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Canon imageRunner iR2270 Service Manual
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Canon imageRunner iR2270 Service Manual

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SERVICE
MANUAL
COPYRIGHT 2004 CANON INC.
imageRUNNER
iR2270/2870/
3570/4570
Universal
Send Kit-B1
DU7-1134-000
SEPT. 2004
REV. 0
CANON imageRUNNER Universal Send kit-B1 REV. 0 PRINTED IN U.S.A.

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Summary of Contents for Canon imageRunner iR2270

  • Page 1 3570/4570 Universal Send Kit-B1 SERVICE MANUAL DU7-1134-000 SEPT. 2004 REV. 0 COPYRIGHT 2004 CANON INC. CANON imageRUNNER Universal Send kit-B1 REV. 0 PRINTED IN U.S.A.
  • Page 2 This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 4 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation. 　In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow indicates the direction of the electric signal.

  • Page 5: Table Of Contents

    Contents Contents Chapter 1　Specifications 1.1 Product composition ....................1-1 1.1.1 Product configuration..................1-1 1.2 Specifications......................1-3 1.2.1 Specifications ...................... 1-3 Chapter 2　Functions 2.1 Changed Function ...................... 2-1 2.1.1 Changes from iR 2220i/iR2820i/3320i ............... 2-1 2.2 New Function......................2-6 2.2.1 Authentication at TX................... 2-6 2.2.2 Encrypted transmission ..................
  • Page 6 Contents 4.3.2 I-Fax Transmission errors ................. 4-11 4.3.3 I-Fax Reception errors..................4-16 4.3.4 SMB Reception errors..................4-20 4.3.5 FTP Transmission errors ................... 4-23 4.3.6 NCP Transmission errors .................. 4-26 4.3.7 Box Transmission errors ................... 4-29 4.4 Related Service Mode ....................4-30 4.4.1 Related Service Modes List ................

  • Page 7: Chapter 1　Specifications

    　 Chapter 1 Specifications...
  • Page 8 Contents Contents 1.1 Product composition...................1-1 1.1.1 Product configuration................1-1 1.2 Specifications .....................1-3 1.2.1 Specifications ..................1-3...

  • Page 9: Product Composition

    Note:What's LMS? A license server system to activate software options of iRs/imageRUNNERs, provided by Canon Inc. Collectively manages options in the form of licenses and protects copy rights of optional products. The options are activated with license keys being different from conventional activation measures that use dongles and PCs.
  • Page 10 Chapter 1 　 The staff in each regional headquarters can access the administrator's pages of the LMS. They can view the license number issued for each iR/imageRUNNER and can reissue the license. The procedures are the same as the license management system for MEAP except for the point the license key is used instead of the license file.

  • Page 11: Specifications

    Chapter 1 1.2 Specifications 1.2.1 Specifications 0008-4670 <SEND function basic specifications> E-mail transmission - Transmission protocol: SMTP, POP3 - Transmission authentication: SMTP AUTH, POP before SMTP - Reception authentication: POP3, APOP, POP AUTH - Encoded transmission: Corresponds to SSL communication in each protocol when SMTP transmission and SMTP and POP reception.
  • Page 12 Chapter 1 　 - Key and certificate: Server certificate that the device has is used when SSL communication. - Supported formats: TIFF (monochrome: MH, MR MMR) , Not supported when sending/ receiving the color data. - Resolution: 100 X 100, 150 X 150, 200 X 100, 200 X 200, 200 X 400, 300 X 300, 400 X 400, 600 X 600 (dpi) - Document size: A3 to A5 - Reception sizes: A3, B4, A4...
  • Page 13 Chapter 1 POP server Qpopper 2.53 or later Exchange Server 5.5+SP1 or later Domino R4.6 or later Exchange 2000 Qpop v4.0.5 POP before SMTP Sendmail 8.12.5 or later +DRAC 1.11 or later +Qpopper 2.53 or later combinations POP authentication function-enabled server Exchange 2000Server: NTLM authentication when the integration authentication operation: Qpop v4.0.5: STLS, APOP.
  • Page 14 Chapter 1 　 Windows 2000 Professional/Server + IIS5.0 Windows XP Professional + IIS5.1 Windows Server 2003 Sun Solaris (SPARC) 2.6 or later RedHat Linux7.2 Mac OS 10.x.x NetWare 3.20 NetWare 4.1, 4.11, 4.2 NetWare 5 +SP1a NetWare 5.1...

