Telecommunication Systems Department Strata ® STRATA ® IP5000-Series Telephone User Guide September 2009...
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Further, TOSHIBA SINGAPORE PTE LTD, Telecommunication Systems Department, also reserve the right, without prior notice, Strata and SmartMedia are registered trademarks of Toshiba Corporation. to make such changes in equipment design or components as engineering or manufacturing methods may warrant.
Soft Keys..........................11 Chapter 2 – The Basics Customising Your Telephone ....................13 Volume Control ......................13 LCD Contrast........................14 Brightness Control ......................15 Backlight On/Off ......................16 Keystrip Labels ........................17 Ring Tones .........................17 Dial Pad and Button Beeps .....................18 Strata CIX IP5000-series Telephone User Guide...
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Configuring SoftIPT 3.0 ....................35 Basic SoftIPT Functions ....................40 Start the SoftIPT ......................40 Making a Call .........................40 Switching a Call to Your Headset ..................40 Answering a Call ......................41 Switching a Call to Your Headset ..................41 Strata CIX IP5000-series Telephone User Guide...
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Call Transfer ........................60 Call Waiting ........................61 Caller ID..........................62 Conference Calls ........................62 Adding Voice Mail to a Conference................63 Supervising a Tandem Call.....................64 Conference Add/Split/Join/Drop ..................64 Direct Inward System Access (DISA) ................66 Direct Station Selection Buttons (Hotline) ................66 Strata CIX IP5000-series Telephone User Guide...
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Storing a System/Station Speed Dial Number..............82 Advanced Speed Dial Operation ..................83 Storing Personal Speed Dial Names ................84 Time and Date Setting (Local)...................86 Tone First / Voice First Signalling..................87 Tone First Signalling ......................87 Voice First Signalling .....................87 Strata CIX IP5000-series Telephone User Guide...
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Headset Transmit Level Adjustments................101 Handset Level Adjustments .....................102 Chapter 7 – User Programming Programming Feature Buttons ..................106 User Programming Mode .....................106 Programmable Feature Button Codes ................106 Setting/Changing a Programmable Feature Button’s Function ........107 One Touch Buttons ......................108 Strata CIX IP5000-series Telephone User Guide...
• Chapter 3 – SoftIPT explains the various features and functionalities of the Toshiba software phone client that runs on Pocket PCs as well as wired and wireless laptops, tablets and desktop PCs. • Chapter 4 – Feature Operations includes an explanation of Soft Key operations, an alphabetical feature list and LCD information.
Calls attention to important instructions or information. Important! Advises you that hardware, software applications, or data could be CAUTION! damaged if the instructions are not followed closely. WARNING! Alerts you when the given task could cause personal injury or death. Strata CIX IP5000-series Telephone User Guide...
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Means “through.” Example: 350~640 Hz frequency range. ä Denotes the step in a one-step procedure. ä Denotes a procedure. Start > Settings > Denotes a progression of buttons and/or menu options on the Printers screen you should select. Strata CIX IP5000-series Telephone User Guide...
Description Grey words within the printed text denote cross-references. See Figure 10 In the electronic version of this document (Toshiba BCS Partner website), cross-references appear in blue hypertext. Related Documents/Media Some documents listed here may appear in different versions on the Note electronically or in print.
The full-duplex speakerphone on these telephones enables you to place and receive calls without lifting the handset. The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change the backlight settings, refer to Chapter 4 – Feature Operations. Strata CIX IP5000-series Telephone User Guide...
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• 9 line LCD with back light • Full duplex Speakerphone • Headset I/F • Ringing LED 20 Button IP Telephone: • 4 line LCD with back light option • Full duplex Speakerphone • Headset I/F • Ringing LED Strata CIX IP5000-series Telephone User Guide...
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IP5000 Series Add-on Modules Description Image 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key Strip 60 Button DSS for IP5000-series • Paper Key Strip Strata CIX IP5000-series Telephone User Guide...
C. Softkeys K. Tilt stand D. Programmable Feature Buttons L. Speed Dial Button E. Message Waiting LED Button M. Redial Button Microphone LED Button N. Conference/Transfere Button G. Speaker LED Button H. Volume Button Strata CIX IP5000-series Telephone User Guide...
The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the IP5000-series telephones. 9-line LCD Telephone 10 and 20 Button 4-line LCD Telephones Fixed buttons are located on either side of the dial pad. Strata CIX IP5000-series Telephone User Guide...
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Center of the button is the “select” function. The arrows are used to scroll up, down, left or right. Strata CIX IP5000-series Telephone User Guide...
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Exclusive hold. Press If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. Strata CIX IP5000-series Telephone User Guide...
