toner from the photoconductor after the transfer. After cleaning, the process moves again to the charge process and repeats each cycle until the entire image is transferred to a side of the paper. Xerox B310 Printer ® Service Manual...
  • Page 219 For the final step in the print process, paper is transported to the fuser where heat and pressure are applied to it. As a result, the toner particles melt and are permanently fused to the paper, completing the print process. The print cycle repeats for the succeeding pages. Xerox B310 Printer ® Service Manual...
  • Page 220 P P r r i i n n t t e e r r S S e e c c t t i i o o n n s s Output bin Printhead Imaging unit Toner cartridge Simplex paper path Standard tray Optional tray Transfer roller Xerox B310 Printer ® Service Manual...
  • Page 221 S S i i m m p p l l e e x x P P r r i i n n t t J J o o b b Photoconductor Transport roller MPF pick roller Feed roller Separator roller Pick roller Separator pad Transfer roller Xerox B310 Printer ® Service Manual...
  • Page 222 The paper travels along the duplex path until it enters again the transport roller. From there, the paper continues its path until the print job is done. Xerox B310 Printer ® Service Manual...
  • Page 223 Detects paper presence in the optional tray Sensor (fuser exit) Detects paper that is exiting the fuser Sensor (narrow media/bin full) • Detects if paper is narrow • Detects if the bin is full Xerox B310 Printer ® Service Manual...
  • Page 224 Photoconductor Fuser Paper exit roller Duplex The motor (main drive) provides mechanical power to the printer. The motor transfers power through several gears to the following parts: • MPF pick roller • Transport roller Xerox B310 Printer ® Service Manual...
  • Page 225 After the pick roller is in position, it feeds the topmost paper. The separator roller and separator pad ensures that only one sheet is fed at a time. Xerox B310 Printer ® Service Manual...
  • Page 226 Theory Of Operation Xerox B310 Printer ® Service Manual...
  • Page 227 550-sheet tray insert 050N00717 250-sheet tray 109N00869 Controller board 112N00265 LVPS, 110V 112N00266 LVPS, 220V 112N00269 HVPS 120N00574 Bin full sensor actuator 126N00458 Fuser, 110 V 126N00459 Fuser, 220V 127N07968 Main fan 130N01897 Sensor (input) Xerox B310 Printer ® Service Manual...
  • Page 228 Part Number Index Xerox B310 Printer ® Service Manual...
  • Page 229 Pick separator roller 046N00243 Printhead 002N03427 Rear door 007N01857 Redrive 002N03399 Right cover 002N03411 Top cover with control panel 130N01897 Sensor (input) 022N02903 Transfer roller, bearing, and spring 002N03412 Upper front cover with decals Xerox B310 Printer ® Service Manual...
  • Page 230 Part Name Index Xerox B310 Printer ® Service Manual...
  • Page 231 Wiring Diagram (B310) Xerox B310 Printer ® Service Manual...
  • Page 232 Wiring Diagram (B310) Wiring Diagram (B310) Xerox B310 Printer ® Service Manual...

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