  • Page 15: Chapter 2　Functions

    　 Chapter 2 Functions...
  • Page 16 Contents Contents 2.1 Changed Function ..................2-1 2.1.1 Changes from iR 2220i/iR2820i/3320i ..........2-1 2.2 New Function .....................2-6 2.2.1 Authentication at TX................2-6 2.2.2 Encrypted transmission ..............2-11 2.2.3 Authentication at RX.................2-12 2.2.4 Encrypted reception ................2-17 2.2.5 MAC Address Block Function............2-20 2.2.6 URL Transmission ................2-20 2.2.7 Setting for communicate SSL ............2-20...

  • Page 17: Changed Function

    Chapter 2 2.1 Changed Function 2.1.1 Changes from iR 2220i/iR2820i/3320i 0008-4674 Functions in this machine that have different specifications regarding SEND function from iR iR2220i/2820i/3220i are shown below. Memo: Items with an asterisk (*) indicate that they are already supported in Color iR. - PASV mode of FTP supported * PASV mode of FTP which is different in the connection direction from the normal FTP is supported.
  • Page 18 Chapter 2 　 C3220 or later. Encryption when SMTP reception is supported from this product. - Auto copy ratio support (AMS:Auto Magnification Scan) Different size document is sent by adjusting to the specified size. It is read with 300/600 dpi fixed.
  • Page 19 Chapter 2 - The time specification is added by Period Specification of Forwarding settings, and the setting over which it extends can be done easily at the date. - URL Send Instead of sending the image directly, this function enables to send only URL of the image in the Box which can be referred from remote UI via E-mail.
  • Page 20 Chapter 2 　 supported. For details, refer to the section on transmission authentication. - SinglePage-PDF creation function* This function was added from iR 2220i/2820i/3320i and iR 5020i/6020i. A 'split by page' button has been added and not only TIFF but also PDF documents can be split into single pages.
  • Page 21 Chapter 2 - Saving the job history csv format* This function was added from iR 2250i/2850i/3350i and iR 5020i/6020i. Job histories can now be saved in csv format from Remote UI. - Mixed length documents - Long length document scanning note that transmission to box has been removed from the universal send function) - Completion stamp function (note that this does not apply to mixed length documents)

  • Page 22: New Function

    Chapter 2 　 2.2 New Function 2.2.1 Authentication at TX 0008-4675 When the mail server is set on the internet, you need to prevent from Third Party Mail Relay that the third party uses the false name. Third Party Mail Relay means that the third party sends large amount of spam mails using the mail server which other people are operating.
  • Page 23 NTLM Windows NT authentication method User name must be set in the form 'username@NTdomainname' E.g.: Windows2000 or earlier: username\\CANON (domain name may be omitted, depending on the environment) Windows2000: username@canon.co.jp (domain name may be omitted, depending on the environment) GSSAPI Authentication system using Kerberos Version 5 (RFC1510) User name must be set in the form 'username@realmname'.
  • Page 24 Chapter 2 　 communication packet is encoded. (RFC2595) Allows secure authentication when used in combination with the encoded transmission described later. LOGIN Sends the user name and password as plain text (BASE64 encoded). Actual transaction is the same as with PLAIN. Similarly, allows secure authentication when used in combination with encoded transmission.
  • Page 25 Chapter 2 S: 250-DSN S: 250-EXPN S: 250 AUTH CRAM-MD5 DIGEST-MD5 : <- server declares authentication algorithm C: AUTH CRAM-MD5 : <- client selects CRAM-MD5 S: 334 : <- server response (subsequently, authentication begins with CRAM-MD5.) S: PENCeUxFREJoU0NnbmhNWitOMjNGNndAZWx3b29kLmlubm9zb2Z0LmNvbT4= C: ZnJlZCA5ZTk1YWVlMDljNDBhZjJiODRhMGMyYjNiYmFlNzg2ZQ== S: 235 Authentication successful.
  • Page 26 SMTP server that supports SMTP AUTH. Outlook Express PLAIN authentication only. 1) From the Outlook Express tools menu, select Account. In the example, pop3.canon.com is selected. 2) From Internet Account, select the desired account and click on Properties. In the example, the pop3.canon.com sub-tab has been selected from the Properties window.