(shown right). Key Strip The key strips on the IP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to Table 1 Table Programmable Feature Button Layout Strata CIX IP5000-series Telephone User Guide...
“Soft Keys” on page 11). Shift Button toggles between programmable feature buttons 1-10 and 11-20. Blue Button – toggles in- between call processing Navigation Button – screen and HTML “Browser” on browser or programming. Page Strata CIX IP5000-series Telephone User Guide...
Note This feature applies to the IP5131D-SDL telephone. Toshiba’s IP5131D-SDL with it’s large display screen also supports an HTML browser to allow navigation on the World Wide Web or a company’s intranet. The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser.
The dynamic feature associated with the Soft Key is NEXT CALL BACK CNCL displayed on the bottom line of the LCD display directly above each Soft Key button. Strata CIX IP5000-series Telephone User Guide...
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The Grand Tour Soft Keys This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
Make sure the telephone is idle and the handset is on-hook. Press the to decrease volume. This adjusts volume for your increase volume and telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously. Strata CIX IP5000-series Telephone User Guide...
Contrast - 2. Press button to decrease contrast. Holding the softkey does not continue to change the setting. The softkey must Note be pressed for each step of contrast change Strata CIX IP5000-series Telephone User Guide...
1. Press (simultaneously). Others 2. Press the softkey. BL Bright 3. Press the softkey. 4. Enter a value of 0~3 using the dialpad. (0 = dim; 3 = brightest) 5. Press the softkey twice. Strata CIX IP5000-series Telephone User Guide...
Timer [ x10 seconds] Example: 1 = 10 seconds; 30 = 300 seconds. FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is Note above FB3. Strata CIX IP5000-series Telephone User Guide...
5. Press the same button that you pressed in Step 2 ( or extension). Two beeps is a confirmation tone and “DATA PROGRAMMED” displays on your LCD. 6. Lift the handset off-hook/on-hook to save settings. Strata CIX IP5000-series Telephone User Guide...
4. Press Programmable Feature Button 1 (FB1) to toggle On/Off. FB1, LED On: buttons beep. FB1, LED Off: buttons do not beep. 5. Press to set the option. 6. You must also go off-hook, then on-hook to exit the program mode. Strata CIX IP5000-series Telephone User Guide...
4. Press Programmable Feature Button 3 (FB3) to toggle On/Off. FB3, LED On: Lower sensitivity FB3, LED Off: Normal sensitivity 5. Press to set the option. 6. Go off-hook, then on-hook to exit the program mode. Strata CIX IP5000-series Telephone User Guide...
LED, and turns on the Spkr and Mic LED's. When Hot Dialling is not turned on the handset should be lifted or Sprk should be pressed in order to make a call. Strata CIX IP5000-series Telephone User Guide...
The extension button, Spkr and Mic LEDs light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 2. When connected, continue using the speakerphone or lift the handset to continue the conversation. Strata CIX IP5000-series Telephone User Guide...
On the 9-line LCD Display, press the button next to the displayed name. See figure on the follwing page. Cncl 7. Press to quit the directory search. Strata CIX IP5000-series Telephone User Guide...
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The Basics Making a Call 9 Line LCD Display - Dial by Name Screen Strata CIX IP5000-series Telephone User Guide...
Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset. • Handsfree MIC setting needs to be enabled by your System Administrator. Strata CIX IP5000-series Telephone User Guide...
This feature enables you to place a call on hold so that only you can retrieve it. While on a call, press twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use). Strata CIX IP5000-series Telephone User Guide...
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LED flashes. Consultation Hold 1. While on a call, press . The call goes on hold. 2. Dial another line. Line 3. Transfer the call or return to the held call by pressing its button. Strata CIX IP5000-series Telephone User Guide...
Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages. #409 5. To manually turn off your Msg LED, press your extension button, then press Do this step for each message received. Strata CIX IP5000-series Telephone User Guide...
Your LCD shows the extension and “MW CANCEL.” ...or dial the extension that you set the Message LED on, then press . Then press or hang up to release your telephone. Strata CIX IP5000-series Telephone User Guide...
After disconnecting first call... 10 pulses/second 2 pulses/second 10 pulses/second steady Conference LEDs on the telephone flash at different speeds depending on the function Note performed. Flash rates can be found under “LED Indicator Details” on page Strata CIX IP5000-series Telephone User Guide...
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The Basics Message Waiting This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
(OS). The Windows XP version of the SoftIPT GUI is shown below. The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010D-SD telephone, except background music. The main difference is that you use a mouse or stylus to select buttons.
Setting Audio Properties, etc. Click Help to view all SoftIPT information. Shift Button (Purple) - Press Shift at any time to alternate between display of feature keys 1~10 and feature keys 11~20. Strata CIX IP5000-series Telephone User Guide...
You can also install the SoftIPT 2.1 on a laptop, tablet or desktop PC and a Pocket PC at the same time, but each should have a unique station ID and license. The SoftIPT works with Toshiba Pocket PC with Windows 2003 OS and Windows Mobile version 5.0 and 6.0.
“Soft Keys” on page 11 for more information. • is generally used as a Soft Key. • Pressing switches you from the Call Forward (CF) display to the User Name display. • Pressing advances you through information. Strata CIX IP5000-series Telephone User Guide...
Important! See the illustration below. You will need to enter items A-E to Important! configure SoftIPT. Check with your Telephone System Administrator to make sure that you have this information. After entering this information, print the screen for future reference. Figure 1 SoftIPT Configurations Strata CIX IP5000-series Telephone User Guide...
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Windows, of receiving a reply message after sending a broadcast message. Therefore, Toshiba recommends using Manual mode if SoftIPT cannot find the IPU by Broadcast. Network If there are multiple network adapters, select the one for SoftIPT. Strata CIX IP5000-series Telephone User Guide...
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If Automatic startup is unchecked and SoftIPT continues Automatic startup to start up, use the MSCONFIG utility screen > Startup tab and uncheck Toshiba SoftIPT. Consult you System Administrator on using the MSCONFIG utility. Popup window The SoftIPT window pops up when receiving a call.
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1. Go to Start > Control Panel > Mail 2. Double-click the Mail icon (See Figure 3. Click the Show Profiles... button 4. Here are all the profiles setup on your PC (See Figure Figure 2 Mail Setup - Outlook Strata CIX IP5000-series Telephone User Guide...
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SoftIPT Configuring SoftIPT 3.0 Figure 3 Mail Profiles Strata CIX IP5000-series Telephone User Guide...
+ the extension number of your telephone. You can also add this dialling string to a flexible button on your SoftIPT Note phone as a One-touch Speed Dial button for ease of call switching. Strata CIX IP5000-series Telephone User Guide...
One-touch Speed Dial button for ease of call switching. Labelling Feature Buttons SoftIPT Version 3.0 provides soft labels preset by the Strata CIX system. If you wish to change them, contact your system administrator. see “Programming Feature Buttons” on Page 106 Strata CIX IP5000-series Telephone User Guide...
To edit an entry, double click on the name to open. 5. Start Soft Phone. 6. Click Directory icon. The directory displays (see below).. 7. Click on the name. The SoftIPT calls the contact. Strata CIX IP5000-series Telephone User Guide...
To use Echo Canceller, click the Audio Setting of SoftIPT and check the Using Echo Canceller box as shown below. Enabling Echo Canceller Strata CIX IP5000-series Telephone User Guide...
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SoftIPT Basic SoftIPT Functions This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
System Administrator. If the code is not in the list, the call will not go through. Non-Verified Account Codes must be a uniform length but any digits are accepted. Account Codes and Lengths are setup and managed by the System Administrator. Strata CIX IP5000-series Telephone User Guide...
You can bypass Forced Account Code requirements with three emergency numbers, including 999 (112). See your System Administrator for these numbers: 999 (112) _______ _______ Strata CIX IP5000-series Telephone User Guide...
. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.” 3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time. Strata CIX IP5000-series Telephone User Guide...
To clear the registered message 1. Go off-hook or press your extension button to hear dial tone. #412 2. Press 3. Go on-hook or press to release the line. Strata CIX IP5000-series Telephone User Guide...
(five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. To cancel Automatic Busy Redial Auto Busy Redial #442 Press or extension + Strata CIX IP5000-series Telephone User Guide...
If you were attempting to make an outside call, the telephone number is automatically dialled, including the account code or override codes that were used. To cancel ACB Auto Callback #431 Press or extension button + Strata CIX IP5000-series Telephone User Guide...
To enable background music over your external paging speakers #492 Press an extension button + + n + , where n is the music source 1~15. To cancel background music over your external paging speakers #493 Press an extension button + Strata CIX IP5000-series Telephone User Guide...
Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded: • Internal calls • Auto Attendant calls • Outside lines that ring only your station • Transferred internal or incoming line calls Strata CIX IP5000-series Telephone User Guide...
DND mode or when you don't answer a call within a preset number of rings. • Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for cancelling. Strata CIX IP5000-series Telephone User Guide...
Table 20 on Page 161, (tone) refers to three short tones used as a Note confirmation tone and will play at that point in the sequence to confirm your input was accepted. Strata CIX IP5000-series Telephone User Guide...