  • Page 27: Encrypted Transmission

    Chapter 2 4) Press the settings button that has been made active. 5) Programme the transmission mail server window's logon information. In the default, 'use same settings as reception mail server' is selected. This setting uses the POP3 authentication account name and password entered against the reception mail server in the previous window and performs SMTP AUTH operation.

  • Page 28: Authentication At Rx

    Chapter 2 　 If 'allow SSL' is set to OFF, or the mail server does not support the SMTP protocol's STARTTLS command, the transmission packet is not encrypted. <STARTTLS command> STARTTLS is an SMTP command that tells the server that encrypted transmission (SSL/ TLS) is about to start.
  • Page 29 Chapter 2 POP3. Enable the password to encrypt and to be attested by using APOP and POP AUTH. APOP is defined by RFC1939, and executed with UNIX system POP server, and POP AUTH is defined by RFC2449, and executed with the MS Exchange server.In addition, if POP server supports the SSL(TLS) encryption by the STLS instruction, not only the password but also the entire reception packet can be encrypted.
  • Page 30 Chapter 2 　 C: APOP mrose c4c9334bac560ecc979e58001b3e22fb S: +OK maildrop has 1 message (369 octets) C: : When the server connection, the password "tanstaaf" character strings of the user mrose is linked after "<1896.697170952@dbc.mtview.ca.us>" message. Character strings of "<1896.697170952@dbc.mtview.ca.us>tanstaaf" is hashed by MD5, then it becomes "c4c9334bac560ecc979e58001b3e22fb".
  • Page 31 Example: Windows2000 or former: User name\\CANON (Domain name can be omitted according to the environment.) Windows 2000: User name@canon.co.jp (Domain name can be omitted according to the environment.) PLAIN Authentication method that user name and password are transmitted in plaintext (BASE64 encode) and the packet is encrypted.
  • Page 32 Chapter 2 　 by the settings on the server side. (Security policy can be determined by the server.) Server: +OK POP3 v2001.78 server ready <4a61.3e55cd70@test.canon.co.jp> Client(iR): CAPA S: +OK Capability list follows: S: TOP S: LOGIN-DELAY 180 S: UIDL S: STLS...

  • Page 33: Encrypted Reception

    Mechanism -- specifies that STLS must support CAPA command. If a server supports STLS, it states the support in response to CAPA command. The following lines exemplify communications when STLS is enabled. S: +OK POP3 v2001.78 server ready <4a61.3e55cd70@test.canon.co.jp> C: CAPA S: +OK Capability list follows:...
  • Page 34 C: STLS S: +OK Begin TLS negotiation <TLS negotiation, further commands are under TLS layer> S: +OK POP3 v2001.78 server ready 4a61.3e55cd70@test.canon.co.jp Encrypted SMTP Reception The iR 2270 and later models support SSL (TLS) encryption for receiving email messages from SMTP servers. To use this feature, a valid server certificate is required. When SSL or...
  • Page 35 Chapter 2 S: 250-mail.imc.org offers a warm hug of welcome S: 250-STARTTLS　　　:<-- Indicates the server supports STARTTLS. S: 250 DSN C: STARTTLS　　: <--Declares the use of SSL/TLS. S: 220 Go ahead C: <starts TLS negotiation> C & S: <negotiate a TLS session> C &...

  • Page 36: Mac Address Block Function

    Chapter 2 　 2.2.5 MAC Address Block Function 0008-5789 Receiving MAC Address Settings Limits network packets to receive by MAC address. To enable this function, select Additional Functions > System Settings > Network Settings > Email/I-Fax > On for Receiving MAC Address Settings. Up to 100 MAC addresses can be registered to allow communicating with the imageRUNNER/iR.