= Call Forward Passcode for other telephone + = Outside Line Access Code +441932 841600 = 44 + Area Code + Telephone Number = Must press after entering an outside destination number = Ring time in seconds before Call Forwards Strata CIX IP5000-series Telephone User Guide...
for the next record; press Press for the previous record. To view the call date, time and status, press (press again to toggle to call name/number). Strata CIX IP5000-series Telephone User Guide...
When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number. Strata CIX IP5000-series Telephone User Guide...
If these types of calls occur at the same time, the pickup priority is station-to- station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. Strata CIX IP5000-series Telephone User Guide...
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• If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority. Strata CIX IP5000-series Telephone User Guide...
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination. Strata CIX IP5000-series Telephone User Guide...
. The existing call is placed on hold. The camped-on line rings your station (the Line LED flashes green - incoming call). This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use). Strata CIX IP5000-series Telephone User Guide...
When the Master of the conference hangs up, the control is automatically Note transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected. Strata CIX IP5000-series Telephone User Guide...
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys. Strata CIX IP5000-series Telephone User Guide...
You must be a conference master to perform the Add, Split and Drop Important! features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master. Strata CIX IP5000-series Telephone User Guide...
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Split from the conference) will be disconnected (Dropped) and you will rejoin the conference. If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference. Strata CIX IP5000-series Telephone User Guide...
The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). Release 2. Announce the call...or transfer the call by hanging up or pressing You can transfer the call to an idle or busy station. Note Strata CIX IP5000-series Telephone User Guide...
Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone. To deactivate DND Do Not Disturb #6092 Press (hear Success Tone). The LED lights goes out and DND mode is de-activated. Strata CIX IP5000-series Telephone User Guide...
Press the specific button or + the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Strata CIX IP5000-series Telephone User Guide...
A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone..or to pick up door phone calls ringing someone else’s telephone, press your #5#5 extension + + directory number of the ringing phone. Strata CIX IP5000-series Telephone User Guide...
If your telephone has this assignment, your line LED will flash green when someone makes a ) call. When you answer the call, you can listen in and participate in the conversation. See your System Administrator for more information on this feature. Strata CIX IP5000-series Telephone User Guide...
Enter the Change Language access code + the Language Code (see below). : English date format – MM/DD (/YY) : British English – DD/MM (/YY) : French – DD/MM (/YY) : Spanish – DD/MM (/YY) Strata CIX IP5000-series Telephone User Guide...
• If there is a + on the LCD, press the Soft Key to scroll through the messages sent to that extension. • To see who has sent you messages, or to retrieve the messages, press the flashing button. Strata CIX IP5000-series Telephone User Guide...
2. Press or hang up to end the call. Method 2 1. Dial the extension that has the Message LED on. 2. Press 3. Press or hang up to release your telephone. Strata CIX IP5000-series Telephone User Guide...
LED is not lit and your microphone Microphn Cut-off works. The functions on Handsfree Answerback and speaker OCA calls for privacy. To turn the microphone ON/OFF Microphn Cut-off Press to toggle between ON/OFF. Strata CIX IP5000-series Telephone User Guide...
You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset. Strata CIX IP5000-series Telephone User Guide...
. A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden. Your LCD displays if the station you called denies DND DND OVR DENY, Override. Strata CIX IP5000-series Telephone User Guide...
3. Enter the COS Override Code (four digits). You hear dial tone. 4. Dial a telephone number. For security reasons, the override codes are only available on a selected basis. See Note your System Administrator. Strata CIX IP5000-series Telephone User Guide...
Page Zone number (01~08, depending on your telephone system). #5#36 To answer an External Page Zone, lift the handset off-hook, dial and enter the Page Zone number (01~08, depending on your telephone system). Strata CIX IP5000-series Telephone User Guide...
An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices. To make an Emergency Page, lift the handset off-hook, dial To make an Emergency Page to a group, lift the handset off-hook, dial and enter the Group number. Strata CIX IP5000-series Telephone User Guide...
Privacy on Line ...or press again to cancel the feature. The LED turns Off. Redial Use this button to redial the last number dialled from your telephone. Redial To redial the last number, press Strata CIX IP5000-series Telephone User Guide...
IP5000-series digital telephone ...or press the button on any telephone. 2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999. Strata CIX IP5000-series Telephone User Guide...
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2. Refer to Table 11 on page 83 to see how to enter into a speed dial phone number. Strata CIX IP5000-series Telephone User Guide...
SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there. Strata CIX IP5000-series Telephone User Guide...
Personal SD directory 5859 (nine characters max). Notes You can enter • To store #, press alphanumeric characters • To store *, press from the dial pad (shown right and in Table 12). Strata CIX IP5000-series Telephone User Guide...
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7. Go off hook. The telephone exits User Programming Mode. 8. Test the Personal SD entry by pressing the Soft Key. Look for the name Personal SD in the entry and press the Soft Key associated with that name. Strata CIX IP5000-series Telephone User Guide...
MM = Minutes 30 (range is 00~60. It must be within 15 minutes of system time.) SS = Seconds (range is 00~60). Note The time set must be within 15 minutes of system time. Strata CIX IP5000-series Telephone User Guide...
The ability to switch between the two is setup by the System Administrator. To change the signalling method while placing the call 1. Enter the extension number 2. Press to turn on Tone First Signalling. 3. Press to turn on Voice First Signalling. Strata CIX IP5000-series Telephone User Guide...
The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed. Strata CIX IP5000-series Telephone User Guide...
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending on the configuration. If the call cannot be answered within the preconfigured time, the call is routed to an overflow destination. Strata CIX IP5000-series Telephone User Guide...
#6062 Logout - from Agent Station #6161 Login - Agent Station (DN) from another station #6162 Logout – Agent Station (DN) from another station where DN = the Directory number of the agent station. Strata CIX IP5000-series Telephone User Guide...
• Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip, up to three supported per telephone. The LM and KM modules can be used in conjunction with one telephone. Note Strata CIX IP5000-series Telephone User Guide...
• An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user. Strata CIX IP5000-series Telephone User Guide...
To change the Brightness Control for a 10 button LCD add on module, refer to “Brightness Control” on page Keystrip Labels To label the keystrip buttons on the 10 button LCD add on module, refer to “Keystrip Labels” on page Strata CIX IP5000-series Telephone User Guide...
A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signalling. After pressing the button, treat the call like any other station call made from an IP telephone. Strata CIX IP5000-series Telephone User Guide...
When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX IP5000-series Telephone User Guide...
Your ADM or DSS console may be equipped with (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. buttons on either the ADM or DSS console function like buttons on digital telephones. Strata CIX IP5000-series Telephone User Guide...
Night Transfer 1. Press 2. Press the desired Mode number: • Press for Day Mode (LED remains off). • Press for Day2 Mode (LED flashes red). • Press for Night Mode (LED is solid red). Strata CIX IP5000-series Telephone User Guide...
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ADM/DSS Console DSS Console This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
When headset is connected and handset is off hook, you can use handset only. When headset is connected and handset is on hook, you can use headset. The handset and headset cannot be used simultaneously. Strata CIX IP5000-series Telephone User Guide...
2. Press 3. Press FB12 4. Press to toggle On/Off. FB LED On: Low FB LED Off: Normal (default) 5. Press to set the option. 6. Go off-hook, then on-hook to exit program mode. Strata CIX IP5000-series Telephone User Guide...
Default 0 dB -4 dB -8 dB -12 dB Min. (softer) -16 dB Note ON means LED ON; OFF means LED OFF 5. Press 6. Go Off-hook, then on-hook to exit the program mode. Strata CIX IP5000-series Telephone User Guide...
To adjust the Handset Transmit Level for IP5000-series telephones 1. Press (simultaneously). 2. Press 3. Press . FB1: -8~6 [db] (default 0 [db]) 4. Press to set the option. 5. Go Off-hook, then on-hook to exit the program mode. Strata CIX IP5000-series Telephone User Guide...
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4. Set the level using the buttons shown in the table below. Button Input Meaning Side Tone Off Side Tone On 0~12 [dB] Side Tone Level (default = 0) 5. Press to set the option. 6. Go Off-hook, then on-hook to exit the program mode. Strata CIX IP5000-series Telephone User Guide...
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Headset and Handset Operation Handset Level Adjustments This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
• Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message Waiting Keys • Assign the background music (BGM) source to be played over the telephone’s speaker Strata CIX IP5000-series Telephone User Guide...
The number of available Programmable Feature Buttons depends on your telephone model and how the buttons are preassigned by the System Administrator. The following steps enable you to program features onto Programmable Feature Buttons. Strata CIX IP5000-series Telephone User Guide...
On hold - Remote Retrieve Release Button On hold - Outside Line Retrieve Release/Answer On hold - Directed Extension Retrieve Split On hold and Incoming Speed Dial Incoming - Any External Call User Programming Mode Strata CIX IP5000-series Telephone User Guide...
• Function buttons, except One Touch or a button. • Handset hooking (on-hook/off-hook) cannot be recorded. 4. Press the One Touch button to save the entry. We suggest labelling the One Touch button on your button strip. Strata CIX IP5000-series Telephone User Guide...
– code for All Call Page which allows the user to page the location of the orbited call. To Use a One Touch Button Press the One Touch button. Setting/Changing a Personal Speed Dial Code “Storing a System/Station Speed Dial Number” on page Strata CIX IP5000-series Telephone User Guide...