  • Page 37: Chapter 3　Installation

    　 Chapter 3 Installation...
  • Page 38 Contents Contents 3.1 Installation procedure.................3-1 3.1.1 Overview of the Installation Procedure..........3-1...

  • Page 39: Installation Procedure

    User's Guide. The following is an outline of the instructions: 1. Using the following URL, access the LMS, and obtain the license key by following the instructions shown on the screen: http://www.canon.com/lms/ir/ Memo: A license key is issued in exchange for the 24-digit number indicated on the License Access Number Certificate and the serial number of the device (e.g., ABC01234) to...
  • Page 40 Chapter 3 　 >> Make sure that the license key is the correct one. "The function has already been enabled." >> Make sure that the Kit has not already been enabled. 4. Hold down the control panel power switch for 3 sec or more. Follow the instructions shown on the screen for shut-down sequence so that the main power switch may be turned off.

  • Page 41: Chapter 4　Maintenance

    　 Chapter 4 Maintenance...
  • Page 42 Contents Contents 4.1 Notes when service ..................4-1 4.1.1 Points to Note ..................4-1 4.2 Troubleshooting ..................4-2 4.2.1 Troubleshooting ..................4-2 4.3 Related Error code..................4-7 4.3.1 E-mail Transmission errors ..............4-7 4.3.2 I-Fax Transmission errors ..............4-11 4.3.3 I-Fax Reception errors...............4-16 4.3.4 SMB Reception errors...............4-20 4.3.5 FTP Transmission errors ..............4-23 4.3.6 NCP Transmission errors ..............4-26 4.3.7 Box Transmission errors ..............4-29...

  • Page 43: Notes When Service

    Chapter 4 4.1 Notes when service 4.1.1 Points to Note 0008-4678 If it becomes necessary to perform memory clear (MMI CLEAR) during service, then in order to save the user's network settings and address settings, etc., always make sure that you print out the user data list (network) and address lists, etc., from user mode.

  • Page 44: Troubleshooting

    Chapter 4 　 4.2 Troubleshooting 4.2.1 Troubleshooting 0008-4679 <Troubleshooting procedures> Basic troubleshooting procedures related to the SEND function are described below. Where an error message or error code is displayed, refer to the appended error list and check the appropriate countermeasure. The error list is divided by function, as per the following. E-mail transmission/ I-Fax transmission/ I-Fax reception/ transmission/FTP transmission/ NCP transmission.
  • Page 45 Chapter 4 sometimes the case that the addressee's browsing (reference) function does not work well. - Around 50 PCs (Windows XP/Windows 2000/Windows 98/Mac OS) all obtain IP addresses via DHCP. There is no domain controller or other server and the network is made up of 10 work groups.
  • Page 46 Chapter 4 　 alone server, run with a static IP address. There may be difficulties, depending on the user's operating conditions, but these measures will help to make the SMB browser most stable. SMB FAQs Q1. Where does the work group name and domain name information come from? A1.
  • Page 47 Chapter 4 4) If the IP address is not identified in step 3), a query is made to the DNS server (assuming that the DNS server has been programmed). <Server causes> Check the following items. - Launch the PC's mail client application (Outlook Express, etc.) and use the POP account being used in iR to check whether mail can be sent and received.
  • Page 48 Chapter 4 　 iR will not. This is appears to be because, if the PC is not registered in the primary DNS, the secondary DNS is then referenced. However, if iR is not found in the primary, the search ends at that point. - When the SMTP server and the POP server are used with the host name (FQDN) entered, it may be possible that a problem has arisen with the DNS not being able to solve the name.