All Call Page, Group Page and/or External Page Pickup of page #5#5 + Ext. No. of another phone being paged. Call Pickup for calls on Hold #5#71 Local Pickup (call held on this phone) Ext. button + Strata CIX IP5000-series Telephone User Guide...
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+ Ext. no. (where you want to light the MW LED) without Ringing Cancel MW at another Station + Ext. no. (where you want to turn off the MW LED) without Ringing Messaging - Advisory Strata CIX IP5000-series Telephone User Guide...
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Emergency Page - Individual Group Ext. button + Emergency Page - All Groups Ext. button + #5#36 + Page Zone No. (01~08) Answer for External Group Page Ext. button + Ext. butt Repeat Last Number Dialled Strata CIX IP5000-series Telephone User Guide...
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Table 11 on page 83 to see how to enter into a speed dial number. 4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn). Strata CIX IP5000-series Telephone User Guide...
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User Programming Feature Codes This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
IP network connection settings (LED On = initialise, LED Off = don’t initialise). See “IP Setup Instructions” for details. 7. Press again to complete the initialisation process. 8. Go off-hook and hang up. Strata CIX IP5000-series Telephone User Guide...
. Only used if Step 3, above, is set for manual setting. 7. Press . Enter a Station ID for the IP endpoint and press . This is usually your telephone’s primary number (PDN). Strata CIX IP5000-series Telephone User Guide...
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VLAN ID (1 – 4094) for this phone. FB23 5. Press set the PC Port Type, 1 = Access, 2 = Trunk. FB24 6. Press to enter the PC Port VLAN ID (1 – 4094). Strata CIX IP5000-series Telephone User Guide...
FBs are lit. 4. The FB will all light green, then go out. 5. The telephone status will be displayed on the LCD. Strata CIX IP5000-series Telephone User Guide...
Turn LED On if carbon headset is FB11 attached. (Default - recommended for GN attached. Netcom Headset GN9330) 4. Press to set the above data. 5. Lift the handset off-hook / on-hook to save the settings. Strata CIX IP5000-series Telephone User Guide...
IPT MAC address (read only). 5. Lift the handset off-hook / on-hook to save the settings. FB03 will display the Regional Code (default 0); FB04 will display the Note connecting IPU address. Strata CIX IP5000-series Telephone User Guide...
4. Press FBxx and enter a value from -8dB to +6dB. Default value is 0. (Tx/Rx) To enter a negative number, use the * key in place of the “-” sign. Note 5. Press to save settings. 6. Lift the handset off-hook /on-hook to save settings. Strata CIX IP5000-series Telephone User Guide...
LCD Backlight Brightness Control The LCD Backlight can be used at four different levels. 1. Press (simultaneously). Bright 2. Press softkey to reach the prefered brightness. 3. Lift the handset off-hook /on-hook to save settings. Strata CIX IP5000-series Telephone User Guide...
To adjust the LCD contrast on the Add-on Module 1. Press (simultaneously). Contrast + Contrast - 2. Press softkey / button to increase or decrease contrast. 3. Lift the handset off-hook / on-hook to save settings. Strata CIX IP5000-series Telephone User Guide...
Page 1:Displays or sets the DHCP, IP Address, Subnet, the Network default gateway, station information and LIPU Address. Page 2:Displays or sets node, IPU Mode, Primary IPU, Secondary IPU and Port Settings. Page 3:Displays or sets Auto Login Mode and Auto Login password. Strata CIX IP5000-series Telephone User Guide...
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When Changes are made throughout the IP Configurations Saving Changes menus, the Set softkey saves the setting. Press Set until the IP Configurations screen is displayed then press Reset softkey to reboot the phone to apply the settings. Strata CIX IP5000-series Telephone User Guide...
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Network Setting 0.0.0.0 (Advanced) IP address setting for application server External administration terminal IP 0.0.0.0 address upper bound External administration terminal IP 0.0.0.0 address lower bound External administration user ID 9999 External administration password 9999 Strata CIX IP5000-series Telephone User Guide...
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<English (US/CA) / English (UK) / English(US/CA) French / Spanish> Other Setting Input timer mode <ON/OFF> Input timer value <1:Fast – 3:Slow> ADM/DEBUG mode <DEBUG / ADM> Factory Setting Display/Key Test Display mode IP5131D (IP5131D) Strata CIX IP5000-series Telephone User Guide...
Selection Screen will be described in detail later.) • Press the Cancel soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV-RAM data. Strata CIX IP5000-series Telephone User Guide...
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• If the DHCP setting is changed from On to Off, then the “IP Addr” setting on the Network Setting screen will be initialised to the initial value. • The IP5131D-SDL gets its IP address, Subnet mask, Default Gateway, DNS server address from DHCP server. Strata CIX IP5000-series Telephone User Guide...