  • Page 49: Related Error Code

    Chapter 4 4.3 Related Error code 4.3.1 E-mail Transmission errors 0008-4681 <E-mail transmission error message and error codes> #713, #810, #813, #839, #841, #842, #843, #844, #845, #846 are new error codes. T-4-1 Message Error Cause Remedy code No message #022 Address deleted or invalidated - Retransmit deleted address.
  • Page 50 Chapter 4 　 Message Error Cause Remedy code Data size too big. #705 Transmission data size too big. - Reduce number of pages for transmission or lower resolution. - Reset user mode transmission upper limit. Address table not #706 Address book locked. - Address book cannot be referenced as it is available.
  • Page 51 Chapter 4 Message Error Cause Remedy code Check address #806 Incorrect address (address Check address wrongly searched on SMTP protocol) POP server #810 Cannot connect to POP server - Reprogramme user mode settings (POP, connection error when attempting POP Before DNS server name) SMTP transmission.
  • Page 52 Chapter 4 　 Message Error Cause Remedy code SSL encoding #841 Because there is no encoding - Stop SSL encoded transmission. error algorithm in common with the - Change mail server settings and add mail server, error occurred when encoding algorithm. attempting SSL encoded transmission.
  • Page 53 Chapter 4 Message Error Cause Remedy code APOP #846 In an email or I-Fax - Check POP Address and POP Password authentication transmission using POP Before settings of Additional Functions. error SMTP, the device attempted - Check the APOP settings in the POP APOP of POP authentication server.

  • Page 54: I-Fax Transmission Errors

    Chapter 4 　 4.3.2 I-Fax Transmission errors 0008-4682 <I-Fax transmission error message and error codes> #810, #813, #839, #841, #842, #843, #844, #845, #846 are new error codes. T-4-2 Message Error Cause Remedy code No display #022 Address deleted or invalidated - Retransmit deleted address.
  • Page 55 Chapter 4 Message Error Cause Remedy code Data size too big. #705 Transmission data size too big. - Reduce number of pages for transmission or lower resolution. - Image data size for one page has exceeded the user mode setting. - Reset user mode transmission upper limit.
  • Page 56 Chapter 4 　 Message Error Cause Remedy code Cannot find server #802 DNS/SMTP setting error(DNS Reprogramme the user mode settings. server connection error) (domain name, E-Mail address, DNS, mail server)Check that the DNS server is operating normally. Check address #806 Address wrongly searched on Check address SMTP protocol.
  • Page 57 Chapter 4 Message Error Cause Remedy code No display #834 MDN error notification - Programme the transmission other party received. The MDN error conditions so that they can be processed by notification is sent to the the receiver. transmission source as a - Check that the receiver memory is not transmission result in the mail full.
  • Page 58 Chapter 4 　 Message Error Cause Remedy code In a transmission using - Check the settings for encrypted SSL error(POP) #844 POP Before SMTP, the SSL communications in the POP device attempted SSL server. encryption - Turn Allow SSL (POP) option communications but an off in Additional Functions not to error occurred in the...

  • Page 59: I-Fax Reception Errors

    Chapter 4 Message Error Cause Remedy code No display #899 Operation completed This error code indicates that transmission normally. as far as the SMTP server was completed normally, but delivery cannot be confirmed. Except when delivery confirmation is performed in I-Fax Full mode, confirmation is displayed on the I- Fax/E-Mail transmission side.
  • Page 60 Chapter 4 　 Message Error Cause Remedy code Check TCP/IP. Incorrect IP address. - Reprogramme IP address and turn power OFF/ON. - Check DHCP, RARP, BOOTP server operations and turn power OFF/ON. Connect cable. SMTP initialisation error - Check network and network card. - Turn power OFF/ON.
  • Page 61 Chapter 4 Message Error Cause Remedy code APOP The device attempted APOP of - Check POP Address and POP Password Authentication POP authentication but an error settings of Additional Functions. Error occurred in the APOP - Check the APOP settings in the POP authentication and failed in POP server.
  • Page 62 Chapter 4 　 Message Error Cause Remedy code No message. #820 BASE64 or uuencode error - Nothing in particular.Contact the sender Error reason and have them output the error information given on and error dump. reception error report. No message. #821 TIFF analysis error - Nothing in particular.Contact the sender...

  • Page 63: Smb Reception Errors

    Chapter 4 Message Error Cause Remedy code No message. #832 Problem with receiving unit's - Check the SMTP/DNS server, domain transmission settings. DSN name, host name, E-Mail address, IP transmission failed. address, netmask and default gateway settings in user mode. - Check mail server/ DNS server operation.
  • Page 64 Chapter 4 　 Message Error Cause Remedy code Address does not #704 - An error occurred when - Check address list settings. Or, turn unit appear in address address information was being OFF/ON. list. obtained from the address list. (Address deleted from list after scanning, etc.) HD full #702...
  • Page 65 Chapter 4 Message Error Cause Remedy code TCP/IP error #755 - IP address set to 0.0.0.0. In - Set the IP address correctly or set DHCP, the following two situations, RARP, BOOTP environments to operate the IP address is 0.0.0.0. properly.
  • Page 66 Chapter 4 　 Message Error Cause Remedy code Check #806 - Wrongly specified - Change address book user name address. user name. or password. - Wrongly specified password. (Excl. Windows NT.) No messag #807 No access rights for the - Check the access rights to the server. specified directory <Memo>...

  • Page 67: Ftp Transmission Errors

    Chapter 4 4.3.5 FTP Transmission errors 0008-4685 <FTP transmission error message and error code list> T-4-5 Message Error Cause Remedy code No message #022 Address deleted or invalidated - Retransmit deleted address. during transmission reservation. - Check that a group address is specified as the transfer destination and that it contains a valid address.
  • Page 68 Chapter 4 　 Message Error Cause Remedy code No response #751 - Server has not booted up. - Check transmission destination and - Network disconnected. (If network settings. connection cannot be made with - Enter Tree name. transmission destination, - Transmission jobs whose processing has connection is sometimes cut stopped for some reason or other are forced mid-way.)

  • Page 69: Ncp Transmission Errors

    Chapter 4 Message Error Cause Remedy code Check address #804 - No match for specified - Check that the destination directory name directory name. is correct. - No access privileges for that - Set directory access privileges in the directory. server.
  • Page 70 Chapter 4 　 Message Error Cause Remedy code Transmission #099/ - Transmission cancelled by Resend. cancelled #995 user. - Check address list settings. Or, turn unit Address does not #704 - An error occurred when appear in address address information was being OFF/ON.
  • Page 71 Chapter 4 Message Error Cause Remedy code TCP/IP error #755 - SRAM IP address set to - Set the IP address correctly. 0.0.0.0. In the following two - Turn power OFF/ON. situations, the IP address is 0.0.0.0. 1) Address could not be obtained from DHCP, BOOTP, RARP.

  • Page 72: Box Transmission Errors

    Chapter 4 　 Message Error Cause Remedy code No connection #815 - Login is made from this unit - Wait a while and try again. in NetWare's Pserver mode - Change the destination NetWare server. (NDS/ Bindery common) and - Stop Pserver. login is attempted again for NCP, while the server is printing.
  • Page 73 Chapter 4 Message Error Cause Remedy code No message #712 The number of documents for Delete stored documents in Mail Box that a box reaches to the maximum contains the maximum number of documents. 4-31...

  • Page 74: Related Service Mode

    Chapter 4 　 4.4 Related Service Mode 4.4.1 Related Service Modes List 0008-4680 Following is an overview of the service modes related to the SEND function. Preconditions: - These service modes are found in COPIER>OPTION>BODY. - All are Level 2 service modes. - Service modes marked with an asterisk (*) are new service modes.

  • Page 75: Invalidating The License For Transfer To A Different Device (Category 2)