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(in this case the IP Address) and the address that resulted in an error will be displayed. 5. Press the Cancel soft key to cancel the setting change and to go to the Network Setting screen. Strata CIX IP5000-series Telephone User Guide...
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:Current (shown right). The current default Gateway Address :New displays on the one-line text field. 2. Follow the steps “To change settings on the screen” on Backspace = Vol-Down page 130. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Network Setting screen. [Set] [Cancel] Refer to Station ID Notes above. Note Config Strata CIX IP5000-series Telephone User Guide...
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> x-IPU. The Primary or Secondary IPU address 192.168. 0. 77 :Current displays (shown right). :New 2. Follow the steps “To change settings on the screen” on page 130. Backspace = Vol-Down [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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2. Press the center button of the Navigation button to highlight the field. Backspace = Vol-Down Using the keypad, enter the password. 3. Press the Set softkey to cancel the change and go to the Network Setting screen [2/3]. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
Selection Screen will be described in detail later.) • Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations screen without rewriting the NV-RAM data. Strata CIX IP5000-series Telephone User Guide...
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Secondary DNS Address Secondary DNS Address screen displays (shown :Current 192.168. 0. 235 right). :New 2. Follow the steps “To change settings on the screen” on page 130. Backspace = Vol-Down [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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Alphanumeric Characters” on page 138 to enter the URL. 2. Follow the steps “To change settings on the screen” on [Set] [Cancel] page 130. Also see Table 19 on Page 138 for additional Config information. Strata CIX IP5000-series Telephone User Guide...
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0 (3rd) < > 0 (4th) ‘ goto . Press button to back space Press 0 for all punctuation marks Press # to toggle between Alpha and Numeric modes Press to enter a period. Strata CIX IP5000-series Telephone User Guide...
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The External Administration Terminal IP Address Upper 0. 0. 0. 0 :Current Bound Setting screen displays (shown right). :New 2. Follow the steps “To change settings on the screen” on page 130. Backspace = Vol-Down [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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Admin_L. The External Administration Terminal IP 0. 0. 0. 0 :Current Address Lower Bound Setting screen displays (shown :New right). 2. Follow the steps “To change settings on the screen” on Backspace = Vol-Down page 130. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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5. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. For other notes, refer to “Station ID” on page 132. Note Strata CIX IP5000-series Telephone User Guide...
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2. Enter the new number (maximum 5 digits). 3. Press the Set soft key to accept the change Backspace = Vol-Down ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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2. Enter the new ID (maximum 4 characters). 3. Press the Set soft key to accept the change Backspace = Vol-Down ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
• Press the Set soft key to rewrite the NV-RAM data if any setting of a minor item is changed. • Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV-RAM data. Strata CIX IP5000-series Telephone User Guide...
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3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. The changed setting is underlined in the Sound screen display. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. The changed setting is underlined in the Sound screen [Set] [Cancel] display. Config Strata CIX IP5000-series Telephone User Guide...
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...or press the Cancel soft key to cancel the change and go - (Minus) = * Key to the Sound Setting Screen 2. [Set] [Cancel] Refer to Notes section of Tx Volume for additional Config details. Strata CIX IP5000-series Telephone User Guide...
3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. The changed setting is underlined in the Key Repeat Setting screen display. [Set] [Cancel] Config Strata CIX IP5000-series Telephone User Guide...
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• Press the Ok soft key on the Error Screen to correct the entry. Five seconds after the Error Screen displays, the screen automatically goes back to the Repeat Delay Timer or Repeat Rate Time screen and the number that resulted in an error will display. Strata CIX IP5000-series Telephone User Guide...
3. Press the Set soft key to accept the change. Spanish ...or press the Cancel soft key to cancel the change. The changed setting is underlined in the Other Settings [Set] [Cancel] screen. Config Strata CIX IP5000-series Telephone User Guide...
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• Press the Ok soft key on the Error Screen to correct the entry. Five seconds after the Error Screen displays, the screen automatically goes back to the Input Timer screen and the number that resulted in an error will display. Strata CIX IP5000-series Telephone User Guide...
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Use the dial pad to enter a value of (1~3). Backspace = Vol-Down 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change [Set] [Cancel] and go to the Other Setting screen. Config Strata CIX IP5000-series Telephone User Guide...
4. Press the OK soft key on the Error Screen to go to the Address Setting Screen. Note In five seconds after displaying the Input Error Screen, the screen automatically moves to the Address Setting [Ok] Config Strata CIX IP5000-series Telephone User Guide...
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Pinging Screen. • Pressing the “Ping Stop” or “Exit” key on the Pinging Screen will stop Pinging and cause the screen to move to the Loop Back Test Screen. Then the result will be displayed. Strata CIX IP5000-series Telephone User Guide...
3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. The setting is underlined in the Factory Setting screen [Set] [Cancel] display. Config Strata CIX IP5000-series Telephone User Guide...
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6. To exit the Display/Key Test Mode Screen and return to the Factory Setting Screen (TEST tab disappears). Use the Navigation button, press (right arrow twice) to highlight Exit. 7. Press the Select (center of Navigation) button to exit the Display/Key Test. Strata CIX IP5000-series Telephone User Guide...
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Test Mode will remove all LCD Keystrip functionality and leave the call processing (3 lines) directly followed by soft keys (similar to a standard 4-line display phone). 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. Strata CIX IP5000-series Telephone User Guide...
RAM data will not be rewritten and goes to the Configuration screen. • Pressing the CANCEL soft key will not initialise and goes to the Configuration screen. • Table 18 on page 126 shows the Initial values of Settings: Strata CIX IP5000-series Telephone User Guide...
“Reset” will flicker (black and white) to prompt you to reset. Reset does not flicker if there were no setting changes in subsidiary items. Strata CIX IP5000-series Telephone User Guide...
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Administrator Programming IP5131D-SDL Settings This page is intentionally left blank. Strata CIX IP5000-series Telephone User Guide...
#6041 Busy No Answer to Press ext. button + + outside line access code + dest. telephone outside telephone no. no. + + timer ( ) (tone) Cancel Press ext. button + #6051 (tone) Strata CIX IP5000-series Telephone User Guide...
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Press ext. button + (tone) + dial the other telephone’s ext. no. + Busy to outside enter other telephone’s Call Forward pass code + + outside line access telephone no. code + dest. telephone no. + (tone) Strata CIX IP5000-series Telephone User Guide...
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(tone) + dial the other telephone’s ext. no. + No Answer to outside enter other telephone’s Call Forward pass code + (tone) + outside line telephone no. access code + dest. telephone no. + (tone) + timer ( ) (tone) Strata CIX IP5000-series Telephone User Guide...
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Your telephone must be enabled in programming to have the ability to change pass codes. #670 Press ext. button + (tone) + dial the dest. ext. no. (tone) + old pass Change Pass Code code + # (tone) + new pass code (tone) + Strata CIX IP5000-series Telephone User Guide...
Makes a voice announcement to a called station that is ringing. TALK Initiates or completes a Transfer while on an outside call. TRNS Strata CIX IP5000-series Telephone User Guide...
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension, Directed Pickup and page calls. Do Not Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode. Disturb Strata CIX IP5000-series Telephone User Guide...
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Pause/Resume – Press to pause or resume recording a conversation to a voice PS/RES mailbox or when playing back the recording. Record Record to Voice Mail – Press to record current conversation to voice mailbox. Strata CIX IP5000-series Telephone User Guide...
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User Feature Code 1 2 3 9 10 11 12 Default Name Label Rename Unused Ext. Prime DN E x t XXXXX (CLID) Secondary/ Ext. Phantom E x t XXXXX DN Key (Caller ID) Strata CIX IP5000-series Telephone User Guide...
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APP Key A P P Application 900XX #00-#89 Application Start - A C D ACD LogIn Application Application Start - Unavailabl U n A V Application Application Start - A C D WorkUnit Application Strata CIX IP5000-series Telephone User Guide...
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Application Start - A C D ACD Join Application Application Start - A C D Application Monitor Application Start - A C D ACD Shift Application Application Start - A C D Application Status Strata CIX IP5000-series Telephone User Guide...
See figures on the next page. Table 24 IP5000-Series Tilt Angels Model Tilt Without Stand Tilt with Stand IP5000-series telephones 15°, 27.5°, 40° 35°, 47.5°, 60° All Add-on and IDM modules Strata CIX IP5000-series Telephone User Guide...
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Hardware Connections IP5000-Series Telephone Tilt Angles IP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension -10° Tilt 0° (no) Tilt IP5000-Series Wall Mount Angles Strata CIX IP5000-series Telephone User Guide...
Icon Function Add-On Module (ADM) Cable Connector AC Power Adapter (12 VDC) Input DC IN 12V Handset Cord Headset Cord Featurephone Speaker Control Box (BESCB1A) connection IP Network Connection PC Connection Strata CIX IP5000-series Telephone User Guide...
LAN Connection Analogue Exchange Line (SDC Station only) from internal switch External Speaker (optional) Handset Cord cable Headset Cord The IP5000-series telephones include the special long-tail handset cords required to fit the tilt bases. Strata CIX IP5000-series Telephone User Guide...