    Chapter 4 CRAM-MD5 authentication NS-CMD5* 0: Permit CRAM-MD5 authentication when performing restrictions with SMTP SMTP authentication. (Default) 1: Prohibit CRAM-MD5 authentication when performing SMTP authentication. NTLM authentication NS-NTLM5* 0: Permit NTLM authentication when performing SMTP restrictions with authentication. (Default) SMTP authentication 1: Prohibit NTLM authentication when performing SMTP authentication.
  • Page 76 Chapter 4 　 (Category 2) Possible Situation A license may be used on a different device through transfer, as when replacing the device at the end of a lease agreement. To do so, the user must first invalidate the existing license by performing a set of steps referred to as "invalidation of a license"...
  • Page 77 Chapter 4 F-4-1 Screen Design: SET-xxxx: indicates the license status. If installed, the option is identified as '1' under A. To invalidate an option for transfer, select it, and type in '0' under B; then, click [OK] so that the option will be invalidated and an invalidation certificate will be issued. TR-xxxx: indicates any invalidation certificates that have been generated under C.
  • Page 78 Chapter 4 　 SEND: SEND function ENPDF: encryption PDF SPDF: searchable PDF EXPDF: PDF function expansion (encryption PDF + searchable PDF) LIPS: LIPS function SCR: encryption secured printing (for future use) HDCLR: HDD encryption + full deletion (Security Kit) BRDIM: BarDIMM (for future use) Memo: Not all foregoing options are available in all countries.
  • Page 80 3570/4570 Universal Send PDF Enhancement Kit-B1 SERVICE MANUAL DU7-1134-000 SEPT. 2004 REV. 0 COPYRIGHT 2004 CANON INC. CANON imageRUNNER Universal Send PDF Enhancement Kit-B1 REV. 0 PRINTED IN U.S.A.
  • Page 81 This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 82 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 83 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation. 　In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow indicates the direction of the electric signal.
  • Page 84 Contents Contents Chapter 1　Specifications 1.1 Product composition ....................1-1 1.1.1 Product Components ................... 1-1 1.2 Specifications......................1-3 1.2.1 Specifications ...................... 1-3 1.3 User Environment ...................... 1-7 1.3.1 Limitations ......................1-7 Chapter 2　Functions 2.1 New Function......................2-1 2.1.1 Encrypted PDF....................2-1 2.1.2 Searchable PDF....................

  • Page 85: Chapter 1　Specifications

    Chapter 1 　 Specifications...
  • Page 86 Contents Contents 1.1 Product composition...................1-1 1.1.1 Product Components ................1-1 1.2 Specifications .....................1-3 1.2.1 Specifications ..................1-3 1.3 User Environment ..................1-7 1.3.1 Limitations ..................1-7...

  • Page 87: Product Composition

    Note:What's LMS? A license server system to activate software options of iRs/imageRUNNERs, provided by Canon Inc. Collectively manages options in the form of licenses and protects copy rights of optional products. The options are activated with license keys being different from conventional activation measures that use dongles and PCs.

  • Page 88: Important Note

    Chapter 1 　 license. The procedures are the same as the license management system for MEAP except for the point the license key is used instead of the license file. 　　　　　　　　　　　　　　　　　　　　　 Transfer of a License An optional function that has been enabled by the LMS may be used on a different device by transferring its license, as when the original iR device needs to be replaced, say at the end of its lease arrangement.

  • Page 89: Specifications

    Chapter 1 1.2 Specifications 1.2.1 Specifications 0008-4690 The installation of the Kit will bring about the following additional functions to the PDF generation mechanism: - encryption PDF function - searchable PDF function Specifications Associated with the Encryption PDF Function Encryption Level - A level of encryption of a PDF file may be specified.
  • Page 90 Chapter 1 　 making changes to file excluding addition of annotation and page extraction making changes to file excluding page extraction - high (128-bit RC4) do not permit insertion, deletion, rotation of page addition of e-signature addition of annotation and e-signature making changes to file except page extraction Enabling Copying/Extraction of Images - Copying/extraction of images in a PDF file may be enabled or disabled.
  • Page 91 PDF (OCR) Selected fixed to 300 x 300 dpi, MMR compression Invisible text that has been put through OCR processing may be turned into a PDF file combined with an image. This is enabled only when the file format is specified as PDF (OCR), and the resulting file is identified as being in "searchable PDF."...
  • Page 92 Chapter 1 　 limitations: 130 characters per lines (100 lines max.) Important Note: To use the encrypted PDF feature, Color Universal Send Kitis required to attach to the iRs/imageRUNNER as required as the license key. An attempt to register the license to an iR/imageRUNNER without attaching the Send kit results in the error message saying the functions required to install the license is missing and fails in activating the feature.

  • Page 93: User Environment

    Chapter 1 1.3 User Environment 1.3.1 Limitations 0008-4691 Applications Required to View or Change Permissions of Encrypted PDF Any PDF file that is generated by an iR device to which the Kit has been installed is prepared in keeping with general PDF specifications. Not all viewer applications, however, support particular specifications used by the iR device, not permitting browsing of the file.

  • Page 94: Chapter 2　Functions

    　 Chapter 2 Functions...
  • Page 95 Contents Contents 2.1 New Function .....................2-1 2.1.1 Encrypted PDF ..................2-1 2.1.2 Searchable PDF ...................2-1 2.1.3 Document Orientation Auto Detection ..........2-2 2.1.4 File Name OCR...................2-3...

  • Page 96: New Function

    Chapter 2 2.1 New Function 2.1.1 Encrypted PDF 0008-4692 When sending a PDF file to an e-mail address or to a file server, the file may be encrypted and a password may be assigned to it for security. Once a password is assigned, the recipient must type in the correct password to open or print/edit the file.

  • Page 97: Document Orientation Auto Detection

    Chapter 2 　 The character code recognized by OCR processing is determined by the language selected as the display language in user mode. Nevertheless, ASCII characters (English) will always be recognized regardless of the selected language. Caution: The target of transmission of a searchable PDF file must be an e-mail address or a file server.

  • Page 98: File Name Ocr

    Chapter 2 Memo: A document may not fall under the foregoing types, but may still be transmitted in the wrong orientation. If wrong orientation is too frequent, disable the function. 2.1.4 File Name OCR 0008-5608 The file name OCR function is available when PDF (OCR) is selected. When a PDF (OCR) file is sent to an e-mail address or a file server, a file name will be assigned with reference to the result of OCR processing.
  • Page 99 　 Chapter 3 Parts Replacement Procedure...

  • Page 100: Chapter 3　Installation

    Contents Contents 3.1 Installation procedure.................3-1 3.1.1 Overview of the Installation Procedure..........3-1...

  • Page 101: Installation Procedure

    User's Guide. The following is an outline of the instructions: 1. Using the following URL, access the LMS, and obtain the license key by following the instructions shown on the screen: HTTP://www.canon.com/LMS/iR Memo: A license key is issued in exchange for the 24-digit number indicated on the License Access Number Certificate and the serial number of the device (e.g., ABC01234) to...
  • Page 102 Chapter 3 　 >> Make sure that the SEND Function Expansion Kit license has been properly installed and the memory size is 512 MB. Otherwise, installation cannot be performed. "The number of the license key is not correct. Check the license key." >>...

  • Page 103: Chapter 4　Maintenance

    Chapter 4 　 Maintenance...
  • Page 104 Contents Contents 4.1 Related Service Mode ................4-1 4.1.1 Invalidating the License for Transfer to a Different ......4-1...

  • Page 105: Related Service Mode

    Chapter 4 4.1 Related Service Mode 4.1.1 Invalidating the License for Transfer to a Different Device (Category 2) 0008-5613 Service Mode Item Used to Invalidate a License for Transfer to a Different Device (Category 2) Possible Situation A license may be used on a different device through transfer, as when replacing the device at the end of a lease agreement.
  • Page 106 Chapter 4 　 F-4-1 Screen Design: SET-xxxx: indicates the license status. If installed, the option is identified as '1' under A. To invalidate an option for transfer, select it, and type in '0' under B; then, click [OK] so that the option will be invalidated and an invalidation certificate will be issued. TR-xxxx: indicates any invalidation certificates that have been generated under C.
  • Page 107 Chapter 4 SEND: SEND function ENPDF: encryption PDF SPDF: searchable PDF EXPDF: PDF function expansion (encryption PDF + searchable PDF) LIPS: LIPS function SCR: encryption secured printing (for future use) HDCLR: HDD encryption + full deletion (Security Kit) BRDIM: BarDIMM (for future use) Memo: Not all foregoing options are available in all countries.

This manual is also suitable for:

Imagerunner ir4570Imagerunner ir2870Imagerunner ir3570

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